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    CarShield

CarShield

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Overview

CarShield has a rating of 4.2 stars from 3,792 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarShield most frequently mention customer service, repair shop, and credit card. CarShield ranks 1st among Auto Repair sites.

  • Service
    1653

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 80.2%
Positive
1,742
Neutral
112
Negative
319
View ratings trends
19
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How would you rate CarShield?

Reviews (3,792)

Rating

Timeframe

Other

Reviews that mention popular keywords

car shield (1039) customer service (490) repair shop (104) credit card (56) repair facility (30) tow truck (27) service department (22) car repair (68)
Thumbnail of user latashad38
Texas
1 review
0 helpful votes
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October 27th, 2023
Verified purchase

I was very pleased with the customer service rep all my question was answer.

Reason I chose this business:

For the long term service

Date of experience: October 27, 2023

Thumbnail of user carshieldr1
Carshield R. – CarShield Rep

We are pleased to hear our team was able to answer any questions you had. Thank you again for your time.

Thumbnail of user monicap283
Ohio
2 reviews
0 helpful votes
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October 2nd, 2023
Verified purchase

It was good, for over the phone. Could have been explained better but good.

Reason I chose this business:

I have a lot of miles on my car. Can't afford another one.

Date of experience: October 2, 2023

Thumbnail of user carshieldr1
Carshield R. – CarShield Rep

Thanks for the review and welcome to CarShield! Thank you for choosing us! We want to make sure you're completely satisfied with your policy, so please contact us with any questions or concerns you may have regarding your coverage.

Thumbnail of user debbieh1099
Nevada
1 review
4 helpful votes
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September 28th, 2022
Verified purchase

Do not buy this insurance - this is a ripoff. They found an excuse to turn down a repair. Just find a mechanic and pay for the repair yourself.

Service
Value
Quality

Date of experience: September 28, 2022

Thumbnail of user rogera541
Florida
1 review
0 helpful votes
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February 5th, 2024
Verified purchase

CALLED CAR SHIELD TO GET A SERVICE GARAGE TO FIT THE SITUATION.WELL DONE THEY GAVE ME 3 PLACES TO GO TO,.😎🌴🏍

Date of experience: February 5, 2024

Thumbnail of user richards6325
Massachusetts
1 review
0 helpful votes
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February 6th, 2024
Verified purchase

The representative I spoke with was very pleasant and friendly. It was a pleasure dealing with h.

Reason I chose this business:

I chose Car Shield because of the commercials I saw on TV.

Date of experience: February 6, 2024

Thumbnail of user velorisp
Minnesota
1 review
0 helpful votes
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August 15th, 2023
Verified purchase

One call is all it took on our part car shield made it easy

Reason I chose this business:

Seen the ad

Date of experience: August 15, 2023

Thumbnail of user garryb213
Georgia
1 review
0 helpful votes
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August 20th, 2023
Verified purchase

Great. Everyone were Very Professional, and care about the Customer and know their job.

Date of experience: August 20, 2023

Thumbnail of user carshieldr1
Carshield R. – CarShield Rep

Thank you for the kind words. We are pleased to hear you found our service helpful! If you have any other questions, don't hesitate to contact us.

Thumbnail of user stephenc2245
Texas
1 review
0 helpful votes
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September 17th, 2023
Verified purchase

Totally disappointed how everything was handel. Not what I was expecting from car shield.

Not much help, just put me through some more Props to Navigate thru .

Reason I chose this business:

From the Commercials that claim that that Car Shield was a Honorable company.
Man was I wrong!

Service

Date of experience: August 18, 2023

Thumbnail of user carshieldr1
Carshield R. – CarShield Rep

We do apologize you feel this way. We at CarShield have little to no control over the claims, shop process, or the administrators' decision. We are, however, always willing to explain the coverage details or help you with any of your Customer Service needs.

Thumbnail of user cynthiab2621
Illinois
1 review
0 helpful votes
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August 17th, 2023
Verified purchase

The gal I spoke with was very nice and happy and answered my q

Service

Date of experience: August 17, 2023

Thumbnail of user sheilac796
Massachusetts
2 reviews
0 helpful votes
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September 1st, 2023
Verified purchase

They always answer any questions I might have. They are very knowledgeable and helpful.

Reason I chose this business:

Rates and reputation

Date of experience: September 1, 2023

Thumbnail of user carshieldr1
Carshield R. – CarShield Rep

Thank you for your time and review. If you have any questions give us a call!

Thumbnail of user janicem1868
Utah
1 review
0 helpful votes
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January 20th, 2024
Verified purchase

Alex explained the plan well, which helped us make the decision to enroll

Reason I chose this business:

We figured that extra coverage couldn't hurt we hope we never have to use it but, glad to know we have it

Date of experience: January 20, 2024

Thumbnail of user catherined984
Oregon
1 review
0 helpful votes
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February 4th, 2024
Verified purchase

Called to have something changed. Very friendly and efficient. Quick and easy.

Reason I chose this business:

The commercials on tv

Date of experience: February 4, 2024

Thumbnail of user cliffordg104
Connecticut
1 review
0 helpful votes
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February 11th, 2024
Verified purchase

They are experience in their job. And explain what they offer.

Reason I chose this business:

I had RT.66 and they paid less on the work about a quarter (1/4) to three quarter (3/4). While I paid about three quarters (3/4) to almost all of the parts and labor charges.

Date of experience: February 11, 2024

Thumbnail of user anthonyf1460
New York
1 review
0 helpful votes
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January 11th, 2024
Verified purchase

I had no experience yet. I am keeping my fingers crossed that I will never need to use it.

Reason I chose this business:

For financial security if and when my car ever has a problem.

Date of experience: January 4, 2024

Thumbnail of user charlesh3150
Ohio
1 review
0 helpful votes
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February 4th, 2024
Verified purchase

The main reason I left car shield is because of home shield.

Car shirldgood home shield Bad.

Service

Date of experience: February 4, 2024

Thumbnail of user barbaraj1927
Canada
1 review
0 helpful votes
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February 9th, 2024
Verified purchase

The agent was helpful the second time to update the expiration date on my credit card.

The expiration date on my credit card needed to be updated. I had to repeat the request the following month. I have filled out reviews for the same service several times. It wastes your time and mine.

Date of experience: February 9, 2024

Thumbnail of user pats1035
Missouri
1 review
0 helpful votes
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February 3rd, 2024
Verified purchase

It took sometime to get someone to approve the claim but outside of that it was good

Service

Date of experience: February 3, 2024

Thumbnail of user yolaundav
Nevada
1 review
0 helpful votes
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February 17th, 2024
Verified purchase

Keeps me informed as well as my service advisor. Always keeps me in the loop.

Reason I chose this business:

They take care of the bulk of the cost for repairs.

Date of experience: February 17, 2024

Thumbnail of user prestonm133
New York
1 review
0 helpful votes
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February 1st, 2024
Verified purchase

I purchased a plan in January 2024 have not filed a claim as of yet so I cannot give a review

Reason I chose this business:

My car was out of Warranty

Date of experience: February 1, 2024

Thumbnail of user anneo221
Ohio
1 review
0 helpful votes
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January 20th, 2024
Verified purchase

No policy no email denied $326 money for nothing. Your turn to comment

Date of experience: January 13, 2024

Thumbnail of user carshieldr1
Carshield R. – CarShield Rep

We apologize if you feel this way. We do go over what is covered with you on the initial phone call and also send you the policy.

Thumbnail of user stephenp1738
Kentucky
1 review
0 helpful votes
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January 13th, 2024
Verified purchase

3 min question answered - it was a question about status of my account.

Simple question

Service

Date of experience: January 13, 2024

Thumbnail of user carshieldr1
Carshield R. – CarShield Rep

Thank you for your time and review. If you have any questions give us a call!

Thumbnail of user richardj1971
Florida
1 review
0 helpful votes
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January 14th, 2024
Verified purchase

Seems like a good value for the money the staff is very helpful

Reason I chose this business:

My car is getting older

Date of experience: January 14, 2024

Thumbnail of user patriciap3239
North Carolina
1 review
0 helpful votes
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February 1st, 2024
Verified purchase

Experience was great. There was no question about the repair. Thank you.

Service

Date of experience: February 1, 2024

Thumbnail of user maryg3884
Maine
1 review
0 helpful votes
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February 1st, 2024
Verified purchase

All I did was get my account number which I lost recently.

Date of experience: February 1, 2024

Thumbnail of user allanm378
Washington
1 review
0 helpful votes
  • Send Message
February 1st, 2024
Verified purchase

My mechanic filled a claim weeks ago still haven't got a response

Date of experience: February 1, 2024

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From the business

CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.

Business History

Since forming in 2005, CarShield has had the privilege of protecting over two million vehicles. With every vehicle, our goal is to provide exceptional experience by providing every owner of a vehicle with a dependable, reliable, and affordable solution to unexpected and costly repairs. CarShield is committed to being a financial shield in a time of need.

Company Representative

Thumbnail of user carshieldr1
Carshield R.
Customer Service
Typically responds within 2 days

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