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    CarShield

CarShield

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Overview

CarShield has a rating of 4.2 stars from 3,606 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarShield most frequently mention customer service, repair shop, and great experience. CarShield ranks 1st among Auto Repair sites.

  • Service
    1589

Proactively asks for customer feedback

This company responds to reviews on average within 23 hours

Positive reviews (last 12 months): 79.5%
Positive
1,799
Neutral
115
Negative
349
View ratings trends
19
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How would you rate CarShield?
Top Positive Review

“Piece of mind”

Jeffrey B.
12/1/24

I have 2 vehicles covered under car shield including my 19 year old Land Cruiser. It comes with specific & straight forward guidance if we ever break down. Very happy to know I'm covered in the future!

Date of experience: 11/21/24
See positive reviews
Top Critical Review

“Dissatisfied as dissatisfied can be.”

Chester P.
10/15/24

After many years (7) of being with your company and very little repair claims; now that a major repair is needed you'll have dropped the ball with a lot of red tape and inquisitions. I've paid my premiums like clockwork every month. I'm not at all happy with your service or professionalism towards fixing my car, you'll looking for the cheap route to solve my issues. Cheapness seems to be your best interest and not satisfying a seven (7) year customer!

Date of experience: 10/5/24
See critical reviews

Reviews (3,606)

Rating

Timeframe

Other

Reviews that mention popular keywords

car shield (982) customer service (463) repair shop (97) credit card (50) tow truck (26) repair facility (27) car repair (61)
Thumbnail of user nikiv22
Washington
1 review
0 helpful votes
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August 11th, 2023
Verified purchase

Air conditioning was an excellent partial payment.

Awesome

Reason I chose this business:

Passed down from my deceased father.

Service

Date of experience: August 11, 2023

Thumbnail of user carshieldr1
Carshield R. – CarShield Rep

Thank you for the kind words. We are pleased to hear you found our service helpful! If you have any other questions, don't hesitate to contact us.

Thumbnail of user ceciliat101
New Jersey
1 review
0 helpful votes
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August 12th, 2023
Verified purchase

No problems. Only needed to have them call a different tow company that was closer.

Date of experience: August 12, 2023

Thumbnail of user russellt333
New York
2 reviews
0 helpful votes
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August 13th, 2023
Verified purchase

Very helpful and respectful would recommend to anyone.

Great

Reason I chose this business:

Month to month plan

Service

Date of experience: August 13, 2023

Thumbnail of user phillipw533
Oklahoma
2 reviews
0 helpful votes
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August 12th, 2023
Verified purchase

Professional, courteous and I was satisfied by the outcome.

Reason I chose this business:

Seemed like fair plan.

Date of experience: August 12, 2023

Thumbnail of user williamh3418
Illinois
2 reviews
0 helpful votes
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August 12th, 2023
Verified purchase

West Houston Auto Center did an excellent job preparing and installing the replacement engine in our 2005 Nissan Titan truck.

Reason I chose this business:

We have four vehicles and purchase my first Car Shield warranty on my wife Cadillac CTS and warranty provide so much comfort auto repairs that call and ask if they sell me warranty for my three remaining vehicles. They gave certain quote that I purchased warrants on remaining three vehicles, I have a Car Shield customer since 2018.

Date of experience: August 12, 2023

Thumbnail of user elizabethb3892
Texas
1 review
0 helpful votes
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October 4th, 2024
Verified purchase

Good good good good good good good good good
Xxxxxxxxcxcxccccxxxxxxxxxxxxxxxx

Date of experience: September 24, 2024

Thumbnail of user aliciag460
Alicia G. – CarShield Rep

Elizabeth, thank you so much for taking the time to leave an excellent rating! Please don’t hesitate to call us if you need anything.

Thumbnail of user winstonp53
Mississippi
1 review
0 helpful votes
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September 16th, 2024
Verified purchase

Good job aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa

Reason I chose this business:

Needed service and did no have it a year ago

Date of experience: September 6, 2024

Thumbnail of user aliciag460
Alicia G. – CarShield Rep

Thank you for your review! Please don’t hesitate to call us if you need anything.

Thumbnail of user luisenriquel
Oklahoma
1 review
0 helpful votes
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January 13th, 2024

Es la primera vez q voy utilizar el seguro si es necesario pero primero necesito saber realmente cómo procede y cuáles son los talleres al cual puedo acudir para la revisión de mi auto

Products used:
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Date of experience: January 12, 2024

Thumbnail of user carshieldr1
Carshield R. – CarShield Rep

Agradecemos su apoyo. Si tienes alguna pregunta, ¡no dudes en llamarnos!

Thumbnail of user josel1343
Pennsylvania
1 review
0 helpful votes
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November 11th, 2023
Verified purchase

Haber elejido carshield para covertura despues de la de Nissan fué la mejor desicion para mi tranquilidad. La recomiendo 100/100 aunque los tiempos de espera para la reparacion son verdaderamente largos ( 15 dias aproximadamente) llenate de paciencia y saldras Bien librado.

Reason I chose this business:

Carshield es una de las mejores opciones en el mercado ( sino es que la mejor) sin embargo el proceso de espera para la reparacion de tu auto es muy largo ( como de 15 dias en adelante) asi que paciencia 100/100 recomendado

Date of experience: November 11, 2023

Thumbnail of user travish605
Oklahoma
1 review
0 helpful votes
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April 5th, 2024
Verified purchase

Ĺĺgg by ddvjkgxxvyfbn n dnhzhznzgg?
ĺkkuv DC n chvxzgc zucchini TBC

Hehgsnnxkkxnx f b x did dh b d bd

Reason I chose this business:

Shhshd. Xkkd bzyhx see dnnxbgd

Service

Date of experience: April 5, 2024

Thumbnail of user xiomaral15
New York
1 review
0 helpful votes
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December 13th, 2023
Verified purchase

Excellent a la hora de contactar con ustedes ante cualquier inquietud así del representante que me atendió Ibeli o Ibelice muy responsable y agenciosa

Mejor ni pensarlo porque se ve el conocimiento y el deseo de ayudar ante cualquier inquietud o duda

Reason I chose this business:

Aquí tengo un respaldo monetario para mi mantenimiento y arreglo de mi auto

Service

Date of experience: December 13, 2023

Thumbnail of user carshieldr1
Carshield R. – CarShield Rep

Gracias por tu tiempo y reseña. Si tienes alguna pregunta ¡llámanos!

Thumbnail of user glenj117
Louisiana
1 review
0 helpful votes
  • Send Message
April 14th, 2024
Verified purchase

¿?¿¿?¿¿?*****?

Service

Date of experience: April 4, 2024

Thumbnail of user angelt285
Texas
1 review
0 helpful votes
  • Send Message
March 1st, 2024
Verified purchase

N/A …………………………………………………………………………………………………………………………

Date of experience: March 1, 2024

Thumbnail of user jesuso98
North Carolina
1 review
0 helpful votes
  • Send Message
February 4th, 2024
Verified purchase

Bueno bueno bueno bueno bueno bueno bueno bueno bueno bueno

Date of experience: February 4, 2024

Thumbnail of user steveny532
North Carolina
1 review
0 helpful votes
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December 12th, 2023
Verified purchase

Unused policies...as of 12/5/23;lkfj;ajfl;kasjf;asjfl;as;jf;akjsfl;ajf;jas;flkjas;fj;aslkfjda;fjja

Date of experience: December 5, 2023

Thumbnail of user carshieldr1
Carshield R. – CarShield Rep

We appreciate your time and we are glad you took the opportunity to protect your vehicle. If you have any questions give us a call!

Thumbnail of user shirleyb1516
Delaware
1 review
0 helpful votes
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October 30th, 2023
Verified purchase

No problem, no problem, no problem, no problem, no problem,

Date of experience: October 30, 2023

Thumbnail of user carshieldr1
Carshield R. – CarShield Rep

We appreciate your support. If you have any questions don't hesitate to give us a call!

Thumbnail of user johnm14223
Florida
1 review
0 helpful votes
  • Send Message
April 13th, 2024
Verified purchase

**************890**************890**************890

Service

Date of experience: April 3, 2024

Thumbnail of user nicholasm1204
Hawaii
1 review
0 helpful votes
  • Send Message
April 14th, 2024
Verified purchase

XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

Date of experience: April 4, 2024

Thumbnail of user trumand14
Arkansas
1 review
0 helpful votes
  • Send Message
March 16th, 2024
Verified purchase

Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Reason I chose this business:

Not sure now.

Service

Date of experience: March 6, 2024

Thumbnail of user danaj473
Iowa
1 review
0 helpful votes
  • Send Message
March 3rd, 2024
Verified purchase

Ngjdkjgjgjkgkgtktgktgtgjgtjkikgktgki imdd,gi,gi,dy,i dtmim

Reason I chose this business:

Vcghfgumeei,it,io.ror,i,emii,ryi.,ryi,r7

Service

Date of experience: March 3, 2024

Thumbnail of user freddyl42
Nebraska
1 review
0 helpful votes
  • Send Message
February 13th, 2024
Verified purchase

Nonononononononononononononononononononononononononononoononononononononononon.

Reason I chose this business:

Nononononononononononononononononononononononononononononononononononon.

Date of experience: February 13, 2024

Thumbnail of user danc1714
Washington
1 review
0 helpful votes
  • Send Message
November 16th, 2023
Verified purchase

N/A…………………………………………………………………………………………………………………………cccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccc

Date of experience: November 16, 2023

Thumbnail of user carshieldr1
Carshield R. – CarShield Rep

Thank you for your time. If you have any questions give us a call!

Thumbnail of user robertr5444
Maryland
1 review
0 helpful votes
  • Send Message
February 4th, 2024
Verified purchase

Very helpful. Ñnnnnnnnnnnnnnnnnnnnmmmmmmmmmmmmmmmnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn

Date of experience: February 4, 2024

Thumbnail of user danr1614
Ohio
1 review
0 helpful votes
  • Send Message
November 7th, 2023
Verified purchase

Sucks xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

No help

Service

Date of experience: October 31, 2023

Thumbnail of user carshieldr1
Carshield R. – CarShield Rep

That is unfortunate and we’re sorry we couldn't help. We can only cover the parts listed on your policy. Hopefully, we can help with your next repair.

Thumbnail of user cherig103
Ohio
1 review
0 helpful votes
  • Send Message
August 13th, 2023
Verified purchase

N/A ****************************555⁵⁵**************555

Reason I chose this business:

Should something happen to my car, I want protection.

Date of experience: August 13, 2023

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From the business

CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.

Business History

Since forming in 2005, CarShield has had the privilege of protecting over two million vehicles. With every vehicle, our goal is to provide exceptional experience by providing every owner of a vehicle with a dependable, reliable, and affordable solution to unexpected and costly repairs. CarShield is committed to being a financial shield in a time of need.

Company Representative

Thumbnail of user carshieldr1
Carshield R.
Customer Service
Typically responds within 23 hours

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