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CarShield has a rating of 4.3 stars from 3,641 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarShield most frequently mention customer service, repair shop, and great experience. CarShield ranks 1st among Auto Repair sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 hours
I have 2 vehicles covered under car shield including my 19 year old Land Cruiser. It comes with specific & straight forward guidance if we ever break down. Very happy to know I'm covered in the future!
Engine blew up and they only covered $1200 out of the $6000. My shop provided all the necessary details from cause of failure to freeze frame data. They refused to pay the entire claim. Even though all parts were covered under the contract. If you google this company you'll understand why there's a 10 million dollar lawsuit for deceptive ads. No shop or dealership wants to deal with CarShield either. They are difficult to work with and do not pay out. Save yourself and go with another company.
They were very knowledgeable and professional. They went above and beyond to help me with my vehicle repair claim.
Value polite and knowledgeable.
Date of experience: November 1, 2023
Customer Service was awesome and payment was paid very promptly. Thanks
Date of experience: February 8, 2024
Rep spoke clearly about options to consider and look into current policies.
Rep spoke clearly and wasn’t confusing.
Date of experience: February 8, 2024
Car shield is very reasonable in price! And ha great commercials
First of it type in the states!
Date of experience: February 8, 2024
Representative understood everything I needed and helpful me get set up. Very knowledgeable and helpful. Happy Customer. Thank you.
The service I've always gotten. Never had a problem so far. Hopefully nothing ever changes. Thank you for all the past service.
Date of experience: October 31, 2023
Car Shield did what they promised to do. That is not always the case with some warranty companies.
Spoke English and was helpful.
Car Shield had a good reputation. This was my first after market waranty that I ever purchased.
Date of experience: February 9, 2024
The staff I spoke with were very knowledgeable and professional while maintaining their personalities and loyalty for what they were promoting.
Advertisements.
Date of experience: August 25, 2023
Thank you for your time and review. If you have any questions give us a call!
Other extended warranty companies offer much more coverage of so many more parts. This one, I am always being denied coverage
Personable on the phone with expertise but still denied
Bragging advertising
Date of experience: August 19, 2023
We're sorry to hear this. It is unfortunate when a needed repair isn't listed for coverage on your policy. Hopefully we can help you on the next one!
They cover what they say they will cover and are easy to deal with. A straight up company I would highly recommend
Had vehicle with no warranty with salvage title
Date of experience: November 16, 2023
We're happy to hear this. Let us know if you need anything else.
Was not expecting the long waiting on my vehicle to be repaired and did not have free choice in the shop
Questionable
Thinking they had much broader repair shops after seeing the many commercials
Date of experience: August 14, 2023
Car shield came through as advertised. My car was repaired and i paid only the deductable.
Its reputation.
Date of experience: February 4, 2024
The problem wasn't with customer service it was with car shield who selected not to cover the service that was needed for my transmission
To cover my mechanical issues with my cars I have 2 vehicles covered by car shield and is very selective in what they cover
Date of experience: December 13, 2023
That is unfortunate and we’re sorry we couldn't help. We can only cover the parts listed on your policy. Hopefully, we can help with your next repair.
The Car Shield worked just like the commercial said it would! Thank you Car Shield!
Date of experience: February 8, 2024
What ever you have in your contract. They will stand by it. And that what they did for me.
The people that I talked with was very nice. They took the time to explain my contract with me and we got everything solved.
I have been with carshield for 6 years. When I seen them on TV. I said I will call them and I did. Made a great choice.
Date of experience: February 4, 2024
Took our car to the dealership, it was repaired and the bill was paid in 4 hrs. Great service.
Tv commercials.
Date of experience: February 4, 2024
I am completely satisfied with the coverage to the customer service. I know I made the right choice.
Date of experience: November 18, 2023
Thank you for your review. Glad to see our customer service was able to help you out so quickly. Please contact us if you have any other questions.
Owner of garage was more than welcome to take CarShield. Very familiar with it. It was a smooth interaction!
Helped me tremendously! Saved money on repairs. Unfortunately it's less than my premiums for the whole year but when I have to use it it's worth it.
Date of experience: December 6, 2023
We're happy to hear this. Let us know if you need anything else.
The representative I spoke with was very pleasant and friendly. It was a pleasure dealing with h.
I chose Car Shield because of the commercials I saw on TV.
Date of experience: February 6, 2024
I regret not doing this before with my other cars. I can only save so much money on doing my own maintenance.
With my history of vehicles I knew I would need some help when something happens.
Date of experience: November 3, 2023
Thanks for the review and welcome to CarShield! Thank you for choosing us! We want to make sure you're completely satisfied with your policy, so please contact us with any questions or concerns you may have regarding your coverage.
Everything went great, I would recommend you to others who needed a warranty plan
Needed a warranty after my other one was up
Date of experience: February 7, 2024
My problem was solved in a matter of minutes. Great company people.
Helps with cost of older automobile repairs.
Date of experience: February 7, 2024
The representative was friendly, understanding and patient. She answered all my questions!
2011 infiniti G37X 28,000 miles. I love car but things don't always last forever!
Date of experience: February 8, 2024
Had door locks ( power) that were not working and had to be manually done.
Saw commercial on TV and thought I would try it out. Hjj
Date of experience: February 2, 2024
My car was in need of service I provided Lexus of Tampa Bay with my carshield information The claims process was very easy going and quick my Overall Great Experience!
My Dad has it Ive heard good thins aboiut it
Date of experience: November 17, 2023
We appreciate your time and we are glad you took the opportunity to protect your vehicle. If you have any questions give us a call!
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
Since forming in 2005, CarShield has had the privilege of protecting over two million vehicles. With every vehicle, our goal is to provide exceptional experience by providing every owner of a vehicle with a dependable, reliable, and affordable solution to unexpected and costly repairs. CarShield is committed to being a financial shield in a time of need.
We are pleased to hear our team was able to answer any questions you had. Thank you again for your time.