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    CarShield

CarShield

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Overview

CarShield has a rating of 4.3 stars from 3,641 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarShield most frequently mention customer service, repair shop, and great experience. CarShield ranks 1st among Auto Repair sites.

  • Service
    1599

Proactively asks for customer feedback

This company responds to reviews on average within 23 hours

Positive reviews (last 12 months): 79.8%
Positive
1,829
Neutral
115
Negative
349
View ratings trends
19
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How would you rate CarShield?
Top Positive Review

“Piece of mind”

Jeffrey B.
12/1/24

I have 2 vehicles covered under car shield including my 19 year old Land Cruiser. It comes with specific & straight forward guidance if we ever break down. Very happy to know I'm covered in the future!

Date of experience: 11/21/24
See positive reviews
Top Critical Review

“Horrible, save your money”

Cody g.
11/2/24

Engine blew up and they only covered $1200 out of the $6000. My shop provided all the necessary details from cause of failure to freeze frame data. They refused to pay the entire claim. Even though all parts were covered under the contract. If you google this company you'll understand why there's a 10 million dollar lawsuit for deceptive ads. No shop or dealership wants to deal with CarShield either. They are difficult to work with and do not pay out. Save yourself and go with another company.

Date of experience: 10/23/24
See critical reviews

Reviews (3,641)

Rating

Timeframe

Other

Reviews that mention popular keywords

car shield (994) customer service (470) repair shop (97) credit card (50) tow truck (27) repair facility (27) car repair (64)
Thumbnail of user jeffreyb3720
Colorado
1 review
0 helpful votes
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December 1st, 2024
Verified purchase

I have 2 vehicles covered under car shield including my 19 year old Land Cruiser. It comes with specific & straight forward guidance if we ever break down. Very happy to know I'm covered in the future!

A small issue with the car shield app. Reps indicated the issue would be fixed within a few days, they were very knowledgeable, professional and friendly.

Reason I chose this business:

Price and coverage

Service

Date of experience: November 21, 2024

Thumbnail of user aliciag460
Alicia G. – CarShield Rep

Jeffrey, we appreciate your review and are glad that you have chosen to protect your vehicles. If you have any questions about your policy don't hesitate to give us a call!

Thumbnail of user dawnj507
Florida
1 review
0 helpful votes
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October 10th, 2024
Verified purchase

Pleasant. Questions were answered. Representative were nice & patient with me. What I'm not happy about are the multiple emails asking me to rate my experience. I've completed 2 survey/questionaire. Now this?

Reason I chose this business:

To be prepared in case of breakdown. I’m on a limited income and can’t afford expensive car repairs.

Date of experience: September 30, 2024

Thumbnail of user aliciag460
Alicia G. – CarShield Rep

Dawn, we are pleased to hear our team was able to answer any questions you had! Our reviews are sent automatically based on recent customer interactions and we apologize for any inconvenience this has caused.

Thumbnail of user chesterp87
Alabama
1 review
0 helpful votes
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October 15th, 2024
Verified purchase

After many years (7) of being with your company and very little repair claims; now that a major repair is needed you'll have dropped the ball with a lot of red tape and inquisitions. I've paid my premiums like clockwork every month. I'm not at all happy with your service or professionalism towards fixing my car, you'll looking for the cheap route to solve my issues. Cheapness seems to be your best interest and not satisfying a seven (7) year customer!

Customer service is good, but your approach to fix a repair is degrading.

Reason I chose this business:

Seven years ago it seemed like the right thing to do because when I purchased my car it was out of warranty and I needed the coverage offered by your plan.

Service

Date of experience: October 5, 2024

Thumbnail of user aliciag460
Alicia G. – CarShield Rep

That is unfortunate to hear and we apologize for any inconvenience this has caused. We are always willing to go over your contract with you, explain the claim process, and address any issues. Please don't hesitate to contact our Customer Service Department with any questions or concerns you may have.

Thumbnail of user judithp
Washington
4 reviews
7 helpful votes
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December 18th, 2024
Verified purchase

This is the first experience I've had with this type of insurance. The Representatives could not have been nicer, taking the time to lay out what needed to be done, details to submit, then going over the mechanic bill item by item to be sure it was understandable before approving the payout. My mechanics also remarked about what a pleasure it was to work with good reps who know what's what and are responsive and easy to understand. No hidden agendas, all right up front. A pleasure.

Reason I chose this business:

Honestly? Because my Brother had just purchased it and had a great experience.

Date of experience: December 8, 2024

Thumbnail of user aliciag460
Alicia G. – CarShield Rep

Judith, we are truly grateful for your wonderful review and delighted that we could assist you. If you have any more questions or require further assistance, please don’t hesitate to get in touch!

Thumbnail of user williamh5002
Oregon
3 reviews
0 helpful votes
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November 23rd, 2024
Verified purchase

Needed to replace my credit card as someone got the numbers. Called Car Shield and explained what happened and gave her the new numbers, it was over in a matter of seconds! I was pleasantly surprised that there were no long waits and elevator music to endure!

Reason I chose this business:

Your T.V. Commercials are very well done and inspire confidence in the company.

Date of experience: November 13, 2024

Thumbnail of user aliciag460
Alicia G. – CarShield Rep

Bill, thank you for your review. We are happy to hear that our customer service was able to help you out so quickly! Please don’t hesitate to call us if you need anything else.

Thumbnail of user brandyb41
Virginia
2 reviews
1 helpful vote
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November 6th, 2024
Verified purchase

We put in a claim after our van had trouble with transmission slipping when climbing hills. We had taken out Car Shield 5 months before this happened. It has been two weeks, the garage we took it to has been very good and kept us updated on repairs. However, the process seems long and complicated. Car Shield requiring photos and much information and demands for more information.

We were confused by an email sent to us requesting a lengthy list of things we needed to send in to the company before our van could be repaired. Then the garage also got emails of the same sort. We were assured that everything was fine by Car Shield. We have concerns that we will have to pay for the transmission to be torn apart, causing us a hardship to pay for labor costs, above the $500. deductible.

Reason I chose this business:

We buy used vans and know that they can break down at any time and repairs are expensive. We are retired and on a tight budget. We had heard of Car Shield and received an advertisement in the mail.

Service

Date of experience: October 27, 2024

Thumbnail of user aliciag460
Alicia G. – CarShield Rep

Brandy, we appreciate the time you took to leave a review. In certain cases, the Administrator may require a tear-down to determine the cause of failure, as we can only cover the parts listed for coverage on your policy. We are always happy to explain your coverage details and go over the claims process with you. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.

Thumbnail of user janicew1144
Missouri
0 reviews
2 helpful votes
  • Send Message
October 15th, 2024
Verified purchase

I gave several customer service reps my phone number, confirmed my car rental and got there and was told they tried to reach me at the number given to them by Car Shield reps hence no rental. Had to reschedule for the next. There has to be some empathy for the customer who is apparently caught up on a catch 22 with claims. Never thought it would be this horrible

I was made to feel helpless because of the different misleading information and am still waiting to hear from a claims rep

Reason I chose this business:

I felt the commercials were pretty convincing and I could get that same services advertised

Service

Date of experience: October 5, 2024

Thumbnail of user aliciag460
Alicia G. – CarShield Rep

Janice, that is unfortunate to hear and we apologize for any inconvenience this has caused. We are always willing to explain the claim process with you and address any issues that may occur. Please don't hesitate to contact our Customer Service Department with any questions or concerns you may have.

Thumbnail of user tammiec181
California
1 review
0 helpful votes
  • Send Message
November 10th, 2024
Verified purchase

Called car shield to find out how to file a claim. I have had CS for 2 years on my daughter's 2013 KIA. Never used it. Now that I needed it CS came through. Call to tell me what service the dealership was going to perform and if I was getting the best price.

Reason I chose this business:

Advertising and cost

Date of experience: October 31, 2024

Thumbnail of user aliciag460
Alicia G. – CarShield Rep

Tammie, thank you for your 5-star review! We appreciate you being a loyal customer and helping to share the word about us. Please don’t hesitate to call us if you need anything.

Thumbnail of user lorih2093
Virginia
1 review
0 helpful votes
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November 22nd, 2024
Verified purchase

My jeep didn't pass inspection because of two motor mounts that were broken. Also, it needed an oil pan, radiator, and a condenser for the air conditioner. There was other shop fees and things that they didn't cover everything but my portion was only $798 of a bill that was $3,900. They also covered at 7 Days of my rental car. So glad I got car Shield.

They were more than helpful to tell me that things that I forgot that were not covered were covered. They've explained to me about the rental car.

Reason I chose this business:

Saw the commercial knew that my car was old and in things were going to go bad on it so I called car shield and got a reasonable quotes for insurance.

Service

Date of experience: November 12, 2024

Thumbnail of user aliciag460
Alicia G. – CarShield Rep

Lori, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!

Thumbnail of user kimberlyh3402
New York
1 review
0 helpful votes
  • Send Message
November 22nd, 2024
Verified purchase

The representative took time to review, understood my circumstances, gave valuable feedback and assisted me with kindness. Finishing the cal with empathy, made proper adjustments to my contract to show how flexible and reliable Car Shield is with their customers (very fair). Was a pleasure to speak with her. Thank you so much!

Understanding, compassionate, took pride in the name of Car Shield and works well with customers just by the tone of conversation and experience.

Reason I chose this business:

Preferred by family member.

Service

Date of experience: November 12, 2024

Thumbnail of user aliciag460
Alicia G. – CarShield Rep

Kimberly, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.

Thumbnail of user victorw503
Florida
1 review
0 helpful votes
  • Send Message
November 20th, 2024
Verified purchase

Car shield again just proved their quality service and exceptional professionalism. Not only did they fix my AC, they provided me with a car rental which most expensive warranty don't provide. Thanks car shield!

AC died in my 2015 Mercedes and Car Shield not only fix the AC, they provided a rental car.

Reason I chose this business:

Low monthly cost for great professional service.

Service

Date of experience: November 10, 2024

Thumbnail of user aliciag460
Alicia G. – CarShield Rep

Victor, thank you so much for your review! It's reviews like yours, that let us know how much we help people and how beneficial having coverage really is! We appreciate your feedback and if you need anything please don't hesitate to give us a call.

Thumbnail of user richardc7596
Georgia
1 review
0 helpful votes
  • Send Message
November 25th, 2024
Verified purchase

I've used Car Shield for about 18 months. Last month I encountered a car repair bill that was over $2,200. Car Shield covered $1,700 of the repair costs. I figure I had an annualized return of approximately 17.5% on my "investment" in CS. Not bad in today's economy.

Reason I chose this business:

Advertisement and quality ratings on Google.

Date of experience: November 15, 2024

Thumbnail of user aliciag460
Alicia G. – CarShield Rep

Richard, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.

Thumbnail of user dianniag3
District of Columbia
1 review
0 helpful votes
  • Send Message
November 25th, 2024
Verified purchase

I inadvertently missed giving my new financial info for payment and they showed a warm spirit in not canceling me. Due to loss of my spouse I was a little forgetful. So I'm happy about their patience, especially since unforeseen things happen. Thank you!

They came as soon as possible and then another occasion they got my car repaired right away. I certainly would recommend them, though I don't always have issues, I'm glad for the help when I need it.

Reason I chose this business:

TV advertising

Service

Date of experience: November 15, 2024

Thumbnail of user aliciag460
Alicia G. – CarShield Rep

Diannia, thank you for your time and review! If you ever have any questions or need further assistance, please don’t hesitate to call us.

Thumbnail of user jaya858
Colorado
1 review
0 helpful votes
  • Send Message
October 12th, 2024
Verified purchase
• Updated review

My question was answered however I had to call 4 vendors to schedule an appointment because the first three had negative experiences of getting paid by CarShield because it tools and in one case not at all. Hence they no longer honor the service

She answered my questions satisfactorily

Reason I chose this business:

I chose CarShield because I’ve been paying for the service for over a year and never had a ready to use it. I chose it because the TV endorsements were favorable

Service

Date of experience: October 2, 2024

Thumbnail of user aliciag460
Alicia G. – CarShield Rep

For comprehensive support in finding repair facilities near you, please do not hesitate to contact us at 1-800-587-4162. Our highly skilled and dedicated team is available to provide you with detailed information and guidance tailored to your specific needs. We are committed to ensuring that you receive the best assistance possible.

Customer Service with Brian
February 4th, 2024
Verified purchase
• Previous review

Brian listened and understood clearly my issue. He was courteous, professional polite and knowledgeable. He quickly resolved my issue

Reason I chose this business:

Been a member for 3 years

Date of experience: February 4, 2024

Thumbnail of user larryj960
Louisiana
1 review
0 helpful votes
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October 10th, 2024
Verified purchase

Was told the trucks repair would not be covered. Was not happy about this decision. Filled out an appeal form and within 2 days I was contacted saying after a review they were going to pay. Glad about that but shouldn't have to go through all this when something breaks on your vehicle.

Was very helpful and stayed on the phone until i found the appeal form and told me every step i needed to do Very pleasant

Service

Date of experience: September 30, 2024

Thumbnail of user aliciag460
Alicia G. – CarShield Rep

Larry, we are happy to hear we a were able to assist with your repair! If you have questions about your coverage please give a call.

Thumbnail of user debrap2296
New York
1 review
0 helpful votes
  • Send Message
November 28th, 2024
Verified purchase

I couldn't have asked for a better experience dealing with car shield. They always kept me Informed every step of the way. It really was not a headache at all. Everyone I dealt with was amazing! Thank you very much!

Date of experience: November 18, 2024

Thumbnail of user aliciag460
Alicia G. – CarShield Rep

Debra, we love reading reviews like yours! They reassure us that we’re making our customers happy and that our efforts are making a difference. If there’s anything else you need, please don’t hesitate to give us a call.

Thumbnail of user starrp47
Louisiana
1 review
0 helpful votes
  • Send Message
December 19th, 2024
Verified purchase

I've been a member of Carshield's Warranty Program for quite a few years. During this time, I've had to do maintenance on several vehicle parts. When claims were called in for approval I must say the dealership handling all repairs have been received positively wit prompt and immediate responses for claim verification. I have been blessed to not have my price portions to be above what I felt was reasonable. All claims are received, quoted a price with repairer, and paid upon completion of work.
Yes! I'm a satisfied and pleased customer with CarShield and my repair dealership, Firestone for excellent care and showmanship of service!
Thank you CarShield for respecting the needs of your customer,
Starr Paul

Reason I chose this business:

To apply and receive warranty service for my vehicle! I was given a positive review of the company and service rendered by them.

Service

Date of experience: December 9, 2024

Thumbnail of user aliciag460
Alicia G. – CarShield Rep

Starr, our company always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and knowing that what we do makes a difference. Please let us know if you need anything else.

Thumbnail of user kwameb14
Georgia
1 review
0 helpful votes
  • Send Message
October 1st, 2024
Verified purchase

Carshield process is easy and transparent. Almost all my claims were approved without hassle. The coverage saved me, at least, $******* in repairs including Mercedes-Benz timing chain. Most of my challenges were with the mechanics I selected, not Carshield.

Reason I chose this business:

Flexible payment plan

Service

Date of experience: September 21, 2024

Thumbnail of user aliciag460
Alicia G. – CarShield Rep

Kwame, we're absolutely thrilled to hear that! It's wonderful to know that you found our service helpful. Don't hesitate to give us a call if you need anything else.

Thumbnail of user derrickd206
Washington
1 review
0 helpful votes
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September 29th, 2024
Verified purchase

Carshield is the real deal, and this review is coming from a warranty company skeptic. They paid out my claim, made conversations easy as possible, and helped me realize I was dealing with a crooked shop who was trying to over-charge me. I LOVE CAR shield! Seriously!

You guys freaking rock

Reason I chose this business:

Price and reviews

Service

Date of experience: September 19, 2024

Thumbnail of user aliciag460
Alicia G. – CarShield Rep

Derrick, thank you for the kind words. We are pleased to hear you found our service helpful! Please give us a call if you need anything else.

Thumbnail of user sallyg421
South Carolina
2 reviews
0 helpful votes
  • Send Message
September 24th, 2024
Verified purchase

Car Shield had very good customer service when I signed up. The person I talked to was very knowledgeable, friendly and took the time to answer all of my questions. I got much better coverage at a better price than with Endurance. The best thing is my price will never go up!

Reason I chose this business:

I was with Endurance for about a month and a few weeks and got a notice that their company was doing a price increase. So I called Car Shield and talked with a very nice gentleman that explained their coverage plans and answered all my questions. I got much better coverage and at a better price. I feel real comfortable with the plan I have now with Car Shield

Date of experience: September 14, 2024

Thumbnail of user aliciag460
Alicia G. – CarShield Rep

Sally, thanks for the review and welcome to CarShield! Thank you for choosing us! We want to make sure you're completely satisfied with your policy, so please contact us with any questions or concerns you may have regarding your coverage.

Thumbnail of user clydem310
Arizona
1 review
0 helpful votes
  • Send Message
November 7th, 2024
Verified purchase

I was having difficulty switching a payment method, on line. I then called customer support and was connected with a very pleasant, knowledgable young woman who fixed the problem in minutes. Great service!

I had to update my method of payment.

Reason I chose this business:

National advertising.

Service

Date of experience: October 28, 2024

Thumbnail of user aliciag460
Alicia G. – CarShield Rep

Clyde, we're delighted to hear that you enjoyed your recent experience with our Customer Service Department! Please feel free to contact us if you need anything else.

Thumbnail of user johnl10948
New Mexico
1 review
0 helpful votes
  • Send Message
December 23rd, 2024
Verified purchase

A couple of months after I signed up, I almost cancelled. Car shield reps worked with me to find the right coverage that better suited my needs that fit with my budget. I questioned my decision from time to time, all the way up until my transmission AND differential both gave out simultaneously. Over $8,000.00 that they covered. I had to pay almost $450.00 for the stuff that wasn't covered like fluids. Saved my A**! As long as you read your contract and know what to expect, Car Shield is a very good service.

Not too many hoops to jump through, just tell them what's going on with the vehicle, they let you know if it's covered, take it to the shop, pay the deductible, pretty easy process.

Service

Date of experience: December 13, 2024

Thumbnail of user aliciag460
Alicia G. – CarShield Rep

John, thank you so much for your review! It's reviews like yours, that let us know how much we help people and how beneficial having coverage really is! We appreciate your feedback and if you need anything please don't hesitate to give us a call.

Thumbnail of user carmines46
South Carolina
1 review
0 helpful votes
  • Send Message
October 22nd, 2024
Verified purchase

From start to finish everything went great. I called on Friday with a check engine light, the representative
Found a repair location 5 minutes from my house and they got me in on Monday and it was repaired the same day. All parties were respectful and caring. CarShield paid all the repair cost except for my deductible.
Very pleased

GREAT

Service

Date of experience: October 12, 2024

Thumbnail of user aliciag460
Alicia G. – CarShield Rep

Thank you for your review. We are thrilled to hear that we were able to help you out so quickly! Please contact us if you need anything else.

Thumbnail of user derrickt161
Michigan
1 review
0 helpful votes
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October 7th, 2024
Verified purchase

Satisfied that they were able to fix my ride but the repetitive request for information that had been sent numerous times did nit add up to why my claim was close and I ws stuck paying for rental out of pocket while my suv was still in the shop.

Claim lacked accurate communication. I received texts and emails requesting documents and pics after my car was in my possession.

Reason I chose this business:

Recommended by co worker who is a veteran.

Service

Date of experience: September 27, 2024

Thumbnail of user aliciag460
Alicia G. – CarShield Rep

Derrick, that is unfortunate to hear and we apologize for any confusion regarding your coverage. We are always willing to go over your contract with you, explain the claim process, and address any issues. Please don't hesitate to contact our Customer Service Department with any questions or concerns you may have.

Thumbnail of user kenyattah21
Pennsylvania
1 review
0 helpful votes
  • Send Message
November 14th, 2024
Verified purchase

Everytime I call Carshield I am
Always greeted with the most knowledgeable and courteous advisors as well as excellent customer service! This has been the best experience ever when it comes to warranty service for my vehicle!

Reason I chose this business:

Carshield stands behind their products 100%!

Date of experience: November 4, 2024

Thumbnail of user aliciag460
Alicia G. – CarShield Rep

Kenyatta, thank you for your 5-star review! We appreciate you being a loyal customer and helping to share the word about us. Please don’t hesitate to call us if you need anything.

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From the business

CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.

Business History

Since forming in 2005, CarShield has had the privilege of protecting over two million vehicles. With every vehicle, our goal is to provide exceptional experience by providing every owner of a vehicle with a dependable, reliable, and affordable solution to unexpected and costly repairs. CarShield is committed to being a financial shield in a time of need.

Company Representative

Thumbnail of user carshieldr1
Carshield R.
Customer Service
Typically responds within 23 hours

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