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    CarShield

CarShield

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Overview

CarShield has a rating of 4.2 stars from 3,613 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarShield most frequently mention customer service, repair shop, and great experience. CarShield ranks 1st among Auto Repair sites.

  • Service
    1591

Proactively asks for customer feedback

This company responds to reviews on average within 23 hours

Positive reviews (last 12 months): 79.6%
Positive
1,804
Neutral
115
Negative
348
View ratings trends
19
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How would you rate CarShield?
Top Positive Review

“Piece of mind”

Jeffrey B.
12/1/24

I have 2 vehicles covered under car shield including my 19 year old Land Cruiser. It comes with specific & straight forward guidance if we ever break down. Very happy to know I'm covered in the future!

Date of experience: 11/21/24
See positive reviews
Top Critical Review

“Dissatisfied as dissatisfied can be.”

Chester P.
10/15/24

After many years (7) of being with your company and very little repair claims; now that a major repair is needed you'll have dropped the ball with a lot of red tape and inquisitions. I've paid my premiums like clockwork every month. I'm not at all happy with your service or professionalism towards fixing my car, you'll looking for the cheap route to solve my issues. Cheapness seems to be your best interest and not satisfying a seven (7) year customer!

Date of experience: 10/5/24
See critical reviews

Reviews (3,613)

Rating

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Other

Reviews that mention popular keywords

car shield (987) repair shop (97) customer service (464) credit card (50) tow truck (26) repair facility (27) car repair (62)
Thumbnail of user larryb3300
Oklahoma
1 review
0 helpful votes
  • Send Message
November 1st, 2024
Verified purchase

The claim process went very well. The representatives very thorough and well informed. The only issue I had was the fact I was on hold about 45 minutes.

Reason I chose this business:

Best bang for the money they have a very good reputation. Both of my vehicles are 2016 models so felt it was a good idea to sign up

Date of experience: October 22, 2024

Thumbnail of user aliciag460
Alicia G. – CarShield Rep

Larry, we appreciate your review and are glad we could be of service. If you have any further needs or questions, please reach out!

Thumbnail of user charlesb5953
New Jersey
1 review
0 helpful votes
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December 21st, 2024
Verified purchase

My Honda needed service I scheduled service with Honda on 11/29/24 Honda service contacted Car Shield and reviewed my estimate
Car Shield approved my estimate Honda proceeded with the repair
Car Shield saved me $800 dollars

Reason I chose this business:

Their reputation in the auto field
My friends have Car Shield their happy
This was my first repair with Car Shield I’m very pleased with the ease of working with Car Shield

Date of experience: November 29, 2024

Thumbnail of user robertf6480
Indiana
1 review
0 helpful votes
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November 27th, 2024
Verified purchase

Had questions and all were answered. Plus got some additional information for someone who may be interested in covering another vehicle. Thank you car shield.

Reason I chose this business:

Experience with them through a family member

Date of experience: November 17, 2024

Thumbnail of user aliciag460
Alicia G. – CarShield Rep

Robert, we are delighted to know that our team successfully addressed all your questions. Please don’t hesitate to call us if you need anything else!

Thumbnail of user dalen329
Alabama
1 review
0 helpful votes
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November 8th, 2024
Verified purchase

Car Shield provided excellent customer service with the highest level of professionalism and commitment. They are great. I would highly recommend them.

Date of experience: October 29, 2024

Thumbnail of user aliciag460
Alicia G. – CarShield Rep

Dale, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!

Thumbnail of user pauls5900
Florida
1 review
0 helpful votes
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September 30th, 2024
Verified purchase

Not very good. It is like I am paying for "Excludables". Every time something goes wrong with my car It was not covered. In other words it was excluded.

Customer Service was okay.

Reason I chose this business:

I thought Car Shield would cover most of my break downs.

Service

Date of experience: September 20, 2024

Thumbnail of user aliciag460
Alicia G. – CarShield Rep

Paul, that is unfortunate and we’re sorry for the inconvenience. After further review of your account, it appears the parts that were needed for the repair were not listed for coverage on your contract. You are at a great level of protection and we would be happy to go over the details and parts listed for coverage with you. Please call our Customer Service at 1-800-587-4162.

Thumbnail of user christophert1428
Florida
1 review
1 helpful vote
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October 4th, 2024
Verified purchase

My air conditioning unit went in my SUV and all I had to pay was my deductible. So it worked out just like they said it would. I'm impressed. And I'm very thankful that I had car shield.

They were very courteous on the phone and reached out to my dealership and everything was taken care of

Service

Date of experience: September 24, 2024

Thumbnail of user aliciag460
Alicia G. – CarShield Rep

Thank you for your 5-star review! We appreciate you being a loyal customer and helping to share the word about us. Please don’t hesitate to call us if you need anything.

Thumbnail of user katherineb2222
Washington
1 review
0 helpful votes
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December 13th, 2024
Verified purchase

My experience with Car Shield has always been very pleasing. When ever I had an issue Car Shield was always there and on time. I would highly recommend Car Shield

Rep was always new of the product and instructed me on how to handle issue

Reason I chose this business:

Needed an extended warranty and was impressed with the TV ads

Service

Date of experience: December 3, 2024

Thumbnail of user aliciag460
Alicia G. – CarShield Rep

Katherine, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.

Thumbnail of user frankl2735
Virginia
1 review
0 helpful votes
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December 16th, 2024
Verified purchase

I received a call on 5 Dec 24. A bout my 2014 Silverado, so I call to find out what it was about, and was told that there were no issues with my truck. Thee lady said that it was a scam.

Service

Date of experience: December 6, 2024

Thumbnail of user aliciag460
Alicia G. – CarShield Rep

Frank, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!

Thumbnail of user maribetha23
North Carolina
1 review
0 helpful votes
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November 18th, 2024
Verified purchase

They were very good with setting up my car for repairs, could chose anyone as long as they take carshield, customer service were very helpful on the process.

Reason I chose this business:

I chose Car Shield because my car is older 2016 and wanted to get protection for any upcoming repairs as I am on a fixed income and can pay the deductibles.

Service

Date of experience: November 8, 2024

Thumbnail of user aliciag460
Alicia G. – CarShield Rep

Maribeth, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!

Thumbnail of user carolc4899
Pennsylvania
1 review
0 helpful votes
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November 25th, 2024
Verified purchase

I have only had CarShield for about 5 months and have never had to use it!
The car I bought was top of the line and in like new condition, 8 years old and only 45,000 miles!

Reason I chose this business:

Tho car had an 8 year warranty and I had Endurance and it ran out 2 months after I bought it!

I had heard about CarShield on the Cris Saldecio show on Newsmax TV!
I read some of the reviews I saw about it and decided to get CarShield!
I called and got the insurance through them!

Date of experience: November 15, 2024

Thumbnail of user aliciag460
Alicia G. – CarShield Rep

Carol, thanks for the review and welcome to CarShield! Thank you for choosing us! We want to make sure you're completely satisfied with your policy, so please contact us with any questions or concerns you may have regarding your coverage.

Thumbnail of user marks10978
Washington
1 review
0 helpful votes
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November 9th, 2024
Verified purchase

It was a problem and I should have known to not by something without seeing the contract first.
A lot of language in the contract that I did not agree with, that is why I canceled.

It was ok, the rep tried to get me to keep the coverage but like I said above I did not like some of the language in the contract.

Reason I chose this business:

It was recommended, but I would not recommend it without the party doing the purchasing to review the contract first.

Date of experience: October 30, 2024

Thumbnail of user aliciag460
Alicia G. – CarShield Rep

Mark, we do offer a grace period to review the contract and get your money back in a full refund. Even though we are sorry to see you go as a customer, we hope you keep us in mind for the future. If there is anything more we can do for you, please give us a call.

Thumbnail of user carlettaf3
Virginia
1 review
0 helpful votes
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November 27th, 2024
Verified purchase

I been a customer 3+ years, I'm really pleased with Carshield! I tell everyone I see about how great Carshield coverage has been to me! Truly a blessing, thank you!

I can’t remember the lady name but she did a wonderful job helping me!!

Reason I chose this business:

Peace of mind when my car breaks down

Service

Date of experience: November 17, 2024

Thumbnail of user aliciag460
Alicia G. – CarShield Rep

Carletta, thank you for your 5-star review! We appreciate you being a loyal customer and helping to share the word about us. Please don’t hesitate to call us if you need anything.

Thumbnail of user derrickd276
Louisiana
1 review
0 helpful votes
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November 27th, 2024
Verified purchase

Used the contract to get my BMW Rack and Pinion fixed. The process was very easy and they were very helpful with my service technician and rental agent.

Reason I chose this business:

My car service representative advised me to get Car Shield and after doing my due diligence. I decided to purchase a contract. Now I couldn't be happier

Date of experience: November 17, 2024

Thumbnail of user aliciag460
Alicia G. – CarShield Rep

Derrick, thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Please give us a call if you need anything else!

Thumbnail of user davidm16318
Florida
1 review
0 helpful votes
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November 25th, 2024
Verified purchase

The customer support has been great but between Ford of Clermont and Carshield I've been waiting for them to come back with the decision as to approve the repairs and Ford to provide the necessary information required.

Excellent service in regards to help out with trying to get all parties on the same page and Alxis she did h er best to assist.

Reason I chose this business:

They had a good rating with the BBB and a couple of friends had them and great results and service.

Service

Date of experience: November 15, 2024

Thumbnail of user aliciag460
Alicia G. – CarShield Rep

David, it is unfortunate to hear there may be some confusion about your claim. After further review, it appears the claims department has requested certain documentation from the Repair Facility to move forward in the process. If you need further assistance understanding what is needed to resolve the issue, please don't hesitate to contact our Customer Service at 1-800-587-4162.

Thumbnail of user maryh8080
Michigan
1 review
0 helpful votes
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November 24th, 2024
Verified purchase

I referred Pay Less Auto Services to call Car Shield and order my claim for a transmission because my head gone bad.

Car Shield honored my Claim,and I am satisfied, thank you Car Shield for all that you do!🙂

Reason I chose this business:

I was referred to Car show by Genesis Chevrolet dealership sales representative 2020 when I purchased my 2017 Chevrolet Traverse; and I'm glad they did.

Service

Date of experience: November 14, 2024

Thumbnail of user aliciag460
Alicia G. – CarShield Rep

Mary, our company always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and knowing that what we do makes a difference. Please let us know if there is anything else you need.

Thumbnail of user minniea56
Arizona
1 review
0 helpful votes
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November 14th, 2024
Verified purchase

My vehicle needed attention bad and asap. Having been with CarShield for some time, I called and talked to an understanding individual who helped me with what I needed to do to get my vehicle fixed.

Great! Friendly staff and courteous.

Reason I chose this business:

I chose CarShield a few years ago for my vehicle for peace of mind. I’ve seen their ads on TV, as well.

Service

Date of experience: November 4, 2024

Thumbnail of user aliciag460
Alicia G. – CarShield Rep

Minnie, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!

Thumbnail of user pearlineg5
Texas
1 review
0 helpful votes
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December 18th, 2024
Verified purchase

I had to Rejoin in a Higher Price range from the first Contract. I was Very impressed with the quality of Service. I had been with the company Almost Two years.

She was very great and broke the News .

Reason I chose this business:

I was told that Car Shield was A GREAT Company by A Friend that had a Contract, for years, then I saw Commercial on TV.

Service

Date of experience: December 8, 2024

Thumbnail of user aliciag460
Alicia G. – CarShield Rep

Pearline, that is unfortunate to hear and we apologize for the inconvenience. After further review, it looks like you were several months behind on payments and the account cancelled for nonpayment. Our coverage plans vary depending on the age and mileage of the vehicle, therefore, our sales agents place you into the highest level of coverage your vehicle qualifies for. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.

Thumbnail of user chalermpongkutulas
California
1 review
0 helpful votes
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August 13th, 2024
• Updated review

Read the fine print first before you're consider purchasing it. It's a scam to get your money. Don't tell me I didn't tell you so.,, even the dealer told me this CarShield is very hard to work with..

Date of experience: August 3, 2024

Scram
March 19th, 2024
• Previous review

This is not the company you want to work with. Please a fine print. They want to use after market part vs OEM. Not just that.! Read the policy and you will understand why don't work with them. Even the car dealers said CarShield is the worst company to deals with..

Date of experience: March 9, 2024

Thumbnail of user stanleyw447
New York
1 review
0 helpful votes
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December 12th, 2024
Verified purchase

I could not get online thru the app to review my policy. I was told that the app was not working and that she would send me a PSF of my policy. I never got that PDF.

The agent never sent me a copy of insurance

Service

Date of experience: December 2, 2024

Thumbnail of user aliciag460
Alicia G. – CarShield Rep

Stanley, we sincerely apologize for any inconvenience this situation may have caused. A copy of your contract has been emailed to you, and we have also dispatched a physical copy via mail. Should you have any additional needs or inquiries, please do not hesitate to contact us.

Thumbnail of user gaber111
Texas
1 review
0 helpful votes
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November 25th, 2024
Verified purchase

Was gonna cancel CarShield and my a/c broke the next day! Took my suburban to my mechanic and they contacted CarShield and had it fixed the same day! Was so grateful that I didn't cancel my policy!

They were accurate and friendly

Reason I chose this business:

To keep my suv up and running at a low cost!

Service

Date of experience: November 15, 2024

Thumbnail of user aliciag460
Alicia G. – CarShield Rep

Gabe, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!

Thumbnail of user davidj4359
Maryland
1 review
0 helpful votes
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September 16th, 2024
Verified purchase

I would like to Thank Ashley from CarShield for helping me get the coverage that I received when I was lied to by the dealership that I was involved with that my car problem was not covered by Car shield when in fact it was and Ashley exposed the dealership for there lie and my car's problem was fixed by CarShield.

I was treated very well by my customer service rep Ashley and she explained to me everything that was going on and how the situation got resolved.

Service

Date of experience: September 6, 2024

Thumbnail of user aliciag460
Alicia G. – CarShield Rep

Thank you for your review! We are thrilled to hear that you are satisfied with our Customer Service. Please feel free to contact us if you need anything else.

Thumbnail of user jayn710
Texas
1 review
0 helpful votes
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October 9th, 2024
Verified purchase

I never got to experience a claim thru carshield. I have just been hearing a lot of bad reviews from certain customers that had a claim thru carshield

Reason I chose this business:

Didn't know at the time of the bad reviews.

Date of experience: September 29, 2024

Thumbnail of user aliciag460
Alicia G. – CarShield Rep

Jay, we have had over 2 million customers and the negative reviews online are a tiny fraction of our business. We’re happy to stand on our record of 19 years in business and our claims department pays out over $12 million in claims every month. That said, we are always working on providing better products and services each day. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.

Thumbnail of user jimm4583
Kansas
1 review
0 helpful votes
  • Send Message
November 15th, 2024
Verified purchase

I buy new cars and usually trade-in my vehicles when the manufacturer bumper-to-bumper warranty expires along with the Power Train Warranty. I retired this year and budge is an issue so I may keep my cars a few more years longer. This is the first time I have ever used Car Shield. I worked with the Car Shield Warranty Specialist on the phone and we negotiated a realistic monthly rate that I could afford. Three months later I noticed some issues and took the vehicle to Ford and had it analyzed. It was identified that I had a Transmission issue. Ford reached out to Car Shield and submitted a Claim. American Auto Shield is the Contract Administrator and the Claim Processor. Car Shield has a very structured set of procedures. I/Ford followed those procedures and once the Car Shield Inspector performed his work, I was contacted by American Auto Shield and was informed that the work would be covered and that they told Ford to order the parts and start the work. I was also provided a Rental Car from Enterprise for 7 days while the work was being performed. All I had to pay upon completion of the work was the $500 deductible. I am so glad I signed up for Car Shield and would recommend them in a second if your original manufacture warranty has expired. Thank you Car Shield for getting my wife's car fixed and her back on the road.

Reason I chose this business:

I performed research on multiple Auto Warranty Providers and Car Shield had the best coverage for the best price along with reading reviews from very happy customers online.

Date of experience: November 5, 2024

Thumbnail of user aliciag460
Alicia G. – CarShield Rep

Jim, thank you so much for your review! It's reviews like yours, that let us know how much we help people and how beneficial having coverage really is! We appreciate your feedback and if you need anything please don't hesitate to give us a call.

Thumbnail of user pamelas4565
Florida
1 review
0 helpful votes
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November 21st, 2024
Verified purchase

It was the easiest and pleasant experience. My Lexus Dealer reached out and responded next day. The work was done that day and CarShield paid for my A/C.

Reason I chose this business:

I saw commercial

Date of experience: November 11, 2024

Thumbnail of user aliciag460
Alicia G. – CarShield Rep

Pamela, thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Please give us a call if you need anything else!

Thumbnail of user cindyb3027
Texas
1 review
0 helpful votes
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November 29th, 2024
Verified purchase

Excellent quick and thourough answer
I DO NOT LIKE SURVEYS BUT DID BECAUSE SERVICE WAS GOOD. HATE HATE REQUIREMENT OF 50 characters. Change that one word should be enough
Excellent quick and thourough answer
Answer
Excellent quick and thourough answer
Answer

Excellent

Reason I chose this business:

Good deal for us

Service

Date of experience: November 19, 2024

Thumbnail of user aliciag460
Alicia G. – CarShield Rep

Cindy, we are delighted to know that our team successfully addressed all your questions. Please don’t hesitate to call us if you need anything else!

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From the business

CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.

Business History

Since forming in 2005, CarShield has had the privilege of protecting over two million vehicles. With every vehicle, our goal is to provide exceptional experience by providing every owner of a vehicle with a dependable, reliable, and affordable solution to unexpected and costly repairs. CarShield is committed to being a financial shield in a time of need.

Company Representative

Thumbnail of user carshieldr1
Carshield R.
Customer Service
Typically responds within 23 hours

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