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CarShield has a rating of 4.3 stars from 3,639 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarShield most frequently mention customer service, repair shop, and great experience. CarShield ranks 1st among Auto Repair sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 hours
I have 2 vehicles covered under car shield including my 19 year old Land Cruiser. It comes with specific & straight forward guidance if we ever break down. Very happy to know I'm covered in the future!
Engine blew up and they only covered $1200 out of the $6000. My shop provided all the necessary details from cause of failure to freeze frame data. They refused to pay the entire claim. Even though all parts were covered under the contract. If you google this company you'll understand why there's a 10 million dollar lawsuit for deceptive ads. No shop or dealership wants to deal with CarShield either. They are difficult to work with and do not pay out. Save yourself and go with another company.
So far. So good. Get it! I've had a great experience so far.
Date of experience: February 6, 2024
Representative was professional and friendly and knowledgeable.
To protect our baby.
Date of experience: February 5, 2024
Carshield was very accommodating for my request to cancel my car repair plan. Their customer service did a great job handling my situation.
Very helpful.
Their record of service.
Date of experience: August 10, 2023
The main reason I left car shield is because of home shield.
Car shirldgood home shield Bad.
Date of experience: February 4, 2024
Called to have something changed. Very friendly and efficient. Quick and easy.
The commercials on tv
Date of experience: February 4, 2024
No problems. Straight forward. Nothing needs to be said.
Good coverage at a good price.
Date of experience: February 6, 2024
The agent I spoke with was personable, professional, knowledgeable, helpful and pleasant
Best coverage for the best price
Date of experience: February 5, 2024
No hassles! Very happy the way it was handled it was all seamless, and service center was paid promptly
Date of experience: October 31, 2023
We appreciate your support. If you have any questions don't hesitate to give us a call!
Very respectful when I had issue with Truck called me back as soon as possible they Handled it well Thank you carshield team.
Never new it existed till I ran into a Gentleman at a car wash went he told me he had
Carshield he told me look them up I did very impressed Thank you.
Date of experience: December 20, 2023
We appreciate your support and review. If you have any questions about your policy don't hesitate to give us a call!
I am sorry I did not get a chance to use it. I was only three months with car shield and did get a chance to use car shield.
My intention were good, till i learnt that the car dealer switch my car with an old car.
Date of experience: November 2, 2023
We appreciate your support and review. If you have any questions about your policy don't hesitate to give us a call!
This latest thing you have come up with, is totally unfamiliar to me, there fore i cannot give an honest review,,,,,,,,,,
Need affordable ins, for vehicle repairs
Date of experience: November 5, 2023
We appreciate your time and we are glad you took the opportunity to protect your vehicle. If you have any questions give us a call!
Customer service was caring and very helpful in all my needs and concerns.
Date of experience: February 2, 2024
Was not provided Roadside Assistance! Person said I was not covered for Roadside Assistance. He said I had to pay 95.00 for the service
Helpful after I explained problems.
Good Question
Date of experience: November 2, 2023
We are pleased to hear our team was able to answer any questions you had. Thank you again for your time.
Do not buy this insurance - this is a ripoff. They found an excuse to turn down a repair. Just find a mechanic and pay for the repair yourself.
Date of experience: September 28, 2022
Very happy to be with the rest of the team and the work you do 🙏
You do for me and my family keep my car running when I need you to help me out with this order. Thank you for everything you do for me. ♥️❤️🙏
Date of experience: February 4, 2024
Haven't used them yet
Haven't used them yet
Haven't used them yet
Haven't used them yet
Haven't used them yet
Date of experience: January 18, 2024
I've called three more times for a refund and haven't received it after 2 1/2 weeks. I am very unsatisfied.
Every representative I talked to give me a different answer, and I still haven’t received my refund
Date of experience: November 3, 2023
Even though we are sorry to see you go as a customer, we hope you keep us in mind for the future. If there is anything more we can do for you, please give us a call.
It took sometime to get someone to approve the claim but outside of that it was good
Date of experience: February 3, 2024
Wonderful exchange during the call. Staff members was very professional
Interesting in covering unforeseeable events or breakdowns
Date of experience: February 5, 2024
Customer service,(Angela to be exact) Went above and beyond!
Beyond helpful. Went above and beyond the job!
I needed a warranty and it sounded decent.
Date of experience: February 5, 2024
Some what unhappy and don't know why I need to send paperwork on service done a year ago
Confusing
Thought you were a company that would help with my car/repair
Date of experience: February 4, 2024
Part covered. Service station did not do CS. Requested you pay me after I paid
I am a member
Date of experience: February 5, 2024
Just make sure you understand what the contract details.
So far , great !
Made sure of what was covered.
Date of experience: February 5, 2024
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
Since forming in 2005, CarShield has had the privilege of protecting over two million vehicles. With every vehicle, our goal is to provide exceptional experience by providing every owner of a vehicle with a dependable, reliable, and affordable solution to unexpected and costly repairs. CarShield is committed to being a financial shield in a time of need.
Even though we are sorry to see you go as a customer, we hope you keep us in mind for the future. If there is anything more we can do for you, please give us a call.