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CarShield has a rating of 4.3 stars from 3,640 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarShield most frequently mention customer service, repair shop, and great experience. CarShield ranks 1st among Auto Repair sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 hours
I have 2 vehicles covered under car shield including my 19 year old Land Cruiser. It comes with specific & straight forward guidance if we ever break down. Very happy to know I'm covered in the future!
Engine blew up and they only covered $1200 out of the $6000. My shop provided all the necessary details from cause of failure to freeze frame data. They refused to pay the entire claim. Even though all parts were covered under the contract. If you google this company you'll understand why there's a 10 million dollar lawsuit for deceptive ads. No shop or dealership wants to deal with CarShield either. They are difficult to work with and do not pay out. Save yourself and go with another company.
I was confused re: Billing. Your Representative very pleasantly clarified everything and fixed the issue.
Thank you!
Date of experience: December 8, 2023
Had automatic payments of $137 taken out of my check monthly. Drove my car to a license mechanic for a diagnostic test. I had a cylinder I misfire. I Filed for a claim. Car shield needed photos to see what kind of damages I had. The machanic shop said they need my authorization to tear down my motor for pictures that car shield needed. I had to pay $600 UPFRONT! Long story short may claim was DENIED just by looking at pictures. I spent over $300 on Uber while my vehicle was waiting on car shield approval I was suppose to receive reimbursement for rideshare that was denied and to TOP IT OFF MY CAR NO LONGER RUNS BECAUSE I HAVE NO DAMN MOTOR! CALLED TOW TRUCK COMPANY AND CUSTOMER SERVICE NEVER SENT TEXT MESSAGES OUT WITH Confirmation AND I WAITED FROM 9:42PM UNTIL 12:08am UNTIL TINKS TOWING SERVICE FINALLY ARRIVED. CAR SHIELD IS A RIPP OFF FAKE ADVERTISING AND RUDE WORKERS. IM CURRENTLY GETTING A LAWYER MY ENGINE IS ON THE BACKSEAT INSIDE OF MY CAR
Date of experience: November 2, 2022
Very professional and loved the way the claims analyst coordinated with the mechanic to get the problem resolved.
From the Many commercials on tv plus I needed an extended warranty for my car
Date of experience: December 5, 2023
We feel very happy to have to worry about anything going wrong with the car.
My warrenty ran out.
Date of experience: February 4, 2024
Right headlight electrical parts were damaged, but the light was not covered. Was not happy with that.
Experience was Customer Service was good just one of my parts with the covers
Date of experience: December 1, 2023
Spoke to Clayton, he was kind, much better than what I had gotten. He listened, expressed empathy and I felt heard
More of the same I described previously
Because I thought they were the best company
Tip for consumers:
None
Products used:
One of their plans
Date of experience: October 30, 2023
Even though we are sorry to see you go as a customer, we hope you keep us in mind for the future. If there is anything more we can do for you, please give us a call.
Yes carshield give me faith to keep driving cuz they got my back if something happened to my vehicle so I greatly appreciate it thank you carshield
They are very great explain everything you need to know great customer service
They help me to save money and I am protected when I'm on the road driving so I am happy about that big respect
Date of experience: December 22, 2023
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
Car shield was very helpful in locating a repair facility, however the issue I had was not a covered item
Date of experience: November 12, 2023
Reporting something necessary to my account.Now up to date.
Date of experience: February 12, 2024
The card used for payment was compromised, I called to notify payment would be made when I received replacement card.
Date of experience: December 1, 2023
Thank you for your time and review. If you have any questions give us a call!
No hassle they took care of my problems mostly just need to find out what i have because I didn't get all what i needed fix on my sunroof
Mercedes contacted them for the problems n they took care of some of the problems wrong with my car
Because i read the reviews mostly bad- but I chose because my sister used to have it n she was pleased
Date of experience: November 3, 2023
We do apologize you feel this way. We at CarShield have little to no control over the claims, shop process, or the administrators' decision. We are, however, always willing to explain the coverage details or help you with any of your Customer Service needs.
Had no issues with getting the service I needed. It didn't take long to resolve the issue
I’m a long time member
Date of experience: January 24, 2024
Very good good bro wanna talk to thank you for everything. Take care.
Is the best
Date of experience: February 9, 2024
They are experience in their job. And explain what they offer.
I had RT.66 and they paid less on the work about a quarter (1/4) to three quarter (3/4). While I paid about three quarters (3/4) to almost all of the parts and labor charges.
Date of experience: February 11, 2024
I needed a tow to a local shop, and was very happy how easy it was to deal with customer support to accomplish this task
I needed a company that helps with my car service needs, and car shield was awesome in their service and no Hassel and professional. The representative was spot on in finding a tow service and noticed the price difference with allowing me to choose the price best for my need.
Date of experience: November 26, 2023
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
Very wise to have an extended warranty. You never know when you'll need it and Car shield did great providing coverage.
Very good
Date of experience: December 5, 2023
We appreciate your time and we are glad you took the opportunity to protect your vehicle. If you have any questions give us a call!
Requested cancellation to my policy and was assisted in a very professional manner.
friendly and helpful
Best coverage for me
Date of experience: February 12, 2024
Excellent but you should explain since the beginning the coverage because in the star y was told that I will have rental
Excellent
Friend told me about the coverage and I like it and he have the same policy I have
Date of experience: August 21, 2023
Thanks for the review and welcome to CarShield! Thank you for choosing us! We want to make sure you're completely satisfied with your policy, so please contact us with any questions or concerns you may have regarding your coverage.
Professional staff reliable, caring treats me with respect easy to talk to, made me at ease and comfortable
Reliable, caring respectful comfortable easy to communicate to. Answered ring promptly
To protect my interests. Seems a reliable c company.
Date of experience: November 23, 2023
It was great customer service. It took forever for you to approve my claim but you finally did and I'm pleased overall.
Date of experience: August 15, 2023
I had to wait longer than I needed to but when the young man finally came he was really nice and helpful!
They were really nice and helpful!
Because of all of the ads on television!
Date of experience: August 7, 2023
We, at CarShield, have little to no control over the decision of your claims. That is up to the administrator of the account. We are always happy to explain your coverage details and assist in any customer service needs, however.
The agent was helpful the second time to update the expiration date on my credit card.
The expiration date on my credit card needed to be updated. I had to repeat the request the following month. I have filled out reviews for the same service several times. It wastes your time and mine.
Date of experience: February 9, 2024
Very satisfied with customer service and their support I'm stress-free I have warranty cover on my vehicle
Because they are the best in helping you when you or don't have any warranty on your vehicle
Date of experience: December 2, 2023
I was very pleased with customer service that was given to me.
Date of experience: February 9, 2024
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
Since forming in 2005, CarShield has had the privilege of protecting over two million vehicles. With every vehicle, our goal is to provide exceptional experience by providing every owner of a vehicle with a dependable, reliable, and affordable solution to unexpected and costly repairs. CarShield is committed to being a financial shield in a time of need.
Thank you for your time and review. If you have any questions give us a call!