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CarShield has a rating of 4.3 stars from 3,659 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarShield most frequently mention customer service, repair shop, and great experience. CarShield ranks 1st among Auto Repair sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 hours
I have 2 vehicles covered under car shield including my 19 year old Land Cruiser. It comes with specific & straight forward guidance if we ever break down. Very happy to know I'm covered in the future!
After many years (7) of being with your company and very little repair claims; now that a major repair is needed you'll have dropped the ball with a lot of red tape and inquisitions. I've paid my premiums like clockwork every month. I'm not at all happy with your service or professionalism towards fixing my car, you'll looking for the cheap route to solve my issues. Cheapness seems to be your best interest and not satisfying a seven (7) year customer!
Car shield would not pay for parts or labor. I was just very unhappy with having to pay for insurance and still have to pay for the parts and repairs myself.
From a friend
Date of experience: August 8, 2023
We had to wait on the part to come to the dealership and it came on the date that they said it was be shipped
We been with them for year
Date of experience: February 1, 2024
I needed to make a change to my payment information and they were very helpful and professional.
They were extremely helpful and professional in changing my payment information without my needing to do it online.
After seeing several ads on TV, we decided it was time to get the peace of mind given the age of our crossover.
Date of experience: March 8, 2024
Received my contract with wrong mileage. They never did send me my contract with correct mileage. I'll be patient.
Had all I needed.
Date of experience: February 1, 2024
Tom Wood Porsche did not except Car Shield you are considered as a third party and they told me I would need to try and get the money from you, in other words they want the money from the customer they don't want to deal with the 3rd party.
I need to speak to a person and explain it to them.
Family members,
Date of experience: November 12, 2023
My representative was great! She was very professional and courteous while she checked my account and resolved my concerns. Great Job!
Good coverage for a reasonable price.
Date of experience: February 1, 2024
Fast and efficient service. Easy to understand the customer rep as well as the adjuster. Overall I am happy with the service.
Date of experience: January 31, 2024
Easy transition from start to finish. Communication from Car Shield to repair dealer was very easy. Vehicle was completely repaired in a very short time.
TV advertisement
Date of experience: August 4, 2023
They do what they say,and just when I needed them the most,they were there for me,no question asked.
They come in handy in a time of need.
Date of experience: January 2, 2024
Thank you for your time and review. If you have any questions give us a call!
They don't do what they say they are going to do and people answering the phones are rude and disrespectful. The company doesn't care about the consumer and left a family with no vehicle
Date of experience: July 5, 2023
The person solved my problem without any issues. They were understanding why I was calling.
to pay my bill and change my address.
They were the first company I herd that would offer to pay the repair bill with a monthly payment.
Date of experience: March 8, 2024
Very good Staff and quick response...I would highly recommend
Because of good service
Date of experience: March 8, 2024
Do NOT purchase this company warranty coverage plan. Horrible customer service and there coverage is job. I could go on and on about how bad this company is.
Date of experience: May 31, 2022
This have been an horrible experience. No one can help. Car just sitting in the shop. Can't get CarShield to make the call to the shop to start the work
Date of experience: March 31, 2022
Will not recommend anyone get warranty with CarShield. I have been keeping up with my maintenance on my car for every little thing. And they try to come up with any reason not to get your car fixed yes. And I feel like they are doing this since I am almost at the end of my warranty they were refusing to fix anything on my car and are coming up with every type of excuse to not fixing my car. They will steady transfer you to different people not lit speaks to the manager say that they are the highest person up knowing that there's somebody else higher than them. If I could I would've never got warranty with them and I would've kept my money because NAV wasted more money dealing with them then I would've had pocket. They refuse to take anything from my mom and pop shop they only want big-name companies receipts. They will try to say that your receipt is fake even though it has everything on there even though it is a real receipt that you got from your mechanic. They tried to say their my receipt was fake and I had never got any service done on my car even though I kept up with everything.
Tip for consumers:
Don’t waste your money they will find anyway not to fix your vehicle
Products used:
None of the warranty
Date of experience: March 16, 2022
Christina and i are very appreciative for your services and your staff that is patient and respectful.we pray success for your business and all who work for you.
very respectful and patient. more businesses should hire such employees. we thank you for this. we pray you and yours the very best.
We switched from AAA to your services for your prices are more reasonable then AAA. Thank you for that.
Date of experience: August 18, 2023
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.
Needed a water pump on my 2015 Buick took it to a garage told them I had car shield they called them & every thing was taken care of buy car shield
Date of experience: January 15, 2024
Answered my questions about the change of address. But never sent the confirmation number as promised
For covering my older car
Date of experience: January 15, 2024
My credit card was hacked and new card issued while I was out of town. Customer service was understanding and helpful so I didnt miss my monthly payment.
Family reccommended
Date of experience: November 20, 2023
Thank you for your review. Glad to see our customer service was able to help you out so quickly. Please contact us if you have any other questions.
I was driving by my dealership (1/25/24) when the check engine light and a knocking noise started so I pulled in to have it checked out (less than 500ft). It was a major engine problem. My service guy submitted the quote that day. Car shield didn't upload it to their system so an inspection could be scheduled until Wednesday of the following week (1/31/24), and only did so after the service advisor called several times over the preceding two days.
The "adjuster" Mark, did not attempt to schedule an inspection until a service escalation specialist contacted him on Friday (2/2/24). He then did not bother to tell anyone that, due to my location, an inspector couldn't be scheduled, so pictures had to be uploaded, until a service escalation specialist contacted him (2/7/24). All the while, I was forced to extend my rental car use beyond the "covered" seven days because of adjuster Mark's incompetence and negligence. The garbage customer service at car shield would not extend the rental car reimbursement beyond the original 7 days, even though the delay was entirely their fault.
On top of that, I was told that they would only partially cover the repairs because my turning into the dealership when the noise started and the engine light turned on (500 ft of distance) was negligent on my part for continuing to drive.
The first level customer service staff is rude, dismissive, talks over you and barely speaks English. The second level "escalation" team is helpful, but there is no way to reach them directly, and even if they tell you to ask for them, the first level people fight you on it and say that they can't connect you to the person you were talking to before.
All around just an awful company to work with! If you can find a legitimate service contract provider, go that route. These people are terrible!
Date of experience: February 13, 2024
The person I talked to was very cordial. He answered all of my questions to my satisfaction.
It seemed to be the right choice.
Date of experience: March 7, 2024
I had to wait two weeks for an appointment with the dealership. Not Car Shields fault. Was approved and repaired in one day. Would have been over $600 dollars but only $100.
My car is a 2012 Cadillac CTS4 with only 66,000. I have not had any major problems. I plan on keeping it. Just hedging my bet.
Date of experience: August 17, 2023
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
Since forming in 2005, CarShield has had the privilege of protecting over two million vehicles. With every vehicle, our goal is to provide exceptional experience by providing every owner of a vehicle with a dependable, reliable, and affordable solution to unexpected and costly repairs. CarShield is committed to being a financial shield in a time of need.
We're happy to hear this. Let us know if you need anything else.