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    CarShield

CarShield

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Overview

CarShield has a rating of 4.3 stars from 3,641 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarShield most frequently mention customer service, repair shop, and great experience. CarShield ranks 1st among Auto Repair sites.

  • Service
    1599

Proactively asks for customer feedback

This company responds to reviews on average within 23 hours

Positive reviews (last 12 months): 79.8%
Positive
1,829
Neutral
115
Negative
349
View ratings trends
19
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How would you rate CarShield?
Top Positive Review

“Piece of mind”

Jeffrey B.
12/1/24

I have 2 vehicles covered under car shield including my 19 year old Land Cruiser. It comes with specific & straight forward guidance if we ever break down. Very happy to know I'm covered in the future!

Date of experience: 11/21/24
See positive reviews
Top Critical Review

“Horrible, save your money”

Cody g.
11/2/24

Engine blew up and they only covered $1200 out of the $6000. My shop provided all the necessary details from cause of failure to freeze frame data. They refused to pay the entire claim. Even though all parts were covered under the contract. If you google this company you'll understand why there's a 10 million dollar lawsuit for deceptive ads. No shop or dealership wants to deal with CarShield either. They are difficult to work with and do not pay out. Save yourself and go with another company.

Date of experience: 10/23/24
See critical reviews

Reviews (3,641)

Rating

Timeframe

Other

Reviews that mention popular keywords

car shield (994) customer service (470) repair shop (97) credit card (50) tow truck (27) repair facility (27) car repair (64)
Thumbnail of user terrym1734
Arkansas
1 review
0 helpful votes
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December 15th, 2023
Verified purchase

Easy and. Straight forward on what I needed. To ge try car ins. Explaining the differences in policy

Reason I chose this business:

Good reviews

Date of experience: December 15, 2023

Thumbnail of user carshieldr1
Carshield R. – CarShield Rep

Thank you for your time and review. If you have any questions give us a call!

Thumbnail of user louiec79
Florida
1 review
0 helpful votes
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February 1st, 2024
Verified purchase

They got with the shop I had my vehicle towed to and worked out the details

Date of experience: February 1, 2024

Thumbnail of user sharons3437
Virginia
1 review
0 helpful votes
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September 8th, 2023
Verified purchase

We had Car Shield for 2 1/2 years, paid faithfully each month. We needed to use it for the first time about a month ago to have my car towed to my mechanic as it appeared I had a bad oil leak with puddles of oil standing in our garage floor. But this situation with oil leak got us into investigating where we could have the car worked on if it turned into a serious issue. OUR MECHANIC WE HAVE HAD FOR YEARS SAID HE DID NOT DEAL WITH CS AS THEY WERE EXTREMELY DIFFICULT TO WORK WITH. We went online to look at participating mechanics and places came up like Pep boys, Mr. Tire. Etc. No major car dealerships dealt with CS because they are so hard to get claims paid. I called several major dealerships around here and asked them myself and they said absolutely not did they deal with CS. Well I can tell you that no Pep boys or Mr. Tire is going to work on my car! Also when you initially call CS you are transferred around until you go nuts going thru your story time & time again with everyone. I could get no satisfaction from anyone so we canceled our contract! This is false advertising, you are not what you claim to be!

Already explained----You are transferred multiple times to get to someone to help and this is most stressful.

Reason I chose this business:

Initially we chose CS because of your advertisement on TV. But you are not a good company

Service

Date of experience: August 9, 2023

Thumbnail of user christinew1897
North Carolina
1 review
0 helpful votes
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December 11th, 2023
Verified purchase

The lady I spoke to took care of my request about the pricing special I received in the mail and changed my contract to that pricing

Reason I chose this business:

The coverage and pricing for what I needed

Date of experience: December 11, 2023

Thumbnail of user carshieldr1
Carshield R. – CarShield Rep

Thank you for your review and we are always here to help. Please give us a call if you need anything else!

Thumbnail of user nedh39
Arizona
1 review
0 helpful votes
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December 12th, 2023
Verified purchase

I'm grateful for the opportunity to have a service that takes care of your automotive needs, thank you

Reason I chose this business:

Because I believe that you're the first company to offer this service, anyway the first time It was brought to my attention.

Date of experience: December 12, 2023

Thumbnail of user carshieldr1
Carshield R. – CarShield Rep

We appreciate your time and we are glad you took the opportunity to protect your vehicle. If you have any questions give us a call!

Thumbnail of user emmah784
Missouri
1 review
0 helpful votes
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August 9th, 2023
Verified purchase

Very professional, courteous, and very helpful. I would recommend this company for anyone who needs piece of mind in caring for your car.

This is a very reputable company.

Reason I chose this business:

The cost is affordable.

Service

Date of experience: August 9, 2023

Thumbnail of user jackief344
Missouri
1 review
5 helpful votes
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January 24th, 2023

I wish I had called my auto service dept. to ask which extended warranty to buy. Car Shield is one of the worst.

Date of experience: January 24, 2023

Thumbnail of user renec280
Oregon
1 review
0 helpful votes
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December 12th, 2023
Verified purchase

Overall a good experience. American AR Shield is professional and provided my family the vehicle protection we need.

Good!

Reason I chose this business:

Protection after my warranty expired.

Service

Date of experience: December 12, 2023

Thumbnail of user carshieldr1
Carshield R. – CarShield Rep

We appreciate your time and we are glad you took the opportunity to protect your vehicle. If you have any questions give us a call!

Thumbnail of user samuelb853
Indiana
1 review
0 helpful votes
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November 20th, 2023
Verified purchase

Just wonderful Why do I need to say more? I was pleased with what was offered, and the quick response.

Reason I chose this business:

I was impressed with the TV adds, and service contracts offered.

Date of experience: November 20, 2023

Thumbnail of user migdaf
Florida
1 review
0 helpful votes
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December 8th, 2023
Verified purchase

Have not had any experience yet to post. It's not fair to answer these question since I have not used it yet. When I use it I can honestly reply.

Reason I chose this business:

Because it sound good. I will inform when I have a problem. Have not had any problem since I purchased it.cannot really answer this survey. Not fair since I have not used it. I only made a call and my question was answered.

Date of experience: December 8, 2023

Thumbnail of user carolynj708
Pennsylvania
1 review
0 helpful votes
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February 13th, 2024
Verified purchase

One Representative very helpful talking with me about services and benefits of this product.😊

Date of experience: February 13, 2024

Thumbnail of user markv1168
New York
2 reviews
0 helpful votes
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August 10th, 2023
Verified purchase

Signed up good program, sold my car and canceled. Customer service was great and helped me out of the contract. Another year and I'll be back

Reason I chose this business:

I like ice t.

Date of experience: August 10, 2023

Thumbnail of user carshieldr1
Carshield R. – CarShield Rep

Even though we are sorry to see you go as a customer, we hope you keep us in mind for the future. If there is anything more we can do for you, please give us a call.

Thumbnail of user anamiriamm
New York
2 reviews
0 helpful votes
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September 14th, 2023
Verified purchase

I haven't had to service my car it's running in good condition. So I honestly don't know if Carshield is a good fit me or not.

Date of experience: August 15, 2023

Thumbnail of user carshieldr1
Carshield R. – CarShield Rep

We appreciate your time and we are glad you took the opportunity to protect your vehicle. If you have any questions give us a call!

Thumbnail of user jeffreym1779
Ohio
1 review
0 helpful votes
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November 6th, 2023
Verified purchase

Was fast and hassle free took car to dealeeship got problem diagnosed then service dept contacted carshield and everything went smoothly

Date of experience: November 6, 2023

Thumbnail of user carshieldr1
Carshield R. – CarShield Rep

We’re happy to help. Let us know if you need anything else.

Thumbnail of user lloydb229
Maryland
1 review
0 helpful votes
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November 21st, 2023
Verified purchase

Represented call well with answering my questions. Very helpful and knowledgeable about my concerns.

Reason I chose this business:

My car is a 2015 and I got the coverages I wanted at a vary good price.

Date of experience: November 21, 2023

Thumbnail of user raffaelem17
New York
1 review
0 helpful votes
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August 17th, 2023
Verified purchase

My transmission began to slip and Car Shield replaced it. New transmission from BMW, $11,500.00 total.

Reason I chose this business:

Great rating

Date of experience: August 17, 2023

Thumbnail of user marko1368
Texas
1 review
0 helpful votes
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November 27th, 2023
Verified purchase

I picked up my truck from one town last Tuesday and it took till today to get someone to look at my truck Why?

Reason I chose this business:

Heard good things about them.

Service

Date of experience: November 20, 2023

Thumbnail of user sharenl8
New Jersey
1 review
0 helpful votes
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December 9th, 2023
Verified purchase

My car is 13 y.o but well maintained. So glad Carshield is there for my extended warranty. Towing is fast and coverage helped me a lot!

Reason I chose this business:

It is affordable

Date of experience: December 9, 2023

Thumbnail of user carll577
Oregon
1 review
0 helpful votes
  • Send Message
February 7th, 2024
Verified purchase

It was fine. They were friendly and new what was I asked or needed.

Reason I chose this business:

Chose along time a go. You did the work as asked. You were straight with me. I am still here and still apart of your organization.

Date of experience: February 7, 2024

Thumbnail of user lillianj109
Virginia
1 review
0 helpful votes
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December 5th, 2023
Verified purchase

No problems incurred the service representative was very helpful to the technician at the repair facility.

Date of experience: December 5, 2023

Thumbnail of user lawrencec853
Washington
1 review
0 helpful votes
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October 31st, 2023
Verified purchase

I love carshield they don't play around with the business they get yr car truck ect fixed in no time Thanks carsheildi

Great no problem

Reason I chose this business:

I needed it

Service

Date of experience: October 31, 2023

Thumbnail of user carshieldr1
Carshield R. – CarShield Rep

Thank you for your time and review. If you have any questions give us a call!

Thumbnail of user anneb1234
Minnesota
1 review
0 helpful votes
  • Send Message
October 29th, 2023
Verified purchase

Quick response for claim and repair. Satisfied with customer service representative helpfulness and pleasant manner

Reason I chose this business:

Have contract for 4 years

Date of experience: October 29, 2023

Thumbnail of user carshieldr1
Carshield R. – CarShield Rep

We’re happy to help. Let us know if you need anything else.

Thumbnail of user gloriaf701
Florida
4 reviews
0 helpful votes
  • Send Message
November 15th, 2023
Verified purchase

Fast and easy and no problems, customer service was very polite and asked if I need anything else from them

Reason I chose this business:

Better deals

Date of experience: November 15, 2023

Thumbnail of user carshieldr1
Carshield R. – CarShield Rep

Thank you for your review. Glad to see our customer service was able to help you out so quickly. Please contact us if you have any other questions

Thumbnail of user martins1349
Florida
1 review
0 helpful votes
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December 15th, 2023
Verified purchase

Rear tailgate would not work, you said it would be covered. Then you said it would not be covered,.
Makes me wonder what else would not be covered.

see comments above

Reason I chose this business:

Not sure why I chose car shield now sounded good at the time

Service

Date of experience: December 8, 2023

Thumbnail of user jeffreyj789
North Carolina
1 review
0 helpful votes
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February 20th, 2024
Verified purchase

Helpful and described in a simple way to understand what is covered

Reason I chose this business:

All the tv ads and customer reviews i read

Date of experience: February 13, 2024

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From the business

CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.

Business History

Since forming in 2005, CarShield has had the privilege of protecting over two million vehicles. With every vehicle, our goal is to provide exceptional experience by providing every owner of a vehicle with a dependable, reliable, and affordable solution to unexpected and costly repairs. CarShield is committed to being a financial shield in a time of need.

Company Representative

Thumbnail of user carshieldr1
Carshield R.
Customer Service
Typically responds within 23 hours

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