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CarShield has a rating of 4.3 stars from 3,639 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarShield most frequently mention customer service, repair shop, and great experience. CarShield ranks 1st among Auto Repair sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 hours
I have 2 vehicles covered under car shield including my 19 year old Land Cruiser. It comes with specific & straight forward guidance if we ever break down. Very happy to know I'm covered in the future!
Engine blew up and they only covered $1200 out of the $6000. My shop provided all the necessary details from cause of failure to freeze frame data. They refused to pay the entire claim. Even though all parts were covered under the contract. If you google this company you'll understand why there's a 10 million dollar lawsuit for deceptive ads. No shop or dealership wants to deal with CarShield either. They are difficult to work with and do not pay out. Save yourself and go with another company.
Carshield does NOT pay for repairs like they claim to. I have the gold protection coverage which includes enhanced powertrain coverage. My transmission started having issues and the adjuster said they would NOT cover ANY repairs because it was a "PRE-EXISTING CONDITION". I purchased Carshield to give me peace of mind because it was a 5 year old vehicle and I had no records of how the previous owners maintained the car. Well, Carshield will not cover repairs that were due to the negligence of the previous owner. I asked the adjuster what was the point of used car warranty if that was the case and he said did not know. The adjuster's name is Mark. They send out an inspector that works for them which will find a way to get away with not having to pay for repairs. Mark also clearly told me on the phone that the only thing they could cover was the diagnostics test then refused to cover that as well. I called the Carshield claims department asking for Mark to give me a call and they said he didn't have to call me and then pretended that they couldn't hear me and hung up on me. NEVER IN MY LIFE HAVE I EVER DEALT WITH SUCH A FRAUDULENT, UNETHICAL, UNPROFESSIONAL COMPANY. I highly recommend you do not waste your money on this company or expect for them to pay for any repairs.
Tip for consumers:
Carshield does NOT pay for repairs that are listed on their coverage plan.
Products used:
Carshield Gold Coverage Plan
Date of experience: January 24, 2022
The commercial and advertising are all false. We have been with CarShield for 5+ years, making our payments on time and keeping our car regularly maintained at the dealership. We had a problem with the throttle body a couple of years ago and we were denied the claim because in the fine print, throttle bodies aren't covered. This past month, when we took the car in for service they said that the car was burning oil and needed to do a teardown to figure out the problem. We reported this to CarShield, they approved the teardown and authorized us to get a rental vehicle. The dealership did the teardown and realized that a new engine would be needed, but had to wait three weeks to get an inspection from CarShield. They finally came and did the inspection and sent my wife a text saying that the repairs are approved. Great! Until the following day when they called to say that the repairs were not approved AND since they weren't, we had to pay for the rental car...after a 3 week delay on their part!
Basically, in our experience, every word in their commercials and ads and on the website are untrue. We paid over $5,000 in premiums for absolutely nothing but disappointment in return. We have canceled this bogus service and recommend that everyone else do the same. No matter the issue with your car, they have some unseen little loophole to get out of paying for it like they say. This is not an extended warranty, this is a scam. The only response they had to our questions is "you didn't read the fine print." If we saw everything in the fine print, we never would have paid a nickel to this company, because nothing is covered.
Products used:
CarShield
Date of experience: December 29, 2023
My representative was very polite, knowledgeable and patient in answering my questions and concerns.
Inexpensive, covers most of my car needs and repairs.
Date of experience: October 18, 2023
I had a car shield account and I had some employment issues they were willing to work with me to help prevent me losing my coverage
Tv commercials
Date of experience: August 17, 2023
So far so good.Overall a satisfied customer.Great customer service.Claim processed efficiently and professionally.
Satisfied
Good customer service record
Date of experience: August 18, 2023
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us
Fortunately I have not had to use their services but I feel good knowing that they will be when and if I need them.
Safety more than anything. Knowing I can get my car fixed and not have to pay a fortune.
Date of experience: August 7, 2023
We appreciate your time and we are glad you took the opportunity to protect your vehicle. If you have any questions give us a call!
I purchased a plan in January 2024 have not filed a claim as of yet so I cannot give a review
My car was out of Warranty
Date of experience: February 1, 2024
Just great with three companies being with them for two years
Update my autopay
Date of experience: February 1, 2024
Have no experience with Carshield other than I pay my premium and yall accept it so I don't have an opinion.
To be pro active.I have a great little 2011 ford and have had no problems but I figure that probably the time is going to come.
Date of experience: January 7, 2024
Thanks for the review and welcome to CarShield! Thank you for choosing us! We want to make sure you're completely satisfied with your policy, so please contact us with any questions or concerns you may have regarding your coverage.
Experience was great. There was no question about the repair. Thank you.
Date of experience: February 1, 2024
All I did was get my account number which I lost recently.
Date of experience: February 1, 2024
Because they're the best and they're awesome and awesome customer service
Awesome better than any other car Shile
Because they're the best
Date of experience: February 3, 2024
My mechanic filled a claim weeks ago still haven't got a response
Date of experience: February 1, 2024
I found out that carShield sales your contract to different dealers but it's okay as long as they do what I need when I need them
From the commercials
Date of experience: January 1, 2024
When I needed help they were there for me and my saturation
They were very helpful
Because I have a old vehicle and I save money
Date of experience: February 3, 2024
Fantastic, very friendly and knowledgeable. Awesome
Peace of mind
Date of experience: February 2, 2024
Worse scam artists ever. Horrible customer service. Will be getting sued shortly
I did not choose them. And never would
Date of experience: February 2, 2024
I was very pleased with the service I received. It took a little longer than I'd hoped, but the work was accomplished.
They took care of my problems
Cost was reasonable
Date of experience: August 11, 2023
I like the car shield, they have taken the time with me in how to explain my contract with me very clearly
Date of experience: August 4, 2023
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
Car Sheild approves a price they will pay, rest is out of your pocket. Depends on mechanics costs and labor.
Cars need repair, never have cash for car emergencies.
Date of experience: December 4, 2023
We do apologize you feel this way. We at CarShield have little to no control over the claims, shop process, or the administrators' decision. We are, however, always willing to explain the coverage details or help you with any of your Customer Service needs.
Within the years that I've been a part of carshield no problem when my car need repair things cost you for everything when it come to my STS Cadillac
She very helpful no problem when helping me when I asked a question she answered professionally and I was very satisfied with service
Because I needed warranty for my car at a lower price that I can afford thank you
Date of experience: January 12, 2024
We appreciate your support. If you have any questions don't hesitate to give us a call!
Several phone calls to office to get things going.
Advertising
Date of experience: February 2, 2024
The customer service representative was very helpful and pleasant, and got me back on the road in a very short time.
I needed some sort of warranty for my vehicle, and car Shield sounded great.
Date of experience: August 20, 2023
Thank you for your review. Glad to see our customer service was able to help you out so quickly. Please contact us if you have any other questions.
Simple, quick and precise help. The process was swift and hands off. The dealer and CarShield worked together to reduce my cost.
Prevent large repair cost
Date of experience: November 21, 2023
We’re happy to help. Let us know if you need anything else.
Thank you for your response to our repair need. Your insurance is well worth it and we would, and have recommended you to others.
We needed a good extended warranty
Date of experience: August 21, 2023
We're happy to hear this. Let us know if you need anything else.
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
Since forming in 2005, CarShield has had the privilege of protecting over two million vehicles. With every vehicle, our goal is to provide exceptional experience by providing every owner of a vehicle with a dependable, reliable, and affordable solution to unexpected and costly repairs. CarShield is committed to being a financial shield in a time of need.
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.