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    CarShield

CarShield

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Overview

CarShield has a rating of 4.3 stars from 3,639 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarShield most frequently mention customer service, repair shop, and great experience. CarShield ranks 1st among Auto Repair sites.

  • Service
    1598

Proactively asks for customer feedback

This company responds to reviews on average within 23 hours

Positive reviews (last 12 months): 79.7%
Positive
1,827
Neutral
115
Negative
349
View ratings trends
19
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How would you rate CarShield?
Top Positive Review

“Piece of mind”

Jeffrey B.
12/1/24

I have 2 vehicles covered under car shield including my 19 year old Land Cruiser. It comes with specific & straight forward guidance if we ever break down. Very happy to know I'm covered in the future!

Date of experience: 11/21/24
See positive reviews
Top Critical Review

“Horrible, save your money”

Cody g.
11/2/24

Engine blew up and they only covered $1200 out of the $6000. My shop provided all the necessary details from cause of failure to freeze frame data. They refused to pay the entire claim. Even though all parts were covered under the contract. If you google this company you'll understand why there's a 10 million dollar lawsuit for deceptive ads. No shop or dealership wants to deal with CarShield either. They are difficult to work with and do not pay out. Save yourself and go with another company.

Date of experience: 10/23/24
See critical reviews

Reviews (3,639)

Rating

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Reviews that mention popular keywords

car shield (991) customer service (469) repair shop (97) credit card (50) tow truck (27) repair facility (27) car repair (63)
Thumbnail of user teresak745
Mississippi
1 review
0 helpful votes
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February 9th, 2024
Verified purchase

You all did what you said you would do. Very pleased with your services.

Reason I chose this business:

In need of warranty. Watching TV, saw your advertisement and decided to call.

Date of experience: February 9, 2024

Thumbnail of user dennisl982
New Jersey
1 review
0 helpful votes
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February 5th, 2024
Verified purchase

Unexpected transmission failure and within 1 day claim hindered and start work order approved

Reason I chose this business:

My family has been using them for years

Service

Date of experience: February 5, 2024

Thumbnail of user aarons1388
California
1 review
0 helpful votes
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February 5th, 2024
Verified purchase

Very informative and helpful when asked about services and what to expect going forward.

Reason I chose this business:

Commercial on tv

Date of experience: February 5, 2024

Thumbnail of user erinh726
Florida
1 review
0 helpful votes
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February 8th, 2024
Verified purchase

You don't pay enough for labor don't need to say anything else about this subject

Date of experience: February 1, 2024

Thumbnail of user terrencer90
New York
1 review
0 helpful votes
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November 16th, 2023
Verified purchase

Car Shield helped us with getting our car repaired at Rons service center and paid our claim promptly. Thank you so much

Very fast service

Reason I chose this business:

Heard great reviews about them.

Service

Date of experience: November 16, 2023

Thumbnail of user samuelb806
Arkansas
2 reviews
0 helpful votes
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September 27th, 2023
Verified purchase

Poor and robbed, was lied to when I filed a claim found out about the lies CarShield pass to get people in the company I will not pass on a good name to others about your company

Reason I chose this business:

I went with CarShield not knowing that it was a rip off company now knowing I will surely pass it on to others

Date of experience: August 28, 2023

Thumbnail of user carshieldr1
Carshield R. – CarShield Rep

Even though we are sorry to see you go as a customer, we hope you keep us in mind for the future. If there is anything more we can do for you, please give us a call.

Thumbnail of user janw642
Arizona
1 review
0 helpful votes
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February 8th, 2024
Verified purchase

Fantastic! Good customer service! The agent was knowledgeable and was very friendly.

Reason I chose this business:

I heard good things about Car Shield

Service

Date of experience: February 8, 2024

Thumbnail of user shirleyl1110
Massachusetts
1 review
0 helpful votes
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February 11th, 2024
Verified purchase

Even after talking to 3 agents explaining WHEN they would get paid. They told me ROBO calls will still HARASS me every day..

Date of experience: February 4, 2024

Thumbnail of user shirleys1603
Tennessee
2 reviews
0 helpful votes
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November 21st, 2023
Verified purchase

When I told them my problems, I was immediately given the information to get my car serviced. I was emailed several options.

Reason I chose this business:

Because of the many commercials I had seen on TV.

Date of experience: November 21, 2023

Thumbnail of user carshieldr1
Carshield R. – CarShield Rep

Thank you for your time and review. If you have any questions give us a call!

Thumbnail of user donnaj1188
Alabama
2 reviews
0 helpful votes
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November 18th, 2023
Verified purchase

We had a flat tire and needed to be towed to a service provider. Called customer service and within an hour the truck was here and off we went.

They were polite and concerned about our needs.

Reason I chose this business:

They are dependable.

Service

Date of experience: November 18, 2023

Thumbnail of user carshieldr1
Carshield R. – CarShield Rep

We appreciate your support. If you have any questions don't hesitate to give us a call!

Thumbnail of user sabrinag259
District of Columbia
1 review
0 helpful votes
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September 22nd, 2023
Verified purchase

Only covered two little sensors and not what was making noise is the belt tensioner when my air conditioning is on loud and embarrassing

Reason I chose this business:

Thought they were good at covering alot of things but I guess not

Date of experience: August 23, 2023

Thumbnail of user carshieldr1
Carshield R. – CarShield Rep

Our coverage plans vary depending on the age and mileage of the vehicle. Therefore, our sales agents place you into the highest level of coverage your vehicle qualifies for at the best rates.
We apologize if you feel this way. We do go over what is covered with you on the initial phone call and also send you the policy.

Thumbnail of user lyns168
Michigan
2 reviews
0 helpful votes
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February 4th, 2024
Verified purchase

Only have had a couple of small repairs and they took care of them.

Our dealership dealt with them.

Reason I chose this business:

TV commercials

Service

Date of experience: February 4, 2024

Thumbnail of user patriciac3755
New York
2 reviews
0 helpful votes
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October 29th, 2023
Verified purchase

All I did was change vehicles that needed to be covered. Original vehicle was used as a trade in for a new suv.

Date of experience: October 22, 2023

Thumbnail of user carshieldr1
Carshield R. – CarShield Rep

Even though we are sorry to see you go as a customer, we hope you keep us in mind for the future. If there is anything more we can do for you, please give us a call.

Thumbnail of user steveng2080
Florida
1 review
0 helpful votes
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February 15th, 2024
Verified purchase

Have tried to use services 3 times and 3 times warranty repairs refused.

Unsatisfactory. Refused to refund February charge even though it was a couple of days.

Reason I chose this business:

High mileage on vehicle that I owned from new

Date of experience: February 8, 2024

Thumbnail of user patriciaw2780
Nebraska
1 review
0 helpful votes
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November 4th, 2023
Verified purchase

The representative was very helpful, she was a professional at her job and knowledgeable. Sorry can't remember her name.

Reason I chose this business:

Commercial, plus my car need more coverage

Date of experience: November 4, 2023

Thumbnail of user carshieldr1
Carshield R. – CarShield Rep

We are pleased to hear our team was able to answer any questions you had. Thank you again for your time.

Thumbnail of user susans6293
New Jersey
1 review
0 helpful votes
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November 12th, 2023
Verified purchase

They arrived on time. The man who changed my tire was very courteous and informative.
I was very pleased with the service.

Reason I chose this business:

I was convinced by Vivica on TV. She made me realize l needed to cover my car for repairs.

Date of experience: November 12, 2023

Thumbnail of user robbiel75
Washington
1 review
0 helpful votes
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November 17th, 2023
Verified purchase

I called about a renewal and the representative gave me a straight and honest answer which I very much appreciated.

Reason I chose this business:

I heard about it on a Glenn Beck show years ago and signed up.

Date of experience: November 17, 2023

Thumbnail of user carshieldr1
Carshield R. – CarShield Rep

We are pleased to hear our team was able to answer any questions you had. Thank you again for your time.

Thumbnail of user jamesm9572
South Carolina
1 review
0 helpful votes
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November 24th, 2023
Verified purchase

The Backup Camera on my vehicle went out and with one phone call Car shield saved me $ 900. Dollars.

Reason I chose this business:

Paying with monthly instalments makes it easier for me.

Date of experience: November 24, 2023

Thumbnail of user carshieldr1
Carshield R. – CarShield Rep

We appreciate your support. If you have any questions don't hesitate to give us a call!

Thumbnail of user bobbis129
Massachusetts
1 review
0 helpful votes
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February 6th, 2024
Verified purchase

It was simple to start, will see what happens when it is needed.

Reason I chose this business:

Because the man who has always worked on my car is moving and I am 78 with a 2001 with only 47000 miles.

Date of experience: February 6, 2024

Thumbnail of user luckyc25
New Jersey
1 review
0 helpful votes
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November 24th, 2023

Getting warranty with CarShield has been an excellent choice for me. I am so worry free regarding concerns with my vehicle. I am forever a customer.

Date of experience: November 24, 2023

Thumbnail of user carshieldr1
Carshield R. – CarShield Rep

We appreciate your support and review. If you have any questions about your policy don't hesitate to give us a call!

Thumbnail of user maryd3633
Texas
1 review
0 helpful votes
  • Send Message
September 16th, 2023
Verified purchase

A car shield representative to l d the car dealer that I was no longer in car shield. I knew they were still taking money out of my bank account.

They were kind and told me I did h ave an warranty on my car.

Reason I chose this business:

I needed a extended warranty on my car.

Service

Date of experience: August 17, 2023

Thumbnail of user carshieldr1
Carshield R. – CarShield Rep

Thank you for your review. Glad to see our customer service was able to help you out so quickly. Please contact us if you have any other questions.

Thumbnail of user vitom60
Illinois
1 review
0 helpful votes
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August 13th, 2023
Verified purchase

I had several questions regarding our account and the representative was very helpful and courteous.

I had several questions regarding our account and the representative was very helpful and courteous.

Service

Date of experience: August 13, 2023

Thumbnail of user lens70
Delaware
2 reviews
0 helpful votes
  • Send Message
November 23rd, 2023
Verified purchase

Question asked and.question answered. Gentleman responded with his thoughts which eased my concern. Good job!

Fantastic! Plain and simple!

Reason I chose this business:

Why not? Seemed like the best option for me.

Service

Date of experience: November 23, 2023

Thumbnail of user maryz1015
Utah
1 review
0 helpful votes
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November 24th, 2023
Verified purchase

Wanted to see how long I had on my contract. The representative was thorough, professional and personable.

Reason I chose this business:

Saw the advertisement on TV

Date of experience: November 24, 2023

Thumbnail of user carshieldr1
Carshield R. – CarShield Rep

We are pleased to hear our team was able to answer any questions you had. Thank you again for your time.

Thumbnail of user williamm3700
Louisiana
2 reviews
0 helpful votes
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November 1st, 2023
Verified purchase

They were very knowledgeable and professional. They went above and beyond to help me with my vehicle repair claim.

Value polite and knowledgeable.

Service

Date of experience: November 1, 2023

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From the business

CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.

Business History

Since forming in 2005, CarShield has had the privilege of protecting over two million vehicles. With every vehicle, our goal is to provide exceptional experience by providing every owner of a vehicle with a dependable, reliable, and affordable solution to unexpected and costly repairs. CarShield is committed to being a financial shield in a time of need.

Company Representative

Thumbnail of user carshieldr1
Carshield R.
Customer Service
Typically responds within 23 hours

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