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CarShield has a rating of 4.2 stars from 3,636 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarShield most frequently mention customer service, repair shop, and great experience. CarShield ranks 1st among Auto Repair sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 hours
I have 2 vehicles covered under car shield including my 19 year old Land Cruiser. It comes with specific & straight forward guidance if we ever break down. Very happy to know I'm covered in the future!
Engine blew up and they only covered $1200 out of the $6000. My shop provided all the necessary details from cause of failure to freeze frame data. They refused to pay the entire claim. Even though all parts were covered under the contract. If you google this company you'll understand why there's a 10 million dollar lawsuit for deceptive ads. No shop or dealership wants to deal with CarShield either. They are difficult to work with and do not pay out. Save yourself and go with another company.
I needed coverage information, it was given competently.
Date of experience: February 1, 2024
Sales person was very courteous and Knowledgeable. The gentleman answered all my questions.
Sales person was very courteous and knowledgeable.
I already have American home shield.
Date of experience: February 1, 2024
When asked a question was given courteous answers and revised what ask in the mail quickly.
Commercial advertising.
Date of experience: February 1, 2024
Customer service representative was very helpful and pleasant to speak with, as always
Needed warranty coverage
Date of experience: February 1, 2024
Not what we wanted after reading book that was sent
Date of experience: February 1, 2024
Exceptional customer service, great experience with representative
Date of experience: February 1, 2024
I called to receive a copy of my contract and they were very helpful.
TV adds and the warranty of my car had expired and I wanted to have a security blanket just in case of any unforeseen breakdowns.
Date of experience: February 1, 2024
Great experience would recommend them to anyone that needs protection for their vehicle
Very helpful
Through information we have received
Date of experience: February 1, 2024
Very pain free, nice people, sent parts promptly and paid quickly.
Date of experience: February 1, 2024
Customer service helpful and answered my questions
App showed a different amount due so I called they informed me the app was having problems she took my payment.
To protect my car
Date of experience: February 1, 2024
The process of filing a claim was very fast and simple. The Car Shield rep was very helpful throughout this process.
I need help in getting my car towed to the dealership, and the representative stayed on the phone calling several different tow companies for me to make sure one got to me ASAP.
Price is affordable, and filing a claim was fast and easy.
Date of experience: August 8, 2023
Had a bad injector and it was covered! Took it to a dealer because the injector couldn't be found anywhere in Houston.
Date of experience: November 13, 2023
I have no complaints because I haven't had a break down with my car.as for the plan I have with the company.
Because I saw the advertisement and it won me over to try you'll company.
Date of experience: August 11, 2023
Thank you for your time and review. If you have any questions give us a call!
Very satisfying very informative if I was unsure about anything I called and the customer service was very helpful.
The rates was affordable
Date of experience: August 18, 2023
We appreciate your time and we are glad you took the opportunity to protect your vehicle. If you have any questions give us a call!
I haven't needed to use car shield yet. Needed new batteries for key starter. Had to buy i new tire.
Date of experience: August 4, 2023
Thank you for your time and review. If you have any questions give us a call!
Services were rendered professionally. They handled my concern with dignity and help me solved the problem.
Awesome
There was a need to have peace of mind with car repairs.
Date of experience: August 29, 2023
Thank you for your time and review. If you have any questions give us a call!
A little rocky to start, but the dealership and Car Shield worked it out. Very satisfied with results.
Issues were resolved.
Coverage for major components at a fair price.
Date of experience: August 23, 2023
We appreciate your support and review. If you have any questions about your policy don't hesitate to give us a call!
I was given a quick response to my Claim Request,Service Shop said their Employees at Carshield were very Courteous to Her.
Very respectable Young lady handled my Claim,helped me get a Tow trk to my Location fast before the local Service shop closed.
Recommendations from Friends
Date of experience: January 8, 2024
We’re happy to help. Let us know if you need anything else.
Not so much me but the dealership wasn't happy about the way the rep handled my problem. I was told he or she was very rude?
Was ok just didn’t think the dealership should have not been happy with the service, I have been with you since I believe 2018 and have paid my bill on time each month. I would never take advantage of the company
Because I was told this was or us a reputable company.
Date of experience: August 8, 2023
Explained lengthy issue with customer service rep who listened attentively and Jared provided me very satisfactory answers.
Very satisfying.
Recommended.
Date of experience: August 14, 2023
I have had the best experience with car shield. They make things easy and convenient when filing a claim.
Good customer service overall.
I chose CarShield because it was very affordable.
Date of experience: August 14, 2023
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
Since forming in 2005, CarShield has had the privilege of protecting over two million vehicles. With every vehicle, our goal is to provide exceptional experience by providing every owner of a vehicle with a dependable, reliable, and affordable solution to unexpected and costly repairs. CarShield is committed to being a financial shield in a time of need.
We appreciate your support. If you have any questions don't hesitate to give us a call!