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CarShield has a rating of 4.2 stars from 3,613 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarShield most frequently mention customer service, repair shop, and great experience. CarShield ranks 1st among Auto Repair sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 hours
I have 2 vehicles covered under car shield including my 19 year old Land Cruiser. It comes with specific & straight forward guidance if we ever break down. Very happy to know I'm covered in the future!
Engine blew up and they only covered $1200 out of the $6000. My shop provided all the necessary details from cause of failure to freeze frame data. They refused to pay the entire claim. Even though all parts were covered under the contract. If you google this company you'll understand why there's a 10 million dollar lawsuit for deceptive ads. No shop or dealership wants to deal with CarShield either. They are difficult to work with and do not pay out. Save yourself and go with another company.
Great price, excellent customer service. I'm not much for words so if you do not like what I have to say I am done with this type of stuff.
We wanted to change our way of paying for the service you offer and it was handled in a flash.
Date of experience: November 5, 2024
My experience has been exceptional. I called to check other coverage. Customer service was very helpful and answered my questions.
I had some issues with what all was covered with carshield. Got good answers.
Date of experience: November 14, 2024
Teryll, we are delighted to know that our team successfully addressed all your questions. Please don’t hesitate to call us if you need anything else!
End up costing me less than I thought. Thank you. They negotiated with the dealer to get the price down.
It took care of everything I needed.
Seen the commercials on TV.
Date of experience: November 28, 2024
Thomas, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
Wonderful in a dior time of need. It was very timely, did not have to wait very long for assistance.
Because of the companies excellent reputation.
Date of experience: November 12, 2024
Jordan, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
Wonderful outcome on submitted repair claim.
Car Shield paid to replace my transmission and reimbursed me for rental car expenses.
Made inquiry in regards to car rental reimbursement. The Car Shield Agent was professional, informative and friendly.
Needed extended warranty coverage
Date of experience: November 29, 2024
Frank, our company always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and knowing that what we do makes a difference. Please let us know if you need anything else.
I called Car Shield to give them my new credit card number so the could debit my account each month.
I called about my credit card on file.
Car Shield sounded like a good company to deal with.
Date of experience: November 12, 2024
Delmos, thank you for your review and we are always here to help. Please give us a call if you need anything else!
I was just getting some clarification on what might be covered on the problem that I'm having with my car.
Because I have a policy with them.
Date of experience: September 20, 2024
Elizabeth, thank you for your time and review! If you ever have any questions or need further assistance, feel free to reach out.
Had car issues and of course worry sets in. Rep was so helpful and informative which put me at ease.
Date of experience: October 29, 2024
Christine, thank you for your review and we are always here to help. Please give us a call if you need anything else!
Car Shield is so reliable and offers great service. They worked well with both the provider and me as customer.
Date of experience: November 6, 2024
Ken, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
I called car shield to report a change.They representative was so nice. She made feel really comfortable.That's a good thing.
I already told you the representative was really nice.It was nice talking to her.
So many of my friends told me about it.
Date of experience: November 5, 2024
Joey, thank you for your time and review! If you ever have any questions or need further assistance, please don’t hesitate to call us.
Had to stop at a dealership while traveling and they contacted Car Shield for me and everything was worked out
Primary mechanic recommendation
Date of experience: November 11, 2024
Richard, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
Was very nice and friendly also told me about my service and how they could improve my payment plan for all the years I have been paying.
Didn't want high replacement cost
Date of experience: November 15, 2024
Evelyn, thank you for your 5-star review! We appreciate you being a loyal customer and helping to share the word about us. Please don’t hesitate to call us if you need anything.
I had a hard time finding a place that accepts the insurance, then they wanted to go over my whole car instead of just fixing my problem.
My car was out of dealer fixes.
Date of experience: October 27, 2024
Arnold, we offer comprehensive support in finding repair facilities near you, please do not hesitate to contact us at 1-800-587-4162. Our highly skilled and dedicated team is available to provide you with detailed information and guidance tailored to your specific needs. We are committed to ensuring that you receive the best assistance possible.
Everything was alright after calling Car Shield who gave me options where I could go to get my Jeep worked on because it was running hot. The problem was the car rental no one explained the way it works after telling me I could rent a car until mine was ready and setting up an appointment to pick it up no one said when the time started when Car Shield would start paying.
The customer service rep. was helpful and explained thins to me.
I had Car Shield for about 2 years before I used it. My Jeep was out of the dealership warrenty
Date of experience: March 9, 2024
Friendly, not pushy when I cancelled the service because of a new car purchase. I would sign up again.
Date of experience: December 5, 2024
John, we're definitely sorry to see you go and appreciate your time to leave a review. If you ever want a start back up with us, we're just a phone call away!
Seamless process during my repairs on my truck. The customer service people I was contacted by were very helpful.
Because of the reviews.
Date of experience: November 24, 2024
Scott, thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Please give us a call if you need anything else!
I was rolling one policy over into another and it was a pretty seamless transition. Thank you car shield
Had it for years.
Date of experience: November 5, 2024
Melissa, we are truly grateful for your wonderful review and delighted that we could assist you. If you have any more questions or require further assistance, please don’t hesitate to get in touch!
I treated excellent for on my vehicle repair request and also at the wrench truck auto repair. Thank you...
I chose car shield because I know I need it one for my future auto repair it's affordable and sure is agree with your company helping me this far for my vehicle repair.
Date of experience: November 9, 2024
Sandra, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
I have never experienced the more knowledgeable and capable mechanics Since I've had the car, they were great
Recommended by Car Shield
Date of experience: November 27, 2024
Paul, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
Easy enrollment and representative gave clear understanding of the plan I purchase. She was very nice and helpful
I like the way carshield do things
Date of experience: November 5, 2024
Nancy, thanks for the review and welcome to CarShield! Thank you for choosing us! We want to make sure you're completely satisfied with your policy, so please contact us with any questions or concerns you may have regarding your coverage.
The person I dealt with was excellent and very knowledgeable about what coverage I needed for my car.
I had been checking prices and coverage for my car and Carshield was the best value for me.
Date of experience: November 7, 2024
William, thanks for the review and welcome to CarShield! Thank you for choosing us! We want to make sure you're completely satisfied with your policy, so please contact us with any questions or concerns you may have regarding your coverage.
I contact the representive To advise tat I was taking my vehicle to my dealership for service, when I got there they service my vehicle without charging me.
Easy to get service
Television adds
Date of experience: October 30, 2024
Jesse, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
DoNOT buy this warranty they do NOT honor what they say and NO SHOP wants to deal with them they are shady and liars. If you wanna just blow your money they hey why not cause thats all you will be doing is blowing your money paying for this warranty!
Tip for consumers:
DO NOT Purchase
Products used:
They are a SCAM
Date of experience: July 31, 2024
So far as full diagnostic on my car is not complete yet,once the shop give the invoice I hope everything goes smooth with my claim
Because it is a prestige company, I believe on your coverage
Date of experience: December 10, 2024
Cesar, thank you for your review. We are always happy to explain your coverage details and go over the claims process with you. If you have any questions give us a call!
It took a minute for approval, however so far so good. Still a ticking noise in the motor that has not been addressed. Maybe later.
Had to get to the right person, once I did my claim got pushed along. So far so good with the repairs. Still has a ticking noise in the motor they have not addressed.
Recommend by a friend.
Date of experience: September 28, 2024
Thank you for your review. We are always happy to explain your coverage details and go over the claims process with you. If you have any questions give us a call!
Everything went great. My car needed some electrical work done because all the lights came on and stayed on. It's all fixed now. Thank you!
Because of Iced T.
Date of experience: October 25, 2024
Diana, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
Since forming in 2005, CarShield has had the privilege of protecting over two million vehicles. With every vehicle, our goal is to provide exceptional experience by providing every owner of a vehicle with a dependable, reliable, and affordable solution to unexpected and costly repairs. CarShield is committed to being a financial shield in a time of need.
William, we are truly grateful for your wonderful review and delighted that we could assist you. If you have any more questions or require further assistance, please don’t hesitate to get in touch!