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CarShield has a rating of 4.2 stars from 3,636 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarShield most frequently mention customer service, repair shop, and great experience. CarShield ranks 1st among Auto Repair sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 hours
I have 2 vehicles covered under car shield including my 19 year old Land Cruiser. It comes with specific & straight forward guidance if we ever break down. Very happy to know I'm covered in the future!
Engine blew up and they only covered $1200 out of the $6000. My shop provided all the necessary details from cause of failure to freeze frame data. They refused to pay the entire claim. Even though all parts were covered under the contract. If you google this company you'll understand why there's a 10 million dollar lawsuit for deceptive ads. No shop or dealership wants to deal with CarShield either. They are difficult to work with and do not pay out. Save yourself and go with another company.
Was one phone call and all was taken care great value.
Was the best for the value to keep my truck healthy.
Date of experience: February 1, 2024
Nothing yet. Only made payments. We will see how they are when they need to pay for problems when they happen.
My other warranty ran out. I say the commercial
Date of experience: August 13, 2023
I call and ask the time line for my payment is due. The person at the customer service help me out by giving me my due date
I have seen the commercial on TV and someone I know is in the commercial, she talk very highly about you guys.
Date of experience: August 12, 2023
The way they handle them with customer service talked with them and handled everything proper
About what was all covered in my contract and I wanted to
Date of experience: February 1, 2024
But once I had to use the service I was quite pleased and will continue to use it in the future
Date of experience: February 1, 2024
I have not needed any service yet, but I purchased this service should I need to use it.
Previously used their services for my prior pickup truck.
Date of experience: February 1, 2024
I would like to know how your payment amount was calculated.
Date of experience: February 2, 2024
Clear and understandable, no problems. Patiently answered questions.
Looking for help
Date of experience: February 2, 2024
Need to upgrade customer service. I did not get complete answers when l asked.
I was very happy when my vehicle was ready to drive off the mechanics shop.
My warranty had expired.
Date of experience: February 1, 2024
Car Shield covered the repairs that were necessary to get my car back on the road and I was pleased with the follow-up communication I had with representatives from Car Shield.
Representatives called me several times with updates about the services they were paying for and assured me it was being taken care of in a timely manner.
The best choice, I felt at the time, and believe that to be true today.
Date of experience: August 15, 2023
Car Shield took care of the repairs without batting a eye. No problems with the service department accepting Car Shield!
Excellent reviews!
Date of experience: August 21, 2023
I haven't used it. I had a battery problem that I had to replace but I forgot to use car Shield
I chose car Shield for problems just like that. I hope I remember that when something else happens. I do have high hopes
Date of experience: February 1, 2024
Everytime I call for a claim I get it's not covered,100.00 a month for that answer
Date of experience: February 1, 2024
Kind, considerate, and we'll trained staff. I won't mind calling back when I have a problem.
Perfect
Your rating and commercials.
Date of experience: January 15, 2024
I love car shield and I am so thankful that I got it
I seen the commercial on TV
Date of experience: February 1, 2024
Car shield has been nothing but extraordinaryto me and my families well being when it comes to my car.
(Smile) At first because of Ice T. Then I did my research and found them to be true and reliable.
Date of experience: November 10, 2023
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
Never had to call, but felt protected even never had to use it
Promoted on several internet sites.
Date of experience: February 1, 2024
I called and my questions were answered on all my questions
Need to check my automatic payment account
Date of experience: February 1, 2024
No experience with them to know how they will respond
Advertisement
Date of experience: February 1, 2024
I called to move back my payment for 2 days. It was taken care of very quickly. Thank You!
Date of experience: February 1, 2024
The agent was so nice and helpful. Made me glad I called
Great and speedy
Tv commercial
Date of experience: February 1, 2024
Radiator needed to be replaced and it was covered.
Date of experience: February 1, 2024
Vehicle repaired to our satisfaction. Customer service and support was excellent
Date of experience: February 1, 2024
Everyone did follow up to make sure my service was completed.
I was suppose to get refunded for my towing and never did.
Date of experience: February 1, 2024
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
Since forming in 2005, CarShield has had the privilege of protecting over two million vehicles. With every vehicle, our goal is to provide exceptional experience by providing every owner of a vehicle with a dependable, reliable, and affordable solution to unexpected and costly repairs. CarShield is committed to being a financial shield in a time of need.
We’re happy to help. Let us know if you need anything else.