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CarShield has a rating of 4.3 stars from 3,644 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarShield most frequently mention customer service, repair shop, and great experience. CarShield ranks 1st among Auto Repair sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 hours
I have 2 vehicles covered under car shield including my 19 year old Land Cruiser. It comes with specific & straight forward guidance if we ever break down. Very happy to know I'm covered in the future!
Engine blew up and they only covered $1200 out of the $6000. My shop provided all the necessary details from cause of failure to freeze frame data. They refused to pay the entire claim. Even though all parts were covered under the contract. If you google this company you'll understand why there's a 10 million dollar lawsuit for deceptive ads. No shop or dealership wants to deal with CarShield either. They are difficult to work with and do not pay out. Save yourself and go with another company.
Rep listened and suggested dealers that they trusted to do a good job
corneous and understand my need
I am a paying customer and i trust them
Date of experience: November 24, 2024
Norma, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
Learned I have shops in my area that work with car Shield on repairs
From talking with a nephew who has car shield
Date of experience: November 25, 2024
Connie, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
Had a miss understanding about the rental car but all was good.
Date of experience: November 20, 2024
Willie, thank you for your time and review! If you ever have any questions or need further assistance, please don’t hesitate to call us.
Great very good outstanding fantastic super honest overwhelming
Great
Because I need car warranty coverage
Date of experience: November 22, 2024
Anthony, thank you for leaving a review! Your support means a lot to us. Please feel free to reach out and let us know how we can assist you in the future.
Very knowledgeable. Explained payment options.sent me copy of my policy.
Date of experience: November 20, 2024
Thank you so much for taking the time to leave an excellent rating! We really appreciate your business. Please let us know what we can do for you in the future.
Everything went extremely smooth. I was worried it was first claim. Went well very pleased!
Brand name good reputation
Date of experience: November 2, 2023
I saved a lot of money. Customer service was knowledgeable and friendly.
Assistant with claiming my rental car. Received my refund in less then 30 days
Date of experience: November 24, 2024
Marilyn, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
Customer Service representatives were very nice and helpful.
They was very helpful in all aspects of the situation on our truck. Also very helpful in arranging our car rental.
Date of experience: November 18, 2024
We appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
Very honest to point delivery was made for a over night part came in installed the next day.
Ording a part for car 🚗
Under warranty
Date of experience: November 17, 2024
Joann, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
Easy process to sign up and representative was professional & pleasant.
Date of experience: November 21, 2024
Representative was very friendly, knowledgeable and helpful
Good reviews and competitive prices
Date of experience: November 25, 2024
Dale, we are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to give us a call.
Everything went smoothly and the service was great. I will give your name to anybody
I liked what I saw
Date of experience: November 18, 2024
Peter, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
Professional, courtesy. Knowledgeable, patient, very customer service friendly
Had prior services with them
Date of experience: November 16, 2024
Ida, thank you for your review! We are thrilled to hear that you are satisfied with our Customer Service. Please feel free to contact us if you need anything else.
No issues with coverage. They kept me informed of what was needed and the final approval.
I needed the service for my vehicle and wanted to make sure I had some coverage in case of a huge expense.
Date of experience: November 17, 2024
Michael, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
Claims walked me through the process very knowledgeable. Great warranty.
Great reviews from policy holders.
Date of experience: November 17, 2024
Jettie, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
Representative was knowledgeable, polite and covered all y concerns
Listened to my concerns and handled everything professionally
Family recommended
Date of experience: November 15, 2024
Andrea, we're delighted to hear that you enjoyed your recent experience with our Customer Service Department! Please feel free to contact us if you need anything else.
They have kept me informed every step of the way through my whole process
Because they are the best
Date of experience: November 15, 2024
John, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
Reasonable pricing and fast completion of claims. Great service
Reasonable prices and excellent service
Date of experience: November 15, 2024
Michael, our company always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and knowing that what we do makes a difference. Please let us know if there is anything else you need.
Needed a major repair, would not pass inspection due to check engine light on
Extra insurance
Date of experience: September 25, 2024
Thank you for your review! Please don’t hesitate to call us if you need anything.
When needed, the customer service and repair has been great.
Made a payment and inquired about the application that us currently not working.
I had been seeing advertisements and through a website, a discount was offered
Date of experience: October 10, 2024
Thank you for your 5-star review! We appreciate you being a loyal customer and helping to share the word about us. Please don’t hesitate to call us if you need anything.
Immediate response to all concerns regarding coverage on repairs
Excellent
Date of experience: October 10, 2024
Carlos, it is unfortunate to hear that you have not had a good experience with us. Please give us a call at 1-800-587-4162 to get your feedback to better understand your situation and see how we can help.
I needed help changing payment information. Was given excellent assistance. Very accommodating.
Because of the initial interaction with the representative and the reviews that were received.
Date of experience: September 15, 2024
Albert, thank you for your review and we are always here to help. Please give us a call if you need anything else!
Car shield is proving to be honest about repairing my vehicle
Advertisement
Date of experience: September 14, 2024
Michael, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
No need to review anything. I just got a couple of questions answered.
Asked a few questions.
Older vehicle, needed a warranty.
Date of experience: September 13, 2024
Dwayne, we are pleased to hear our team was able to answer any questions you had. Thank you again for your time!
I just think when you pay for this warranty it should cover more items
Date of experience: September 13, 2024
Leonard, we apologize for any confusion regarding your coverage. Our coverage plans vary depending on the age and mileage of the vehicle. Therefore, our sales agents place you into the highest level of coverage your vehicle qualifies for. However, we are always working on providing better services each day to ensure qualifying vehicles are getting the most adequate protection available. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
Since forming in 2005, CarShield has had the privilege of protecting over two million vehicles. With every vehicle, our goal is to provide exceptional experience by providing every owner of a vehicle with a dependable, reliable, and affordable solution to unexpected and costly repairs. CarShield is committed to being a financial shield in a time of need.
Stephen, thank you for your review. We are happy to hear that our customer service was able to help you out so quickly! Please don’t hesitate to call us if you need anything else.