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CarShield has a rating of 4.3 stars from 3,640 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarShield most frequently mention customer service, repair shop, and great experience. CarShield ranks 1st among Auto Repair sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 hours
I have 2 vehicles covered under car shield including my 19 year old Land Cruiser. It comes with specific & straight forward guidance if we ever break down. Very happy to know I'm covered in the future!
Engine blew up and they only covered $1200 out of the $6000. My shop provided all the necessary details from cause of failure to freeze frame data. They refused to pay the entire claim. Even though all parts were covered under the contract. If you google this company you'll understand why there's a 10 million dollar lawsuit for deceptive ads. No shop or dealership wants to deal with CarShield either. They are difficult to work with and do not pay out. Save yourself and go with another company.
Quick turn around time from when repair shop notified car shield of the necessary repair to the time the job was completed
asked them to send me copy of work order since the shop did not give to me; they could not
Date of experience: November 9, 2023
I haven't had to use it yet, but I am sure it is a good reputable company and I look forward to seeing he coverage if needed. Thank you.
Date of experience: August 17, 2023
Excellent customer service got all what I needed a woman was very nice very practical extremely helpful thank you very much for all your help
Outstanding
The warranty
Date of experience: August 20, 2023
Car Shield/American Auto Shield misrepresented the coverage sold to me.
On May 16,2022, CS told me they don't cover convertibles which I clearly stated I had from initial coverage & VIN # submitted. The roof is operated by the POWER WINDOW MOTOR which IS covered under my GOLD policy. Rear windows won't go up & is effecting use of the roof.
They ALSO cannot provide me with a repair facility that accepts Car Shield. I also can't locate a repair facility that accepts Car Chield. They also won't reimburse for any out of pocket repair expenses I may make to repair at a garage where I'd pay upfront.
I've paid $1,800 over 18 months with zero claims, just to be told my car is not covered. (My auto insurance policy costs less.)
I requested reimbursement for my past payments, but have not received a call back from a "supervisor".
This policy is worth pennies on the dollar, as they have more EXCLUSIONS than covered repairs.
Besides calling service stations, I've had to call Car Shield & American Auto 6x already. This policy was sold to me in error.
My contract reads: "#17. IF IT IS DISCOVERED THAT A CONTRACT IS ERRANTLY SOLD TO YOU ON AN INELIGIBLE VEHICLE, THEN A FULL REFUND OF THE COST OF THE CONTRACT SHALL BE MADE TO YOU;
Contract DOES NOT STATE ANYWHERE that convertibles are not covered.
This company(s) practices Deceptive & misrepresentation in the selling of this CONTRACT to me.
Again, I request my premiums be reimbursed, ($1,800).
Can't provide me with a repair facility that accepts Car Shield.
BEWARE!
Tip for consumers:
Many ppl think they r covered & pay consistently like me [for 18 months, $100 month), only to find when they need the warranty you’ll be hard pressed to find a repair facility that will accept this warranty OR they will deny coverage.
Products used:
None. Can’t find a repair facility that accepts Car Shield / American Auto Warranty that also repairs Jaguar.
Date of experience: May 20, 2022
They moved my payment date as far as they could back.
It was to choose another date for payment.
I need car protection in case something happens.
Date of experience: February 7, 2024
I called to confirm credit card number for payment purposes. I spoke to a knowledgeable representative who confirmed the credit card number used.
Overall coverage and service.
Date of experience: November 10, 2023
We’re happy to help. Let us know if you need anything else.
So far so good but I just joined a couple of weeks ago so I'm in the waiting period now!
Researched a few companys, felt Car Shield was the one I'd be happiest with. I have a nice truck with no issues but being retired and on a fixed income I like the thought of having a safety net in case something should occur.
Date of experience: February 1, 2024
You don't cover anything and mechanics don't want to work with you!
Cover my $#*! or I'll cancel your assessment and blow you up on social media!
Car Shield seems to be a hack. Cover my needed repairs or I'll cancel you!
Date of experience: November 2, 2023
We apologize if you feel this way. We do go over what is covered with you on the initial phone call and also send you the policy.
If you have any questions, Please feel free to give us a call.
Just trying to get my radio fixed! I am sure I will have to go through so much hassle to get it done.
I don't know!
Date of experience: November 6, 2023
We appreciate your time and we are glad you took the opportunity to protect your vehicle. If you have any questions give us a call!
Nice and easy to sign up and very professional. I would definitely recommend car shields to my friends and family
I kept seeing the commercial and I decided to give them a call
Date of experience: November 5, 2023
Thank you for your time and review. If you have any questions give us a call!
CALLED CAR SHIELD TO GET A SERVICE GARAGE TO FIT THE SITUATION.WELL DONE THEY GAVE ME 3 PLACES TO GO TO,.😎🌴🏍
Date of experience: February 5, 2024
Easy to deal with. No pressure from sales rep. Rep was knowledgeable, helpful and followed up with me.
Already had a policy on another vehicle
Date of experience: October 27, 2023
Thanks for the review and welcome to CarShield! Thank you for choosing us! We want to make sure you're completely satisfied with your policy, so please contact us with any questions or concerns you may have regarding your coverage.
Handled my request very efficiently. Changed credit card for payment.
Advertising
Date of experience: February 6, 2024
I had a question about the radio that was flashing and I called to see if it was covered in my policy and it was. They told me what I needed to do.
Because it was the best fit for my needs.
Date of experience: October 28, 2023
We appreciate your support. If you have any questions don't hesitate to give us a call!
Claim tonight due to lack of Maintenance even though I provided receipts showing maintenance
Car Shield customer service reps were amazing unfortunately once you make a claim you are no longer talking to car Shield but you're now talking to American Auto Show and their customer service Representatives suck
I thought it would be a good insurance policy little did I know American Auto Shield likes to deny every claim leaving the customer with no options
Date of experience: February 1, 2024
Already did and no one contacted me. No reimbursement is not a good policy
Date of experience: February 1, 2024
I didn't have any problems whatsoever with Car Shield. All their representatives are very professional and courteous.
Date of experience: November 12, 2023
Very easy to join and all questions answered. Very good price. Customer service was so very helpful.
Date of experience: October 30, 2023
Thank you for your time and review. If you have any questions give us a call!
This company of car Shield is a must cause you never know when unexpected problems happen with your vehicle
I'm very happy to have car Shield because you never know when your car break down
It's a must to have
Date of experience: November 12, 2023
Wanted to know how to get a hold of car shield when I take my car to get fixed
Very informative
I currently subscribe to it
Date of experience: February 6, 2024
The customer service representative I spoke with was very patient with all my questions and very helpful
Date of experience: October 30, 2023
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.
Was simple to find a place to do the work and I am happy. Didn't know I could have gotten a rental while the work was being preformed, but I do now
Easy monthly payments.
Date of experience: November 2, 2023
The knowledge, professionalism and friendly approach of the representatives were admirable.
Date of experience: February 5, 2024
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
Since forming in 2005, CarShield has had the privilege of protecting over two million vehicles. With every vehicle, our goal is to provide exceptional experience by providing every owner of a vehicle with a dependable, reliable, and affordable solution to unexpected and costly repairs. CarShield is committed to being a financial shield in a time of need.
We are pleased to hear our team was able to answer any questions you had. Thank you again for your time.