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CarShield has a rating of 4.3 stars from 3,673 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarShield most frequently mention customer service, repair shop, and great experience. CarShield ranks 1st among Auto Repair sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 hours
I have 2 vehicles covered under car shield including my 19 year old Land Cruiser. It comes with specific & straight forward guidance if we ever break down. Very happy to know I'm covered in the future!
After many years (7) of being with your company and very little repair claims; now that a major repair is needed you'll have dropped the ball with a lot of red tape and inquisitions. I've paid my premiums like clockwork every month. I'm not at all happy with your service or professionalism towards fixing my car, you'll looking for the cheap route to solve my issues. Cheapness seems to be your best interest and not satisfying a seven (7) year customer!
Everyone I have encountered has been very professional and explained what I needed to do. It was very helpful to me as it was all new, but it has been very smooth in getting my vehicle repaired.
I shopped different companies and called 2; Car Shield and Endurance. The car shield rep was polite and explained what level of protection was available to me for my vehicle. The Endurance tep told me I was ignorant about what Car Shield really covered and I should just sign with Endurance. I picked Car shield because I felt I was dealing with the best.
Date of experience: December 14, 2023
They paid for a new motor all the labor everything was covered and they gave me a rental car super easy great work with a guarantee I love car shield
Products used:
Service
Date of experience: February 7, 2024
Tow truck showed up on time. They were well equipped to take care of my vehicle and tow it safely to the shop.
I have been a Car Shield customer for quite some time now. The price is great.
Date of experience: February 2, 2024
My car is a 2018 - Not "old", but certainly not "new".
It has 41,000 miles on it, because I don't drive much. Ice T kept drilling in my head to get Car Shield, and I love him... so I joined.
I was enrolled for 6 months. Something wacky happened to my car. Coolant started leaking from my car, but not on to the ground (where I could have detected a problem). It leaked into the engine. My car overheated on me, twice; Dashboard lights were flashing RED and the font was yelling at me to shut the car off.
I towed it to the local dealership. They did a two-day diagnostic on it. Turned out; I needed a whole new engine!
At 41,000 miles... I needed a new Engine?!? WHAT?!?
Car Shield picked up the bill. Total cost was just shy of $6,000.
I have recommended Car Shield to *SO* many people, ever since this incident. Friends, Family, Neighbors, Strangers... You name it! If I see a random person with their hood up and a puzzled look on their face, I recommend Car Shield.
I could not be more grateful for this Insurance. I will be a life-long customer of Car Shield.
There were a lot of transfers from one department to the next, I will say that. And because of that, I did need to repeat myself and why I was calling over and over. However, once I got to the right agent, my questions were answered quickly and easily and the conversation was smooth like butter
Mechanical repairs to a car are always expensive. My car was 5 years old, and I wanted to be cautious about "covering my behind" in regards to any upcoming repairs that could occur.
Date of experience: August 10, 2023
I was amazed how quickly; car shield acted on my claim at Dobbs! And then how quickly they paid for the claim! Had knee replacement; and needed therapy! Only two days!
So happy I decided to go with them! I made the right decision! Thanks car shield! It's cheaper a month than a new car payment! Very happy with your service
Date of experience: November 4, 2023
Well, I'm supposed to have the gold package although car was completed with With repairs all Car Shield Auto was going to pay was $69 and I paid almost $900 out of pocket and that is what the gold package
I thought it was a good idea. Now I’m beginning to wonder.
Date of experience: December 5, 2023
Confusing, to much of a hassle… Truck been in the shop since Feb.22,2024. No rental, truck not fix😔
TV commercials,my neighbor..
Date of experience: March 4, 2024
I was very pleased as the customer service rep listened to me and my needs on an older vehicle as an older person on a limited income. He worked to fit my budget!
A neighbor has it.
Date of experience: December 3, 2023
I have been very satisfied with partial but the car shield app is horrible, I can never upload my service records and I seem to always have a problem with that.
I chose car show because I have an older car and needed protection.
Date of experience: December 9, 2023
We appreciate your support. If you have any questions don't hesitate to give us a call!
For the Price side recommended to anybody it's been a great company so far I haven't had to use it but one time and it was great
It was great
Date of experience: February 4, 2024
Only had to use it once and so far so good that's all I can say at this time
About what I was paying
Date of experience: August 16, 2023
Car Shield provided the service tech so I took it there and the rest was handled by the service tech and Car Shield, no hassle involved.
I told them my vehicle problem and they recommended a service shop to take it to.
I heard Car Shield was good so I wanted to find out and it turned out it was true.
Date of experience: March 8, 2024
I have been with Carshield for many years and have always had an excellent experience everytime.
I renewed my subscription.
Because I feel that they will come through when I need them.
Date of experience: March 15, 2024
I had an issue with my deductible amount that was originally quoted to me, so I called to get it adjusted. The representative was kind, understanding, and helpful. I love that.
From a recommendation from a few people
Date of experience: November 26, 2023
Thank you for the kind words. We are pleased to hear you found our service helpful! If you have any other questions, don't hesitate to contact us.
The quote for repairs was given but the cost was more out of pocket that I wanted to pay and I ended up getting a new car
For extended warranty
Date of experience: February 2, 2024
I have never experienced sure rudeness before in my adult life the with not Car Shield but the company that they are affiliated with. I changed to Endurance.
They were pretty nice but it was the other company that didn’t want to help
I had heard good and bad but after what I went through with them never again.
Date of experience: August 17, 2023
Took over 2 weeks for before we heard anything about a claim that my mechanic summited and still waiting for an answer for the claim taking way to long
Its not their fault that it only tells them what the screen tells them
At the time it sounded great
Date of experience: November 10, 2023
We do apologize you feel this way. We at CarShield have little to no control over the claims, shop process, or the administrators' decision. We are, however, always willing to explain the coverage details or help you with any of your Customer Service needs.
Yes, I was satisfied with my contact with Car Shield. However, this is the third request for rating/comment after I did rate/comment moments after finishing the contact. Please cease.
Date of experience: December 1, 2023
We appreciate your support. If you have any questions don't hesitate to give us a call!
I was told on the phone that the air compressor was covered and that I could send on the invoice. Then another person told me after I called to send the invoice that I was not covered.
I was told 2 different things which didn’t help me at all.
I heard about your company on 106.1 and I trusted their judgment.
Date of experience: December 9, 2023
My battery was dead. I called and immediately got an answer from them as to who was coming and a time they would arrive. They were prompt and courteous. I will recommend Car Shield to everyone.
They are reasonable and very prompt.
Date of experience: November 10, 2023
We're happy to hear this. Let us know if you need anything else.
I haven't had to use it yet, but I am sure that I will at some point.
I needed to update my card for payment. The person that I talked with was very nice and helpful.
I need it to be sure that I have a vehicle to use when I need it.
Date of experience: August 15, 2023
I haven't used it but the customer service was great... if I do happen to ever need to use it I hope they will pay for everything with no problems.
Customer service was great and answered all my questions
Just in case.its good to be prepared for an emergency fix.
Date of experience: February 4, 2024
My truck has been in shop over 2 months, endless bait and switch with representative. I have called over 29 times and so has shop.The rear-end went out on my truck. Do not use this company.
Tip for consumers:
Run from this company
Products used:
Haven't yet
Date of experience: April 27, 2023
Satisfied with the service and everything was done in a timely manner. The agent was very helpful in helping me with my problem
Looking at costumes satisfaction
Date of experience: February 11, 2024
When I got my plan, the Nissan Dealership uploaded it into their system. They took care of everything. So so happy to have Carshield!
Great reputation of coverage and service.
Date of experience: February 4, 2024
Had issues with my vehicle. Gave my agreement number to shop. 2 hours later received text and a call to let me know the claim had been initiated by the shower. 20 minutes later got a approval text
Because I wqs guaranteed the greet assistance by a friend
Date of experience: November 14, 2023
We appreciate your support and review. If you have any questions about your policy don't hesitate to give us a call!
CS does a very good job. Very pleased to have received emails keeping us informed of progress.
A monthly payment was much better than paying out a one time large sum of money for an extended warranty.
Date of experience: March 4, 2024
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
Since forming in 2005, CarShield has had the privilege of protecting over two million vehicles. With every vehicle, our goal is to provide exceptional experience by providing every owner of a vehicle with a dependable, reliable, and affordable solution to unexpected and costly repairs. CarShield is committed to being a financial shield in a time of need.
We are pleased to hear our team was able to answer any questions you had. Thank you again for your time.