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CarShield has a rating of 4.2 stars from 3,760 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarShield most frequently mention customer service, repair shop, and credit card. CarShield ranks 1st among Auto Repair sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
A couple of months after I signed up, I almost cancelled. Car shield reps worked with me to find the right coverage that better suited my needs that fit with my budget. I questioned my decision from time to time, all the way up until my transmission AND differential both gave out simultaneously. Over $8,000.00 that they covered. I had to pay almost $450.00 for the stuff that wasn't covered like fluids. Saved my A**! As long as you read your contract and know what to expect, Car Shield is a very good service.
I was called twice about my bill not gone through my credit card when I had a email from my bank showing that went through OK. So by the third time I had to tell the operator to recheck because it was paid. So I don't know why I was called when it was paid on time so looks like one department didn't know what the other department was doing
A couple of months after I signed up, I almost cancelled. Car shield reps worked with me to find the right coverage that better suited my needs that fit with my budget. I questioned my decision from time to time, all the way up until my transmission AND differential both gave out simultaneously. Over $8,000.00 that they covered. I had to pay almost $450.00 for the stuff that wasn't covered like fluids. Saved my A**! As long as you read your contract and know what to expect, Car Shield is a very good service.
Not too many hoops to jump through, just tell them what's going on with the vehicle, they let you know if it's covered, take it to the shop, pay the deductible, pretty easy process.
Date of experience: December 13, 2024
They are trying to find a way not to pay for covered. The service department tried on 4 different occasions to contact customer service and didn't get a response. The service department worked with me to cover some of the cost that you all denied.
No reply from customer service
Because of their motto of covering repair costs and the customer only paying the deductible.
Date of experience: December 20, 2024
Terry, that is unfortunate to hear and we apologize for any confusion regarding your claim. We are always willing to go over your contract with you, explain the claim process, and address any issues. Please don't hesitate to contact our Customer Service Department with any questions or concerns you may have.
Carshield has been a life saver for my auto mechanic services. They have saved over $12,000 in repair charges to date, which I would not have been able to cover. I definitely recommend their extended warranty coverage.
Most known and reliable to date.
Date of experience: December 11, 2024
Daryl, our company always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and knowing that what we do makes a difference. Please let us know if you need anything else.
I took my car to the local Ford dealer when I was having trouble with it. The dealer filed the claim car shield got back to me right away. Let me know what was happening. Everything went very smoothly and they paid the entire claim.
I had checked around with other companies and they had the best reviews and I’m glad that I purchased it. I purchased another plan for my pick up.
Date of experience: December 21, 2024
Bill, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
I've been a member of Carshield's Warranty Program for quite a few years. During this time, I've had to do maintenance on several vehicle parts. When claims were called in for approval I must say the dealership handling all repairs have been received positively wit prompt and immediate responses for claim verification. I have been blessed to not have my price portions to be above what I felt was reasonable. All claims are received, quoted a price with repairer, and paid upon completion of work.
Yes! I'm a satisfied and pleased customer with CarShield and my repair dealership, Firestone for excellent care and showmanship of service!
Thank you CarShield for respecting the needs of your customer,
Starr Paul
To apply and receive warranty service for my vehicle! I was given a positive review of the company and service rendered by them.
Date of experience: December 9, 2024
Starr, our company always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and knowing that what we do makes a difference. Please let us know if you need anything else.
The other provide, I cannot recall the name, said that my plan with Car Shield was canceled. They also said that CS had a $10 million lawsuit settled this summer and many more law suits pending. They also said CS is a third party company.
I did not give them any information of mine and I declined their auto warranty plan.
I wanted you to know.
I chose CS for their coverage.
Date of experience: December 11, 2024
Bobbie, we appreciate your feedback. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.
I was called twice about my bill not gone through my credit card when I had a email from my bank showing that went through OK.
So by the third time I had to tell the operator to recheck because it was paid.
So I don't know why I was called when it was paid on time so looks like one department didn't know what the other department was doing
Because I was told they were good 👍 company to work with
Date of experience: December 25, 2024
Jose, we appreciate you taking the time to bring this matter to our attention and apologize for any inconvenience this has caused. We are always looking for ways to improve on providing an exceptional Customer Service experience. Please contact our Customer Service Department for further assistance if you have any questions or concerns.
WONDERFUL! From the moment I first called I was taken great care of. Car Shield scheduled my repair appointment; they arranged for a car rental and they kept me abreast of what was occurring. When I picked up my car, the repair bill was $8,600, (rental additional $1,000). My cost?….$108.00
Yippee!
Their coverage, affordability and reputation.
Date of experience: December 18, 2024
Angelo, thank you so much for your review! It's reviews like yours, that let us know how much we help people and how beneficial having coverage really is! We appreciate your feedback and if you need anything please don't hesitate to give us a call.
I was lied to out right by a representative about bumper to bumper coverage (Platinum Protection) and when it came time to utilize coverage I didn't have Protection for a sensor problem and to add salt to the wound I had to pay for diagnostic fee the worst $500 dollars spent. Read this contract before signing any especially the fine print and try your best to read in-between the lines and record your conversations whenever talking with anyone within this company. Left with a disabled car and a $1000 dollar repair. 👎🏽
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Thought it was good to do so. 👎🏽
Tip for consumers:
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Products used:
None
Date of experience: December 9, 2024
D'andre, that is unfortunate and we’re sorry for the inconvenience. After further review of your account, it appears the parts that were needed for the repair were not listed for coverage on your contract. We are always willing to review your contract with you, explain the claim process, and address any issues. Please don't hesitate to contact our Customer Service Department with any questions or concerns you may have.
Dealing with customer service was good.
Having to deal with the claims department was very overwhelming for me because each person gave me a different explanation.
While my car was in the shop being worked on.
I asked several times for the adjuster to contact me.
Was told he would and never received a call back.
Calling into customer service was the easiest part of this journey.
Date of experience: December 5, 2024
Belinda, that is unfortunate to hear and we apologize for any confusion regarding your claim. We are always willing to go over your contract with you, explain the claim process, and address any issues. Please don't hesitate to contact our Customer Service Department with any questions or concerns you may have.
My windshield wiper fluid wasn't working. The motor went out. It was covered under this warranty with $100 deductible...still cheaper than paying out of pocket for it. Fast claim time and payment to the company who fixed this for me!
I've been with them over a year...heard that Carshield was great on service and handling claims.
Date of experience: December 9, 2024
Joyce, we are truly grateful for your wonderful review and delighted that we could assist you. If you have any more questions or require further assistance, please don’t hesitate to get in touch!
My starter gave out on my 2014 F-150. Once again, CarShield made my repair experience smooth and easy. What would have cost me nearly $500 was just my $100 deductible. So far I've saved thousands on repairs through CarShield.
Name recognition
Date of experience: December 10, 2024
Jim, thank you so much for your review! It's reviews like yours, that let us know how much we help people and how beneficial having coverage really is! We appreciate your feedback and if you need anything please don't hesitate to give us a call.
To my jeep in because it was shutting down while driving. The technician said it was oil housing and oil sensor problems also the crankshaft sensor was failing. You guys said prove it. It didn't fail in the shop but it did three times the next day so. Now I got take it back 3days before Christmas. It shut down trying to merge onto the Pennsylvania Highway which is very dangerous. The crankshaft sensor is cover so why just cover it.
Senior discount and I needed a a warranty program
Date of experience: December 20, 2024
Dana, we apologize for any inconvenience this has caused. The Administrator does require a cause of failure, as we can only cover the parts that are listed for coverage per your contract. Please contact our Customer Service Department for further assistance if you have any questions or concerns.
Servicem was granted to repair my vehicle. Unfortunately, one week later the sa me problem existed. I notified car shield and was told to contact repair shop. I was unable to reached them and left a message. Still waiting for a response. I am presently without a vehicle
Still waiting for service
Date of experience: December 23, 2024
Arlene, that is unfortunate to hear. We would need the repair facility to contact the claims department to confirm the breakdown. If you have any questions, please contact our Customer Service at 1-800-587-4162.
Recently, our escape encountered a transmission issue. Our auto repair facility collaborated with Carsheil to replace the transmission. The Carsheil representative ensured that we were kept in the loop.
I reached out to customer service a few times to rent a car and extend it. Whenever I needed help, the customer service representatives were always friendly and helpful. They made sure to find me the resources I needed. Excellent customer service. It was a wonderful experience and I am happy with the services I received.
Date of experience: December 21, 2024
Stella, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
1st experience with Carshield. I took my Lexus for a system error and told them I have Carshield. My service agent took their info. Carshield called me once the car was diagnosed and cost was assessed by Lexus. They went through the details and my final payment to Lexus. It was a nice surprise just how seamless the 3 way transaction was.
I heard and read good things.
Date of experience: December 16, 2024
Marie, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
I was contacted by a representative, showing concern about how my vehicle was being taken to the same shop 3×'s for what appeared to be the same problem, she then went on to help me find another shop that accepted carshield she was patient and kind, I think we were on the phone for about a hour or so but she wouldn't give up, we googled and researched, she gave me big sister vibes she was awesome.
It was recommended to me by my auto mechanic
Date of experience: December 19, 2024
Kimberly, thank you for your review! We are thrilled to hear that you are satisfied with our Customer Service. Please feel free to contact us if you need anything else.
Car Shield is quick to call when a payment is done and/or rejected. But when it's time to pay for repair Car Shield will do whatever it takes not to pay for the repairs. I could have just taken the money that I paid Car Shield and used it for my repairs. Until Car Shield can ante up for the repairs I am requesting that the DO NOT call me for any payments. I will be seeking legal advice to see where to go from here. I work to hard for my money to have a company take it and not do what it used for.
I really don't know
Date of experience: December 16, 2024
Anthony, after looking through your claim, it was determined the Repair Facility couldn't provide a cause of failure regarding your vehicle. The Administrator requires a cause of failure, as we can only cover the parts listed for coverage per your contract. Please contact our Customer Service Department for further assistance if you have any questions or concerns.
My experience with CarShield has always excellent. Every claim that I had was evaluated and approved up to having a Transmission replaced.
I've received numerous phone calls from subscribers telling me that CaeShield is being sued for impropriety however, CarShield has never failed me.
Wasn’t sure at first however after evaluating the services versus the cost it was a reasonable thing to do
Date of experience: December 16, 2024
Gerald, thank you for leaving a review! Your support means a lot to us. Please feel free to reach out and let us know how we can assist you in the future.
I was very impressed with the excellent customer service I received. You don't see that much anymore.I was in the customer Service area for 40 years and I really appreciate that in your company.The reps I talked to were helpful and knowledgeable.
I knew it was the best choice for my 2019 vehicle. I love the commercials
Date of experience: December 10, 2024
Nicole, thank you for your review! We are thrilled to hear that you are satisfied with our Customer Service. Please feel free to contact us if you need anything else.
Called Carshield to explain covered insurance on my 2015 jeep. They explained all the coverages and advised what to do and how to proceed with my repairs. After inter acting with the mechanic they sent an inspector to review claim and then approved the majority of repairs,
Very pleased with the rep . took time to explain all benefits.
Thought they were most reputable company out there.
Date of experience: December 17, 2024
Jack, our company always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and knowing that what we do makes a difference. Please let us know if you need anything else.
The CarShield customer service agent/representative was very helpful with assisting me in securing a rental car on very short notice. She contacted the rental car company directly to arrange a rental, at CarShield's expense, while my vehicle was in a repair facility. My only requirement was to go to the rental car facility to pick up the vehicle! With each encounter I've had with CarShield they never disappoint, always providing excellent support! I highly recommend this company to anyone needing extended warranty coverage on their vehicle(s)!
Following extensive research regarding extended warranty coverage for my older vehicle, I found that CarShield provided the type of coverage I was looking for at a price within my budget. I am very pleased with the response I received during my initial contact and during my following communications. Their professional staff are always courteous, knowledgeable, and friendly.
Date of experience: December 4, 2024
Fay, we love reading reviews like yours! They reassure us that we’re making our customers happy and that our efforts are making a difference. If there’s anything else you need, please don’t hesitate to give us a call.
I have 2 vehicles covered under car shield including my 19 year old Land Cruiser. It comes with specific & straight forward guidance if we ever break down. Very happy to know I'm covered in the future!
A small issue with the car shield app. Reps indicated the issue would be fixed within a few days, they were very knowledgeable, professional and friendly.
Price and coverage
Date of experience: November 21, 2024
Jeffrey, we appreciate your review and are glad that you have chosen to protect your vehicles. If you have any questions about your policy don't hesitate to give us a call!
I've had my car in the shop for 2 weeks and still no car car shooting has been slow and also they couldn't find the parts available right away so what is cost you doing giving us mediocre Parts while they're charging us full price
Car show gives you a runaround I don't know if I'll be keeping my coverage because I don't want mediocre Parts I want original parts
You don't know what happens in your car needs something and a lot of the things your car needs car Shield doesn't cover so sad
Date of experience: November 29, 2024
Frances, we apologize if there has been confusion about your coverage. We do send out the contract at the time of sale and address on the sales call that at the Administrator's election, repair or replacement of covered parts will be made with parts of like kind and quality, including but not limited to new, used or remanufactured. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.
Terrible- I called CarShield and was informed my Rear Sunshade motor, (the same as a Window motor) was covered). I took my car to a reputable - authorized desler. Once the diagnosis was submitted-CarShield denied the claim, saying since the Motor was humming, it was probably a Good motor. Yeah, sounds about right- Do internal wiring shorts inhibit the motor to lock up? Yes. That means motor is not and cannot be made to function. Best to change out the small Mortor that lifts and brings the shade down into the rest window package tray.
Terrible.
I thought they were Fair and wouldn’t deceive anyone. I learned different when I read the article where CarShield had to pay &10 million dollars for operating a Deceptive Business Practice. They use popular artists to preach “ if you have something go bad with your car, CarShield will pay for the repairs”.
Window motors are electrical motors - but a Rear SunShade window motor is NOT an electrical motor.
Date of experience: December 22, 2024
Arthur, that is unfortunate and we’re sorry for the inconvenience. After further review of your account, it appears the parts that were needed for the repair were not listed for coverage on your contract. You are at a great level of protection and we would be happy to go over the details and parts listed for coverage with you. Please call our Customer Service at 1-800-587-4162 if you have any further questions or concerns.
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
Since forming in 2005, CarShield has had the privilege of protecting over two million vehicles. With every vehicle, our goal is to provide exceptional experience by providing every owner of a vehicle with a dependable, reliable, and affordable solution to unexpected and costly repairs. CarShield is committed to being a financial shield in a time of need.
John, thank you so much for your review! It's reviews like yours, that let us know how much we help people and how beneficial having coverage really is! We appreciate your feedback and if you need anything please don't hesitate to give us a call.