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CarShield has a rating of 4.2 stars from 3,613 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarShield most frequently mention customer service, repair shop, and great experience. CarShield ranks 1st among Auto Repair sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 hours
I have 2 vehicles covered under car shield including my 19 year old Land Cruiser. It comes with specific & straight forward guidance if we ever break down. Very happy to know I'm covered in the future!
Engine blew up and they only covered $1200 out of the $6000. My shop provided all the necessary details from cause of failure to freeze frame data. They refused to pay the entire claim. Even though all parts were covered under the contract. If you google this company you'll understand why there's a 10 million dollar lawsuit for deceptive ads. No shop or dealership wants to deal with CarShield either. They are difficult to work with and do not pay out. Save yourself and go with another company.
Was pleased with the service they gave me and my mechanic
Answered all my questions
Advertisement
Date of experience: December 8, 2023
My granddaughter had a problem with her vehicle and she had Car Shield and they covered it for her
Because if your reputation and great advertising
Date of experience: December 5, 2023
My experience was very pleasurable dealing with the situation that I was in at the time.
I love Car Shield
Date of experience: December 3, 2023
Very easy to submit. I like the ability to use te repair shop that I want.
Advertising
Date of experience: December 4, 2023
We're happy to hear this. Let us know if you need anything else.
Asked if my battery was covered it's not this survey is a pain
Good
I have carshield
Date of experience: December 7, 2023
Thank you for your time and review. If you have any questions give us a call!
Very professional experience they answered all my questions
Date of experience: December 7, 2023
We appreciate your support. If you have any questions don't hesitate to give us a call!
My transmission went out and they fixed it in a timely matter.
They were all very nice.
Got a advertisement in the mail.
Date of experience: December 8, 2023
They kept in touch with me through the decision process and they also kept in touch with the auto parts place.
They were easy to deal with.
We were sent an offer by card shield and called them up and put a couple vehicles to be covered by them.
Date of experience: November 6, 2023
They answer the phone and take action for changes..
Date of experience: December 8, 2023
Date of experience: December 8, 2023
The representatives are always friendly, courteous, knowledgeable and patient.
I needed a qualified car warranty company that I could rely on.
Date of experience: December 8, 2023
Great customer service experience hassle free needs met
Easy way to make requests when needed
Date of experience: December 7, 2023
Thank you for the kind words. We are pleased to hear you found our service helpful! If you have any other questions, don't hesitate to contact us.
Don't recommend because of how I was told how you handled claims from repairs.
It seemed a good deal for your car
Date of experience: November 17, 2023
We’re happy to help. Let us know if you need anything else.
Not
Sure how to answer I've never had to call you.
Not really sure.
Date of experience: December 4, 2023
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
She gave me all the information. I needed to get to the car shop.
She was knowledgeable on my information that I need.
Hopefully you have the best coverage.
Date of experience: December 4, 2023
We're happy to hear this. Let us know if you need anything else.
Good news for me I did not have to use your service
Date of experience: December 7, 2023
Thank you for your time and review. If you have any questions give us a call!
The girl was very kind and helpful. I really appreciate d her time.
Very helpful and nice
The commercials on TV sold me.
Date of experience: December 6, 2023
We are pleased to hear our team was able to answer any questions you had. Thank you again for your time.
Excellent conversation with the person, explained everything
Recommend by friend
Date of experience: December 7, 2023
It was Awesome! He was very nice and polite. Explain everything in detail.
Refer to by a friend
Date of experience: November 24, 2023
Thanks for the review and welcome to CarShield! Thank you for choosing us! We want to make sure you're completely satisfied with your policy, so please contact us with any questions or concerns you may have regarding your coverage.
The questions i asked were answered amd i was satisfied
To help with any car issues that may come
Date of experience: December 4, 2023
We are pleased to hear our team was able to answer any questions you had. Thank you again for your time.
They reminded me that my payment didn't go through. Have no trouble with car shield.
It was recommended to me.
Date of experience: December 6, 2023
We appreciate your support. If you have any questions don't hesitate to give us a call!
I'm still waiting approval to have my car repaired.
I chose Car Shield because their representative sold me a bill of goods that this company was the best out there!
Date of experience: December 5, 2023
We are always happy to explain your coverage details and assist in any customer service needs, however. We, at CarShield, have little to no control over the decision of your claims. That is up to the administrator of the account.
Fairly simple on my part. Shop May have different experience!
Pre authorization
Price and coverage
Date of experience: December 6, 2023
We appreciate your time and we are glad you took the opportunity to protect your vehicle. If you have any questions give us a call!
Excellent services and references & very well known
Great services
Date of experience: December 5, 2023
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
Representatives help us with our problem and and refund
Good
TV commercials
Date of experience: December 4, 2023
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
Since forming in 2005, CarShield has had the privilege of protecting over two million vehicles. With every vehicle, our goal is to provide exceptional experience by providing every owner of a vehicle with a dependable, reliable, and affordable solution to unexpected and costly repairs. CarShield is committed to being a financial shield in a time of need.
We're happy to hear this. Let us know if you need anything else.