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CarShield has a rating of 4.3 stars from 3,654 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarShield most frequently mention customer service, repair shop, and great experience. CarShield ranks 1st among Auto Repair sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 hours
I have 2 vehicles covered under car shield including my 19 year old Land Cruiser. It comes with specific & straight forward guidance if we ever break down. Very happy to know I'm covered in the future!
After many years (7) of being with your company and very little repair claims; now that a major repair is needed you'll have dropped the ball with a lot of red tape and inquisitions. I've paid my premiums like clockwork every month. I'm not at all happy with your service or professionalism towards fixing my car, you'll looking for the cheap route to solve my issues. Cheapness seems to be your best interest and not satisfying a seven (7) year customer!
They have always been very helpful and explain everything so I understand.
I choose car shield because they where so fast to respond to the shop where I took my pickup when my transmission went out.
Date of experience: March 4, 2024
Friendly, timely service. Easy to navigate in the app.
To reimburse in the event I need it
Date of experience: March 4, 2024
They were very helpful when call to report the service needed.
Ad on Facebook
Date of experience: March 4, 2024
Not clear. Noone gives same information. It is terrible service 🥴
They trained other the staff so it's a domino effect of "Bridges to Nothingness"
Many businesses do not like taking service because of the same
Thought it was a plus
Date of experience: March 5, 2024
Outstanding experience. Good and knowledgeable agent
TV commercial
Date of experience: March 4, 2024
They took care as promised very satisfied,and have already recommended to friends
Excellent
Advertising
Date of experience: March 4, 2024
Agent helped change my due date without any problems
Date of experience: March 4, 2024
Haven't had any problems yet hope it stays that way
Because didn't have any warranty anymore hope this will be good.
Date of experience: March 4, 2024
Only received partial Claim insurance coverage under my policy
see above
I am not sure now
Date of experience: March 4, 2024
I just had a few questions and they were answered to my satisfaction
Date of experience: March 5, 2024
I have yet to have to submit a claim on my1998 Dodge RAM Pickup. Given its age, I was pleasantly surprised when they agreed to cover it.under the Gold Plan.
I bought this used 1998 Dodge RAM truck with a shade over 110,000 miles on the odometer when I purchased with a strong 5.2 Litre 318 Cubic Inch V8 engine with Automatic Transmission. I knew if it qualified for coverage I wanted to get a policy if it was not cost prohibitive. At its age and the way it is run with hauling and towing, I wanted to ensure if something broke it was covered.
Date of experience: August 15, 2023
Took my car in for repairs…nothing was covered by Car Shield. After 1 year of paying $109.99. Will probably cancel
Heard from friends it was a good coverage. Guess not
Date of experience: December 9, 2023
After three years with my car shield policy on my Ford fusion, I added my Subaru Crosstrek and three months after having my cross trek the hybrid motor needed to be rebuilt and because of a bulletin from 2017 the claim was denied and I'm sure with this scam company Anytime you submit a claim for anything they're gonna come up with a reason as to why it's not covered under the policy even though you have the highest policy covering everything possible I canceled my two policies. I would never recommend Carshield and their TV advertisements are an absolute abuse of customer relations. When we first submitted the claim it took 10 days of back-and-forth before we could open up a claim they wouldn't submit the parts list from me the customer they had to speak with the dealership and the Subaru dealership in Tucson Arizona. Service department were very laid-back and lazy and did nothing in an attempt to get the job Which would have netted them an $8000 service you think they would've worked the little harder. The service manager was less responsive than the front desk people I would never recommend service at Tucson Subaru either. It's really a shame to say that customer service has really been lost, in this new generation
Products used:
Didn’t do repair because Carshield denied the claim due to a seven-year-old bulletin which has nothing to do with Worn parts on the hybrid motor after three years of policy on one car and three months on the newest used car, I canceled my plan, figuring that every time I go to a service center they’re going to come up with some stupid finding in their favor not to cover your claim as a customer, I feel totally violated and ripped off from a nationwide company spending millions of dollars on advertising and promoting false information about their coverage
Date of experience: November 21, 2023
We apologize if you feel this way. We do go over what is covered with you on the initial phone call and also send you the policy.
Even though we are sorry to see you go as a customer, we hope you keep us in mind for the future. If there is anything more we can do for you, please give us a call.
It took way to long for the repair to get approved.
Tv ad made it seem like it was the next best thing to sliced bread...
Date of experience: March 4, 2024
Truck has been apart for 11 days no word on put back together. It is my only transportation you only rented me a car for 5 days.
I heard it was good
Date of experience: January 9, 2024
We do apologize you feel this way. We at CarShield have little to no control over the claims, shop process, or the administrators' decision. We are, however, always willing to explain the coverage details or help you with any of your Customer Service needs.
Car show was great for me. That was quick the with the mechanic that fixed my car. And I told about 4 people since then about. Carshield is good in my book
Love you guys
To have some extra added insurance on my vehicle. Just in case anything happened and it worked. I love you guys.
Date of experience: August 11, 2023
Very good about my issues and fixed them very fast
Date of experience: March 4, 2024
The person that I talked to was very polite and nice to talk to.
Because of there reputation and their honesty in what they do.GOD BLESS
Date of experience: March 4, 2024
My experience was pleasant and satisfying. I feel I got the assistance I needed.
Needed a feeling of control over condition of my vehicle. It is important to know that if I ever have car issues I should not have to break the bank to get back on the road.
Date of experience: March 4, 2024
I was satisfied with the problem of my check engine light. The problem was solved. Thank you.
I contacted Car Shield about my car for service place to take my car for service and they provided me three places that I could choose from. I selected one and took my car there and service performed. The check engine light problems was solved at Mr. Tire..
Because of the Car Shield commercials.
Date of experience: March 3, 2024
What experience? I signed up, pay my monthly and that is that.
Date of experience: March 3, 2024
I didn't get not even my refund for my rental and not even a phone call
I thought it was a good and reputable company
Date of experience: March 4, 2024
Fast results, very positive experience. Agent was very knowledgeable.
Friend referred it to me
Date of experience: March 4, 2024
Everything went great, replaced my tongue converter and saved me over $2000,00
Didn't have to do anything car shield handled Everything, Very pleased with car shield.
Word of mouth from other customers
Date of experience: August 14, 2023
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
Since forming in 2005, CarShield has had the privilege of protecting over two million vehicles. With every vehicle, our goal is to provide exceptional experience by providing every owner of a vehicle with a dependable, reliable, and affordable solution to unexpected and costly repairs. CarShield is committed to being a financial shield in a time of need.
That is unfortunate and we’re sorry we couldn't help. We can only cover the parts listed on your policy. Hopefully, we can help with your next repair.