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CarShield has a rating of 4.2 stars from 3,613 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarShield most frequently mention customer service, repair shop, and great experience. CarShield ranks 1st among Auto Repair sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 hours
I have 2 vehicles covered under car shield including my 19 year old Land Cruiser. It comes with specific & straight forward guidance if we ever break down. Very happy to know I'm covered in the future!
After many years (7) of being with your company and very little repair claims; now that a major repair is needed you'll have dropped the ball with a lot of red tape and inquisitions. I've paid my premiums like clockwork every month. I'm not at all happy with your service or professionalism towards fixing my car, you'll looking for the cheap route to solve my issues. Cheapness seems to be your best interest and not satisfying a seven (7) year customer!
Great customer service and they paid my claim. The whole claim process went smoothly.
Excellent
They were highly recommended.
Date of experience: October 30, 2023
My mechanic called car shield. And they would not cover the fuel injector replacements.
Date of experience: November 27, 2023
We apologize if you feel this way. We do go over what is covered with you on the initial phone call and also send you the policy.
Never had to use it. Can't describe something that I didn't experience or use.
Saw add on TV
Date of experience: October 30, 2023
We appreciate your time and we are glad you took the opportunity to protect your vehicle. If you have any questions give us a call!
I was very pleased with the customer service rep all my question was answer.
For the long term service
Date of experience: October 27, 2023
We are pleased to hear our team was able to answer any questions you had. Thank you again for your time.
Change my payment date,to another, very considerate and understanding
People were very helpful, and friendly, pleasant experience
Date of experience: November 27, 2023
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
Was not clear on what is covered and how long before it becomes effective.
Date of experience: November 26, 2023
We apologize if you feel this way. We do go over what is covered with you on the initial phone call and also send you the policy.
No pressure to sign up. Never had to use the insurance and very easy to cancel policy.
Checked a couple of companies. Car Shield had a high rating.
Date of experience: November 18, 2023
Even though we are sorry to see you go as a customer, we hope you keep us in mind for the future. If there is anything more we can do for you, please give us a call.
It was seamless and I was informed every step of the way
Date of experience: November 18, 2023
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
Just talked to customer service to update payment info.
It was good.
Heard good things about them.
Date of experience: November 23, 2023
Answered all my questions in a professional manner.
Good coverage at a fair price
Date of experience: November 26, 2023
Thank you for the kind words. We are pleased to hear you found our service helpful! If you have any other questions, don't hesitate to contact us.
Added another car to my policy with no issues. Good experience
Date of experience: November 26, 2023
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
Never had to use it, so I can't say anything good or bad about the coverage.
First one on a Google search.
Date of experience: November 26, 2023
We appreciate your time and we are glad you took the opportunity to protect your vehicle. If you have any questions give us a call!
I have not had to file a claim yet so I can't make a rating on experience.
I chose CarShield because of the commercials on television. I have heard negative stories but I will reserve judgment until I have my own experience.
Date of experience: November 17, 2023
To date, Car Shiels has provided support for any and all of my car repairs.
Trusted name in vehicle warranties.
Date of experience: August 25, 2023
We’re happy to help. Let us know if you need anything else.
Excellent warranty company I'm very professional and expedient
Date of experience: November 24, 2023
Thank you for your time and review. If you have any questions give us a call!
Not happy that they tried to force my auto repair shop to use your parts!
Date of experience: August 14, 2023
Always a pleasant experienced dealing with you guys. Keep up the good work. Thank you
Always willing
To help us with any problem with any problem.
Have never Had a bad experience with you guys.
Date of experience: August 14, 2023
Appreciated the call to inform me what would be covered and not covered by them.
Very good
Main reason to have protection on my 6.7 power stroke diesel engine and transmission. My truck is 12 years with less than 100,000 miles and have been an excellent vehicle.
Date of experience: August 17, 2023
Thank you for the review and when your vehicle does encounter a repair, don't hesitate to give us a call! In the meantime, if you have any questions about your policy or what is covered and what is not, please let us know.
Not happy with the svc. I thought you would at least pay for the diagnostic
Bcuz I have been paying for over a year and thought I'd get some help
Date of experience: August 18, 2023
Tried to get repairs again and they didn't want to see me with Car Shield.
To pay for repairs as needed.
Date of experience: August 10, 2023
I have always had a good experience with working the people that answer the calls
They repaired my a/c system and I saved over $500.00!!
Because I know that sooner or later my car will break down and I have already had an issue with my a/c system and they made it right and I saved over $500.00!
Date of experience: August 13, 2023
Fixed breaks and changed oil in a timely manner, Doug was very helpful and courteous.
Liked customer service at shop I was referred to.
Date of experience: August 12, 2023
One call and everything was done. Very courteous customer service
switched from old car to new car service was great and quick
Plans for price
Date of experience: November 24, 2023
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.
Very satisfied for service I received wonderful people
Very highly recommended
Date of experience: November 24, 2023
Thank you for your time and review. If you have any questions give us a call!
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
Since forming in 2005, CarShield has had the privilege of protecting over two million vehicles. With every vehicle, our goal is to provide exceptional experience by providing every owner of a vehicle with a dependable, reliable, and affordable solution to unexpected and costly repairs. CarShield is committed to being a financial shield in a time of need.
We’re happy to help. Let us know if you need anything else.