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    CarShield

CarShield

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Overview

CarShield has a rating of 4.2 stars from 3,623 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarShield most frequently mention customer service, repair shop, and great experience. CarShield ranks 1st among Auto Repair sites.

  • Service
    1594

Proactively asks for customer feedback

This company responds to reviews on average within 23 hours

Positive reviews (last 12 months): 79.7%
Positive
1,813
Neutral
115
Negative
347
View ratings trends
19
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How would you rate CarShield?
Top Positive Review

“Piece of mind”

Jeffrey B.
12/1/24

I have 2 vehicles covered under car shield including my 19 year old Land Cruiser. It comes with specific & straight forward guidance if we ever break down. Very happy to know I'm covered in the future!

Date of experience: 11/21/24
See positive reviews
Top Critical Review

“Horrible, save your money”

Cody g.
11/2/24

Engine blew up and they only covered $1200 out of the $6000. My shop provided all the necessary details from cause of failure to freeze frame data. They refused to pay the entire claim. Even though all parts were covered under the contract. If you google this company you'll understand why there's a 10 million dollar lawsuit for deceptive ads. No shop or dealership wants to deal with CarShield either. They are difficult to work with and do not pay out. Save yourself and go with another company.

Date of experience: 10/23/24
See critical reviews

Reviews (3,623)

Rating

Timeframe

Other

Reviews that mention popular keywords

car shield (988) repair shop (97) customer service (466) credit card (50) tow truck (27) repair facility (27) car repair (63)
Thumbnail of user paull4315
Arizona
1 review
0 helpful votes
  • Send Message
November 18th, 2024
Verified purchase

When my car was taking a wrong road, CarShield guided my vehicle in a wonderful road trip to the future.

Reason I chose this business:

I had a thought I couldn’t refuse

Date of experience: November 8, 2024

Thumbnail of user aliciag460
Alicia G. – CarShield Rep

Paul, thank you for your time and review! If you ever have any questions or need further assistance, please don’t hesitate to call us.

Thumbnail of user jeand1755
Florida
1 review
0 helpful votes
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November 30th, 2024
Verified purchase

Car Sheild has given me a peace of mind with assisting with my car repairs and allowing me to have a car rental while my car is in the shop.

Date of experience: November 20, 2024

Thumbnail of user aliciag460
Alicia G. – CarShield Rep

Jean, we are truly grateful for your wonderful review and delighted that we could assist you. If you have any more questions or require further assistance, please don’t hesitate to get in touch!

Thumbnail of user kimu107
Michigan
1 review
0 helpful votes
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November 22nd, 2024
Verified purchase

I haven't had to use car shield for my car yet but I'm glad I have car shield for when the time is to get my car fixed carshield will have my back

Reason I chose this business:

Cuz I know car Shield will have my back

Date of experience: November 12, 2024

Thumbnail of user aliciag460
Alicia G. – CarShield Rep

Kim, thank you for your 5-star review! We appreciate you being a loyal customer and helping to share the word about us. Please don’t hesitate to call us if you need anything.

Thumbnail of user robertt6172
Alabama
1 review
0 helpful votes
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November 15th, 2024
Verified purchase

We called about becoming a first time customer and the representative was very helpful and now we are a carshield customer

The representative was very helpful and informative and respectful

Reason I chose this business:

Because of word of mouth

Service

Date of experience: November 5, 2024

Thumbnail of user aliciag460
Alicia G. – CarShield Rep

Robert, thanks for the review and welcome to CarShield! Thank you for choosing us! We want to make sure you're completely satisfied with your policy, so please contact us with any questions or concerns you may have regarding your coverage.

Thumbnail of user petep390
Connecticut
1 review
0 helpful votes
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November 17th, 2024
Verified purchase

From start to finish, everything was exoedited to the max. The estimate, the authorization, the repair work and the rental car.

Reason I chose this business:

Subscribed to it for quite some time.

Date of experience: November 7, 2024

Thumbnail of user aliciag460
Alicia G. – CarShield Rep

Pete, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!

Thumbnail of user melaniet409
Illinois
1 review
0 helpful votes
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September 16th, 2024
Verified purchase

I had a problem with my car, I contacted Carshield, they outreach a facility in my area and my car was serviced right away.

Reason I chose this business:

I saw the Ice T advertisement

Date of experience: September 6, 2024

Thumbnail of user aliciag460
Alicia G. – CarShield Rep

Thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!

Thumbnail of user santon4
Nevada
1 review
0 helpful votes
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December 7th, 2024
Verified purchase

My experience is over with. It happen 8 or 9 months ago.
You have some bad reviews from CarShield customers for denying their claims

to many questions. I was good.

Reason I chose this business:

I believed in the CarShield commercials and what you were telling the American people.
I have a 2015 Rogue & 2007 Frontier Truck. I am living on a fix income. My experience was the timing chain on the truck broke and took out a sensor which connects to the engine. CareShiels paid for timing chain claim. I had to pay I think $1,300 to $1,500 out of my pocket.
Date of experience was in 2023, I think

Service

Date of experience: November 27, 2024

Thumbnail of user aliciag460
Alicia G. – CarShield Rep

Santo, we have had over 2 million customers and the negative reviews online are a tiny fraction of our business. That said, we are always working on providing better products and services each day. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.

Thumbnail of user barbaras7318
Kentucky
1 review
0 helpful votes
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December 3rd, 2024
Verified purchase

Asked if a car issue I was having only to fine out it wasn't covered. Spoke with customer service and they explained my coverage.

Questions about coverage and was satisfied with answers given!

Reason I chose this business:

Felt it was a reasonable coverage for the monthly cost.

Service

Date of experience: November 23, 2024

Thumbnail of user aliciag460
Alicia G. – CarShield Rep

Barbara, thank you for your review. We are always happy to explain your coverage details and go over the claims process with you. If you have any questions give us a call!

Thumbnail of user michaelb12143
Georgia
2 reviews
0 helpful votes
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December 2nd, 2024
Verified purchase

My experience with CarShield was great! However the advance transmissions shop they referred me to is another story!

Very professional

Reason I chose this business:

Because l felt they were a reputable company!

Service

Date of experience: November 22, 2024

Thumbnail of user aliciag460
Alicia G. – CarShield Rep

Michael, we appreciate the time you took to leave a review! We have a dedicated team that specializes in locating repair facilities based on our customers needs and location. Please call our Customer Service at 1-800-587-4162 as we would like to hear more about your experience and look further into this. We look forward to speaking with you soon.

Thumbnail of user dianeb4640
Florida
1 review
0 helpful votes
  • Send Message
November 30th, 2024
Verified purchase

The representative was so informative, knowledgable, patient, straightforward, no BS. Very enjoyable to work with.

Reason I chose this business:

Features and price.

Date of experience: November 20, 2024

Thumbnail of user aliciag460
Alicia G. – CarShield Rep

Diane, we are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to give us a call.

Thumbnail of user jamesh11641
Minnesota
1 review
0 helpful votes
  • Send Message
November 15th, 2024
Verified purchase

Everything went well. The dealer called Carshield set all up and I did nothing but pay my deductible.

Reason I chose this business:

Rate was good and seemed like a good company.

Date of experience: November 5, 2024

Thumbnail of user aliciag460
Alicia G. – CarShield Rep

James, thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Please give us a call if you need anything else!

Thumbnail of user deborahh4152
North Carolina
1 review
0 helpful votes
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November 19th, 2024
Verified purchase

I thought my membership had expired and she helped me figure out that it hadn't... which was a nice surprise.

See above.

Reason I chose this business:

I liked their ad on TV.

Service

Date of experience: November 9, 2024

Thumbnail of user aliciag460
Alicia G. – CarShield Rep

Deborah, we're delighted to hear that you enjoyed your recent experience with our Customer Service Department! Please feel free to contact us if you need anything else.

Thumbnail of user omarf138
New Mexico
1 review
0 helpful votes
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September 15th, 2024
Verified purchase

Everything was very good and responded promptly from CarShield staff members through the shop personal

Reason I chose this business:

Good reviews also courtesy and they cover what they say no gimmicks

Date of experience: September 5, 2024

Thumbnail of user aliciag460
Alicia G. – CarShield Rep

Omar, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!

Thumbnail of user paulp2733
Texas
1 review
2 helpful votes
  • Send Message
July 4th, 2024
Verified purchase

This company is a scam they do not pay all the labor rate they want u 2 pay the handling fee of their part to be ship to the shop they say the shop part is to high on cost I drop them they are not fair to customers

Date of experience: June 24, 2024

Thumbnail of user kawannah1
New York
1 review
0 helpful votes
  • Send Message
December 19th, 2024
Verified purchase

It has been a great experience for me and helping me with my car getting back on the road again

Reason I chose this business:

Someone to me to get with them when purchased my car 2 years ago, I'm glad I did very good choice

Date of experience: December 9, 2024

Thumbnail of user aliciag460
Alicia G. – CarShield Rep

Kawanna, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!

Thumbnail of user jamesb10172
South Carolina
1 review
0 helpful votes
  • Send Message
September 14th, 2024
Verified purchase

I haven't had to use the product as of now. Hope it will be a great help if we need it.

Reason I chose this business:

Convenience

Date of experience: September 4, 2024

Thumbnail of user aliciag460
Alicia G. – CarShield Rep

James, thank you for the review and when your vehicle does encounter a repair, don't hesitate to give us a call! In the meantime, if you have any questions about your policy or what is covered and what is not, please let us know.

Thumbnail of user yvonnee252
Washington
1 review
0 helpful votes
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December 6th, 2024
Verified purchase

The waiting period s what I prefer not doing. You have to wait too long before you know anything.

They informed me of exactly what to expect. The information given to me was accurate.

Reason I chose this business:

When I was first introduced to Car Shield, it sounded like a good deal.

Service

Date of experience: November 26, 2024

Thumbnail of user aliciag460
Alicia G. – CarShield Rep

Yvonne, our contracts include a waiting period that must be completed before you can file claims. This is to make sure there are no pre-existing conditions with the vehicle. If you have any questions or concerns, please contact our Customer Service Department for further assistance. We are happy to review your coverage details with you.

Thumbnail of user catherinel1180
North Carolina
1 review
0 helpful votes
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September 19th, 2024
Verified purchase

I needed to update my payment
Method and it was very easy
I am never disappointed with the service

Reason I chose this business:

To help me with any big problem
With my 2019 Nissan frontier

Date of experience: September 9, 2024

Thumbnail of user aliciag460
Alicia G. – CarShield Rep

Catherine, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.

Thumbnail of user phillipw629
Arizona
1 review
0 helpful votes
  • Send Message
October 4th, 2024
Verified purchase

Was trying get information on my truck what they can cover and found they don't deal with fluid

She did ok what’s not cover and what will work

Reason I chose this business:

To see if really stand behind what they say

Service

Date of experience: September 24, 2024

Thumbnail of user aliciag460
Alicia G. – CarShield Rep

Thank you for your time and review! If you ever have any questions or need further assistance, feel free to reach out.

Thumbnail of user larryc2932
Illinois
1 review
0 helpful votes
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November 11th, 2024
Verified purchase

Was handled very fast and sent us to a very good repair shop. We would use them again.

Date of experience: November 1, 2024

Thumbnail of user aliciag460
Alicia G. – CarShield Rep

Larry, thank you for your review. We are happy to hear that we were able to help you out so quickly! Please contact us if you need anything else.

Thumbnail of user davidb17341
Mississippi
1 review
0 helpful votes
  • Send Message
November 28th, 2024
Verified purchase

Agent was very helpful in getting my App back in operation and setting up auto pay each month!

As stated above, I called to get my App back in operation and set up auto pay!

Reason I chose this business:

Peace of mind

Service

Date of experience: November 18, 2024

Thumbnail of user aliciag460
Alicia G. – CarShield Rep

David, we are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to give us a call.

Thumbnail of user fredb1443
Washington
1 review
0 helpful votes
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November 25th, 2024
Verified purchase

Car shield did not pay a lot of the bill. I thought they covered repairs except the deductible

Reason I chose this business:

I liked the concept

Date of experience: November 15, 2024

Thumbnail of user aliciag460
Alicia G. – CarShield Rep

Fred, thank you for your time and review. Please call our Customer Service at 1-800-587-4162, we are more than happy to answer any questions you have and explain the breakdown of cost regarding your claim. We are here to assist you in any way we can!

Thumbnail of user margaretj1337
Nevada
1 review
0 helpful votes
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October 28th, 2024
Verified purchase

I had a card that had been locked by the bank- they told me how to reestablish connection

Reason I chose this business:

I heard good things about it

Date of experience: October 18, 2024

Thumbnail of user aliciag460
Alicia G. – CarShield Rep

Thank you for your review and we are always here to help. Please give us a call if you need anything else!

Thumbnail of user davidj4020
New York
1 review
0 helpful votes
  • Send Message
November 14th, 2024
Verified purchase
• Updated review

Carshield you guys did a wonderful job on my paying for work on my truck. That took alot a relief and worry oof my mind.thank you very much.

Carshield took over and got the job done.

Reason I chose this business:

The had the best deals for the price. And they are true to there word!

Service

Date of experience: November 4, 2024

Thumbnail of user aliciag460
Alicia G. – CarShield Rep

David, we love reading reviews like yours! They reassure us that we’re making our customers happy and that our efforts are making a difference. If there’s anything else you need, please don’t hesitate to give us a call.

A great feeling knowing that car Shield had my back!
March 1st, 2024
Verified purchase
• Previous review

I was so happy that everything was covered by Car Shield and I didn't have to worry about it. I had a great experience and car shield was on the ball with my claim. And everything was done!

Reason I chose this business:

Because they had they best coverage for my truck!

Date of experience: March 1, 2024

Thumbnail of user glopeznov25
Nevada
1 review
1 helpful vote
  • Send Message
July 4th, 2024
Verified purchase

Someone is not saying the truth. Car dealer said That Carshield lies and Carshiel said Dealer lies. The problem is that costumer is in between and paying for service on both sides. I pay monthly to Carshield and I pay for job on my car. In other words...I paid double. Customer service on both sides are terrible and never contact me to end this nightmare. Carshield never return calls or never answer the phone. Last two times they put me on hold form more than 45 minutes and just cut the call with no reason.

Tip for consumers:
NOT RECOMMENDED, PERSONAL EXPERIENCE. I feel like extortion in progress. No customer service, no answers, excuses, lies, monthly payment is the only call that Carshield insist if you do not answer at one.

Products used:
EXTENDED VEHICLE WARRANTY

Date of experience: June 24, 2024

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From the business

CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.

Business History

Since forming in 2005, CarShield has had the privilege of protecting over two million vehicles. With every vehicle, our goal is to provide exceptional experience by providing every owner of a vehicle with a dependable, reliable, and affordable solution to unexpected and costly repairs. CarShield is committed to being a financial shield in a time of need.

Company Representative

Thumbnail of user carshieldr1
Carshield R.
Customer Service
Typically responds within 23 hours

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