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CarShield has a rating of 4.2 stars from 3,609 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarShield most frequently mention customer service, repair shop, and great experience. CarShield ranks 1st among Auto Repair sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 hours
I have 2 vehicles covered under car shield including my 19 year old Land Cruiser. It comes with specific & straight forward guidance if we ever break down. Very happy to know I'm covered in the future!
After many years (7) of being with your company and very little repair claims; now that a major repair is needed you'll have dropped the ball with a lot of red tape and inquisitions. I've paid my premiums like clockwork every month. I'm not at all happy with your service or professionalism towards fixing my car, you'll looking for the cheap route to solve my issues. Cheapness seems to be your best interest and not satisfying a seven (7) year customer!
So my experience with Car Shield is very positive. I'm in the process of transitioning over to CS. I have been met with very friendly and professional staff.
Wanted to upgrade to CS. They gave me a deal I couldn't resist!
Date of experience: November 27, 2024
Was in Bolivar Mo on August 8,2024 when my battery died. I called to get a jump start & the representative told me he couldn't find anyone to jump start my car. He kept asking me about a tow & kept telling me the max Car Shield would pay for any roadside service was $125.00 I didn't need a tow & all I wanted was a jump start. My first experience with car shield was far from satisfactory.
Date of experience: August 12, 2024
Who would of thought a truck with 27,000 miles would need valve lifters but my chevy did-Car Shield took care of everything with my dealership-if your vehicle is out of warranty consider Car Shield-so glad I did
After getting a lowball trade-in value on my truck I decided to keep it-saw a commercial on tv and called-price was lower than I expected so I signed up-so glad I did
Date of experience: December 5, 2024
Jim, thank you so much for your review! It's reviews like yours, that let us know how much we help people and how beneficial having coverage really is! We appreciate your feedback and if you need anything please don't hesitate to give us a call.
Left my car at Ford there was a problem with the wiring for the side view mirrors. Ford contacted CarShield took care of the bill we only had $100 deductible. It doesn't get any better than CarShield
Car is 7 years old
Date of experience: December 5, 2024
Kevin, thank you so much for your review! It's reviews like yours, that let us know how much we help people and how beneficial having coverage really is! We appreciate your feedback and if you need anything please don't hesitate to give us a call.
Been with car shield since Aug 2020 never had an issue except for a part not being covered. I used it this time (altho I totally forgot I had it until the commercial came on) from then it was so easy and quick. My $700 job for repairs and rental, I only pd $100 deductible for repairs and nothing on my rental all I can say is WON'T GOD DO IT when u don't know how u can
Family history
Date of experience: November 19, 2024
Thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
I had the most amazing experience with my CarShield representative, Tabitha! She was so knowledgeable, courteous and thoughtful! I appreciate such wonderful service, CarShield! Thank you!
We already have 1 vehicle with CarShield and needed to add another!
Date of experience: November 15, 2024
Belinda, thank you for your review! We are thrilled to hear that you are satisfied with our Customer Service. Please feel free to contact us if you need anything else.
Overall good, however was disappointed with that fact that you tell a customer you can take your car where ever you want for repairs but the dealership don't except what you pay.
Comment above
I thought it covered everything, but found out after that it did not. But I'm still happy with the service.
Date of experience: November 29, 2024
Philip, we apologize for any confusion this has caused. Our customers can take their vehicles to any ASE certified repair facility or dealership, it is at their discretion whether or not they choose to work with us. For comprehensive support in finding repair facilities near you, please do not hesitate to contact us at 1-800-587-4162. Our highly skilled and dedicated team is available to provide you with detailed information and guidance tailored to your specific needs. We are committed to ensuring that you receive the best assistance possible.
I received/got more than I expected. From now on I will'nt beleive what outside people say. I will experience the service providers for myself, and others should as well. Thank you...
TV advertisement, I just wanted to check out the services...
Date of experience: November 17, 2024
Jacqueline, thank you for leaving a review! Your support means a lot to us. Please feel free to reach out and let us know how we can assist you in the future.
I am 74 years old and I checked around with different mechanics about car shield before I ever signed on with them and everyone of them said that they never had any problems paying the bill
Date of experience: September 5, 2024
We appreciate your support and review. If you have any questions about your policy don't hesitate to give us a call!
My experience with car shield was very pleasant and simple to do and I feel a lot better knowing I have a good company to stand behind me in case something happens to my car. I'm on a fixed income and I couldn't afford if I had to pay a big repair bill it's nice that I have a good company behind me.
The reason I took car shield was I’ve talked to a few people that have got it and they all seem to like it. I checked with two or three mechanics, and they all said they had no problem dealing with them. That’s what sold me.
Date of experience: January 13, 2024
I was told I should expect requests for paperwork yet no one called me for over 5 days to let me know Ineeded more. My car has been at the shop for 2 weeks without approval to work on it.
Date of experience: September 25, 2024
Theresa, that is unfortunate hear there may be some confusion about your claim. After further review, it appears the claims department is currently reviewing the documentation you have provided. If you need further assistance, please don't hesitate to contact our Customer Service Department.
A great experience excellent customer service ever time I called to get update. Glad I made CarShield my choice don't really have any complaints really.
They have more repair service under my vehicle contract that they would fix
Date of experience: November 18, 2024
Keith, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
I took out my Powertrain Gold policy some 3 years ago when I bought a pre-owned Jeep Cherokee on finance. I still owe $2500 on it and when it recently overheated and needed repairs, I used my cover for the first time in that 3 years, after paying well over $3000 to the company. The repairs - new water pump, thermostat and serpentine belt - came to $586. Although CarShield did pay a portion of it, I was still left responsible for $285. I know that I had a $100 deductible, but am extremely disappointed to have had to pay anything more than that. Why? Why did I have to pay anything at all? As soon as I've posted this review, I'm cancelling my policy which has cost me thousands and not delivered, and the $110 a month is going to go into a piggy bank for any future work that needs done on the Jeep. I'd advise anyone else to do the same. They do not deliver what their ads say they will.
Date of experience: July 23, 2024
After finding out that my repair did not qualify for Car Shield repairs, I was impressed with the fact the secretary was willing to work with me (split the repair job into 3 parts) when I told her that I could not afford the entire price all at once.
I have an older car and
Date of experience: November 25, 2024
Donna, we appreciate your support and review. If you have any questions about your policy don't hesitate to give us a call!
I really had the best experience with Car Shield, some of my friends tried to make me believe that car shield does not commit to their customers. I have no complaints.
AWEESOME
Date of experience: November 26, 2024
Tamela, thank you for leaving a review! Your support means a lot to us. Please feel free to reach out and let us know how we can assist you in the future.
Agent was extremely helpful he worked with after listening to what I was saying. He is actually the reason I continued my coverage. Kudos to him for a job well done!
The commercials were convincing a and agent was most knowledgeable.
Date of experience: September 13, 2024
Joseph, we are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to give us a call.
When you are on a fixed income and have your debits to be drawn on the date it should, debiting it earlier can cause problems with your accounts with other bills.
I told them by drafting my payment to them cause my account to be in default and I was told that if they payment did not go through they would contact me. I have been with this company for a long time and being a loyal customer should mean a lot.
I chose it because of the great options that they offer. I have never had a problem with any repairs.
Date of experience: October 1, 2024
Margie, after further review of your account it appears the payment ran on the regularly scheduled date of the 19th of the month. Our records indicate you called to move your due date on the 23rd. We do require notice in advance in order to stop payments from running. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.
I took my truck to the Ford dealer. They called car sheld explain the work and parts that were needed. You guys handled the bill. No problems. You covered everything.
Seen the ads for it. Been a customer for over 5 years.
Date of experience: November 1, 2024
Donald, we are truly grateful for your wonderful review and delighted that we could assist you. If you have any more questions or require further assistance, please don’t hesitate to get in touch!
The young man gave a presentation after which I told him I was not interested. He gave his pitch again and I had to be a little assertive when started again. I complemented him on sales pitch, then I pointed out I had politely told him I was interested twice and was now on the verge of not being polite. I TOTALLY BLAME HIS SUPERVISOR Or farther UP THE LADDER. I am now considering other options for my vehicle coverage.
I am now considering elsewhere for my vehicle coverage. One thing I had liked was the fact you hadn’t approached me trying to sell other items. Thank you for your time if someone does actually read this.
Date of experience: November 14, 2024
Daniel, it is unfortunate to hear this. Please give us a call so that we can get more information to be able to look into this. We pride ourselves on excellent customer service and would like to make sure this is addressed. Thank you for your time.
Very helpful as soon as you step in. They explain everything so that you can understand what's going on and what needs to be done and how much it will cost to do it.
Date of experience: October 13, 2024
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
I got an email stating I could get 25% off. He gave me a price and when I told him I needed it to start on my next payday, he increased the price 30$.
Asked them to cancel my request for the warranty. They told me they could pause my request until I was ready.
I’ve had it before on another vehicle and with my warranty expiring, wanted car shield.
Date of experience: November 5, 2024
Carolyn, we apologize for any confusion regarding the pricing options that were previously discussed. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.
I called to check something. Endurance and now Chevrolet are trying to get my to buy their warranties. I feel better with you all. Everyone is always friendly and informative.
The coverage and price.
Date of experience: November 21, 2024
Sharon, thank you for your 5-star review! We appreciate you being a loyal customer and helping to share the word about us. Please don’t hesitate to call us if you need anything.
I needed to talk to someone about a billing issue, the service representative was pleasant, knew what she was talking about, and able to take care of my questions quickly.
Decent company, reasonable price
Date of experience: November 22, 2024
David, we're delighted to hear that you enjoyed your recent experience with our Customer Service Department! Please feel free to contact us if you need anything else.
It was a seamless process everybody was very professional my issues were handled in a prompt and effective manner. I will definitely recommend this service to my family and friends
The customer service department was very knowledgeable I was able to answer all of my questions.
I would always hear they're advertisements on the radio
Date of experience: October 29, 2024
Angel, thank you for your 5-star review! We appreciate you being a loyal customer and helping to share the word about us. Please don’t hesitate to call us if you need anything.
I'm a new customer. The process was easy,the customer service person was very helpful and knowledgeable. Answered all my questions. I didn't feel pressed to join. I'm glad I decided on on Car Shield.
I chose Car shield because, I thought they were the best way to go.
Date of experience: September 6, 2024
Thanks for the review and welcome to CarShield! Thank you for choosing us! We want to make sure you're completely satisfied with your policy, so please contact us with any questions or concerns you may have regarding your coverage.
Prices of everything is high Trump hasn't been. Sworn in yet. I have to pay nearly one thousand dollars for out of pocket. I live only on SS can't afford out of pocket.
Not happy……do not recommend CarShield to anyone
Because I got the impression CarShield would pay if I needed repairs. Y’all are a true rip off.
Date of experience: November 21, 2024
Annie, we appreciate you taking the time to share your experience about your recent claim. We apologize that you were not satisfied with our services. We would like to look into your claim for further review. You can reply here with your policy number or contact our Customer Service Department at 1-800-587-4162.
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
Since forming in 2005, CarShield has had the privilege of protecting over two million vehicles. With every vehicle, our goal is to provide exceptional experience by providing every owner of a vehicle with a dependable, reliable, and affordable solution to unexpected and costly repairs. CarShield is committed to being a financial shield in a time of need.
Mike, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.