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CarShield has a rating of 4.3 stars from 3,667 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarShield most frequently mention customer service, repair shop, and great experience. CarShield ranks 1st among Auto Repair sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 hours
I have 2 vehicles covered under car shield including my 19 year old Land Cruiser. It comes with specific & straight forward guidance if we ever break down. Very happy to know I'm covered in the future!
Engine blew up and they only covered $1200 out of the $6000. My shop provided all the necessary details from cause of failure to freeze frame data. They refused to pay the entire claim. Even though all parts were covered under the contract. If you google this company you'll understand why there's a 10 million dollar lawsuit for deceptive ads. No shop or dealership wants to deal with CarShield either. They are difficult to work with and do not pay out. Save yourself and go with another company.
Couldn't ask for any better customer care. The representative was a pleasant person and very helpful in working on my concerns. I always had confidence in the fact that Carshield had my back.
Date of experience: November 7, 2023
My experience with the Service representative was was good. The pricing was great. I would recommend it to anyone who wants good coverage on their cars.
The price for the coverage
Date of experience: August 21, 2023
Thanks for the review and welcome to CarShield! Thank you for choosing us! We want to make sure you're completely satisfied with your policy, so please contact us with any questions or concerns you may have regarding your coverage.
Customer service not (Justin) argumentative when asked to cancel policy without giving him a reason. Second time calling to cancel policy. Very disappointing.
Tip for consumers:
Make sure you investigate before paying for services especially with Carshield.
Products used:
None
Date of experience: January 26, 2023
Had repairs done on my air-conditioning in my pu truck. No hassle at all. Have an accredited mechanic do the repair once the repairs were needed had no problem.
Trusted company
Date of experience: August 8, 2023
Have not had the need to use the service yet. Will be glad to do another assessment when the opportunity comes.
Date of experience: February 1, 2024
Good service and professional experience. I have been with you a number of years and I am very pleased with your service.
The agent was knowledgeable and professional
Past experience
Date of experience: February 2, 2024
Customer service was helpful, understanding and made things as easy as possible.
Helpful understanding
Date of experience: March 8, 2024
I've been with Carshield since 2020. Tried using it for the very first time because my vehicle is using up engine oil. My claim was denied, through an underwriter called American Auto Shield, stating my contract doesn't cover oil consumption. I filed a dispute with Carshield stating that the issue of oil consumption is the result of something not working right in the engine. So i then get told from an Auto Shield rep that i will have to pay out of my own pocket to have the engine torn down to find what is causing the oil consumption. So thinking i was going to have to pay only $100 deductible, i now will have to pay over $3,000 to have the engine torn down to find what's causing the oil consumption. My copy of the Carshield contract states i'm covered for "all internally lubricated parts within the engine." The contract also states "The engine block and heads are covered ONLY if damage is caused by a FAILURE of any internally lubricated part within the Engine. My claim should have been an easy approval. Oil consumption, with no leakage, is systemtic of an an internally lubricated part failing. There's evidently some fine print that states "tear down of the engine is the responsibility of the owner."
The Carshield rep told me how to file a dispute. Sadly the underwriter, American Auto Shield, still didn't help to properly resolve the issue.
I thought i was making a goid decision to protect my vehicle.
Date of experience: December 14, 2023
We're sorry to hear this. It is unfortunate when a needed repair isn't listed for coverage on your policy. Hopefully we can help you on the next one!
I have a Mercedes... The dealership I take it to would not accept a Car Shield warranty. They said it is too hard to collect from them.! Do not buy this warranty
Date of experience: April 12, 2022
I called car shield for roadside service and they said the person would be with me in an hour. A driver by stopped and helped me and I called car shield back to cancel.
Good
I had a flat tire.
Date of experience: August 11, 2023
When I signed my contract, I was assured that my Deductible would be lowered to $150.00. That has not been done.
Deductible was not lowered as I was assured.
Date of experience: February 1, 2024
I no longer have that car in my possession and don't need the service any longer.
Date of experience: March 1, 2024
Signing up for an 80 year old man was stress free & the price was great
They have a month to month plan. I have a heart condition, pacemaker, &was declared dead in 2016. I don't even buy green bananas let alone commit to a year long contract
Date of experience: March 1, 2024
Service was provided in accordance with contract. American Car shield rep communication with the vendor selected to provide the service need improvement.
Good customer service. Very knowledgeable.
Affordability
Date of experience: August 18, 2023
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.
I took my car to PEP BOYS to get the front controller arms & suspension replaced on my 2016 VW Passat. CarShield approved the parts but DID NOT COVER the labor as per my CONTRACT. They said that they use "industry labor tables" to pay the labor. That was NEVER EXPLAINED to me! I SPOKE TO THEM ABOUT THIS, THEY REFERRED ME TO AMERICAN CAR SHIELD- WHEN I SPOKE TO AMERICAN CAR SHIELD, THEY SAID ALL THEY DO IS HANDLE/ADMINISTER, CLAIMS--SO THEY IN TURN TOLD ME TO CALL CAR SHIELD. AFTER ABOUT 3 HOURS OF BEING SHUFFLED AROUND, NOTHING WAS RESOLVED. TOTALLY DISSATISFIED AND DISILLUSIONED ABOUT CAR SHIELD--WE HAVE BEEN GOOD PAYING CUSTOMERS FOR 3 YEARS PLUS!
Date of experience: April 19, 2023
Received quick service form Carshield. Not happy with how car shield disputed certified mechanic recommended hours required and what parts were reusable. Cost me $1100 plus $200 deductible. For real.
Argumentative
Commercial on tv
Date of experience: December 4, 2023
All I have done is buy Car Shield Diamond coverage for my car. If anything tears up, I ope they will be as helpful.
Saw advertisement.
Date of experience: February 1, 2024
Agent took care of my questions and needs...
Thumbs up on customer service...
Awesomeness
Date of experience: March 10, 2024
My experience was great no hassles was handled exactly as they said it would thank you car Sheild
They r professional and take care of businesse
Date of experience: March 1, 2024
When I called to cancel my policy because I couldn't afford it, the customer service person worked to find a way for me to be able to keep my coverage.
I saw many commercials about Car Shield.
Date of experience: November 16, 2023
It was ok, I didn't like the fact that I couldn't get a receipt for my cash but was given one for using my card.
I used car shield because I had other issues that car shield paid for which saved me some money but not a whole lot. I had had to come out my pocket with 1k + my $100.00 co payment from Car-Sheild.
Date of experience: February 8, 2024
The service was great. Carshield carefully listens to my questions and answers them professionally. They don't get off the call until you are well understood and satisfied with the service provided.
Great Prices and get your moneys worth.
Date of experience: August 16, 2023
We appreciate your time and we are glad you took the opportunity to protect your vehicle. If you have any questions give us a call!
I received a letter regarding my coverage and I was confused about its content
Price and friendliness
Date of experience: March 6, 2024
These people tells lies untrue about everything they say. They take your money and nothing get fixed.so do not believe anything they say crooked people.
Date of experience: January 20, 2023
Had some questions about what is covered for some specific parts. Both parts are covered but reading the contract, not specific enough.
See note above.
Price was right at the time compared to another competitor.
Date of experience: February 1, 2024
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
Since forming in 2005, CarShield has had the privilege of protecting over two million vehicles. With every vehicle, our goal is to provide exceptional experience by providing every owner of a vehicle with a dependable, reliable, and affordable solution to unexpected and costly repairs. CarShield is committed to being a financial shield in a time of need.
Thank you for your review. Glad to see our customer service was able to help you out so quickly. Please contact us if you have any other questions.