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CarShield has a rating of 4.2 stars from 3,613 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarShield most frequently mention customer service, repair shop, and great experience. CarShield ranks 1st among Auto Repair sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 hours
I have 2 vehicles covered under car shield including my 19 year old Land Cruiser. It comes with specific & straight forward guidance if we ever break down. Very happy to know I'm covered in the future!
Engine blew up and they only covered $1200 out of the $6000. My shop provided all the necessary details from cause of failure to freeze frame data. They refused to pay the entire claim. Even though all parts were covered under the contract. If you google this company you'll understand why there's a 10 million dollar lawsuit for deceptive ads. No shop or dealership wants to deal with CarShield either. They are difficult to work with and do not pay out. Save yourself and go with another company.
Had to reset my auto payment as my credit card on file was compromised. They did a nice job, very easy to do business with.
They have the best program for my vehicle.
Date of experience: November 5, 2024
So far my experience with car shield has been great. Haven't filed a claim yet so I can't speak on there promises or contract yet..
Date of experience: November 15, 2024
Keino, thank you for the review and when your vehicle does encounter a repair, don't hesitate to give us a call! In the meantime, if you have any questions about your policy or what is covered and what is not, please let us know.
A Very pleasant call with your agent Taylor. Purpose of call was to confirm a particular part (tire sensor) was covered in Our CarShield Diamond plan. Taylor confirmed that this sensor and labor was covered and then placed notes in Our plan to assure that when dealer agent called to cover sensor and labor cost. Then CarShield Agent taking call would already have ALL information in Our file to take care of Our repairs at said dealer. Taylor was pleasant, knowledgeable, professional, timely and We believe Taylor wished to take care of Our Needs and Requirements for repairs on Our 2019 Chevorlet Equinox Premier vehicle. JBB and JLB.
When We purchased Our Car Sheild plan, after reviewing a number of plans and With Our dealer at that time was taking The Car Sheild Diamond plan was the deciding factor for choosing Car Shield. "Since that time Our Dealer ceased taking The Car Shield Plan" "For Reasons We Did Not Ask" We now have to use another Chevorlet dealership For Needed Repairs on Our Vehicle". JBB and JLB.
Date of experience: December 9, 2024
Jerry, we're delighted to hear that you enjoyed your recent experience with our Customer Service Department! Please feel free to contact us if you need anything else.
Everything you watch with carshield on TV Is the same exact service provided when your vehicle gets into trouble, it was extremely simple to replace my transmission
I kept seeing it on tv and my cars warranty expired, so I called them up and gave them a shot...so glad I did
Date of experience: June 19, 2024
Brian, thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Please give us a call if you need anything else!
It took a little bit to find someone in my area that excepted CarShield, but when I found one, the overall experience was remarkable, absolutely fantastic completely satisfied
Had a little trouble finding someone in my area that would accept CarShield
Date of experience: September 8, 2024
Max, thank you for the kind words. We are pleased to hear you found our service helpful! Please give us a call if you need anything else.
I have been a CARSHIELD Member for over 5 years and have always received great service! The maintainance on my Dodge Ram has always been taken care of according to my Policy. Thank you!
The cost was affordable compared to renewing the warranty from a Dealer.
Date of experience: October 29, 2024
Philip, thank you for your 5-star review! We appreciate you being a loyal customer and helping to share the word about us. Please don’t hesitate to call us if you need anything.
Jonathan in claims likes to hear himself talk. I don't.
Getting a supervisor to assist is pointless.
I had to keep answering the same questions. If I ask for claims, why am I getting customer service who asks me questions, for awards the call and I’m asked the same questions
Needed coverage and Icr cube said it was a good company
Date of experience: September 30, 2024
Monica, we appreciate you taking the time to bring this matter to our attention. We have a Claims Assistance Department that is dedicated and skilled in helping our customers during the claims process. We are always looking for ways to improve on providing an exceptional Customer Service experience. We appreciate your feedback.
Carshield has taken great care of me. I'm glad that I have a membership with them. I will not forget this wonderful experience.
They were very patient and helpful.
I chose Carshield because I needed great service.
Date of experience: September 13, 2024
Orlando, thank you for the kind words. We are pleased to hear you found our service helpful! Please give us a call if you need anything else.
Agent very knowledgeable and pleasant. I currently have 1 warranty. I was hopimg to add another car with in my budget
I’m already doing business with car shield
Date of experience: November 26, 2024
James, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
I asked for extension without canceling my account, and the company responded with such compassion and understanding 🙏🏾 thank you 😊
Nice
I need extended warranty
Date of experience: October 16, 2024
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
The staff is professional in every way. I have had them replace the turning switch and water pump. Easy peazy.
Reputation for excellence.
Date of experience: November 7, 2024
Debbie, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
At first I was told I wasn't covered for my car's problem but after hours of phone calls from the shop and myself the coverage came through
Finally came through
Date of experience: November 25, 2024
James, after further review it appears the repair facility initially called in the incorrect part, which lead to the misunderstanding in the claim. We are always willing to go over your contract with you, explain the claim process, and address any issues. Please don't hesitate to contact our Customer Service Department with any questions or concerns you may have.
Xpert auto was great…timely and short period of time. But they should have replaced the left auto axel
Seems they were best bang for the buck
Date of experience: November 7, 2024
Donald, we appreciate the time you took to leave a review! We are always willing to go over your contract with you, explain the claim process, and address any issues. Please don't hesitate to contact our Customer Service Department with any questions or concerns you may have.
Very disappointed in carshield after all the money I spent in payments I couldn't get a coil fix for my radiator I would like to get some of my money back.
Terrible
I don't know why
Date of experience: December 11, 2024
Gregory, that is unfortunate to hear and we apologize for any confusion regarding your coverage. We are always willing to go over your contract with you, explain the claim process, and address any issues. Please don't hesitate to contact our Customer Service Department with any questions or concerns you may have.
My experience was okay, it took a long time for my claim to go through but when it did, the process picked up
The commercial
Date of experience: September 25, 2024
We are always willing to go over your contract with you, explain the claim process, and address any issues. Please don't hesitate to contact our Customer Service Department for assistance with any questions or concerns.
You had my credit cards on file since I signed up and every month I get a call re overdue payment and payment is processed manually. Very annoying.
Date of experience: November 19, 2024
Lavern, thank you so much for bringing this to our attention. We sent this to the payment administrator and they have advised a fix should be in place. They are going to follow up on your next due date to make sure it runs properly. If you have any questions in the meantime, don't hesitate to give us a call any time. 1-800-587-4162.
Having engine problem my car wouldn't go over three miles after I picked up my granddaughter from school
I needed coverage for a used vehicle
Date of experience: September 16, 2024
Elfreida, that is unfortunate to hear about your recent breakdown. We are always happy to explain your coverage details and go over the claims process with you. If you have any questions give us a call at 1-800-587-4162.
My coverage turned what could have been a detrimental repair that would've taken months to recover from financially to a small expense.
I have an older vehicle and need coverage for repairs as issues come up.
Date of experience: November 24, 2024
Cassandra, thank you so much for your review! It's reviews like yours, that let us know how much we help people and how beneficial having coverage really is! We appreciate your feedback and if you need anything please don't hesitate to give us a call.
They will put language in the contract that will negate fixing your vehicle. Car warranties are not worth the expense and hassle.
Because they warrantied my car for anything that is need of repair. Find out they didnt do what they promised
Date of experience: October 23, 2024
David, that is unfortunate to hear and we apologize for any confusion regarding your coverage. We are always willing to go over your contract with you, explain the claim process, and address any issues. Please don't hesitate to contact our Customer Service Department with any questions or concerns you may have.
Repairs were approved right away.
I did not contact car shield since the repair shop took care of dealing with car shield.
For coverage of my aging car. I've used the service once already and had no problems.
Date of experience: November 7, 2024
Frank, thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Please give us a call if you need anything else!
Took my car to the shop, they called car shield and made the claim. Everything was done in a quick efficient manner. Couldn't be happier.
Date of experience: September 7, 2024
Thank you for your review. We are happy to hear that we were able to help you out so quickly! Please contact us if you need anything else.
I have only joined and had no experience with Car Shield as yet, so I cannot give you any evaluation
My extended warranty is running out in Nov. And I've been impressed with your TV commercials.
Date of experience: November 9, 2024
Elizabeth, thanks for the review and welcome to CarShield! Thank you for choosing us! We want to make sure you're completely satisfied with your policy, so please contact us with any questions or concerns you may have regarding your coverage.
Last year I needed a motor for my 2016 Range Rover Sport HSE TD6 Deisel. The motor cost 40,000. CarShield only paid $*******. This year I needed a gear shift, the warranty didn't pay anything?
Comercial made them sound so good
Date of experience: October 31, 2024
Dexter, that is unfortunate and we’re sorry for the inconvenience. After further review of your account, it appears the parts that were needed for the repair were not listed for coverage on your contract. You are at a great level of protection and we would be happy to go over the details and parts listed for coverage with you. Please call our Customer Service at 1-800-587-4162 if you have any further questions or concerns.
Carshield was very instrumental in letting me know what parts were covered. It was an awesome experience.
They were very helpful and courteous. They had the answers that I needed.
I heard good things about carshield. They have always been there for me.When I needed them. Good job.
Date of experience: November 13, 2024
Samuel, thank you for your review and we are always here to help. Please give us a call if you need anything else!
Very pleased with the service and end result. Very thankful and grateful couldn't be happier way things turned out. Highly recommend you to anyone
Like the the fact not being tied down to a contract
Date of experience: September 27, 2024
Jeff, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
Since forming in 2005, CarShield has had the privilege of protecting over two million vehicles. With every vehicle, our goal is to provide exceptional experience by providing every owner of a vehicle with a dependable, reliable, and affordable solution to unexpected and costly repairs. CarShield is committed to being a financial shield in a time of need.
David, thank you for your time and review! If you ever have any questions or need further assistance, please don’t hesitate to call us.