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CarShield has a rating of 4.3 stars from 3,697 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarShield most frequently mention customer service, repair shop, and great experience. CarShield ranks 1st among Auto Repair sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 hours
I've been a member of Carshield's Warranty Program for quite a few years. During this time, I've had to do maintenance on several vehicle parts. When claims were called in for approval I must say the dealership handling all repairs have been received positively wit prompt and immediate responses for claim verification. I have been blessed to not have my price portions to be above what I felt was reasonable. All claims are received, quoted a price with repairer, and paid upon completion of work. Yes! I'm a satisfied and pleased customer with CarShield and my repair dealership, Firestone for excellent care and showmanship of service! Thank you CarShield for respecting the needs of your customer, Starr Paul
The cost to replace the faulty touch screen on my car was covered by Car Shield. However, I was not expecting that Car Shield does does not cover the cost off programming it so it will function properly.
I filed a claim on my vehicle. I was made to feel like it was my fault my vehicle broke down at least 3 times. I had to prove to the administrator that I had nothing to do with my car breaking down. The experience took at least a month and I still don't have my vehicle. I was told I couldn't get a rental vehicle because I had used all my funds for the claim. I canceled my policy and will never go back. Maybe I'll try Ensurance.
See above
I guess I was thinking. I thought it was a good company. Instead everyone tried to make it my fault my vehicle broke down. Silly me.
Date of experience: October 18, 2023
I did not have to use CarShield for a warranty issue. I had to cancel due to inability to pay. The rich men and women North of Richmond have taken its toll on me.
Date of experience: January 3, 2024
I've been lucky (knock on wood) to not have to use my car shield policy. But it comforts me knowing that if something does happen. I have coverage for all the major components of my car
Date of experience: October 21, 2023
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
I researched most of the companies that give protection and Car Shield was the best. I hope I never have to use them but I'm happy that I chose Car Shield!
Unlimited miles.
Date of experience: February 1, 2024
Worst customer service had a problem we agreed on a price they lowered my payment then dubbed billed me then I cancelled and won't refund my 2 payments
Date of experience: November 30, 2023
We're definitely sorry to see you go and appreciate your time to leave a review. If you ever want a start back up with us, we're just a phone call away!
After being with CAR SHIELD a short time, I have discovered a GEM. The 2 times I've needed help, due to failing parts, I was taken care of with respect and assistance in a timely manner. I feel safe driving, knowing I have my booklet in the car at all times. Thank you Car Shield.
Simply calling to get advice on my car issue, was handled in the most professional and timely way. I'm so glad I have this much coverage.
I've seen the Ads on TV and it started me wondering. What they were saying, makes sense, so I up and got it. I'm 75 and glad I made that choice.
Date of experience: November 16, 2023
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
I agreed to purchase the auto protection with this company. The person named Dominic walked me thru the process. I gave him my Credit card info to place it in force. He explained that if I wanted to cancel within 60 days of the the date approved, I would receive a full 100% of the initial premium. I called back the very next day and cancelled the program. Looking at my Credit card activity, the funds that was agreed to was already posted. The following day, my credit card had another monthly sum equal to the original agreed upon taken from my card. I called them and was told that it would be taken care of. After the weekend on the following Monday, another withdrawal took place. I called Car Shield and spoke with a guy who tried to convince me that the -$119.39 was the return of my funds. I had to explain that a - sign means subtraction! However, a + means an addition. My credit card company is now contacting me and told me that there was only one time that I authorized a withdrawal! All other request, were not authorized. The credit card company notified them of these request's that were not authorized by me.
Little to none! He didn't know the difference between a - minus sign and a + add sign.
Date of experience: December 1, 2023
I called to change my payment method and add a new one and they took care of it real quick.
I heard about them through a commercial and decided to try them.
Date of experience: March 7, 2024
Car Shield was always there when we needed them. They saved us thousands on car repair bills over the years. Rental car reimbursement was especially appreciated.
Very helpful with reimbursement forms and keeping us in the loop.
Best price for the coverage.
Date of experience: December 13, 2023
Thank you for the kind words. We are pleased to hear you found our service helpful! If you have any other questions, don't hesitate to contact us.
My car completely stopped and would not start. I had to have it towed to a dealership. They did over $1500.00 in repairs and your company did not pay one penny.
I was told that it was not a ‘coveted repair’.
I thought it would help when my car had mechanical problems.
Date of experience: December 7, 2023
We apologize if you feel this way. We do go over what is covered with you on the initial phone call and also send you the policy.
We're sorry to hear this. It is unfortunate when a needed repair isn't listed for coverage on your policy. Hopefully we can help you on the next one!
When I join carshield The clerk put the wrong Vin number on the documents that they sent me I call on the 14th last month. They were supposed to send me a new ID card with the correct number is been three weeks I have not received the information.
That clerk was very polite and courteous. The only thing recorded wrong Vin number, which is not acceptable.
The first time I was a customer for the first time I had to drop my warranty because I couldn’t drive now that I am well again I join CEL for the second time. Thank you.
Date of experience: December 1, 2023
Car Shield is the cushion that surrounds my used car and lets me know that any unforseen problem will be taken care of both quickly and with noticeable savings.
My car's warranty had long expired, and I needed security in the event of a breakdown.
Date of experience: November 12, 2023
I haven't had to use services you provided I hope I don't have to, but we know eventually cars break down it's not a matter if it would break down, it's when, and I hope Car Shield will provide the service I need when it does happen..
Very good, answer all the questions made me feel like I need anything they were always there to explain it to me
The extended warranty I checked into a few and Car Shield provides the same at lesser price
Date of experience: December 20, 2023
Thank you for your time and review. If you have any questions give us a call!
I payed about 3-4 months and my car was making noises and Carshield didn't want to fix anything wrong because they gave me an excuse that inspection had 6 months already on top of that when I called they took a month just let me me know they couldn't do anything. So waited and and gave us an excuse not to do it. I payed 140 for maybe 3-4 months and did nothing. The person that scammed us to get it said it was fine that we did oil change and things like that and when it was time to repair my car they said there was no proof I did any work. A bunch of scammers don't get it and it takes more than a month to ever get it fixed because they ask for pictures and proof and more proof. Literally the shop we took it to said it was too much for them to do and had to hire someone to check the car. Ridiculous you have to call them 50 times to see what they want next… your better off paying full price for getting your car fixed.
Date of experience: May 27, 2023
Not good I'm canceling my car shield account. They lie about everything! And told the mechanic to use old parts, and basically give me a rig job. So not satisfied!
Date of experience: November 8, 2023
Our coverage plans vary depending on the age and mileage of the vehicle. Therefore, our sales agents place you into the highest level of coverage your vehicle qualifies for at the best rates.
Even though we are sorry to see you go as a customer, we hope you keep us in mind for the future. If there is anything more we can do for you, please give us a call.
2 weeks later car still there, called later asking to use aftermarket on a Cadillac, Cheap $#*! world
Date of experience: February 1, 2024
I had two different claims with CarShield, one of them was for over $9,000. Both claims were handled promptly and the interface with my auto repair shop was well coordinated.
Knowledgeable, quick response.
Best overall reputation, fair price.
Date of experience: December 6, 2023
We’re happy to help. Let us know if you need anything else.
Have a valve guide problem. Took my truck to a preferred shop. Come to find out that they do not cover valve guides. Guess I didn't read the fine print. Do not recommend.
They nicely told me they were not going to pay the claim.
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Date of experience: December 13, 2023
That is unfortunate and we’re sorry we couldn't help. We can only cover the parts listed on your policy. Hopefully, we can help with your next repair.
I never had to use your company and was very please with how easy it was to cancel. Vehicle just died. No chance of revival.
Date of experience: February 1, 2024
I called to see what was needed if we needed CarShield, the rep on the phone was very helpful and gave us information we would need if a claim had to be made, since our car was not running right, it turned out to be very minor and did not need to use Car Shield.
We choose Car Shield from seeing the adds on TV. I Know that this is an company we can rely on.
Date of experience: December 1, 2023
When I originally called I was given quotes for my 2 cars, I went ahead and signed up for one and needed to decide if we were going to keep the second one or not ( I was told that I could call back within a couple of weeks to accept the offer) When I called back to accept the offer, The price hat increased by $45 a month after your representatives came up with all kind of excuses ( non of which made any sense) NOT HAPPY
Date of experience: November 10, 2023
Our coverage plans vary depending on the age and mileage of the vehicle. Therefore, our sales agents place you into the highest level of coverage your vehicle qualifies for at the best rates.
The person that I spoke with to make changes to my Car Shield information that they had on file
Was very professional and courteous.
I was impressed with the rating on Google and the advertisements
Date of experience: March 1, 2024
Change in Credit Card Billing. As it turned out I only had 2 more payments, and Customer Support person pointed out that she could give me a discount if I paid both now. Saved me a ton.
Reccomendation from friend.
Date of experience: October 27, 2023
Thank you for your review. Glad to see our customer service was able to help you out so quickly. Please contact us if you have any other questions.
Attention they will tell you that they will fix your car and then they will never do it to me they have ruined it and because of them I had to sell the car be careful because the reviews you see are all paid sites just pay and they will give you the excellent reviews if you go go ahead and see the truth because there are real review sites and they don't have so many stars Alessio Sundas
Date of experience: March 7, 2023
The motor went bad in my 2007 Nissan Versa. I took it to Nissan dealership and Car shield put off repair making Nissan tear motor all the way apart and and car shield then called me that it had a cracked block and had the nerve to say that the block was not part of the engine! Meanwhile all this time almost a year in and after having to produce immaculate oil change and other maintenance records also paying over 2000 out of pocket rental car expenses until finally I just bought another car. Car shield finally agreed to pay half on the new motor. By the time it was all done and totally exhausted from phone call after phone call about this it was fixed. But now a little I've a year since I am paying out another 2,000 thousand bucks because the repair was poorly done. It's in another Nissan dealership and they said the motor mounts Nola were installed wrong and many other bolts missing and that some other damage was caused by this Dealership whom did the work for car shield. Fed up and want a good attorney if anyone know one let me know. *******306 fed up with Car shield they are making millions and don't live up to there commercial!
Date of experience: August 19, 2022
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
Since forming in 2005, CarShield has had the privilege of protecting over two million vehicles. With every vehicle, our goal is to provide exceptional experience by providing every owner of a vehicle with a dependable, reliable, and affordable solution to unexpected and costly repairs. CarShield is committed to being a financial shield in a time of need.
Even though we are sorry to see you go as a customer, we hope you keep us in mind for the future. If there is anything more we can do for you, please give us a call.