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CarShield has a rating of 4.2 stars from 3,614 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarShield most frequently mention customer service, repair shop, and great experience. CarShield ranks 1st among Auto Repair sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 hours
I have 2 vehicles covered under car shield including my 19 year old Land Cruiser. It comes with specific & straight forward guidance if we ever break down. Very happy to know I'm covered in the future!
Engine blew up and they only covered $1200 out of the $6000. My shop provided all the necessary details from cause of failure to freeze frame data. They refused to pay the entire claim. Even though all parts were covered under the contract. If you google this company you'll understand why there's a 10 million dollar lawsuit for deceptive ads. No shop or dealership wants to deal with CarShield either. They are difficult to work with and do not pay out. Save yourself and go with another company.
Great customer service. They answered all my questions and explained everything in easy to understand language
Needed account number and coverage information
For emergencies
Date of experience: November 15, 2024
My experience went much smoother than expected. Although the entire repair was not covered due to labor cost and dealer parts.
I thought carshield was a large and well liked service. I have since heard from several car repair businesses that carshield was the hardest to work with. I did not have that experience.
Date of experience: November 17, 2024
Patricia, thank you for your time and review. Please call our Customer Service at 1-800-587-4162, we are more than happy to answer any questions you have and explain the breakdown of cost regarding your claim. We are here to assist you in any way we can!
Good. Still waiting on our truck to be repaired. Expecting it being returned with no further problems.
This is our first experience. Found this by TV commercial.
Date of experience: October 10, 2024
Thank you for your review. We are always happy to explain your coverage details and go over the claims process with you. If you have any questions give us a call!
Had one claim which they paid the dealership promptly.
I didn't have any out pocket expense except my deductible.
Their reputation & Price
Date of experience: October 31, 2024
Carol, thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Please give us a call if you need anything else!
The salesman explained everything but I would prefer making multiple payments instead on month at a time.
Asking about paying six months to one year in advance. When I received the personal ID cards they were only in my name and I requested cards for my daughter Shanan Love also who will be driving the vehicle additionally later.
Best service is my understanding.
Date of experience: November 4, 2024
Sandra, we appreciate you taking the time to leave a review. Please don't hesitate to call our Customer Service to go over pricing options and we can answer any other questions you have.
Your representing was very professional and helpful with getting my monthly payments down to a manageable rate.
Very helpful
Referred by a friend
Date of experience: November 1, 2024
Tony, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
I got all the issues resolved and more. Experts ready to help me with true professional solutions.GOOD JOB!
Very informative and helpful with all the info and details about my policy.
Number one automotive repair company in the country.I’ve only heard good things about Car SHIELD.
Date of experience: October 26, 2024
Jerry, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
No long wait and easy to understand. A++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Questions about locations
I needed a warranty after mine expired
Date of experience: November 6, 2024
Joel, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
Very helpful, told me what to do was very convenient. Was able to lower my payment to a monthly payment.
Needed help with insurance, I already had car shield and they wanted to lower my payment and do it monthly.
Date of experience: September 5, 2024
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
CarShield is a must have! They paid to get my car fixed and provided me with a rental why my car was in the shop. I am very pleased with the service.
Date of experience: November 26, 2024
Carl, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
Carshield is a wonderful car insurance to invest in.I had no problem with getting my car payment to get fixed.
They were very helpful.
I am so glad I chose carshield for my car maintenance insurance.And being able to rent a car with the deduction.
Date of experience: December 2, 2024
Terry, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
Hate it... going to cancel my membership! You don't cover anything took my car to shop 3 times you barely covered 2 didn't cover 3rd time at all!
Because I thought it was a good company!
Date of experience: September 19, 2024
Gayle, we apologize if there may have been confusion about your coverage. We are always happy to explain your coverage details. Please contact our Customer Service Department for further assistance if you have any questions or concerns.
The service was great but they were not paid by carshield. We had to pay the bill. We are still waiting for the check.
Terrible
For service.
Date of experience: November 1, 2024
Geraldine, after further review, it appears the claims department is requesting a a receipt showing that you paid for the repair. If you need assistance in how to submit in the requested documentation please contact our Customer Service at 1-800-587-4162. We look forward to speaking with you soon.
For some unknown reason, my autopay failed which I was out of the country. A phone call was made and the issue was resolved.
See note above.
Advertising
Date of experience: October 30, 2024
Theron, thank you so much for taking the time to leave an excellent rating! We really appreciate your business. Please let us know what we can do for you in the future.
Thankful for the service CarSheild provided to me to get me back on the road in a sufficient and timely manner considering the repair that was needed
Good, other than not knowing what to expect. Wasn’t sure if I call you or service center would handle situation but got it figured out.
CarShield called me asked me to consider their services. I said I would, how do I get started?
Date of experience: December 9, 2024
Mary, we love reading reviews like yours! They reassure us that we’re making our customers happy and that our efforts are making a difference. If there’s anything else you need, please don’t hesitate to give us a call.
Cooling system repairs 1,174 dollars not covered! Three claims so far not covered! You will be getting cancelation notice.
Date of experience: December 10, 2024
Gary, we apologize for any confusion regarding your coverage. After further review of your account, it appears there some parts that needed repaired that were not listed for coverage under your contract. For your most recent claim, the claims department has requested certain documentation from the Repair Facility to move forward in the process. If you need further assistance understanding what is needed to resolve the issue, please don't hesitate to contact our Customer Service at 1-800-587-4162.
Agents were very courteous on the phone and well informed once given the phone and acct number to get update of claim.
To have warranty on my vehicle to cover emergency of vehicle breakdown
Date of experience: September 16, 2024
James, thank you for your review. We are always happy to explain your coverage details and go over the claims process with you. If you have any questions give us a call!
If people have to call for help they are not having a good day. Having curtious people makes a world of difference.
I liked your commercials. They explained a lot better what kind of service you have.
Date of experience: September 13, 2024
Teresa, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
Handled very well and towing company was great. All question s were answered and arrival
Was timely and drop off to Tesla went diwn without a hitch
Date of experience: November 15, 2024
Mark, we are truly grateful for your wonderful review and delighted that we could assist you. If you have any more questions or require further assistance, please don’t hesitate to get in touch!
Easy on my end. Car Shield did all the effort. I paid my deductible plus a little more. Car Shield paid over 4X more. Very Pleased. Great policy.
Saw an ad and liked the monthly cost for the value.
Date of experience: November 6, 2024
Thomas, we love reading reviews like yours! They reassure us that we’re making our customers happy and that our efforts are making a difference. If there’s anything else you need, please don’t hesitate to give us a call.
CarShield was outstanding! Their representatives were very responsive, professional, and very accommodating.
Outstanding.
I chose CarShield because of their coverage, cost and service agreements offered for my car.
Date of experience: November 21, 2024
When my car was taking a wrong road, CarShield guided my vehicle in a wonderful road trip to the future.
I had a thought I couldn’t refuse
Date of experience: November 8, 2024
Paul, thank you for your time and review! If you ever have any questions or need further assistance, please don’t hesitate to call us.
Car Sheild has given me a peace of mind with assisting with my car repairs and allowing me to have a car rental while my car is in the shop.
Date of experience: November 20, 2024
Jean, we are truly grateful for your wonderful review and delighted that we could assist you. If you have any more questions or require further assistance, please don’t hesitate to get in touch!
I haven't had to use car shield for my car yet but I'm glad I have car shield for when the time is to get my car fixed carshield will have my back
Cuz I know car Shield will have my back
Date of experience: November 12, 2024
Kim, thank you for your 5-star review! We appreciate you being a loyal customer and helping to share the word about us. Please don’t hesitate to call us if you need anything.
We called about becoming a first time customer and the representative was very helpful and now we are a carshield customer
The representative was very helpful and informative and respectful
Because of word of mouth
Date of experience: November 5, 2024
Robert, thanks for the review and welcome to CarShield! Thank you for choosing us! We want to make sure you're completely satisfied with your policy, so please contact us with any questions or concerns you may have regarding your coverage.
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
Since forming in 2005, CarShield has had the privilege of protecting over two million vehicles. With every vehicle, our goal is to provide exceptional experience by providing every owner of a vehicle with a dependable, reliable, and affordable solution to unexpected and costly repairs. CarShield is committed to being a financial shield in a time of need.
Gina, we are delighted to know that our team successfully addressed all your questions. Please don’t hesitate to call us if you need anything else!