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CarShield has a rating of 4.3 stars from 3,645 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarShield most frequently mention customer service, repair shop, and great experience. CarShield ranks 1st among Auto Repair sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 hours
I have 2 vehicles covered under car shield including my 19 year old Land Cruiser. It comes with specific & straight forward guidance if we ever break down. Very happy to know I'm covered in the future!
After many years (7) of being with your company and very little repair claims; now that a major repair is needed you'll have dropped the ball with a lot of red tape and inquisitions. I've paid my premiums like clockwork every month. I'm not at all happy with your service or professionalism towards fixing my car, you'll looking for the cheap route to solve my issues. Cheapness seems to be your best interest and not satisfying a seven (7) year customer!
They good to have if you own a vehicle knowing that one day you will need repairs
For coverage
Date of experience: February 12, 2024
We had to call for assistance and the driver was ther in 20 minutes! Love the prompt service and expertise!
Wonderful! We recommend them to family and friends!
Thanks for your expertise and great service!
The attendants and service were amazing and very thorough
Date of experience: January 2, 2024
Changing due to diff car with warrenty. Plus was not happy with coverage on response to earler coverage.
Didn't cover my broken items.
Was handy and had coverage on another car that was traded.
Date of experience: February 1, 2024
Car Shield worked very quickly with my mechanic. I experienced no delay in getting my work done on time and properly.
I just decided to give it a go mainly because of all the success claims I saw on TV. I have not been disappointed yet, though I have only used Car Shield service once with a problem under $400, and been a customer for 4 years.
Date of experience: October 20, 2023
The cost to move my vehicle approximately 3 miles to a service location was $175, $25 of which I had to pay out of my pocket. What the H*?>#!
Tow car 3 miles to a tire retailer.
Monthly cost reasonable.
Date of experience: January 6, 2024
We are always happy to explain your coverage details and assist in any customer service needs, however. We, at CarShield, have little to no control over the decision of your claims. That is up to the administrator of the account.
I had some codes come up on the dash and i called you guys and they ask me to take the car to the shop.
customer service inform me to what i needed to do.
It on tv so i said let me try it.
Date of experience: January 8, 2024
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.
I have called twice to cancel and they talk me into staying. When I am not sure I trust there rules and red tape
Same can’t cancel. I don’t think I can keep up on all the maintenance.
I just saw it and wanted to get an idea.
Date of experience: January 1, 2024
Calming, anxiety was non-existent. Car shield rep was patient, very knowledgeable and offered suggestions.
It makes perfect sense
Date of experience: January 1, 2024
I have twice asked for a copy of the policy as mine is lost...recycle bin? Anyway, no policy to read as of yet.
Again, twice asked for a copy of the policy...I want to read the policy...have not received it.
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Date of experience: January 4, 2024
It turns out i need a headgasket replaced. My car was overheating, all the mechanic was going to do is replace the thermostate. And this minor thing to do and even this was refused.
the service person said no to fixing my car. even though we thought the problem was a minor one
I thought carshield would fix my car. I cant afford to myself.i chose carshield because i believed thier adds. It turns out to good to be true add ARE to good to be true. I got took and i swallowed the hook.
Date of experience: August 18, 2023
Don't remember using it yet, thank you. What is covered by Car Shield I'm going to need a break job in the near future, would that be covered?
Date of experience: October 6, 2023
We do go over what is covered with you on the initial phone call and also send you the policy. If you have any questions, Please feel free to give us a call.
Credit card used to pay monthly compromised. Needed to delay due date until new card was issued and received. Was not canceled and new card isued. Carshield worked with me to help situation.
Date of experience: November 21, 2023
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
The people I spoke with were very professional. They did not use pressure and explained the product well.
Date of experience: November 12, 2023
The process for filing a claim is very easy. They take care of everything within the hour. There were no hassels.
Commercials and advertisements. Car is aging.
Date of experience: December 2, 2023
I had the Gold since Sept 2022, AC went out the start of this summer. Took my Denali to GMC. They called me the next day and told me that Car Shield was going to look for a used AC, the dealer said "we don't install used parts So Car Shield hung up on them". Dealership told me So I called Car Shield and they told me the same thing. I told them that I'm not putting a used compressor on my $80K truck and they hung up on me!
TOTAL RIPOFF! I canceled 3 months ago and they still text telling me I'm 3 months behind! Pure STUPIDITY!
Date of experience: May 29, 2023
It was great. The representative was very helpful and very patient. I would recommend car shield to everyone.
Date of experience: January 4, 2024
People I've talked to are nice. Hope I don't have to use your services too soon.
Tried Endurance, but wasn't happy.
Date of experience: February 14, 2024
Our daughter has a plan so we decided to give it a try. I hope we never need to is it but it's nice to know we are covered if we do.
Date of experience: January 5, 2024
We appreciate your support. If you have any questions don't hesitate to give us a call!
I recently brought my car to my mechanic, for both routine maintenance and for a diagnosis of the symptom of excessive noise which sounded to me like it was coming from the front tires. The problems were identified: I needed new wheel bearings on the right front, and new drive axles on both left and right in the front. I called Car Shield claims department to find out if the necessary work would be covered and was told the wheel bearings were not included but the drive axles were. I made an appointment to have the work done the next day. When the mechanic called Car Shield claims for authorization about the axles, he was told that there was an exclusion--the axles were not covered if the boots were not intact. I also spoke to the Car Shield representative and questioned the decision to deny the claim. They offered to email me a copy of the contract, which specifies the exclusion. It seems to me that the Car Shield advertisements imply that things go bad on a car over time, that repairing those things can be expensive, and that if you pay for Car Shield coverage, you can save a lot of money on car repairs. I am not debating WHETHER the exclusion of the axle repairs due to the CV boots not being intact is in the contract; I'm sure it is. I have a real problem with the fact that this is excluded. And I wonder how many other things that are "covered" in the contract are actually not covered because of carefully chosen exclusions. I have since spoken to several mechanics who have had experiences with customers "covered" by car warranty companies in general. It's a small survey sample, to be sure, but every one of them had negative things to say about the value of such plans, given the loopholes that allow companies to deny paying for "covered" parts of the automobile.
I was invited to read my contract, and I was offered an email with a copy of the contract attached, so I could read about the exclusion associated with my otherwise-covered car repair.
I have had appliance insurance for many years, and have found the coverage to be well worth my money. I chose Car Shield because it made sense to me to cover my car for major problems just as I have coverage for major problems with my appliances. I didn't inspect the exclusions associated with major car repairs. I chose Car Shield, specifically, because I believed Ice T in the Car Shield TV commercials. My bad.
Date of experience: December 12, 2023
That is unfortunate and we’re sorry we couldn't help. We can only cover the parts listed on your policy. Hopefully, we can help with your next repair.
I've been waiting 2 weeks for a decision to be made on this repair. I feel I've been given the run around
Rude
Seen it on tv
Date of experience: December 15, 2023
We do apologize you feel this way. We at CarShield have little to no control over the claims, shop process, or the administrators' decision. We are, however, always willing to explain the coverage details or help you with any of your Customer Service needs.
It was okay. I do not have much to say other than my question about coverage was answered.
I thought that it was a good option for when warranties have expired.
Date of experience: February 5, 2024
Everything was done and could have been faster since it took over 3 hours for the dealer to get the authorization.
I needed a warranty that covers costly items since my factory and extended warranty had expired
Date of experience: August 21, 2023
We appreciate your time and we are glad you took the opportunity to protect your vehicle. If you have any questions give us a call!
I just car shield, so when my car needs to get fixed, I'll let you know how it go's
Seen on T V
Date of experience: February 1, 2024
Parts that are WORN OUT must FAIL
/ HURT OR KILL SOMEONE BEFORE THEY WILL PAY a Claim! BUYER BEWARE! This company is a RIP OFF! SAVE UR $$ for future Repairs!
Tip for consumers:
BUYER BEWARE!!!
Save your $$ for future Repairs instead of
Giving ur money To a bunch of Crooks &
Thieves!!!! Paid Actors that do do even
use this service!!
Products used:
None
Date of experience: September 5, 2022
They are a scam and I don't know how any celeb that cares about their fan base can endorse such a lousy company.
Date of experience: February 11, 2022
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
Since forming in 2005, CarShield has had the privilege of protecting over two million vehicles. With every vehicle, our goal is to provide exceptional experience by providing every owner of a vehicle with a dependable, reliable, and affordable solution to unexpected and costly repairs. CarShield is committed to being a financial shield in a time of need.
We appreciate your support. If you have any questions don't hesitate to give us a call!