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CarShield has a rating of 4.3 stars from 3,639 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarShield most frequently mention customer service, repair shop, and great experience. CarShield ranks 1st among Auto Repair sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 hours
I have 2 vehicles covered under car shield including my 19 year old Land Cruiser. It comes with specific & straight forward guidance if we ever break down. Very happy to know I'm covered in the future!
Engine blew up and they only covered $1200 out of the $6000. My shop provided all the necessary details from cause of failure to freeze frame data. They refused to pay the entire claim. Even though all parts were covered under the contract. If you google this company you'll understand why there's a 10 million dollar lawsuit for deceptive ads. No shop or dealership wants to deal with CarShield either. They are difficult to work with and do not pay out. Save yourself and go with another company.
Rep was great good company always willing to help great experience refer to my friends
I was already a customer we made it family
Date of experience: October 25, 2024
Very. Well. Everything was discussed as far as me changing my payment date. Very professional.
Very satisfied
Tp protect me and my car
Date of experience: November 7, 2024
Linda, thank you for your time and review! If you ever have any questions or need further assistance, please don’t hesitate to call us.
Very helpful and pleasant and very informative so understanding praying that God bless you all
Awesome
Because I have seen how they had helped others
Date of experience: November 9, 2024
Celia, thank you for your review and we are always here to help. Please give us a call if you need anything else!
They have been lying for 3 weeks. I have been trying to get them to correct their errors
They didn’t want to hear what I had to say.
They kept on lyo
Unfortunately I chose this unprofessional company. I wish I hadn’t
Date of experience: November 20, 2024
Mario, It is unfortunate to hear there may be some confusion about your claim. After further review, it appears the claims department has requested a picture of your odometer to move forward in the process. If you need further assistance understanding what is needed to resolve the issue, please don't hesitate to contact our Customer Service at 1-800-587-4162.
Customer Service Rep followed up to ensure account was correct and up to date.
Date of experience: December 13, 2024
Kenneth, we are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to give us a call.
Excellent service and timely repair. Great interaction with customer service.
Date of experience: December 13, 2024
Alton, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
They assisted immediately and very concerning! Very good customer service!
Referred by a friend
Date of experience: December 11, 2024
Sandra, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
No issue or comment at this time. Will contact car shield at appropriate time
For warranty insurance
Date of experience: November 25, 2024
Marilynn, thank you for the review and when your vehicle does encounter a repair, don't hesitate to give us a call! In the meantime, if you have any questions about your policy or what is covered and what is not, please let us know.
You worked with the dealership.Directly I thank you for that.
Seemed like a good idea
Date of experience: November 15, 2024
Rhonda, we apologize for any confusion regarding your coverage. We are always willing to go over your contract with you, explain the claim process, and address any issues. Please don't hesitate to contact our Customer Service Department with any questions or concerns you may have.
Very good service good to reach out friendly fast efficient
Date of experience: September 12, 2024
Thank you for your 5-star review! We appreciate you being a loyal customer and helping to share the word about us. Please don’t hesitate to call us if you need anything.
Great service easy to reach great service great service
Date of experience: March 4, 2024
There was no sales pressure and I felt the terms were fair. I also felt I was treated with respect.
After investigating other like companies, I felt this was the best one for me.
Date of experience: September 29, 2024
Thanks for the review and welcome to CarShield! Thank you for choosing us! We want to make sure you're completely satisfied with your policy, so please contact us with any questions or concerns you may have regarding your coverage.
The representative was very helpful in providing the requested information.
I have a separate account on another vehicle. I thought that Carshield did offer a discount on a 2nd vehicle. If this is true, this discount was not offered to me.
Date of experience: November 8, 2024
Robert, we are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to give us a call.
I was satisfied with conversation with the customer service agent.
My daughter suggested I get the service because the warranty on my car had expired.
Date of experience: November 7, 2024
Grace, thank you for your review! We are thrilled to hear that you are satisfied with our Customer Service. Please feel free to contact us if you need anything else.
Very good,English speaking people. Thank you. Very respectful and knowledgeable
They have always taken care of me and my car
Date of experience: November 5, 2024
Mary, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
Great people I talk to.this is a great company to use
They pay like they said they would
Date of experience: March 1, 2024
I didn't' have any issues with my car so I can't really rate something I didn't use
I purchased the used jeep and thought I needed additional warranty type insurance. I chose car shield because of the commercials.
Date of experience: December 4, 2024
Floyd, thank you for the review and when your vehicle does encounter a repair, don't hesitate to give us a call! In the meantime, if you have any questions about your policy or what is covered and what is not, please let us know.
I picked my mechanic and got the work needed for my vehicle. I just paid my deductible
I call in reference to a rental car and was taken care of with no problems
I am glad I did
Date of experience: November 14, 2024
Patricia, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
I asked if an oil leak was covered and was told what to do. As it turned out there was no oil leak.
See above.
I needed a a car warranty after my warranty expired.
Date of experience: September 6, 2024
We appreciate your support and review. If you have any questions about your policy don't hesitate to give us a call!
I called because I had to change my billing. The rep was very nice.
Because my car is out of warranty.
Date of experience: February 9, 2024
The service representative was very helpful knowledgeable and helpful.
Very knowledgeable and experienced
Date of experience: November 15, 2024
Ernest, we are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to give us a call.
They were very polite and knowledgeable about what they were selling thank you
They were reasonable prices compared to others thank you
Date of experience: November 18, 2024
Bruce, thanks for the review and welcome to CarShield! Thank you for choosing us! We want to make sure you're completely satisfied with your policy, so please contact us with any questions or concerns you may have regarding your coverage.
My experience was memorable, because the workers was very respectful.
Excellent.
I chose car shield because I work for allied universal.
Date of experience: September 8, 2024
Darius, thank you so much for taking the time to leave an excellent rating! Please don’t hesitate to call us if you need anything.
Positive experience representative explained; processes as well as coverages.
Because of a previous positive experience from family member.
Date of experience: October 30, 2024
Ida, we appreciate your review! Please don’t hesitate to call us if you need anything.
Car Shield is not accepted everywhere and to be fixed is not covered.
Wanted to give it a try.
Date of experience: November 5, 2024
Emory, we offer comprehensive support in finding repair facilities near you. Our highly skilled and dedicated team is available to provide you with detailed information and guidance tailored to your specific needs. We are committed to ensuring that you receive the best assistance possible. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.
Good service depends great resources
Great response friendly helpful
Great service
Date of experience: November 8, 2024
Douglas, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
I had a flat on my car and I had my tire changed everything great
The customer service set up the help I needed thanks
I'm a car shield customer
Date of experience: December 7, 2024
Joy, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
No experience yet. I will know later if I have any experience..
I liked the coverage.
Date of experience: November 1, 2024
Jim, thank you for the review and when your vehicle does encounter a repair, don't hesitate to give us a call! In the meantime, if you have any questions about your policy or what is covered and what is not, please let us know.
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
Since forming in 2005, CarShield has had the privilege of protecting over two million vehicles. With every vehicle, our goal is to provide exceptional experience by providing every owner of a vehicle with a dependable, reliable, and affordable solution to unexpected and costly repairs. CarShield is committed to being a financial shield in a time of need.
Jacqueline, thank you for your 5-star review! We appreciate you being a loyal customer and helping to share the word about us. Please don’t hesitate to call us if you need anything.