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CarShield has a rating of 4.2 stars from 3,613 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarShield most frequently mention customer service, repair shop, and great experience. CarShield ranks 1st among Auto Repair sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 hours
I have 2 vehicles covered under car shield including my 19 year old Land Cruiser. It comes with specific & straight forward guidance if we ever break down. Very happy to know I'm covered in the future!
Engine blew up and they only covered $1200 out of the $6000. My shop provided all the necessary details from cause of failure to freeze frame data. They refused to pay the entire claim. Even though all parts were covered under the contract. If you google this company you'll understand why there's a 10 million dollar lawsuit for deceptive ads. No shop or dealership wants to deal with CarShield either. They are difficult to work with and do not pay out. Save yourself and go with another company.
Bad I asked for something which didn't get it. You
Date of experience: December 5, 2023
None of the problems that I had with my 175,000 mile Volvo were covered.
Good reputation.
Date of experience: December 4, 2023
That is unfortunate and we’re sorry we couldn't help. We can only cover the parts listed on your policy. Hopefully, we can help with your next repair.
My van was fixed when it broke down. My engine had a knocking sound and Car Shield fixed it.
This experience was that my van was knocking and Car Shield fixed it and other things too
It was the best warranty that I had seen from the previous one.
Date of experience: December 1, 2023
Very knowledgeable associates, everything went very smoothly
After shopping around and checking companies out, I decided on car shield.
Date of experience: December 4, 2023
Car service issue. And rental car questions. Each representative was professional and helpful
Had car shield for several years
Date of experience: December 2, 2023
My experience with car shield has been very satisfying
Saw the preview and decided to try it. I'm glad I did
Date of experience: December 4, 2023
Why won't you send me my policy information I am getting sick of waiting
They lied to me they said that they would send me the paperwork
Date of experience: December 4, 2023
Great customer service and the willingness to help answer questions
A cousin told me about it and I saw advertised commercials on tv
Date of experience: December 4, 2023
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.
So far good service no need for more information at this time.
Because the plan I had was Expired and I said I was getting Car Shield
Date of experience: December 4, 2023
Really can't provide an answer, I've never used their service.
It was a gift from my son.
Date of experience: December 4, 2023
We appreciate your time and we are glad you took the opportunity to protect your vehicle. If you have any questions give us a call!
Had to change my payment method, was able to do so very easily...
Date of experience: November 20, 2023
Great support and very quick. Super staff and very knowledgeable concerning my problem
Price was outstanding and able to pay on a monthly payment
Date of experience: December 1, 2023
I wanted my battery to be covered. They would not cover my hybrid battery.
He was honest with me and told me truth about my hybrid battery not being covered.
Radio advertisement
Date of experience: December 1, 2023
Never had a need for it. Purchased a new vehicle with a warranty.
Date of experience: December 1, 2023
Thank you for your time and review. If you have any questions give us a call!
Effortlessly. Great experience. No stress, no fuss.
Date of experience: December 1, 2023
Car broke down, I called and they made arrangements for a tow truck and a mechanical shop to fix it
Seen ads on TV
Date of experience: November 4, 2023
We’re happy to help. Let us know if you need anything else.
The representative I spoke with a customer service was very professional and very polite
Very satisfied
I chose car shield because I one of the better Business bureau and look at the complaints and seen that people overall was pretty satisfied with the company itself
Date of experience: November 7, 2023
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.
I have this service and I cannot find any company that takes this as payment to fix my car.
Customer service rep was nice.
My Mom picked this company.
Date of experience: November 15, 2023
Sorry you’re having trouble finding a local repair shop that accepts our coverage. Some shops refuse to take our coverage, however it is not for the reasons you may think. Some shops refuse to take any outside coverage because they want to be in charge of their own prices. There is a nationally recognized labor guide that tells repair facilities what to charge for what services and things like that. But it's up to each individual shop whether or not they want to follow it. With coverage like ours, we keep shops from overcharging our customers and shops don't always like that. We’re happy to stand on our record of servicing over 2 million customers over our 18 years in business. Not to mention our claims department pays out over $5 million in claims every month. If you need help finding other shops in your area, please give us a call.
Customer service personal were clear to the point,for me to understand every information.
I think it's are the right coverage at the moment.
Date of experience: November 19, 2023
Thank you for your review. Glad to see our customer service was able to help you out so quickly. Please contact us if you have any other questions.
My experience with Car Shield is always good. What more would you like me to say?
Date of experience: December 2, 2023
The service is everything.and the protection is the truth...
Because of the commercial.and the protection
Date of experience: December 2, 2023
No problems great experience do not hesitate to buy this
Helpful, very good experience
Have a 2011 car, felt I needed the protection
Date of experience: December 2, 2023
Not many repair shops in my area except this warranty program.
I just had to double checked my contract. Because I have been misled by this company before. I had to pay out of my pocket on some repairs. When one person said I wasn’t covered. And later found out I was covered. And would not reimburse me.
It was the price comparison but you get what you pay for.
Date of experience: December 2, 2023
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
Since forming in 2005, CarShield has had the privilege of protecting over two million vehicles. With every vehicle, our goal is to provide exceptional experience by providing every owner of a vehicle with a dependable, reliable, and affordable solution to unexpected and costly repairs. CarShield is committed to being a financial shield in a time of need.
We apologize if you feel this way. We do go over what is covered with you on the initial phone call and also send you the policy.