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CarShield has a rating of 4.2 stars from 3,613 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarShield most frequently mention customer service, repair shop, and great experience. CarShield ranks 1st among Auto Repair sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 hours
I have 2 vehicles covered under car shield including my 19 year old Land Cruiser. It comes with specific & straight forward guidance if we ever break down. Very happy to know I'm covered in the future!
Engine blew up and they only covered $1200 out of the $6000. My shop provided all the necessary details from cause of failure to freeze frame data. They refused to pay the entire claim. Even though all parts were covered under the contract. If you google this company you'll understand why there's a 10 million dollar lawsuit for deceptive ads. No shop or dealership wants to deal with CarShield either. They are difficult to work with and do not pay out. Save yourself and go with another company.
Had no problem canceling and getting my refund, due to my daughter decided she didn't want it
For a lifted truck
Date of experience: November 4, 2023
Have not used the coverage yet. Reserving my opinion.
Good
The coverage seems to needed.
Date of experience: December 12, 2023
Thanks for the review and welcome to CarShield! Thank you for choosing us! We want to make sure you're completely satisfied with your policy, so please contact us with any questions or concerns you may have regarding your coverage.
Oil leak noted and wanted to know does warranty cover this issue
Excellent
Thought it was best company
Date of experience: December 11, 2023
We appreciate your support. If you have any questions don't hesitate to give us a call!
Very professional and very quick with approving my repairs.
Read about it and liked what it had to offer.
Date of experience: December 9, 2023
Thank you for the kind words. We are pleased to hear you found our service helpful! If you have any other questions, don't hesitate to contact us.
Excellent customer service very experienced and courteous
Date of experience: December 11, 2023
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.
I'm ok with the peace of mind that comes with the policy.
Persistent recruiting.
Date of experience: December 9, 2023
We apologize if you feel this way. We do go over what is covered with you on the initial phone call and also send you the policy.
Great customer service when explaining the policy and how it work.
Online reviews
Date of experience: December 10, 2023
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.
Haven't had to use it yet. It's a secure feeling to know I am covered
I like the plan
Date of experience: November 2, 2023
Thanks for the review and welcome to CarShield! Thank you for choosing us! We want to make sure you're completely satisfied with your policy, so please contact us with any questions or concerns you may have regarding your coverage.
I do not drive much but it is a good contract for people who do.
I had called to cancel my contract. I didn't have any problems with the cancellation.
I had consider it but changed my mind.
Date of experience: November 1, 2023
Thank you for your time and review. If you have any questions give us a call!
I can not give an experience quote because I have not had to use the service yet.
Very knowledgeable.
Seen on TV.
Date of experience: December 4, 2023
We appreciate your time and we are glad you took the opportunity to protect your vehicle. If you have any questions give us a call!
Not happy about having to pay 1000 dollars out of pocket.
The people on the phone end are great, to talk to. But they can only do so much.
Thought it was a good deal. Turns out I'm having second thoughts.
Date of experience: December 10, 2023
That is unfortunate and we’re sorry we couldn't help. We can only cover the parts listed on your policy. Hopefully, we can help with your next repair.
I haven't had to use car shield as yet but from my readings about car shield sure you're OK.
Date of experience: November 26, 2023
We appreciate your time and we are glad you took the opportunity to protect your vehicle. If you have any questions give us a call!
Things went very smoothly and in no time we had the business taken care of. I would recommend them.
Customer satisfaction and reviews were the best of all other companies.
Date of experience: December 9, 2023
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.
Very acceptable helpful wish I knew about car rental since I had to get that too
Very helpful wish I knew about car rental since I had to use that too
Like the idea of it
Date of experience: August 13, 2023
I really had no experience with them. I never use that. I'm trying to save money.
Date of experience: August 15, 2023
Even though we are sorry to see you go as a customer, we hope you keep us in mind for the future. If there is anything more we can do for you, please give us a call.
Satisfactory is a must. And I would say that I was satisfied with Car Shield.
New vehicle
Date of experience: October 31, 2023
We appreciate your support and review. If you have any questions about your policy don't hesitate to give us a call!
I love this company have had then since 2019 and they have never let me down!
Polite and helpful
Online comparisons
Date of experience: August 8, 2023
Excellent they really did the treated me with respect and did the job
I have been with car shield for years
Date of experience: December 8, 2023
Have not had to use it yet the price was quoted was way too high
Because of all the TV advertisement on Facebook and TV
Date of experience: October 30, 2023
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
It was good, BUT I still have NOT received my indeficatin card to carry in my car in case of an accident or whatever!
It seems like a nice reseasonable amount on a monthly issue.
Date of experience: October 29, 2023
Thank you for your time and review. If you have any questions give us a call!
We have not used it yet for repairs but have received phone calls to be sure we are covered,
The reputation of the service.
Date of experience: November 25, 2023
Thank you for your time and review. If you have any questions give us a call!
Had it for 4 - 5 months never used it. Tried it once, parts were not covered.
Good , I called to cancel.
I thought it would give me piece of mind on used car.
Date of experience: December 5, 2023
We appreciate your support. If you have any questions don't hesitate to give us a call!
She was great all my concerns were answered
Customer service is the best
Date of experience: December 9, 2023
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
Since forming in 2005, CarShield has had the privilege of protecting over two million vehicles. With every vehicle, our goal is to provide exceptional experience by providing every owner of a vehicle with a dependable, reliable, and affordable solution to unexpected and costly repairs. CarShield is committed to being a financial shield in a time of need.
Even though we are sorry to see you go as a customer, we hope you keep us in mind for the future. If there is anything more we can do for you, please give us a call.