- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
CarShield has a rating of 4.2 stars from 3,613 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarShield most frequently mention customer service, repair shop, and great experience. CarShield ranks 1st among Auto Repair sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 hours
I have 2 vehicles covered under car shield including my 19 year old Land Cruiser. It comes with specific & straight forward guidance if we ever break down. Very happy to know I'm covered in the future!
Engine blew up and they only covered $1200 out of the $6000. My shop provided all the necessary details from cause of failure to freeze frame data. They refused to pay the entire claim. Even though all parts were covered under the contract. If you google this company you'll understand why there's a 10 million dollar lawsuit for deceptive ads. No shop or dealership wants to deal with CarShield either. They are difficult to work with and do not pay out. Save yourself and go with another company.
I called they gave me the phone number to call my problem was fixed in a couple of hours
And I was back on the road.Everything was fast and easy.
Best price for the coverage provided
Date of experience: September 7, 2024
I have not recently had any work completed. When I did, I was very satisfied. I will continue to use this service.
Thank you very much!
I chose Car Sheild for the savings on my car repairs.
Date of experience: December 12, 2024
Khandija, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
I called just to get policy number as I could t find it as I need to take vehicle in for some repair in the next couple of weeks
As it was told they have a variety of options
Date of experience: November 29, 2024
Christine, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
Received a call informing me my card had been declined. I had recently replaced the card due to fraud and had not notified.
Realibility.
Date of experience: September 6, 2024
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
Agent was very professional, knowledgeable and concerned about my well being while my vehicle being out of commission.
Professional and knowledgeable.
I've used this company for many years, and is pleased with the service.
Date of experience: September 14, 2024
Karon, we're delighted to hear that you enjoyed your recent experience with our Customer Service Department! Please feel free to contact us if you need anything else.
Customer service and claims service were very helpful in locating me a certified repair shop and technician in my time of need.
I’ve been a Car Shield customer for about three or four years after my factory warranty expired. I had two repairs on my car. Customer and Claim services were very helpful in getting my car repaired!
Date of experience: November 22, 2024
David, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
I've been with Carshield for 5 years, I always recommend Carshield to my family and friends because of the fast service they provide
I heard Willie Moore Jr. Talking about it on 104.7 gospel radio station, so I decided to check it out
Date of experience: November 27, 2024
Ernest, thank you for your 5-star review! We appreciate you being a loyal customer and helping to share the word about us. Please don’t hesitate to call us if you need anything.
Car Shield has been 1 of the best automotive decisions I've made,they have saved me several thousand dollars in repairs on my 2011 Chrysler Town and Country van in the 4 years I have owned it. I've been recommending Car Shield to my family and friends. If I could do a commercial I would, thanks Car Shield
I chose Car Shield because I heard Willy Moore Jr. Advertise it on 104.7 FM in Richmond Va and I called and spoke with an Agent told Her Willy Moore sent me and she gave me an excellent price
Date of experience: December 14, 2023
The customer service rep was able to answer my only question without hesitation. She was clear speaking and knowledgeable to my needs
See above answer
Personal choice
Date of experience: September 17, 2024
Terry, we are pleased to hear our team was able to answer any questions you had. Thank you again for your time!
Claims department with very specific and did a great job and explaining everything to me. Working between me and the repair facility.
Seem to be very reliable in coverage
Date of experience: November 11, 2024
Lawrence, thank you for your review. We are happy to hear that we were able to help you out so quickly! Please contact us if you need anything else.
I received a renewal email which gave me the opportunity to get a wonderful discount on my renewal for 2025, which I am very thankful.
I was already a laurel customer of carshield and I'm pleased to have their services.
Date of experience: November 26, 2024
Ruth, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
The employee that helped me was very helpful. Don't know what more I can say about it I don't remember the person I take to.
The employee who I talk to was professional.
I had to give my new Visa card number had to change it due that I lost the card you have.
Thank you
I hear about Car Shield that they are a good team to have.
Date of experience: November 20, 2024
Rosemary, we're delighted to hear that you enjoyed your recent experience with our Customer Service Department! Please feel free to contact us if you need anything else.
Car shield helped me they came and got my car and took it to discount tire when I hit a Chuck hole and ruined my tire.
Car shield is something to have.
Customer service is asking than a help me get my car taken care of
Thank you, Car shield
I heard about Car shield on the advertisement, and I joined it so I could have protection on my car.
Date of experience: January 4, 2024
The car was serviced well, there was no waiting for approvals or payments. I was approved for and granted much needed car rentals. Thank 🌹 you.
I needed a car warranty, and my husband suggested Car Shield.
Date of experience: October 29, 2024
Catherine, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
My experience with Car Shield was very pleasant. I would recommend them to everyone. Thank you Car Shield for taking care of my car needs.
It was referred to me.
Date of experience: November 8, 2024
Emily, thank you for your 5-star review! We appreciate you being a loyal customer and helping to share the word about us. Please don’t hesitate to call us if you need anything.
The lady who spoke with me about CarShield products, and who handled setting up our new account, was very knowledgeable and helpful!
Sean Hannity recommends Car Shield
Date of experience: November 29, 2024
Randall, thanks for the review and welcome to CarShield! Thank you for choosing us! We want to make sure you're completely satisfied with your policy, so please contact us with any questions or concerns you may have regarding your coverage.
I been with car shield over a year now but I haven't use my benefits yet I believe when the day come to repair mat car I believe I will save money because I have car shield
I choose Car shield because I believe I can save money for car repairs at the dealership
Date of experience: September 18, 2024
Thank you for the review and when your vehicle does encounter a repair, don't hesitate to give us a call! In the meantime, if you have any questions about your policy or what is covered and what is not, please let us know.
Called representative to make sure touch screen control panel was covered and was clarify that it was covered by extender warranty.
Someone what experience, but he had to talk to upper management, to clarify that it would cover it.
It was the right price that I could afford for extended warranty on my car and was less expensive than others.
Date of experience: December 5, 2024
Antonio, we appreciate your support and review. If you have any more questions about your policy don't hesitate to give us a call!
We communicate very well, they didn't refuse any claims. They ask a couple of questions and were very understandable. Very happy.
Very helpful
Had them for 3 years
Date of experience: November 24, 2024
Rafael, we are truly grateful for your wonderful review and delighted that we could assist you. If you have any more questions or require further assistance, please don’t hesitate to get in touch!
Had suspension problems on the rear end of my Jeep, Had it looked at by the shop and found the problem,
No problems between the garage and car shield
Came recommended by a friend
Date of experience: November 16, 2024
Matt, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
I was told on November 15 by a Customer Care agent that my repair my would be covered, however when the repair shop called Car Shield, on December 18 he was told that the repair was not covered.
I thought it was reliable.
Date of experience: November 18, 2024
Malinda, we advise having the repair facility call our claims department with the diagnostic including part numbers to start the claim and verify coverage. We will look further into this and and appreciate your feedback. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.
I blew a tire on vacay called service and everything went perfect knowledge and courteous got me on the road thanks again
Date of experience: September 6, 2024
We're absolutely thrilled to hear that! It's wonderful to know that you found our service helpful. Don't hesitate to give us a call if you need anything else.
Your representative was very knowledgeable and helpful and it was a pleasure speaking with her and getting my problem resolved!
Been with them for a few years now and never had any issues with coverage
Date of experience: December 4, 2024
James, we are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to give us a call.
Excellent response whenever I call & I am never put on hold & the rep appeared to appreciate my call.
You answer my calls quickly; the reps are concerned about my issue & makes sure my concerns have addressed.
Date of experience: November 13, 2024
Barry, thank you for your review. We are happy to hear that our customer service was able to help you out so quickly! Please don’t hesitate to call us if you need anything else.
I haven't had to use our service yet.
My car, a 2013 Mazda has been a great car. I haven't experienced any problems as of yet.
Because of the commercials. That actor from Law and Order put across your company well and how important it is to have your service for older cars.
Date of experience: September 24, 2024
Thank you for the review and when your vehicle does encounter a repair, don't hesitate to give us a call! In the meantime, if you have any questions about your policy or what is covered and what is not, please let us know.
Got a leak in the radiator took it to the shop. They got a hold of you guys. Everything was taken care of in three days.
Date of experience: September 28, 2024
Thank you for your 5-star review! We appreciate you being a loyal customer and helping to share the word about us. Please don’t hesitate to call us if you need anything.
What a great experience, he turned in for a repair once car shield Received what was needed from the repair company. It was confirmed that same day. Strongly recommend you get them if you don't.
I thought things were running a little slow from the repair company. I called customer service. They called them right away and got the issue taken care of.
Word of mouth from family and friends
Date of experience: November 18, 2023
The representative was clear and concise about the purpose of the telephone call and completed transaction in a professional manner.
Reliable. And responds quickly to my car care needs
Date of experience: November 12, 2024
Laverne, we're delighted to hear that you enjoyed your recent experience with our Customer Service Department! Please feel free to contact us if you need anything else.
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
Since forming in 2005, CarShield has had the privilege of protecting over two million vehicles. With every vehicle, our goal is to provide exceptional experience by providing every owner of a vehicle with a dependable, reliable, and affordable solution to unexpected and costly repairs. CarShield is committed to being a financial shield in a time of need.
Thank you for your review. We are happy to hear that we were able to help you out so quickly! Don't hesitate to get in touch with us if you need anything else.