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CarShield has a rating of 4.3 stars from 3,697 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarShield most frequently mention customer service, repair shop, and great experience. CarShield ranks 1st among Auto Repair sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 hours
I've been a member of Carshield's Warranty Program for quite a few years. During this time, I've had to do maintenance on several vehicle parts. When claims were called in for approval I must say the dealership handling all repairs have been received positively wit prompt and immediate responses for claim verification. I have been blessed to not have my price portions to be above what I felt was reasonable. All claims are received, quoted a price with repairer, and paid upon completion of work. Yes! I'm a satisfied and pleased customer with CarShield and my repair dealership, Firestone for excellent care and showmanship of service! Thank you CarShield for respecting the needs of your customer, Starr Paul
The cost to replace the faulty touch screen on my car was covered by Car Shield. However, I was not expecting that Car Shield does does not cover the cost off programming it so it will function properly.
I called to make my December payment and to set up for my January automatic withdrawals, I was then charged again for the January payment, it was reversed back to my account and taken out again now I have another payment that is due for January the 29th to come out for January and I've been double charged, I would like to have that payment returned to my checking account I do not want to pay a double payment for the month of January thank you
The representative was very helpful in reversing the double charge that was made but turn around and another one was made I'm not understanding why the system or the communication is not being taken into consideration of this issue
It was highly recommended to me from my son and other friends stadium that car seal was absolutely the best. If I continue to have the issue with making payment, I am on a fixed income I will hopefully not have to look at other places for this insurance
Date of experience: January 10, 2024
I cannot say I am Happy or displeased. I have had no actual experience with Car Shield. All I know is that I have not found many places that accept Car Shield and for $99.99 per month for over two years, I have accepted a slightly lower monthly rate and truly hope that if and when I need services by Car Shield, that I will FIND a place reasonably close to my address and get fast and acceptable service!
She was polite but kept saying she would lower my monthly rate and give me the same services. I finally gave in to her! Byt I also wonder if spending $70.00 per month is reasonable when I still have no idea if I can find a place that ACCEPTS Car Shield. My dealership where I bought my car would NOT!
I have no idea, I probably saw the advertisement on TV and thought I'd best GET coverage for my ten year old car which has been an angel to me thus far!
Date of experience: August 8, 2023
My vehicle had a problem and car shield said it wasn't covered. Intake manifold failed and truck wasn't drivable. This part supplies fuel to motor. Garage reached out and they didn't receive any help. I reached out and no help. Car shield failed and i wouldn't support this company.
Thought it was company that would support a vehicle failure
Date of experience: August 9, 2023
I've told Car Shield four different times to stop calling me about homeowners insurance and they continue to do it. They're beginning to be passed.
Date of experience: February 1, 2024
Some of the names given by Car Sheild no longer accept them for payment. Once I found a garage that I could trust, that accepted Car Shield, then it was very simple to get the work done and paid for.
Changed vehicles and had change the policy to the different vehicle. It was a simple thing to do.They were very cooperative.
Their advertisements are very good and when I contacted them it made good sense to take out the Policy.
Date of experience: January 1, 2024
Fred beans said they didn't have to call. They just entered the vide to establish the part wasn't covered.
I be was told I shouldn’t be without it🤷🏻♀️
Date of experience: March 4, 2024
Great! First claim went very well. My warranties have always been with the dealerships. I was very hesitant to pay for 3rd party service.
Extended warranty expired on my vehicle.
Date of experience: February 4, 2024
Disappointed and frustrated to hear you don't cover all the cost for parts or labor or whatever the problem, we pay a premium and deductibles to find out we're not covered on everything
Circles
Advertising sounded good and ur operators tell you what you want to here and to find out it’s not the truth
Date of experience: December 11, 2023
We apologize if you feel this way. We do go over what is covered with you on the initial phone call and also send you the policy.
Having peace of mind knowing that any future repairs are covered. We also have HomeSafe for within our home.
Tip for consumers:
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Products used:
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Date of experience: February 27, 2024
Title pretty much covers my experience. Car Shield wasn't there when needed. It is highly unlikely I will ever receive a portion of the premiums paid over the years.
Didn't help. Just said sorry!
Hyper promotion and warranties expiration.
Date of experience: October 21, 2023
That is unfortunate and we’re sorry we couldn't help. We can only cover the parts listed on your policy. Hopefully, we can help with your next repair.
My service agent initially told me that she had some difficulties getting approval for the service of the car. Next thing I know is that a schedule is in place and I was happy!
I choose Car Shield over its competitors because of trust issues. Car Shield told me upfront when I could claim for any benefit while the competition was simply just to make up numbers
Date of experience: December 2, 2023
When making my call to Car Shield. I was immediately pleased that I had a very short wait before speaking with a rep
Date of experience: February 5, 2024
It was a phone call only needed my card and requirements for use of the program.
The person on the other was helpful, respectful and fun to chat with.
Tv and I just bought a used car
Date of experience: December 9, 2023
Everyone was friendly and professional. The claim was processed in a timely manner I personally thought more would have been paid on their part but it is what it is
Date of experience: September 9, 2023
We do apologize you feel this way. We at CarShield have little to no control over the claims, shop process, or the administrators' decision. We are, however, always willing to explain the coverage details or help you with any of your Customer Service needs.
You CSR's were very helpful being it was my first time to use Car Shield.
You dealt with my service very quickly and I had no problems. My car was done the same day.
Your number one!
Date of experience: December 12, 2023
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.
My vehicle has been at the repair shop for almost 3 weeks awaiting an authorization to begin the repairs and be reimbursed for the rental that I need.
They was only able to answer general questions since I’ve been waiting a decision from the underwriter.
I choose CarShield because I saw several advertisements on tv and thought if I ever needed to submit a claim for repairs I would be covered.
Date of experience: November 8, 2023
We do apologize you feel this way. We at CarShield have little to no control over the claims, shop process, or the administrators' decision. We are, however, always willing to explain the coverage details or help you with any of your Customer Service needs.
I canceled my credit card for automatic payment, due to fraud. I'm was inundated with calls about my payment. After I returned their call, gave them a new credit card, I still got calls!
Date of experience: January 4, 2024
On my first call with CS I was calling to find a place that might take my coverage, and they gave me that information. All is good. Then they told me I had to call them(CS/AC?) to get a "pre authorization for a diagnostic for my vehicle which I would have to pay in advance, BUT would get back at the end! One the net call FOUND OUT, THAT WAS NOT TRUE. Did not need approval for diagnostic and DO NOT GET ANY MONEY BACK FOR THE COST OF DIAGNOSTIC,
NOT GOOD they told me none of what the first guy said was true, I dot get the diagnostice fees back, my CS rep said I should owe XXX, my mechanic is saying twice that becasue CS is now allowing enough hrs to do the job. SO HOW DO YOU THINK I SHOULD FEEL.
Close to 4 yrs ago they told me a lot of good thing, which don't NOW seem to be coming true?
Date of experience: December 11, 2023
We do apologize you feel this way. We at CarShield have little to no control over the claims, shop process, or the administrators' decision. We are, however, always willing to explain the coverage details or help you with any of your Customer Service needs.
They covered the repair minus my deductible and that was great but don't have a problem to far from home or the towing cost will kill you. I called a friend to trailer my Jeep home.
Because all makes and models break down and for peace of mind.
Date of experience: November 7, 2023
We're happy to hear this. Let us know if you need anything else.
Excellent service--everyone was very knowledgeable and answered all of my questions. I appreciate this service and so grateful to have this protection for my car.
My manufacturer's warranty expired and I knew that I needed some type of insurance. I am grateful that you fill this gap for people in my situation.
Date of experience: December 7, 2023
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
I received an email that my Car Shield had expired, when I called to check on it the representative was very helpful. All my payments had been made and my account was in good standing.
I purchased a used vehicle and needed a warranty, Car Shield was able to assist me and my husband already coverage with your company.
Date of experience: November 16, 2023
I have not had to use my coverage yet but I trust that if and when I do it will be a pleasant experience.
Car shield offered me a good price and a not very high deductable.
Date of experience: February 1, 2024
I found out That Car Shield sell the contract to other vehicle insurers. My contract was sold but this company did honor the contract and repaired my truck saving me $1100
I did not contacted them the dealership did everything for me
Wanted a service contract for my truck
Date of experience: November 19, 2023
We’re happy to help. Let us know if you need anything else.
MY VERY FIRST CLAIM REGARDING ENGINE FAILURE WAS DENIED WITHOUT EVEN VISITING THE DEALESHIP THAT I PAID TO TEAR DOWN THE ENGINE FOR YOUR ADJUSTER TO VIEW. I WAS TOLD AN ADJUSTER WOULD VISIT WHICH DID NOT HAPPEN. I AGREED TO PURCHASE THIS WARRANTY AFTER SEVERAL CALLS FROM YOUR COMPANY AND NOW REGRET DOING SO.
I HAVE NOTHING POSITIVE TO ADD
I WANTED AN EXTENDED WARRANTY ON A USED CAR WE OWN FOR PIECE OF MIND, I SHOULD HAVE DONE MORE CONSUMER RESEARCH ON THE COMPANY ITSELF. THE FACT THAT THEY DID NOT EVEN SEND AN ADJUSTER TO THE DEALERSHIP TO SEE THE CAR SUMS UP EVERYTHING.
Date of experience: November 1, 2023
Excellent service and coverage. They are easy to work with when submitting a claim. And very quick with their approval process.
Because of their excellent reviews.
Date of experience: February 9, 2024
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
Since forming in 2005, CarShield has had the privilege of protecting over two million vehicles. With every vehicle, our goal is to provide exceptional experience by providing every owner of a vehicle with a dependable, reliable, and affordable solution to unexpected and costly repairs. CarShield is committed to being a financial shield in a time of need.
We are pleased to hear our team was able to answer any questions you had. Thank you again for your time.