CarShield

I was pleased and Surprised that Carshield worked with my Ram Dealer Service Department to allow them to perform the repair, rather than forcing me to go to an independent service company. I prefer to have my vehicle serviced by dealership experts using 1st quality parts, I had to pay a bit out of pocket because the dealer would only use OEM replacement parts, but the extra charge was minimal and I knew the job was being done correctly with 1st quality parts. I do wish Carshield would adjust their operating model in such a way that all Car Dealerships would readily accept the Carshield Warranty program. The Carshield representatives I talked to were professional and kind. If my future encounters with Carshield will be like this one, I will be a customer for life.

My Auto Front Grille Shutter malfunction,needed to be replaced. I took my car too my mechanic and they contact CarShield. The part was covered under my CarShield Warranty. I had a good experience through CarShield.

Kia motors declined my car because I could not find a receipt from 2017. So instead of car shield honoring me as a customer of five years, they decided it with Kia motors and declined my kid even though car shield only goes back 12 months. I have canceled my service because it was the point of having a warranty program that only honor is the warranty of Kia and not the contract that I'm paying for previously I gave car shield a great review, but this review supersedes any previous review. I am very disappointed in Carshield. I was going to add to other vehicles to my account but now I will not!

They only seem to care about what was written and not on as a customer. I think it’s ridiculous that they would not honor this claim because of seven years ago it absolutely has no bearing on what my car is doing today. Very disappointed!

I took my car to the shop, I called car shield while I was at the shop and let them communicate with the owner of the shop was taken care of within an hour and a half, and I had my car by the end of the day repaired.

I had a coolant leak and took my truck to my local garage. They contacted Carshield with the required information and I was promptly contacted by a Carshield rep who informed me of what Carshield would pay. I was satisfied with the amount and OKed the repair.

My car was VANDALISED and I was in need of tow truck to transfer my car to Ray Skillman West. He was very prompt. He also assisted me in cleaning up the broken glass from the ground from where my car window was broken out. It was raining and he didn't mind. Thanks for your help.

I have not had truck for a week rental car returned friday 09/06/24 a new claim was opened with a new deductible to fix a nother problem toyota will have truck 3 or 4 more days but i cannot get rental on second claim even though there is a second deductible for added problem if separate claim ishould have another vrhicle to use while that is fixed

lousy have second claim with deductible and not able to get rental vehicle .

I had my car fixed by one of you shops. However car shield could of let me know that I could of tooking my car to the ford dealer. That shop didn't fix my car right, it was the fuel system. I had to go back to them 6 times for their mistakes because the fuel system wasn't working. I did let car shield know about the problem that I was having with this shop.

He was very polite when I explained my problem. That's when I learned that I could of taking my car to the dealer the fist time.

From the beginning to the end, it was effortless. Took vehicle to the chosen shop (the one I trust) and picked it up when it was done.
No negotiating, no phone calls….no argument…the-repairs were completed and I am driving my vehicle again. On my end, no Adjustor, no mechanic, no inspector….no hassle.
I would recommend CarShield to everyone.

My checks entire driver dimply went out (and I couldn't tel what gear my car was in, and speed it was going), and car shield was fast with communicating with the auto shop and getting the repair underway fast.

My experience was not bad at all. I m disappointed in the amount of hours approved for my SUV. As a long time customer for the five years or so. For the next customer; do your due diligence and break cover cost with cCar Shield and the repair shop. The disparity in in hours shouldn't be that far apart as my experience with my SUV.

Good morning I want to talk about the semi OK deal that transpired with car shield. I had a problem with my car sensors and I took it to the dealership who called car shield and Kasia stated they would cover the repairs. What I did not know was that car, wanted to send parts to the dealership that the dealership would not accept, so there was a price discrepancy between what car shield would pay and what BMW was offering for the part in the end I had to pay the difference. The overall repair came to roughly over $3000, which car she paid 2200, I had to pay the rest which is roughly $800. This was still a very good deal and I did not have to come up with the whole 3000 but my service contract stated that I should only be paying 100 so this was $700 more than I was prepared to pay, but I paid it, so enclosing this is not a great deal but it was a OK semi deal and I can accept that at this time. Thank you.

The customer service experience over the phone was fantastic. Allow me to explain. I was not really aware as to what type of coverage I had on my vehicle turns out I had this elite diamond package that I’m paying for, of course I wasn’t sure what that all entailed, but I figured it had to be pretty good moving forward. The young lady on the phone explain to me what type of coverage I had and that my experience should be covered under my plan I was not aware that there was gonna be out of pocket expense over the hundred dollars scheduled to pay . That was not the customer service rep responsibility that should’ve been handled when I bought the plan but now I know we’ll go forward moving on.

My credit card I use to pay my Car Sheid bill with was hacked. They let me know that the latest payment hadn't been received. Not only did they let me catch back up without a prenatally, they also let me pay for a 6-month period with the discount.

Quick easy. No issues, highly recommended. Everything went smoothly even getting the rental car was quick and easy as well parts came in faster than expected which was a bonus. Thank you so much!

Got issues resolved over the phone. Phone calls every step of the way I like to be informed which was great for me

Took my car to the Ford Dealer for service related to my transmission - Ford Edge 2019. It became necessary for the CarShield claim adjuster to visit the mechanics to verify the nature of the problem (torque converter failing). The Ford shop and CarShield eventualy arrived at an agreement on repair plan and cost. Once the claim was approved - getting a rental from Enterprise was very smooth. I'm happy to have the car back in working order. I'm please with the CarShield honoring their contract and I'm pleased with the Autonation Ford service personal.

Been helpful but slow getting parts. The customer service team has answered all of my questions to my satisfaction.Saved me some money by providing parts directly and not thru the repair facility

Was told I had bumper to bumper coverage First time I needed to use my coverage it wasn't covered. I needed work done on my exhaust and was told it wasn't covered So I had to put out $459 for a car I thought had a good warranty.

My service representative was very helpful in answering/addressing any questions I had. Very knowledgeable, patient and kept me informed on the status of my vehicle

I needed to make a payment/change my card information used for payment due to fraud. Representative was understanding, helpful, and quick to resolve the issue.

I took car shield out a few months ago and so far I'm very happy with them when I needed service on my car I called them they found a service center near me and even made my first appointment for me I would recommend car shield highly

The main issue for me was my wait time on hold. The person was very nice. We ended up not needing to use you as out total was just a few dollars over the deductible...wait time needs fixing!

Thank you for helping us with this repair the mechanic found and showed the worn part was a seal that leaked oil. Now he checked it after driving this week and all is dry at that new part.

Looking for the email of changes for second car.

Really great customer service. When I made a claim everything was explained to me and it worked exactly the way car Shield said it would. I was very happy!