• Bookmark

    CarShield

CarShield

Write a Review

Overview

CarShield has a rating of 4.2 stars from 3,630 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarShield most frequently mention customer service, repair shop, and great experience. CarShield ranks 1st among Auto Repair sites.

  • Service
    1596

Proactively asks for customer feedback

This company responds to reviews on average within 23 hours

Positive reviews (last 12 months): 79.7%
Positive
1,819
Neutral
115
Negative
348
View ratings trends
19
See all photos
How would you rate CarShield?
Top Positive Review

“Piece of mind”

Jeffrey B.
12/1/24

I have 2 vehicles covered under car shield including my 19 year old Land Cruiser. It comes with specific & straight forward guidance if we ever break down. Very happy to know I'm covered in the future!

Date of experience: 11/21/24
See positive reviews
Top Critical Review

“Horrible, save your money”

Cody g.
11/2/24

Engine blew up and they only covered $1200 out of the $6000. My shop provided all the necessary details from cause of failure to freeze frame data. They refused to pay the entire claim. Even though all parts were covered under the contract. If you google this company you'll understand why there's a 10 million dollar lawsuit for deceptive ads. No shop or dealership wants to deal with CarShield either. They are difficult to work with and do not pay out. Save yourself and go with another company.

Date of experience: 10/23/24
See critical reviews

Reviews (3,630)

Rating

Timeframe

Other

Reviews that mention popular keywords

car shield (991) customer service (469) repair shop (97) credit card (50) tow truck (27) repair facility (27) car repair (63)
Thumbnail of user gailh1291
Maryland
1 review
0 helpful votes
  • Send Message
November 20th, 2024
Verified purchase

Needed a starter and Carshield came through for me. So pleased to get coverage when I needed it.

Reason I chose this business:

Convenience of coverage.

Date of experience: November 10, 2024

Thumbnail of user aliciag460
Alicia G. – CarShield Rep

Gail, our company always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and knowing that what we do makes a difference. Please let us know if there is anything else you need.

Thumbnail of user normant335
Arkansas
1 review
0 helpful votes
  • Send Message
November 16th, 2024
Verified purchase

I was very happy that all went so well CarShield is great to do business with.Iam so happy that I choose CarShield and I thank you very much.

Very satisfied .

Reason I chose this business:

The price was right and I new that soon are later I would need repair service thank you CarShield.

Date of experience: November 6, 2024

Thumbnail of user aliciag460
Alicia G. – CarShield Rep

Norman, we are truly grateful for your wonderful review and delighted that we could assist you. If you have any more questions or require further assistance, please don’t hesitate to get in touch!

Thumbnail of user mikea2863
California
1 review
0 helpful votes
  • Send Message
September 19th, 2024
Verified purchase

Went to dealer for a rafio check.was bad.calked carshield and explained what was going on.thry talked to dealer and we got it ok to replace radio.

Reason I chose this business:

Sounded good on tv.

Date of experience: September 9, 2024

Thumbnail of user aliciag460
Alicia G. – CarShield Rep

Mike, thank you for your review and we are always here to help. Please give us a call if you need anything else!

Thumbnail of user williamm9827
Michigan
1 review
0 helpful votes
  • Send Message
December 20th, 2024
Verified purchase

Very professional with a positive attitude each person I spoke with could understand my situation

Professional attitude goes a long way and I’m happy thus far with the service I’m receiving from customer service

Reason I chose this business:

My first choice since I was looking for a warranty coverage

Service

Date of experience: December 10, 2024

Thumbnail of user aliciag460
Alicia G. – CarShield Rep

William, we are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to give us a call.

Thumbnail of user consandraw
New York
1 review
0 helpful votes
  • Send Message
November 28th, 2024
Verified purchase

Rental was easy, repair shop on the list was excellent glad I got this warranty

Reason I chose this business:

The pease of mind I need when something wrong with my car

Date of experience: November 18, 2024

Thumbnail of user aliciag460
Alicia G. – CarShield Rep

Consandra, we love reading reviews like yours! They reassure us that we’re making our customers happy and that our efforts are making a difference. If there’s anything else you need, please don’t hesitate to give us a call.

Thumbnail of user susanc7186
Mississippi
1 review
0 helpful votes
  • Send Message
November 28th, 2024
Verified purchase

Thank you for taking care of the problem with my car! My faith is restored!

Reason I chose this business:

I've had Car Shield for an awfully long time. I was going to cancel, but they did right by me this time.

Date of experience: November 18, 2024

Thumbnail of user aliciag460
Alicia G. – CarShield Rep

Susan, thank you for your review and we are always here to help. Please give us a call if you need anything else!

Thumbnail of user davids16016
Georgia
1 review
0 helpful votes
  • Send Message
November 1st, 2024
Verified purchase

Unable to get a rental car, while my car was in the dealership for repairs!🤔

Date of experience: October 22, 2024

Thumbnail of user aliciag460
Alicia G. – CarShield Rep

David, after further review of your account, it appears on 10/11/2024 a rental was authorized for your claim. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.

Thumbnail of user reginaldl84
Ohio
1 review
0 helpful votes
  • Send Message
October 5th, 2024
Verified purchase

I really appreciated the service and time and effort put in by car shield Representative

Service

Date of experience: September 25, 2024

Thumbnail of user aliciag460
Alicia G. – CarShield Rep

Thank you for your review! We are thrilled to hear that you are satisfied with our Customer Service. Please feel free to contact us if you need anything else.

Thumbnail of user rosem1472
New York
1 review
0 helpful votes
  • Send Message
September 30th, 2024
Verified purchase

Kept me up to date on their reviewing process. I didn't have to call them.

Very knowledgeable and professional.

Service

Date of experience: September 20, 2024

Thumbnail of user aliciag460
Alicia G. – CarShield Rep

Rose, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!

Thumbnail of user sylviaw571
Texas
1 review
0 helpful votes
  • Send Message
November 15th, 2024
Verified purchase

The lady that helped me was awesome.that's why I said yes to getting the ins

Reason I chose this business:

I saw the add on TV

Date of experience: November 5, 2024

Thumbnail of user aliciag460
Alicia G. – CarShield Rep

Sylvia, thank you for leaving a review! Your support means a lot to us. Please feel free to reach out and let us know how we can assist you in the future.

Thumbnail of user beckyj343
New York
1 review
0 helpful votes
  • Send Message
November 8th, 2024
Verified purchase

Everyone has been very nice and informative. They explained the process and how that works.

Reason I chose this business:

I have have car-shield for many years, extra coverage.

Date of experience: October 29, 2024

Thumbnail of user aliciag460
Alicia G. – CarShield Rep

Becky, thank you for your time and review! If you ever have any questions or need further assistance, feel free to reach out.

Thumbnail of user victore341
Texas
1 review
0 helpful votes
  • Send Message
November 27th, 2024
Verified purchase

If it wasn't for having car shield I wouldn't be able to repair my car parts & labor are expensive

Customer service was very polite & courteous in helping you with your issue

Reason I chose this business:

I heard car shield gives customers the service they need for their vehicles & they work on your claim as soon as they can

Service

Date of experience: November 17, 2024

Thumbnail of user aliciag460
Alicia G. – CarShield Rep

Victor, we love reading reviews like yours! They reassure us that we’re making our customers happy and that our efforts are making a difference. If there’s anything else you need, please don’t hesitate to give us a call.

Thumbnail of user markl5610
Nebraska
1 review
0 helpful votes
  • Send Message
November 15th, 2024
Verified purchase

My CVT unit went out. Carshield took care of this with no issues or delays. Great to work with.

Date of experience: November 5, 2024

Thumbnail of user aliciag460
Alicia G. – CarShield Rep

Mark, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!

Thumbnail of user williams10719
Missouri
1 review
0 helpful votes
  • Send Message
December 10th, 2024
Verified purchase

Got my policy switched over to my pickup off the Equinox fast and easy

Reason I chose this business:

Recommend by several people

Service

Date of experience: November 30, 2024

Thumbnail of user aliciag460
Alicia G. – CarShield Rep

William, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.

Thumbnail of user jimmyh741
Texas
1 review
0 helpful votes
  • Send Message
December 2nd, 2024
Verified purchase

When we have had car problems, car shield has always come thru for us.

Good!

Reason I chose this business:

We had no warranty on our vehicles and car shield offered the solution.

Service

Date of experience: November 22, 2024

Thumbnail of user aliciag460
Alicia G. – CarShield Rep

Jimmy, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!

Thumbnail of user georges4507
Illinois
1 review
0 helpful votes
  • Send Message
November 22nd, 2024
Verified purchase

Needed information and was provided the information. Car shield has been great so far.

Needed information and provided that information

Reason I chose this business:

Reviews were really good.

Service

Date of experience: November 12, 2024

Thumbnail of user aliciag460
Alicia G. – CarShield Rep

George, we are delighted to know that our team successfully addressed all your questions. Please don’t hesitate to call us if you need anything else!

Thumbnail of user joshuar1228
Kansas
1 review
0 helpful votes
  • Send Message
September 25th, 2024
Verified purchase

All agents where extremely friendly and helpful knowledgeable and just easy to deal with

Date of experience: September 15, 2024

Thumbnail of user aliciag460
Alicia G. – CarShield Rep

Joshua, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.

Thumbnail of user kimberlyf2285
Oklahoma
1 review
0 helpful votes
  • Send Message
November 9th, 2024
Verified purchase

I didn't get the answer that I wanted, but it was prompt and courteous.

Service

Date of experience: October 30, 2024

Thumbnail of user aliciag460
Alicia G. – CarShield Rep

Kimberly, thank you for your time and review! If you ever have any questions or need further assistance, please don’t hesitate to call us.

Thumbnail of user arthurg1100
New York
1 review
0 helpful votes
  • Send Message
November 28th, 2024
Verified purchase

Between dealer and service rep it went well.thats why I went with car shield.

Went like I expected

Reason I chose this business:

Price and reputation

Service

Date of experience: November 18, 2024

Thumbnail of user aliciag460
Alicia G. – CarShield Rep

Arthur, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!

Thumbnail of user josephp4492
Florida
1 review
0 helpful votes
  • Send Message
November 25th, 2024
Verified purchase

My problem is electrical and car shield declined to honor my request for help..

Request denied

Reason I chose this business:

I believed Carshield advertising

Service

Date of experience: November 15, 2024

Thumbnail of user aliciag460
Alicia G. – CarShield Rep

Joseph, that is unfortunate and we’re sorry for the inconvenience. After further review of your account, it appears the parts that were needed for the repair were not listed for coverage on your contract. You are at a great level of protection and we would be happy to go over the details and parts listed for coverage with you. Please call our Customer Service at 1-800-587-4162 if you have any further questions or concerns.

Thumbnail of user rs952
California
1 review
0 helpful votes
  • Send Message
September 19th, 2024
Verified purchase

My air conditioner started blowing hot air! I called car shield to get help.

Reason I chose this business:

My car warranty was about to expire. I saw commercials on tv for Car shield. I called a few companies to get auto warranty quotes. Car shield offered the lowest price.

Date of experience: September 9, 2024

Thumbnail of user aliciag460
Alicia G. – CarShield Rep

Thank you for your time and review! If you ever have any questions or need further assistance, feel free to reach out.

Thumbnail of user willieh903
Michigan
1 review
0 helpful votes
  • Send Message
November 26th, 2024
Verified purchase

Quick and easy and made the experience a good one I would recommend carshield to anyone.

Easy

Reason I chose this business:

Recommend by co worker

Service

Date of experience: November 16, 2024

Thumbnail of user aliciag460
Alicia G. – CarShield Rep

Willie, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.

Thumbnail of user kennethd1881
Florida
1 review
0 helpful votes
  • Send Message
November 7th, 2024
Verified purchase

Window lifter broken on drivers side. Paid my 100.00 $ rest was paid by carshield. Thankyou

Reason I chose this business:

TV commercial.

Date of experience: October 28, 2024

Thumbnail of user aliciag460
Alicia G. – CarShield Rep

Kenneth, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!

Thumbnail of user rogers2670
Washington
1 review
0 helpful votes
  • Send Message
November 15th, 2024
Verified purchase

Had carshiledfor a few years never had to use it or worry about anything nice feeling

Reason I chose this business:

The value and the comfort

Date of experience: November 5, 2024

Thumbnail of user aliciag460
Alicia G. – CarShield Rep

Roger, thank you so much for taking the time to leave an excellent rating! We really appreciate your business. Please let us know what we can do for you in the future.

Thumbnail of user jeannec503
Virginia
1 review
0 helpful votes
  • Send Message
September 15th, 2024
Verified purchase

I am very satisfied with Car Shield. They are so easy to work with.

Reason I chose this business:

I saw a Comercial with Ice T talking about how good they were. I called an have had contract with them since 2020. I believe that is the correct date I started

Date of experience: September 5, 2024

Thumbnail of user aliciag460
Alicia G. – CarShield Rep

Jeanne, thank you for your 5-star review! We appreciate you being a loyal customer and helping to share the word about us. Please don’t hesitate to call us if you need anything.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.

Business History

Since forming in 2005, CarShield has had the privilege of protecting over two million vehicles. With every vehicle, our goal is to provide exceptional experience by providing every owner of a vehicle with a dependable, reliable, and affordable solution to unexpected and costly repairs. CarShield is committed to being a financial shield in a time of need.

Company Representative

Thumbnail of user carshieldr1
Carshield R.
Customer Service
Typically responds within 23 hours

How do I know I can trust these reviews about CarShield?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about CarShield?