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CarShield has a rating of 4.3 stars from 3,639 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarShield most frequently mention customer service, repair shop, and great experience. CarShield ranks 1st among Auto Repair sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 hours
I have 2 vehicles covered under car shield including my 19 year old Land Cruiser. It comes with specific & straight forward guidance if we ever break down. Very happy to know I'm covered in the future!
Engine blew up and they only covered $1200 out of the $6000. My shop provided all the necessary details from cause of failure to freeze frame data. They refused to pay the entire claim. Even though all parts were covered under the contract. If you google this company you'll understand why there's a 10 million dollar lawsuit for deceptive ads. No shop or dealership wants to deal with CarShield either. They are difficult to work with and do not pay out. Save yourself and go with another company.
Although I have been a customer for some time, I never used the service as my truck was totaled out on the 18th of Oct. From a deer accident.
I chose Car Shield because of the price markup's out there today and for the money I couldn't argue the price for the added insurance that was offered me. I will with no hesitation opt to choose Car Shield in the future simply because it's always better to have and not use than need to use and not have, simple choice!
Date of experience: November 5, 2023
Car Shield has the best after market vehicle warranty, for the value of my vehicles, on the dollar. I wish Car Shield, was offered in all states.
Quick, Easy, Caring, Understanding, Professional Service.
To me, the best after warranty, vehicle repair company on the market.
Date of experience: August 20, 2023
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
I called to ensure the mechanic I wanted to use was approved. Easy process.
I needed a plan with flexibility, Car Shield provides that option.
Date of experience: February 4, 2024
Fast and efficient use of coverage. No delay in services as I experienced with another warranty company.
Seemed more professional than others
Date of experience: October 31, 2023
We are pleased to hear our team was able to answer any questions you had. Thank you again for your time.
My car was in the shop for 4 days, they said they couldn't find the problem, check engine light still on said they cleared it
Nothing could be done because shop had not opened a claim,
Tv advertisement
Date of experience: December 1, 2023
CarShield was very easy to enroll.
And whenever I need to speak to someone, they are always available on the phone :)
Peace of Mind and my friend recommended them.
Date of experience: October 5, 2023
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.
Needed major repairs on my car and Car Shield was there fir me.
Date of experience: February 1, 2024
Never had to ask they knew what to do to fix my problem
More for buck
Date of experience: February 4, 2024
Refused me a rental car, paid $200 of a $2400 bill. False advertising.
Horrible.
Because, obviously I’m stupid.
Date of experience: February 1, 2024
I have a good customer service with car shield service on the phone with the representative
Because it is good to have if I have any issues with my engine on my car
Date of experience: February 3, 2024
Car shield has great customer service and the staff is aware ready to answer any question you may have.
Great listeners. Explained everything
So your TV ads and like what they had to say.
Date of experience: October 27, 2023
We appreciate your support and review. If you have any questions about your policy don't hesitate to give us a call!
You don't help with the things I need done to my car. Like a starter or a short some were in my car.
The way it was addressed to me,I though it would bee good for me. But it has not been.
Date of experience: August 13, 2023
If they follow through it will be great experience
Tv advertising
Date of experience: February 4, 2024
Was inquiring about my truck, since we already have our family vehicle insured with car shield.
Best coverage at a reasonable price
Date of experience: February 4, 2024
Car Shield would not cover a part that clearly in my service agreement.
N/a
Starting to wish I didn't.
Date of experience: February 4, 2024
Very helpful and covered a few things before I sold my car.
Wanted to insure that I would not be out of pocket for a large expense.
Date of experience: February 4, 2024
Yes very courteous and professional way dealing with me
For protection of possible malfunction of car(motor)
Date of experience: February 4, 2024
Your customer service was very easy to deal with and things were taken care of immediately.
Great warranty and good rates for a lot of coverage
Date of experience: February 3, 2024
Reported issues and were taken care
Right away to there proper departments
Issues were resolved
Costly parts and labor of any owner vehicles
Date of experience: February 4, 2024
My claim was handled quickly without any issues. Thank you
I was referred to car shield.
Date of experience: February 4, 2024
Got my car fix when needed to be done with out problems
Needed a warranty my factory ran out
Date of experience: February 4, 2024
Signed up for coverage on a new vehicle.
Customer service rep was outstanding
Quick signup with no contract required
Date of experience: February 4, 2024
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
Since forming in 2005, CarShield has had the privilege of protecting over two million vehicles. With every vehicle, our goal is to provide exceptional experience by providing every owner of a vehicle with a dependable, reliable, and affordable solution to unexpected and costly repairs. CarShield is committed to being a financial shield in a time of need.
Even though we are sorry to see you go as a customer, we hope you keep us in mind for the future. If there is anything more we can do for you, please give us a call.