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CarShield has a rating of 4.3 stars from 3,673 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarShield most frequently mention customer service, repair shop, and great experience. CarShield ranks 1st among Auto Repair sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 hours
I have 2 vehicles covered under car shield including my 19 year old Land Cruiser. It comes with specific & straight forward guidance if we ever break down. Very happy to know I'm covered in the future!
After many years (7) of being with your company and very little repair claims; now that a major repair is needed you'll have dropped the ball with a lot of red tape and inquisitions. I've paid my premiums like clockwork every month. I'm not at all happy with your service or professionalism towards fixing my car, you'll looking for the cheap route to solve my issues. Cheapness seems to be your best interest and not satisfying a seven (7) year customer!
The person I spoke to was very knowledgeable. Also very helpful and answered my questions as thoroughly as possible. Good phone personage
Our car warranty is out and would like to just continue to feel assured of having help in an emergency. Hope I never have to use it though. Feels good to have it.
Date of experience: February 2, 2024
Was able to understand the agent who explained how car shield you make a great coverage for my car having no stress in repairs
My sister has coverage with you she spoke well about her car care her name is Rosa Hamilton she said get Car shield.
Date of experience: January 14, 2024
Received a fraudulent letter alluding to a car and a policy I did not own. HORRENDOUS INTERNAL FRAUD BY EMPLOYEES, scamming for personal data. Complaint portals online to customer service, never work, and ask to refresh over and over and over... they do not want to hear your complaints or expose themselves to another CLASS ACTION LAWSUIT BY THE FCC, AND THE FEDS. SENT YOUR COMPLAINTS DIRECTLY TO THE SHADY CEO, LISTED AS A Mark Travis, thousands of BBC complaints against this company across the US and in Missouri! Looks like it will take another class action lawsuit, to get justice for the many defrauded individuals, and identity theft victims due to internal fraud and employee misconduct!
Tip for consumers:
Contact the CEO Mark Travis directly instead of the shady, incompetent Customer Service staff.
Products used:
NONE, was the victim of Fraud by Car shield.
Date of experience: March 31, 2022
I was having issues with the motorized divers side mirror on my 2015 Kia. Before I contacted a repair shop I called Car Shield to make sure that the issue was covered. I was told by the representative I spoke with that the repair would be covered minus my deductible. I made an appointment with the repair shop. Three days later, I contacted the shop because I hadn't heard anything. They told me that they were waiting for approval of the repair from Car Shield. So I called Car Shield again, only to be told by another representative that it was NOT covered. I asked why I was told two different things and I was cut off very sharply by "is there anything else I can do for you today" and a quick hang up.
I don't know who trains your representatives, but there are a couple of things that need to be covered with them. The first is to know their business and not provide customers with false information. Secondly, a little more respect when dealing with the customers who in the end are responsible for their pay.
No particular reason, but I am rethinking that decision and looking into some other type of protection. On top of that it seems as though there are only two shops in my area that even accept Car Shield. So the advertisement of taking you car to any repair shop is false. Oh, you can take it, but chances are you are going to have to pay for the repair yourself and then be reimbursed for anything covered.
Date of experience: November 27, 2023
We are always happy to explain your coverage details and assist in any customer service needs, however. We, at CarShield, have little to no control over the decision of your claims. That is up to the administrator of the account.
I've spoke with Customer service a couple of times just to get acquitted with my CarShield Contract. And they are very nice and helpful.
I saw CarShield on a commercial and gave them a call.
Date of experience: February 4, 2024
Told to get refurbished items on my car that would not be insured by dealer, nor would they pay labor costs. I was warned about car shield.
No support!
Saw commercial. Full of untruths.
Date of experience: January 15, 2024
The customer service rep was very helpful and solved my problem immediately. I was given a credit for being overcharged.
She was very knowledgeable and helpful.
Coverage and price
Date of experience: January 14, 2024
Well, anytime I call about a problem you'll be there to take care of it when I called And take care of my need for the problem that is with my car. Thank you very much.
It’s always great to talk to a customer service. They already take care of my needs with anytime I call about my car.
I am very happy to have CarShield to cover my car with everything make go wrong with. It is a big help for me whenever I I can use it if I need it in time I need thank you very much.
Date of experience: October 31, 2023
We appreciate your time and we are glad you took the opportunity to protect your vehicle. If you have any questions give us a call!
I was unable to open up my downloaded contract. I had a few questions to ask and she answered them perfectly.
I had issues with my contract that I downloaded, couldn't see it. The customer service rep helped me out by going through my contract.
My extended warranty ran out and I needed some coverage. I felt that this was very economical.
Date of experience: February 4, 2024
I had a question regarding certain terms of the policy. My question was answered very clearly and professionally. The agent was knowledgeable, helpful and the waiting time was very short
Watched advertising on TV, like what I saw, checked on line and was impressed by the positive reviews from customers, which is the best way to evaluate a company and it's service in my opinion
Date of experience: December 1, 2023
Air Conditioning issue, covered.
Engine Mount, covered.
Transmission, covered.
Rental Car during repairs, covered.
What Else Can I Say?
Date of experience: February 10, 2024
Have only talked to two representatives thus far and have been very pleased!
They were easy to understand and and very helpful and knowledgeable!
Did research and Car Shield appeared to be the best choice.
Date of experience: February 10, 2024
This event was a phone call to inform Car Shield that I needed to change my Credit Card. It was taken care of satisfactorily.
Date of experience: February 1, 2024
Car Shield saved me $2000, when the turbo went out in my 2016 truck they didn't hesitate to help me. I am so glad I have Car Shield!
I chose Car Shield because I was told it was good.
Date of experience: February 5, 2024
I would deny service because of the mileage requirement. When I prove to him that I did meet the milage requirements. I was still denied no reason given.
They hung up on me several times. And then pass me on to someone else who could not hear. I have appealed the denial but have not gotten an answer.
Because the commercial with ms.Fox sold me on the company.
Date of experience: December 12, 2023
We do apologize you feel this way. We at CarShield have little to no control over the claims, shop process, or the administrators' decision. We are, however, always willing to explain the coverage details or help you with any of your Customer Service needs.
The title covers it all. My Ford dealership called Car Shield and got approval to do the work. No worries.
Date of experience: January 12, 2024
We appreciate your support. If you have any questions don't hesitate to give us a call!
I'm in good hands with CarShield! I have been a customer for years and have a peace of mind that when something happens to my vehicle CarShield will be there.
I chose CarShield because of a horrible experience I had in the past with my vehicle and had to pay for the repairs and service out of my own pockets. It was very expensive I must say and I made a promise to myself that I wouldn’t allow this to happen again.
Date of experience: August 19, 2023
We appreciate your support and review. If you have any questions about your policy don't hesitate to give us a call!
I've been paying carshield for 6 yrs. And went in to get my A/C fixed and they refused to pay for it. This was the first time I used there service. Don't waste your money, this a HORRIBLE COMPANY! DON'T DO IT!
Date of experience: September 15, 2023
Even though we are sorry to see you go as a customer, we hope you keep us in mind for the future. If there is anything more we can do for you, please give us a call.
CarShield replaced my transmission in my 2014 Chevrolet Silverado saved me Forty Seven Hundred dollars much appreciated Thank You and your staff Kent Finch!
Date of experience: February 2, 2024
Your representative was knowledgeable about a payment plan I wanted to follow. I decided to go with his description of what was being offered and found it easier than what I was paying.
Talking to them was nice and easy lemon squeezy in my opinion. Not once did I get a run around. I asked a question and I got answered quickly. Nothing like that happens much today with some customer services if you ask me..
My vehicle is over 6 years old now and I plan to keep it until it dissolves into a rust pile. It's paid for and out of warranty. That says it all I think.
Date of experience: November 12, 2023
My vehicle was taken to the repair shop for ONE issue.but the technician also found another one...CAR SHIELD took care of them both...
My dealership warranty was getting to high...CAR SHIELD was very reasonable...
Date of experience: February 4, 2024
Car shield sent me to a shop and got a diagnostic test done on my car and told the shop not to fix my because both problems was covered under a factory recall and the dealer fixed it free!
Needed an extended warranty and did my homework and gave them a call, I’m glad I did! Nice friendly rep that explained my coverage and found me a new mechanic shop that’s honest and reliable! Car Doctor!
Date of experience: November 15, 2023
We’re happy to help. Let us know if you need anything else.
I had my doubts about car warranty company but I took a chance with Carshield and I'm glad I did service was exceptional
Car warranty
Date of experience: March 1, 2024
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
Since forming in 2005, CarShield has had the privilege of protecting over two million vehicles. With every vehicle, our goal is to provide exceptional experience by providing every owner of a vehicle with a dependable, reliable, and affordable solution to unexpected and costly repairs. CarShield is committed to being a financial shield in a time of need.
We appreciate your support and review. If you have any questions about your policy don't hesitate to give us a call!