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CarShield has a rating of 4.2 stars from 3,612 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarShield most frequently mention customer service, repair shop, and great experience. CarShield ranks 1st among Auto Repair sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 hours
I have 2 vehicles covered under car shield including my 19 year old Land Cruiser. It comes with specific & straight forward guidance if we ever break down. Very happy to know I'm covered in the future!
After many years (7) of being with your company and very little repair claims; now that a major repair is needed you'll have dropped the ball with a lot of red tape and inquisitions. I've paid my premiums like clockwork every month. I'm not at all happy with your service or professionalism towards fixing my car, you'll looking for the cheap route to solve my issues. Cheapness seems to be your best interest and not satisfying a seven (7) year customer!
I'm a new customer. The process was easy,the customer service person was very helpful and knowledgeable. Answered all my questions. I didn't feel pressed to join. I'm glad I decided on on Car Shield.
I chose Car shield because, I thought they were the best way to go.
Date of experience: September 6, 2024
Prices of everything is high Trump hasn't been. Sworn in yet. I have to pay nearly one thousand dollars for out of pocket. I live only on SS can't afford out of pocket.
Not happy……do not recommend CarShield to anyone
Because I got the impression CarShield would pay if I needed repairs. Y’all are a true rip off.
Date of experience: November 21, 2024
Annie, we appreciate you taking the time to share your experience about your recent claim. We apologize that you were not satisfied with our services. We would like to look into your claim for further review. You can reply here with your policy number or contact our Customer Service Department at 1-800-587-4162.
They were in contact with the repair shop and covered the parts I needed to fix my windows and provided us with a rental car. It was a very painless and prompt experience.
Excellent, pleasant experience, they were kind, polite and knowledgeable.
I chose Car Shield because they are the best in the business.
Date of experience: November 6, 2024
David, thank you for your time and review! If you ever have any questions or need further assistance, please don’t hesitate to call us.
I just wanted to confirm my membership, as I received a letter in the mail that made me question my membership. Your agent said it was just an advertisement.
Professionalism
Date of experience: September 9, 2024
Linda, thank you for your time and review! If you ever have any questions or need further assistance, feel free to reach out.
I have had car show about 3 years and every time my car needed service due to a cover part on my contract they did not miss a Beat they came through every time thank you
Great customer service
I was referred by a friend and I watched the commercial with Vivica Fox and I gave it a try
Date of experience: September 5, 2024
Tonya, we're absolutely thrilled to hear that! It's wonderful to know that you found our service helpful. Don't hesitate to give us a call if you need anything else.
Overall the best extended warranty company I ever used. Recommended. My car is in the repair shop for a week, I got a rental car for it. Easy and efficient using Car shield, just a phone call away.
Just give them a call , they handle it.
Reliable and dependable
Date of experience: October 11, 2024
We're absolutely thrilled to hear that! It's wonderful to know that you found our service helpful. Don't hesitate to give us a call if you need anything else.
Transmission would not come out of park. I was able to drive it to my local Honda dealer. They contacted Car Shield and when I picked it up all I owed was my $100 deductible.
Ice wouldn't lie!
Date of experience: November 21, 2024
Kathleen, we love reading reviews like yours! They reassure us that we’re making our customers happy and that our efforts are making a difference. If there’s anything else you need, please don’t hesitate to give us a call.
Car shield fixed up my vehicle because I paid about $600 out of pocket. What was difficult was trying to rent a car to drive. I took a cab instead and paid for it myself.
Date of experience: October 27, 2024
Jeffery, we appreciate you taking the time to share your experience about your recent claim. Reviews like yours, help us to identify and target the areas where we need to improve. We are here to go over the claim process and answer any questions you may have. We appreciate your feedback!
I received a replacement card that I was using for auto payments. As most people, if you don't keep track of what auto pay you have on a card you forget to update your accounts.
Customer high rating.
Date of experience: November 7, 2024
Clifton, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
Needed tow service after an accident but couldn't get any deduction off the price I paid to get the car removed off hwy but it was agreed upon they will pay towards towing my vehicle from where it was taken to when it was removed then CarShield paid their deduction to tow the car from where it was taken to after the wreck to my residence which was out of town from where the accident occurred
No out of pocket help toward the money I spent to get my car moved from the accident the service which law enforcement call to tow my vehicle
I was recommended to car shield by a friend
Date of experience: September 11, 2024
Cecila, thank you for your time and review! If you ever have any questions or need further assistance, feel free to reach out.
Speaking with them is always a plus. I hope when I need to call them it's to see the process on how it really works when you have to get my truck worked on.
The price per month. Affordable
Date of experience: December 9, 2024
George, thank you for the review and when your vehicle does encounter a repair, don't hesitate to give us a call! In the meantime, if you have any questions about your policy or what is covered and what is not, please let us know.
My monthly payment is automatic payment on a card. The card expired. Car Shield left message for me to call. I gave Car Shield new expiration date to complete payment. Process went very well!
See above
Date of experience: November 23, 2024
James, thank you for your time and review! If you ever have any questions or need further assistance, please don’t hesitate to call us.
People are friendly and knowledgeable haven't had to use the service yet just the billing department on a double payment was able to solve the problem and was explained on how they resolve it
Had endurance on last vehicle and they were rude and cut you short they were rude when trying to get me to insure the car I have now insisting I should use them and not car shield got rude arguing with me had to hang up on them
Date of experience: September 14, 2024
Chrystine, we are happy to hear that you found our Payment Processing Team helpful! When your vehicle does encounter a repair, don't hesitate to give us a call! In the meantime, if you have any questions about your policy or what is covered and what is not, please let us know.
Just trying to get my vehicle repaired still nothing in shop still meanwhile I'm spending a lot on rental almost a week short of a month but yet every month my 100 were there like clockworuu
Miss Denise was very nice
I chose car shield because of the great advertising on media but that is all car shield has is just good advertising
Date of experience: November 9, 2024
Juan, we are sorry to hear there may be some confusion about your claim. After further review, it appears the claims department has been requesting certain documentation in order to move forward in the process. If you need further assistance understanding what is needed to resolve the issue, please don't hesitate to contact our Customer Service Department at 1-800-587-4162.
You guys talk a good game period as soon as acclaimmore than what was paid into?Yes, ask for period your solution is to just cancel the policy and refund your money period it's a rip off
Questions are just met over and over with the same answer period there is no customer service really? At all.
I thought it was a is good company
Date of experience: November 15, 2024
Doug, it is unfortunate to hear that you have not had a good experience with us. Please give us a call at 1-800-587-4162 to get your feedback to better understand your situation and see how we can help.
I had Cardshield for about 3 years and have used their service few times. I have no regrets of having then as my preferred insurance. This year I went to one of their recomended repair shop, the repair shop was very customer service oriented. The shop made the diagnostic of the repairs needed. And to the surprrice of me Cardshieds personel went beyond shop recommendations and my car was fully repaired saving lots of repair cost. Also they "walked the tuck"" by renting a car until my car was fully repaired.
Very friendly customer service
My car was out of car dealer warranty,
Date of experience: November 4, 2024
Pablo, our company always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and knowing that what we do makes a difference. Please let us know if there is anything else you need.
It was excellent I got to work done the same day that's all I wanted and and I knew it was going to take me a couple of months to get the money together to get it fixed but thanks to you guys car Shield I only had to pay my deductible so I want to thank you car Shield everyone there have a great day😊
I didn't have to talk to them my mechanic did and it didn't seem like he had any problem
You are a portable and then after getting with you I see I made a wise choice
Date of experience: November 18, 2024
Denise, thank you so much for your review! It's reviews like yours, that let us know how much we help people and how beneficial having coverage really is! We appreciate your feedback and if you need anything please don't hesitate to give us a call.
I brought my car to my favorite mechanic and he told me that I needed all new brakes and a master cylinder, I told him to fix it and it was done the next day and Car Shield took care of the cost and I was back on the road that night.
Car Shield is insurance for your car when it breaks down, and that is what I love about it, anything goes wrong with my car and I know that it will be fixed and paid for by Car Shield.
Date of experience: June 12, 2024
Christopher, thank you so much for your review! It's reviews like yours, that let us know how much we help people and how beneficial having coverage really is! We appreciate your feedback and if you need anything please don't hesitate to give us a call.
I am happy with the quality of the work performed. I am a little disappointed in the fact that all labor was not covered especially since I went to a car shield in network repair shop.
Price and coverage which I now found out wasn't what I expected.
Date of experience: September 24, 2024
We apologize that there may have been confusion about your coverage. We do go over what is covered with you on the initial phone call and also send you the policy right away to review. The contract does go over the details of the coverage and explains that all repair parts and costs are verified per nationally recognized labor guides. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.
Once I found out issue, I called Car Shield. Customer Service walked me through the procedures. Repair shop coordinated with Car Shield until repairs were completed.
Felt it had best customer service for my money.
Date of experience: November 26, 2024
Raymond, we are truly grateful for your wonderful review and delighted that we could assist you. If you have any more questions or require further assistance, please don’t hesitate to get in touch!
I called Car Shields and the lady was very professional, polite and helpful. So far, I'm very pleased with my experience. I told others friends family members about my experience.
The monthly payments were a little high. So, they lady was helpful and adjust my payments.
Driving a European vehicle, I know parts and repairs will be expensive so, I didn't want to take a chance since it's my only vehicle.
Date of experience: November 16, 2024
Sandra, thank you for your 5-star review! We appreciate you being a loyal customer and helping to share the word about us. Please don’t hesitate to call us if you need anything.
Horrible bc they failed to fix my vehicle after I drove the correct amount of miles that the sales man stated but their policy stated a different amount of miles
It was suggested to me
Date of experience: November 5, 2024
Austin, we apologize for any inconvenience this has caused. We appreciate you taking the time to bring this matter to our attention. We are always looking for ways to improve on providing an exceptional Customer Service experience. We appreciate your feedback. Please contact our Customer Service Department for further assistance if you have any questions or concerns.
My experience with Car Shield was great. I had no problems with my vehicle getting repaired. They got a tow truck to pick my car up and carry it to a shop.
I chose Car Shield because of the commercials I keep hearing about.
Date of experience: December 5, 2024
Edna, we are truly grateful for your wonderful review and delighted that we could assist you. If you have any more questions or require further assistance, please don’t hesitate to get in touch!
I first got it it was way too expensive and I was going to cancel and they gave me a much lower rate did not understand why they did not offer me that right at the beginning.
Bought used car with 98,000 miles on it. Looks and runs great, but you know something is going to go at some point.
Date of experience: October 28, 2024
Jeanette, thank you for your time and review! If you ever have any questions or need further assistance, feel free to reach out.
Good response from the initial call to finding a repair shop. Good follow up on what I was authorized to have and a rental car representative was spot on.
Advertising and cost per month
Date of experience: November 18, 2024
Paul, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
Since forming in 2005, CarShield has had the privilege of protecting over two million vehicles. With every vehicle, our goal is to provide exceptional experience by providing every owner of a vehicle with a dependable, reliable, and affordable solution to unexpected and costly repairs. CarShield is committed to being a financial shield in a time of need.
Thanks for the review and welcome to CarShield! Thank you for choosing us! We want to make sure you're completely satisfied with your policy, so please contact us with any questions or concerns you may have regarding your coverage.