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CarShield has a rating of 4.3 stars from 3,646 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarShield most frequently mention customer service, repair shop, and great experience. CarShield ranks 1st among Auto Repair sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 hours
I have 2 vehicles covered under car shield including my 19 year old Land Cruiser. It comes with specific & straight forward guidance if we ever break down. Very happy to know I'm covered in the future!
After many years (7) of being with your company and very little repair claims; now that a major repair is needed you'll have dropped the ball with a lot of red tape and inquisitions. I've paid my premiums like clockwork every month. I'm not at all happy with your service or professionalism towards fixing my car, you'll looking for the cheap route to solve my issues. Cheapness seems to be your best interest and not satisfying a seven (7) year customer!
Almost 2 months ago I had transmission problems.you hual it to mr.transmission in Montgomery, al.you paid 3000 dollars I paid my part. I call carsheild I was told nothing you can do but take it back.I did so they came back with another diagnose said it was computer after the in stall the computer they call me and said carsheild send a bad transmission. So on 11/13/2023 they call said another transmission was install and I own them for a computer I didn't need. Went pick up car it did drive 4 or 5 miles and transmission stop shifting. Took my car right back to MR.Transmission and it diagnose came reading the same problem it was said almost 2 months ago. So far I don't have my car... talk to carsheild claims department explain my problem and I get it nothing carsheild can help me but let mr transmission get right. It been almost 2months and they still not fix it and carsheild pay them... right now am not sure how to handle this.I done reach out to carsheild twice and also carsheild told a second person from carsheild went to look at it for the secondary transmission that was in stall. Then as carsheild and me talk on the phone it came mr.transmission provides the transmission. So that told me their was no secondary inspection was done.am I sure mr transmission already knew my car would not drive.I was call to pay for a computer. So I think mr.transmission try to pull carsheild and my leg and begin dishonest...next is for legal investigation to be precise...I don't see any thing I can do. But get legal advice. Mr.michael loza
Well not person fault.. but was told scene carsheild pay for my transmission to fix repair or replace it nothing they can do.. which it's not fix ..car is still at mr transmission shop...
I choose carsheild cause my car was getting order. I heard from many people I know said how great carsheild was. My job is an hourly way from home.an hour away back home. I think carsheild is great. And want to keep it..
Date of experience: November 15, 2023
I called to change the credit card used for my premiums. It was quick and easy and done correctly.
I called to change the credit card used for my premiums. It was quick and easy and done correctly.
Price and coverage
Date of experience: February 9, 2024
Everything accomplished in an excellent, proficient and professional manner. Thank youso much. Take care and God bless.
Date of experience: January 1, 2024
The service I received was outstanding and the customer service representative was more than helpful
Because I choose only the best
Date of experience: January 15, 2024
The representative was very helpful. Answered all my questions and explained parts I was not sure of.
Very professional
I didn't want the grief of expensive car repairs.
Date of experience: December 13, 2023
We appreciate your support. If you have any questions don't hesitate to give us a call!
I have the Platinum Coverage Plan. When my transmission failed the vehicle was taken to the dealership for repairs. CarShield would only cover a little over half of the repair bill. I was still out over $3,800.00. This is the only vehicle I own and when I rented a vehicle on the day the transmission failed CarShield would not help with the rental because the repairs had not been approved. I guess I was supposed to walk 50 miles to my house and then be foot bound for over two weeks. It was 8 days before the repairs were approved (at half price mind you) and then they would only cover partial rental for 14 days starting from the time of the breakdown. They wouldn't pick up rental cost after repairs were approved because I had already rented the vehicle. I had to wait on a partial reimbursement for over two weeks and I had to rent the vehicle a total of twenty four days. I am not trying to sway or change anyones opinion on purchasing Car Shield as a 3rd party insurance company but in my opinion it is a JOKE and SCAM.
A Car Shield representative was supposed to contact me when the repairs had been approved and I did not receive any communication from them. The repair facility called me and told me how much out of pocket I owed. I was floored.
I was told how well they were covering the repairs.
Received all kinds of solicitations through the mail and seeing the commercials on TV.
Date of experience: December 8, 2023
I spoke with your representative Shenia. She was very kind, patient, understanding and helpful. I would give her an A+ rating.
I liked what you offer. I f I have any problems with my car I hope Car Shield will keep their word. I have heard some negative comments about the company after I joined your plan. So far, I am staying with you.
Date of experience: December 14, 2023
We appreciate your support. If you have any questions don't hesitate to give us a call!
Is very good company there have very nice cusmer services
Communication venderful only the shop give me hard times to fix my car
Good
Because there wonderful company
Date of experience: January 1, 2024
The operator was very good at her job, getting all my information and payment method in a very short amount of time.
I already had a contract with Car Shield, I was just trying to renew it so my vehicle could stay covered.
Date of experience: November 10, 2023
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.
Signing up with Car Shield was a good experience and will be able to help me if I need assistance with my car repair.
It was very helpful.
The advertising on TV convinced me to choose this company.
Date of experience: January 10, 2024
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
I have 2 vehicles with Car Shield and last year the cost was 69.99 for each. This year the cos on one went up to 119.00. Why such a large increase?
For the coverage and response time on my last claim
Date of experience: November 8, 2023
Sorry to hear there may have been confusion about your coverage. Give us a call sometime and we can go over your policy and answer any questions you have.
Great I am satisified so far I have not had to use it as yet I will let you know then The person I spoke with did an excellent job of explaining all aspects of the policy
I received a flyer
Date of experience: January 4, 2024
Ford doubted the fact that my carshield warranty would cover my issue. Well they did and it was paid within 2 hours.
I seen the commercial and read some reviews so I chose this one.
Date of experience: December 11, 2023
Thank you for the kind words. We are pleased to hear you found our service helpful! If you have any other questions, don't hesitate to contact us.
I suppose I didn't read the fine print and was not expecting to pay more than the 100 dollar deductible.
I thought I might need some protection from a major repair of some kind.
Date of experience: January 5, 2024
We apologize if you feel this way. We do go over what is covered with you on the initial phone call and also send you the policy.
Auto pay takes my mind off mailing in payments. I can go on worry free vacations knowing my daughter is taken care of by Car Shield.
Highly recommended.
Date of experience: November 3, 2023
We appreciate your support and review. If you have any questions about your policy don't hesitate to give us a call!
Please slow down on all these satisfaction surveys. If I don't answer one, I receive multiple reminders. I don't have time and you only need one.
Double peace of mind, good cars and "just in case" coverage.
Date of experience: January 8, 2024
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.
I merely wanted to submit an invoice for a lockout on my car and it took me forever to complete the process!
They claim they can never find my sent email...
I pay $91 a month for protection!
Date of experience: November 2, 2023
Very helpful service rep, because I had no idea that my dealership would not accept my insurance and ended up spending $1000.
The service rep sent me a service location from my route to all of the locations in and near home or work.
I have an older car, so I was hopeful that I would have no problem.
Date of experience: November 1, 2023
These lying scan People Is a big rip off. I made payments Of $89.99 every month on my warranty with car shield, Unfortunately I had problems with my vehicle after making about 6 to 7 payments. I took my vehicle to the Honda dealership. I got them to check it out and come to find out there were problems with my motor. Some of the problems I had was part of what car shield was suppose to cover on their warranty, missed fire cylinders, and Other things that I don't remember. Carshild told the Honda Service department that they had to take my motor out of my vehicle so that they (carshield) could inspect my vehicle to see if The warranty cover the problem that was going on with my vehicle. I had just had a oil change 2 weeks before my vehicle started acting up, so carshield did their bull crap inspection, and they said that the oil was black and had not been changed for a long time; I knew that was a lie, Therefore they were not going to fix the vehicle because of a lack of maintenance says carshield. Now I'm stuck with the $6000 debt that I have to pay Before I can get my vehicle back. I'd like to say to Ice T and any other celebrity that's lying to promote carshield's bull crap wwarranty, Stop lying for these people at car shield, You're only making yourself look bad. I would like to say to carshield you people oh you people will get what you deserve, Because what goes around comes back around be careful how you do people Because it will get done back to you but worse. Take it from a person that fear God. The only reason I added the star, because it would not let me submit until I did add a star.
Date of experience: January 15, 2022
My checking got hacked and I was issued a new debit card. Customer service helped me reset my account.
Already gave this info
Future Protection.
Date of experience: November 13, 2023
Car to meineke with check engine light on. Diagnostics revealed a new sensor needed. Car shield approved
I was beyond happy!
After research, felt car shield to be my best choice.
Date of experience: November 1, 2023
We're happy to hear this. Let us know if you need anything else.
Called talked to agent about number to call he told us to email a copy of the bill and we will back still not heard anything
To help pay repair and it was advertised all over tv and radio
Date of experience: November 18, 2023
We are always happy to explain your coverage details and assist in any customer service needs, however. We, at CarShield, have little to no control over the decision of your claims. That is up to the administrator of the account.
Was very happy with Car Shield they explained everything to me they also took time and not rushed to get me to buy anything.
Date of experience: January 10, 2024
Thanks for the review and welcome to CarShield! Thank you for choosing us! We want to make sure you're completely satisfied with your policy, so please contact us with any questions or concerns you may have regarding your coverage.
A learning experience I didn't realize how much money could be saved by having a maintenance agreement
TV advertisements
Date of experience: December 6, 2023
Thank you for the kind words. We are pleased to hear you found our service helpful! If you have any other questions, don't hesitate to contact us.
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
Since forming in 2005, CarShield has had the privilege of protecting over two million vehicles. With every vehicle, our goal is to provide exceptional experience by providing every owner of a vehicle with a dependable, reliable, and affordable solution to unexpected and costly repairs. CarShield is committed to being a financial shield in a time of need.
Sorry to hear this. We have had over 2 million customers and the negative reviews online are a tiny fraction of our business. That said, we are always working on providing better products and services each day. If you have any feedback about how we could have served you better, please let us know.