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CarShield has a rating of 4.3 stars from 3,659 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarShield most frequently mention customer service, repair shop, and great experience. CarShield ranks 1st among Auto Repair sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 hours
I have 2 vehicles covered under car shield including my 19 year old Land Cruiser. It comes with specific & straight forward guidance if we ever break down. Very happy to know I'm covered in the future!
After many years (7) of being with your company and very little repair claims; now that a major repair is needed you'll have dropped the ball with a lot of red tape and inquisitions. I've paid my premiums like clockwork every month. I'm not at all happy with your service or professionalism towards fixing my car, you'll looking for the cheap route to solve my issues. Cheapness seems to be your best interest and not satisfying a seven (7) year customer!
I have been extremely happy with the service I have received.
I had to verify my financial status.
I was drawn by the commercials and I compared Car Shield to other companies.
Date of experience: March 6, 2024
I was not aware of the high cost out of pocket for having my car service at the car dealer.
Agency, told the time to explain how they/ rate for paying to the car dealer and why out of pocket cost was so high. We now know that it is best to take our vehicles to an auto repair shop. Your company should be clear to their customer about how warranty company works with dealership and auto repair shops. The member will then have the opt and know the different.
Base on your advertisement and I was in need for a warranty do to my warranty was expiring.
Date of experience: March 4, 2024
I had a good experience, the person who handled my case was very good and did everything in a professional manner. Thanks, car Shield.
Date of experience: January 1, 2024
Iit took way to long I'm car savvy Also a rebuilt is very if with all the electronics A new transmission is better I noticed a difference right away Also the first shift is very rough from the first shift I'm thinking of dropping CS and buying a new trans myself
Not a good experience for sure To much run around
Date of experience: September 6, 2023
They were helpful in letting me know how to get my payments to them and answered my questions
Date of experience: March 4, 2024
Agent was very helpful and efficient………………………………bye
Price and coverage
Date of experience: March 5, 2024
The experience is great and they do everything in a timely manner
Date of experience: March 6, 2024
Good customer service,knowledgeable, I haven't had to use it as yet thankfully.
Vivica Fox And Ice Tea broke it down, plus when. I spoke to the young man about car shield he gave all the information i needed to know to help me make my decision.
Date of experience: March 6, 2024
People were very helpful, walked us thru it and very knowledgeable
Advertisement thru TV
Date of experience: March 5, 2024
Here I am faithfully paying to have my car covered because my dealer warranty was over. I faithfully kept up my vehicle maintenance. Then it happened my car went down in my mind great I got Car Shield... NOT! They refused to pay for my repair after I explained to them even the Hyundai mechanic told me on the low it was a defective engine part that never turned on the check engine light even when the car became undriveable still no check engine light. So car shield wants to classify it as driver error when in fact it was a manufacturer defect and not pay for my repair. They said i would have to go thru a process in order to debate it. Meanwhile I'd be without my car and even while it was in the shop they would not give me a car rental. Basically all the money i paid to Car Shield was apparently just to have a car tow service cause that's all they did and looking at these reviews here these are the ones they don't post on their site the real ones. They are a Rip off I wouldn't recommend them to my dog cause they'd still be useless. I will moving forward come to these reviews as opposed to Google reviews. UPDATE I received a letter from Hyundai recalling my former car for the exact issue that Carshield refused to repair thus supporting what I told carshield the hyundai mechanic told me on the low there was a defect in the engine and that Carshield was wrong to write me off as "operator error" and refuse to pay for the repair.
Tip for consumers:
Stay away from Car Shield, rip off
Products used:
Hyundai Sonata Hybrid 2013
Date of experience: August 15, 2021
Attentive to situation in hand!
Polite…
If I ever have to call back I would want to be treated with the same courtesy and respect that I received from the woman whom I spoke with!
To actually know that they will do as they say…
Date of experience: August 14, 2023
When you call them every thing has to be approved. Before you can even use anything which is bull shot
People are nice. But still not Satisfied.
Thought it was good. But it's not what you think once they send you the contact.
Date of experience: December 14, 2023
I like them so far i they help when i things do on my car.
I have them for years'
Date of experience: March 5, 2024
American Autoshield called and reported the claim would be completed do to a branded title. I informed the representative I was not aware of a branded title. The representative assured me the repairs would be completed and advised that I contact Carshield and explain the situation and inquire about the cost of a surcharge due to the branded title. I contacted Carshield and provided the details.
The representative recorded my concern and stated I would receive further details the following day by email or phone. I did not receive any details the following day. I contacted Carshield again the following Tuesday, November 28,2023. The representative provided details to the surcharge amount and stated the claim had been approved.
The repair shop contacted me Monday December 4,2023 and stated Carshield had denied the claim. I contacted Carshield and spoke to Victor in the claims department who stated the claim had been denied and Carshield would not honor any claim going forward for the repairs in the claim.
Agents were courteous. Information was incosistent. Victor refused to provide requested information and continually pointed out the dispute resolution process.
Date of experience: December 6, 2023
Sorry to hear there may have been confusion about your coverage. Give us a call sometime and we can go over your policy and answer any questions you have.
Your representative made very easy in order for me to transfer my pokucy from my old vehicle to my new one
To transfer policy
Date of experience: February 3, 2024
Get CarShield if you have a car with no warranty it is definitely worth it they do take care of it for you and they have plenty of facilities to take their protection plan. Don't wait.
Customer service representative help me with what I needed
Date of experience: August 17, 2023
We’re happy to help. Let us know if you need anything else.
My car was at the gas station and wouldn't start I called Car shield. They sent roadside assistance and towed my car home. Cashied told me and suggested some places that take csrshield.
I'm looking for another service to fix my vehicle it's home now. I don't like to have to pay for roadside assistance again. It's Christmas time.
Because I pay for their services.
Date of experience: December 11, 2023
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
Very professional and. Was very fast arriving on.the scene
Was very well advertised on TV
Date of experience: March 4, 2024
My experience was okay. I called to request a copy of my insurance and I still haven't received it when will I be getting it it's been over 3 weeks.
Still waiting on a paper copy of my insurance it's been over 3 weeks please send a copy.
Date of experience: January 14, 2024
I called to see if my key fob is covered. It's not. The person I spoke with was prompt and efficient getting me the information I needed.
Date of experience: January 9, 2024
We apologize if you feel this way. We do go over what is covered with you on the initial phone call and also send you the policy.
Love, love, love how they kept me informed on everything, and how quick they paid the claim!
A friend told me how good they were!
Date of experience: March 5, 2024
My experience was efficient and fast.
The representative was friendly and professional.
I have my car extended auto warranty with Car Shield.
Date of experience: March 5, 2024
I had to pay extra outa of my pocket,that car sheild wouldn't cover for my repairs. And they didn't inform me about it,before repairs were even started,so that I could get my car back.
Rather not.
Adds on TV.
Date of experience: October 21, 2023
We apologize if you feel this way. We do go over what is covered with you on the initial phone call and also send you the policy.
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
Since forming in 2005, CarShield has had the privilege of protecting over two million vehicles. With every vehicle, our goal is to provide exceptional experience by providing every owner of a vehicle with a dependable, reliable, and affordable solution to unexpected and costly repairs. CarShield is committed to being a financial shield in a time of need.
Sorry to hear there may have been confusion about your coverage. Give us a call sometime and we can go over your policy and answer any questions you have.