CarShield has a rating of 4.2 stars from 3,792 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarShield most frequently mention customer service, repair shop, and credit card. CarShield ranks 1st among Auto Repair sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
I was very pleased with the customer service rep all my question was answer.
For the long term service
Date of experience: October 27, 2023
It was good, for over the phone. Could have been explained better but good.
I have a lot of miles on my car. Can't afford another one.
Date of experience: October 2, 2023
Thanks for the review and welcome to CarShield! Thank you for choosing us! We want to make sure you're completely satisfied with your policy, so please contact us with any questions or concerns you may have regarding your coverage.
Do not buy this insurance - this is a ripoff. They found an excuse to turn down a repair. Just find a mechanic and pay for the repair yourself.
Date of experience: September 28, 2022
CALLED CAR SHIELD TO GET A SERVICE GARAGE TO FIT THE SITUATION.WELL DONE THEY GAVE ME 3 PLACES TO GO TO,.😎🌴🏍
Date of experience: February 5, 2024
The representative I spoke with was very pleasant and friendly. It was a pleasure dealing with h.
I chose Car Shield because of the commercials I saw on TV.
Date of experience: February 6, 2024
One call is all it took on our part car shield made it easy
Seen the ad
Date of experience: August 15, 2023
Great. Everyone were Very Professional, and care about the Customer and know their job.
Date of experience: August 20, 2023
Thank you for the kind words. We are pleased to hear you found our service helpful! If you have any other questions, don't hesitate to contact us.
Totally disappointed how everything was handel. Not what I was expecting from car shield.
Not much help, just put me through some more Props to Navigate thru .
From the Commercials that claim that that Car Shield was a Honorable company.
Man was I wrong!
Date of experience: August 18, 2023
We do apologize you feel this way. We at CarShield have little to no control over the claims, shop process, or the administrators' decision. We are, however, always willing to explain the coverage details or help you with any of your Customer Service needs.
They always answer any questions I might have. They are very knowledgeable and helpful.
Rates and reputation
Date of experience: September 1, 2023
Thank you for your time and review. If you have any questions give us a call!
Alex explained the plan well, which helped us make the decision to enroll
We figured that extra coverage couldn't hurt we hope we never have to use it but, glad to know we have it
Date of experience: January 20, 2024
Called to have something changed. Very friendly and efficient. Quick and easy.
The commercials on tv
Date of experience: February 4, 2024
They are experience in their job. And explain what they offer.
I had RT.66 and they paid less on the work about a quarter (1/4) to three quarter (3/4). While I paid about three quarters (3/4) to almost all of the parts and labor charges.
Date of experience: February 11, 2024
I had no experience yet. I am keeping my fingers crossed that I will never need to use it.
For financial security if and when my car ever has a problem.
Date of experience: January 4, 2024
The main reason I left car shield is because of home shield.
Car shirldgood home shield Bad.
Date of experience: February 4, 2024
The agent was helpful the second time to update the expiration date on my credit card.
The expiration date on my credit card needed to be updated. I had to repeat the request the following month. I have filled out reviews for the same service several times. It wastes your time and mine.
Date of experience: February 9, 2024
It took sometime to get someone to approve the claim but outside of that it was good
Date of experience: February 3, 2024
Keeps me informed as well as my service advisor. Always keeps me in the loop.
They take care of the bulk of the cost for repairs.
Date of experience: February 17, 2024
I purchased a plan in January 2024 have not filed a claim as of yet so I cannot give a review
My car was out of Warranty
Date of experience: February 1, 2024
No policy no email denied $326 money for nothing. Your turn to comment
Date of experience: January 13, 2024
We apologize if you feel this way. We do go over what is covered with you on the initial phone call and also send you the policy.
3 min question answered - it was a question about status of my account.
Simple question
Date of experience: January 13, 2024
Thank you for your time and review. If you have any questions give us a call!
Seems like a good value for the money the staff is very helpful
My car is getting older
Date of experience: January 14, 2024
Experience was great. There was no question about the repair. Thank you.
Date of experience: February 1, 2024
All I did was get my account number which I lost recently.
Date of experience: February 1, 2024
My mechanic filled a claim weeks ago still haven't got a response
Date of experience: February 1, 2024
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
Since forming in 2005, CarShield has had the privilege of protecting over two million vehicles. With every vehicle, our goal is to provide exceptional experience by providing every owner of a vehicle with a dependable, reliable, and affordable solution to unexpected and costly repairs. CarShield is committed to being a financial shield in a time of need.
We are pleased to hear our team was able to answer any questions you had. Thank you again for your time.