- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
CarShield has a rating of 4.2 stars from 3,628 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarShield most frequently mention customer service, repair shop, and great experience. CarShield ranks 1st among Auto Repair sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 hours
I have 2 vehicles covered under car shield including my 19 year old Land Cruiser. It comes with specific & straight forward guidance if we ever break down. Very happy to know I'm covered in the future!
Engine blew up and they only covered $1200 out of the $6000. My shop provided all the necessary details from cause of failure to freeze frame data. They refused to pay the entire claim. Even though all parts were covered under the contract. If you google this company you'll understand why there's a 10 million dollar lawsuit for deceptive ads. No shop or dealership wants to deal with CarShield either. They are difficult to work with and do not pay out. Save yourself and go with another company.
Some of the sencers are not covered and some of the suspension was not covered! Other than that. I like car shield!
Talked to them about the suspension issue!! First it was covered then it wasn’t!!! Other then that I love the coverage!
Good value!
Date of experience: October 18, 2023
Took longer than thought facility put in wrong part first time had to find right part
Hard to understand person on phone
I have needed it
Date of experience: January 4, 2024
Alex explained the plan well, which helped us make the decision to enroll
We figured that extra coverage couldn't hurt we hope we never have to use it but, glad to know we have it
Date of experience: January 20, 2024
Could not get car back until next day until lack of response to repair shop
Less than satisfied
Need for product
Date of experience: January 11, 2024
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
I like car shield. No worries. Work gets done. Hardly no cost to you
answered all my questions.
Date of experience: January 15, 2024
Contacted customer service on coverage process. Was a great help on what to do.
Wanted extended warranty coverage
Date of experience: January 15, 2024
Never used Car Shield, but the people on the phone were always polite, professional and helpful.
Polite and professional
Good advertising on TV and had good coverage.
Date of experience: January 2, 2024
They take care of my needs when I call for service or asking questions they answer
Great
I chose car shield after I checked them out on internet comments
Date of experience: January 1, 2024
The part I needed was obsolete and unavailable anywhere in the USA except a salvage yard. CarShield paid for the part(s).
Past experiences with them.
Date of experience: August 8, 2023
The only thing they paid for was the labor/parts/fuel. Understood. But they wouldn't pay for the diagnostics to determine and/or problem/resolution.
Offered. In retrospect I’d not do it again. Finding a trustworthy shop can be difficult. Especially in rural communities.
Date of experience: August 9, 2023
Car Shield will perform as expected, If you follow the guidelines of the contract.
They explained why there were delays getting a claim number.
My factory warranty expired and I wanted the best coverage.
Date of experience: January 13, 2024
We appreciate your support. If you have any questions don't hesitate to give us a call!
I had a question about what car shield protection actually covers on your car.
The service was helpful and the rep. answered my questions.
I saw commercials on TV and I liked what they covered on your vehicle.
Date of experience: January 13, 2024
We are pleased to hear our team was able to answer any questions you had. Thank you again for your time.
Just subscribed to car shield haven't been able to us it yet.
Date of experience: January 17, 2024
Thanks for the review and welcome to CarShield! Thank you for choosing us! We want to make sure you're completely satisfied with your policy, so please contact us with any questions or concerns you may have regarding your coverage.
Not stressful. Was informed of what was going on in each step with you and service station
Advertising. Seemed like a good deal
Date of experience: December 20, 2023
We’re happy to help. Let us know if you need anything else.
The agent was able to explain the circumstances under which our claim would be approved.
Very professional
To avoid high costs of maintaining my vehicle
Date of experience: January 6, 2024
We appreciate your support. If you have any questions don't hesitate to give us a call!
I haven't had to experience any auto service that has to involve Car Shield at this time, I will hold my comments at this time.
From what I have read and tv ad's.
Date of experience: October 26, 2023
We appreciate your support. If you have any questions don't hesitate to give us a call!
Still waiting to get car back and see what the payment will be
Were polite. Just had to get several calls to answer all their questions
No particular reason
Date of experience: January 19, 2024
Since having car shield, I've only used it twice but car sheild has saved me over $4,500.
Just wanted too pay my bill over the phone. She was very polite and helpful.
Just wanted some extra protection
Date of experience: January 4, 2024
We appreciate your time and we are glad you took the opportunity to protect your vehicle. If you have any questions give us a call!
Helped with automatic payment on the 13 of every month on my credit card.Thank You For Your Help.
Great
Peace of mind
Date of experience: December 7, 2023
We are pleased to hear our team was able to answer any questions you had. Thank you again for your time.
I've been paying for many years without a claim
I made a claim and it was rejected
Car shield sucks
Disappointed
I thought they were an upstanding company
Date of experience: January 10, 2024
Even though we are sorry to see you go as a customer, we hope you keep us in mind for the future. If there is anything more we can do for you, please give us a call.
3 min question answered - it was a question about status of my account.
Simple question
Date of experience: January 13, 2024
Thank you for your time and review. If you have any questions give us a call!
No policy no email denied $326 money for nothing. Your turn to comment
Date of experience: January 13, 2024
We apologize if you feel this way. We do go over what is covered with you on the initial phone call and also send you the policy.
Seems like a good value for the money the staff is very helpful
My car is getting older
Date of experience: January 14, 2024
Thought I had to pay by calling in on the forth of the month did not show o n my account
Used car shield before for 5 years
Date of experience: November 19, 2023
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
My customer service rep understood my needs and acted on the problem quickly and pleasantly.
Best deal I could find.
Date of experience: January 17, 2024
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
Since forming in 2005, CarShield has had the privilege of protecting over two million vehicles. With every vehicle, our goal is to provide exceptional experience by providing every owner of a vehicle with a dependable, reliable, and affordable solution to unexpected and costly repairs. CarShield is committed to being a financial shield in a time of need.
We appreciate your time and we are glad you took the opportunity to protect your vehicle. If you have any questions give us a call!