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CarShield has a rating of 4.3 stars from 3,641 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarShield most frequently mention customer service, repair shop, and great experience. CarShield ranks 1st among Auto Repair sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 hours
I have 2 vehicles covered under car shield including my 19 year old Land Cruiser. It comes with specific & straight forward guidance if we ever break down. Very happy to know I'm covered in the future!
Engine blew up and they only covered $1200 out of the $6000. My shop provided all the necessary details from cause of failure to freeze frame data. They refused to pay the entire claim. Even though all parts were covered under the contract. If you google this company you'll understand why there's a 10 million dollar lawsuit for deceptive ads. No shop or dealership wants to deal with CarShield either. They are difficult to work with and do not pay out. Save yourself and go with another company.
It was great! Well she isten to me and i explain what i need done and it was took care of in a matter minute
So far i havent need for any repair yet
Date of experience: January 3, 2024
Great customer service. Thank you for correcting the original request that didn't go through from the company deducting my payment out of my account!
Good job resolving the issue
Thank you!!
Good reviews and price
Date of experience: August 8, 2023
Keeps me informed as well as my service advisor. Always keeps me in the loop.
They take care of the bulk of the cost for repairs.
Date of experience: February 17, 2024
Service was slow, took a week before anyone came out. Did not pay for everything. Sales representative very hostile and nasty.
Very bad. I would not recommend car shield.
Date of experience: December 20, 2023
I needed my transmission repaired and they did a great job. I wouldn't be able to make the repairs myself. Thanks again Car Shield.
I needed repairs on my 09 Silverado and I was hospitalized. I was told not too worry because they would handle everything.
Date of experience: August 16, 2023
While I had it,it was peace of mind for me. Looking forward to there service again someday when I need it. Thank you CarShield.
Its more like Why not choose CarShield for me.
Date of experience: August 11, 2023
We're happy to hear this. Let us know if you need anything else.
Haven't used the service yet, hopefully I won't have to, but it's nice to have it. Still waiting on the documents.
Date of experience: December 15, 2023
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
Terrible...seems as though nobody wanted to help me
Spoken to over 7 representatives to no avail
Tv Commercial
Date of experience: February 17, 2024
Only experience to date is payments.! Some refund should be in order if services aren't used with in the calendar year!
Satisfactory
Disabled Veteran needs Security because of disabilities.
Date of experience: August 16, 2023
Thank you for the review and when your vehicle does encounter a repair, don't hesitate to give us a call! In the meantime, if you have any questions about your policy or what is covered and what is not, please let us know.
My service rep was able to answer my questions and get me the coverage I needed.
Extremely knowledgeable, and kind
I felt this was a reputable company.
So far, so good.
Date of experience: February 4, 2024
All I did was pay never used it for service so I really have no thoughts
Date of experience: February 4, 2024
No issues. Carshield was ready to handle all transactions. From fixing the car to contacting the rental car company.
Heard it is reliable and no long waiting.
Date of experience: January 4, 2024
It took almost a month for my car to be repaired, because the service department was waiting on Car Shield to send a part.
Customer service on two occasions could not tell me where the needed part for my car was. All they could say was that it has been ordered.
From looking at their tv commercials, they appeared to be a reputable company.
Date of experience: December 5, 2023
We are always happy to explain your coverage details and assist in any customer service needs, however. We, at CarShield, have little to no control over the decision of your claims. That is up to the administrator of the account.
I will never ever recommend car shield to anyone as it is just a big waste of your money, not only monthly, but if any repairs need to be done, you still have to put more money out of your pocket because they don't pay for disassembling/reassembling to see what the problem could be. When the dealer called about the problem, my vehicle was having the person they talked to automatically said no it's not covered before the dealer could even do anything. They say they cover car rental when they said it's not always guaranteed and that I would have to pay out-of-pocket first and they would reimburse me. There's so many things that conflict with what is stated in their policies. A very important note to anyone looking for extended warranties for their vehicle is to never get a third-party company because another issue with them is that they use aftermarket Parts. You may have to pay more a month when you go through a non-third-party company but they are upfront. ALWAYS, ALWAYS CHECK YOUR REVIEWS ON ANY OF THESE EXTENDED WARRANTY COMPANIES YOU'RE THINKING ABOUT GETTING. THAT WAS MY FIRST MISTAKE.
When I went to cancel my policy because of all the issues I was having they refused to give me any money back, including a prorated portion of the last month that I had to pay in full, which I think was unfair, because there was no way I was going to use them anyways so they should have given me a prorated amount back and they didn’t
It was recommended to me by someone
Date of experience: August 13, 2023
Carshield is the best coverage for my car. I will remain a customer because of the great service they provide.
Customer service is superior and they have me with everything I need
Needed additional coverage for repairs for my car
Date of experience: August 10, 2023
Every interaction with staff is 100%. Having Carshield has allowed me to keep the car I love and pay a fair monthly peace of mind. Highly recommend.
Ads are for real!
Date of experience: January 5, 2024
Thank you for your time and review. If you have any questions give us a call!
My repair appointment was made quickly, and the service people were very experienced and the repairs were made quickly
Date of experience: December 16, 2023
We appreciate your time and we are glad you took the opportunity to protect your vehicle. If you have any questions give us a call!
Need alternator replaced Car Shield kept me updated on the process and now I'm happy my car is fixed!
Wanted very good warranty
Date of experience: November 12, 2023
Car shield honored there word. The easiest process dealing with a warranty company ever had.called customer service it was 123 done deal
I purchased the warranty because I was awake one night couldn’t sleep, I saw the commercial about 3 to 4 times I just had a filling it was talking to me lol. I purchased the warranty and lo and behold unbeknownst to me I had an issue with my vehicle and car shield honored there word. The easiest process dealing with a warranty company ever had.
Date of experience: January 4, 2024
No holds, no press this, press that, no foreign countries, the Car Shield team is terrific to work with and wonderfully considerate!
Looked like the best option.
Date of experience: December 13, 2023
Thank you for your time and review. If you have any questions give us a call!
Everyone was very helpful and respectful. The two representatives that I talk to new exactly what to do and the best way to help me.
Date of experience: December 9, 2023
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.
I took my car to the shop you told me to and they have had it 3 days and have not gotten information I have to keep calling. What's up. Letha Monroe
Because this is the first time I have needed their service. I have been a member for over a year. This is four days since I took my car where you told me to. No one from you or the shop you told me to take it to has to kept me up to date on what is happening. Thank you. Letha Monroe.
Date of experience: December 28, 2023
We do apologize you feel this way. We at CarShield have little to no control over the claims, shop process, or the administrators' decision. We are, however, always willing to explain the coverage details or help you with any of your Customer Service needs.
I've only made inquiry phone calls so that I have my answers to my questions before I go into the dealership
Date of experience: November 16, 2023
My transmission went in my car. A Mazda cx9. I called car shield it was covered under the warranty. I found a car repair shop that accepted car shield insurance. And car repair shops don't particularly like working with car shield because they don't pay auto mechanics their normal rate, and trying to work with them was so difficult. The automative shop stated They kept asking for the same paperwork over and over that was already sent. And
Complaints about the length of time on the phone going back and forth with customer service with the adjuster. To make sure my claim was being reviewed, I called car shield every day for status, requested a supervisor and still they took their time. I NEVER talked to the adjuster. I would keave a message or send emails, no response back. I rented a car and never got reimbursed because they claimed the copy of the invoice I sent wasn't legible. I emailed a copy twice. No one bothered to call and tell me it wasn't legible. I finally gave up and canceled. I rented a car for 3 weeks. Car shield calculated they will pay for 2 days of rental fees at the rate of $40.00 a day. I paid for 2 years on the policy and I couldn't even get Rental fees reimbursed. DO NOT WASTE YOUR MONEY!
Tip for consumers:
Provide as many details as you can to support how your experience was and why they should avoid using their services.
Products used:
Insurance for car repairs
Date of experience: January 26, 2023
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
Since forming in 2005, CarShield has had the privilege of protecting over two million vehicles. With every vehicle, our goal is to provide exceptional experience by providing every owner of a vehicle with a dependable, reliable, and affordable solution to unexpected and costly repairs. CarShield is committed to being a financial shield in a time of need.
We do apologize you feel this way. We at CarShield have little to no control over the claims, shop process, or the administrators' decision. We are, however, always willing to explain the coverage details or help you with any of your Customer Service needs.