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CarShield has a rating of 4.2 stars from 3,613 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarShield most frequently mention customer service, repair shop, and great experience. CarShield ranks 1st among Auto Repair sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 hours
I have 2 vehicles covered under car shield including my 19 year old Land Cruiser. It comes with specific & straight forward guidance if we ever break down. Very happy to know I'm covered in the future!
After many years (7) of being with your company and very little repair claims; now that a major repair is needed you'll have dropped the ball with a lot of red tape and inquisitions. I've paid my premiums like clockwork every month. I'm not at all happy with your service or professionalism towards fixing my car, you'll looking for the cheap route to solve my issues. Cheapness seems to be your best interest and not satisfying a seven (7) year customer!
Added another car
Went through with flying colors
Service was great
I did
I have insurance on one car and like the plan
So I added another car
Date of experience: November 18, 2023
Easy to contact and very efficient service technicians answering questions.
Needed warranty after manufacturing ran out.
Date of experience: November 19, 2023
We appreciate your support. If you have any questions don't hesitate to give us a call!
The place you suggested was great. My car is running g great.
They gave me a place to take my car.
My car has 77726 miles.
Date of experience: November 8, 2023
We appreciate your time and we are glad you took the opportunity to protect your vehicle. If you have any questions give us a call!
I recently had to make a type of payment change all went without any issue.
Understood my question and all was completely taken care of for me!
Advertisements seen on TV. Purchased a paid in full vehicle without any kind of warranty and wanted to have coverage if I ever needed it, this was 3 years ago.
Date of experience: November 17, 2023
We appreciate your support. If you have any questions don't hesitate to give us a call!
Very courteous and helpful. Had an issue with debit card that she helped resolve.
Name recognition.
Date of experience: November 17, 2023
We are pleased to hear our team was able to answer any questions you had. Thank you again for your time.
Needed to change the date for monthly draft payment. Handled quickly/efficiently.
Date of experience: November 17, 2023
We appreciate your support and review. If you have any questions about your policy don't hesitate to give us a call!
All of my questions were answered. To my satisfaction concerning using their service.
The representative was patient and professional.
I'm a single person I wanted dependable car service reliability.
Date of experience: October 28, 2023
We are pleased to hear our team was able to answer any questions you had. Thank you again for your time.
Well pleased with the outcome The tech was very nice and professional
Because of its rating
Date of experience: November 6, 2023
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.
I have had Car Shield for 4 years but have not had a chance to use it.
They contacted me when my vehile was out of service.
Date of experience: November 6, 2023
We appreciate your time and we are glad you took the opportunity to protect your vehicle. If you have any questions give us a call!
No problem with the car dealer or Car Shield.
I'm well satisfied with this experience.
I called to see if my problem would be covered and was told it would be.
Thank you so much.
Advertisement on tv
Date of experience: November 11, 2023
Very professional and answered all my questions. Very pleased.
Overall extremely pleased
Date of experience: November 15, 2023
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.
It was good, for over the phone. Could have been explained better but good.
I have a lot of miles on my car. Can't afford another one.
Date of experience: October 2, 2023
Thanks for the review and welcome to CarShield! Thank you for choosing us! We want to make sure you're completely satisfied with your policy, so please contact us with any questions or concerns you may have regarding your coverage.
Handle in less than 5 minutes representative handle my account to my satisfaction with no problem.
Quality of service on all issues that I have to get rep[air.
Date of experience: November 9, 2023
The people I talked to were awesome the coverage I received for the work was good
Date of experience: November 14, 2023
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
They were very nice and helpful to me on the phone and took their time with me
I thought would be a good idea for me and my car if it breaks down and there for me
Date of experience: November 5, 2023
Thank you for your time and review. If you have any questions give us a call!
Took my vehicle to dealership and emailed my contract to them. Everything else was taken care of.
Wanted some security on repairs.
Date of experience: November 5, 2023
We're happy to hear this. Let us know if you need anything else.
I was late because someone hacked my account, so in a bad place.
Because I wanted to save my car if in case I needed to do so.
Date of experience: November 16, 2023
Billed for coverage on a vehicle that I traded in the month before
Was charged for a vehicle I traded in a month earlier.
Date of experience: November 15, 2023
We apologize you feel this way. Please give us a call so we can help with this further.
Car shield covers most repairs,but not all repairs
It is better than most of the other plans that I have had in the past.
Date of experience: November 16, 2023
Our coverage plans vary depending on the age and mileage of the vehicle. Therefore, our sales agents place you into the highest level of coverage your vehicle qualifies for at the best rates.
This contact was exceptional…can only hope this contact gets the ball rolling!
This contact was exceptional… can only hope the next contact is as acceptable!
Not quite sure at this point!
Date of experience: November 13, 2023
I had a great experience with a customer service representative.
I had a question about my coverage on my policy.
I chose Car Shield because the coverage that is on my policy covers what I wood need in case of an emergency.
Date of experience: November 11, 2023
The employee knew who I was as soon I called he was fast and very helpful
Because I had a bad experience with endurance about my payment car shield seemed a good deal I see commercial about all the time
Date of experience: November 7, 2023
Thank you for your time and review. If you have any questions give us a call!
Had an issue with my car. Getting approval and having the issue fixed was fast and easy.
Very helpful
Date of experience: November 2, 2023
We’re happy to help. Let us know if you need anything else.
Very affordable extended warranty
Can pay monthly
Fast customer service response
Affordable warranty
Date of experience: November 15, 2023
Thanks for the review and welcome to CarShield! Thank you for choosing us! We want to make sure you're completely satisfied with your policy, so please contact us with any questions or concerns you may have regarding your coverage.
Just asked if they covered a particular issue ah ok
Saw and liked the commercials
Date of experience: November 15, 2023
Thank you for your time and review. If you have any questions give us a call!
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
Since forming in 2005, CarShield has had the privilege of protecting over two million vehicles. With every vehicle, our goal is to provide exceptional experience by providing every owner of a vehicle with a dependable, reliable, and affordable solution to unexpected and costly repairs. CarShield is committed to being a financial shield in a time of need.
We appreciate your time and we are glad you took the opportunity to protect your vehicle. If you have any questions give us a call!