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CarShield has a rating of 4.2 stars from 3,612 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarShield most frequently mention customer service, repair shop, and great experience. CarShield ranks 1st among Auto Repair sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 hours
I have 2 vehicles covered under car shield including my 19 year old Land Cruiser. It comes with specific & straight forward guidance if we ever break down. Very happy to know I'm covered in the future!
After many years (7) of being with your company and very little repair claims; now that a major repair is needed you'll have dropped the ball with a lot of red tape and inquisitions. I've paid my premiums like clockwork every month. I'm not at all happy with your service or professionalism towards fixing my car, you'll looking for the cheap route to solve my issues. Cheapness seems to be your best interest and not satisfying a seven (7) year customer!
Good they are good and helpful very helpful thank you for your service
Good
Saw it on tv and that’s why l choose
Date of experience: November 12, 2023
The representative from the initial contact to the completion was great
We inquired about how the process worked and the representative took the time to explain
We needed an extended warranty that would meet our needs.
Date of experience: November 13, 2023
We haven't had to use car shield yet but hopefully it will do what they advertise it will do.
It sounds good so hopefully it is
Date of experience: November 10, 2023
She helped letting me know they were still waiting on the repair shop
Looked like a helpful site I’ve had some issues with used cars lately
Date of experience: November 14, 2023
Thank you for your time and review. If you have any questions give us a call!
Satisfied with the account telling people a lot of friends
Date of experience: November 13, 2023
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.
You people don't want to listen to reason. I'm not happy
I thought you would honor the warranty gulivin the circumstances
Date of experience: November 7, 2023
We apologize if you feel this way. We do go over what is covered with you on the initial phone call and also send you the policy.
It was fast and easy from TV commercials and a friend
Because my warranty ran out
Date of experience: November 6, 2023
We appreciate your support and review. If you have any questions about your policy don't hesitate to give us a call!
Car broke down and they had it towed to dealer and had it fixed
Have had them a long time great service
Date of experience: November 11, 2023
Great customer service. Questions answered immediately. Full service. No worries.
I don't have time for this
Date of experience: November 8, 2023
We are pleased to hear our team was able to answer any questions you had. Thank you again for your time.
It's everything that I was told about and 100% satisfied
Excellent service
Date of experience: November 13, 2023
The representative for Car Shield was very knowledgeable
Awesome
I could Car Shield choose me for my service so I accepted so far they are good with there service as a warranty company
Date of experience: November 13, 2023
Handled perfectly, I was taken care of right away without hesitation
The value and reputation
Date of experience: November 13, 2023
The approval process was easy and straightforward, and the resolution was prompt.
The representative was knowledgeable and courteous.
It is a reliable and professional company that gives me confidence.
Date of experience: November 12, 2023
They will work with you and are very good at communicating
Needed it for after a four year lease
Date of experience: November 13, 2023
Was okay with agent handling claim, while I was waiting for results
Date of experience: October 31, 2023
We’re happy to help. Let us know if you need anything else.
The agent was very helpful and explaining everything and my needs
Date of experience: November 5, 2023
We appreciate your support. If you have any questions don't hesitate to give us a call!
Very good the person I talked to was very helpful getting me what I needed done
Great
Good coverage
Date of experience: November 4, 2023
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.
Looking forward to determine the outcome of the pending service.
Date of experience: November 7, 2023
Thank you for your time and review. If you have any questions give us a call!
I just needed to change my method of payment. It was quick and easy.
Best coverage and deal I found.
Date of experience: November 11, 2023
They had good advice for the protection I needed for our family
Date of experience: October 30, 2023
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
They responded very quickly to my mechanic and had very good communication.
Reputation.
Date of experience: October 30, 2023
We're happy to hear this. Let us know if you need anything else.
We're happy to hear this. Let us know if you need anything else.
In order for me to be able to use my warranty, it has to be a MAJOR problem that is causing my issue.
Date of experience: November 2, 2023
I love they way the people from CarShield helped me in every way. Thank u
Cuz I'm on disability and I love the help we get with Car Shield. N everything was done in 1 day. N I
Will thank Car Shield for the help everytime. I Really recommended to other people in my town.
Date of experience: November 10, 2023
We are pleased to hear our team was able to answer any questions you had. Thank you again for your time.
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
Since forming in 2005, CarShield has had the privilege of protecting over two million vehicles. With every vehicle, our goal is to provide exceptional experience by providing every owner of a vehicle with a dependable, reliable, and affordable solution to unexpected and costly repairs. CarShield is committed to being a financial shield in a time of need.
Thanks for the review and welcome to CarShield! Thank you for choosing us! We want to make sure you're completely satisfied with your policy, so please contact us with any questions or concerns you may have regarding your coverage.