Overview
CarShield has a rating of 4.2 stars from 4,865 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarShield most frequently mention customer service, repair shop and great experience. CarShield ranks 1st among Auto Repair sites.
Very easy to submit. I like the ability to use te repair shop that I want.
Had it for 4 - 5 months never used it. Tried it once, parts were not covered.
We appreciate your support. If you have any questions don't hesitate to give us a call!
The person I spoke to was very polite and very knowledgeable
Thank you for the kind words. We are pleased to hear you found our service helpful! If you have any other questions, don't hesitate to contact us.
Transmission was rebuilt and all I paid was the deductible
I called to ask a question? The. It was answered and it was fine.
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
In order for me to be able to use my warranty, it has to be a MAJOR problem that is causing my issue.
Good customer service to resolve an issue of an issue with credit card payment
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.
Great customer service, and take time to listen to my situation
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.
Prompt and courteous customer service with clear information and guidance
Very good the person I talked to was very helpful getting me what I needed done
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.
The employee knew who I was as soon I called he was fast and very helpful
Thank you for your time and review. If you have any questions give us a call!
Not
Sure how to answer I've never had to call you.
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
Handle in less than 5 minutes representative handle my account to my satisfaction with no problem.
I was told it would pay for a/c and it did not due to the part that was needed to make the repair.
We apologize if you feel this way. We do go over what is covered with you on the initial phone call and also send you the policy.
Even though we are sorry to see you go as a customer, we hope you keep us in mind for the future. If there is anything more we can do for you, please give us a call.
Bad did not cover much on my repairs. I was out a lot of out of my pocket
We're sorry to hear this. It is unfortunate when a needed repair isn't listed for coverage on your policy. Hopefully we can help you on the next one!
My van was fixed when it broke down. My engine had a knocking sound and Car Shield fixed it.
The agent was very helpful and very pleasant. A very brief conversation. All good.
My granddaughter had a problem with her vehicle and she had Car Shield and they covered it for her
We're happy to hear this. Let us know if you need anything else.
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- Saint Peters, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're happy to hear this. Let us know if you need anything else.