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CarShield has a rating of 4.2 stars from 3,606 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarShield most frequently mention customer service, repair shop, and great experience. CarShield ranks 1st among Auto Repair sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 hours
I have 2 vehicles covered under car shield including my 19 year old Land Cruiser. It comes with specific & straight forward guidance if we ever break down. Very happy to know I'm covered in the future!
After many years (7) of being with your company and very little repair claims; now that a major repair is needed you'll have dropped the ball with a lot of red tape and inquisitions. I've paid my premiums like clockwork every month. I'm not at all happy with your service or professionalism towards fixing my car, you'll looking for the cheap route to solve my issues. Cheapness seems to be your best interest and not satisfying a seven (7) year customer!
Carshield has provided me with exceptional service for my vehicle repairs at a very reasonable rate ($139/mo) to cover my Mercedes-Benz. Since then I have had 2 major repairs that has save me thousands of dollars.
Date of experience: November 25, 2024
My repair took almost 3 weeks to get an approval and only 1 week was covered by the rental coverage. Or was not the shop, because I thought it was and when I went and we called together we got different information.
The customer service was a nightmare. Multiple different answers to my questions with no sense of understanding after most calls.
I had heard great things about car shield and always wanted to feel protected if something went wrong with my car.
Date of experience: November 11, 2024
It is unfortunate to hear that you have not had a good experience with us. Please give us a call at 1-800-587-4162 to get your feedback to better understand your situation and see how we can help.
Had Carshield for approx. 1 yr. Across 2 vehicles ($100/mo.Silver Plan), paid in approx.$1200 & used it once, & still cost me an additional $1100. All total paid approx. $2300 total, total work done was a bit more than $3600...
Asked General questions about repair center, & prev. experiences with them.
Lower cost permo.compated to other similar plans.
Date of experience: November 1, 2024
Raymond, it is unfortunate to hear you are not satisfied with our services. After further review, it appears on your claim there was a part that was not covered per the contracts terms and conditions. We are always willing to go over your contract with you, explain the claim process, and address any issues. Please don't hesitate to contact our Customer Service Department with any questions or concerns you may have.
The process fo claims is very confusing and kind of moves slowly. The reason I purchase protection like this is so that when the unexpected happens like it did with me that I'd be ok and not have to worry about repairs. This process has given me and the shop I choose in their network the run around it is sad
Advertising and seems to be reputable
Date of experience: October 4, 2024
That is unfortunate to hear and we apologize for any inconvenience this has caused. We are always willing to go over your contract with you, explain the claim process, and address any issues. Please don't hesitate to contact our Customer Service Department with any questions or concerns you may have.
Negotiations with service shop is poor. I had serious next to catastrophic bearing failure. I took my truck to the closest shop. After long negotiations between the shop, Car Shield and me I ended up covering several hundred dollars. I check with other preferred shops and they said the same thing, they will not conceded to the low ball offer and are not willing to use CarShields parts. Everyone in the situation was very citrus but I ended up taking the added expense.
Amicable but unable to negotiate.
Date of experience: November 22, 2024
We appreciate you taking the time to share your experience about your recent claim. We apologize if there was any confusion regarding the claims process. We would like to look into your claim for further review. You can reply here with your policy number or contact our Customer Service Department at 1-800-587-4162.
My car was taken to the same auto shop multiple times I expressed my concerns regarding taking it back for a third time and the representative tells me we'll give them one more try. I feel this was disregarding my time and my feelings as a customer
Stated above
Date of experience: September 30, 2024
Lita, we apologize for any misunderstanding regarding your vehicle being taken to that Repair Facility. According to our records they supplied the part, so they would be the most helpful in diagnosing and resolving the issue with their part. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.
I had a sudden critical issue with the transmission and when I took it to a specialist they didn't believe it would be covered. Car Shield agent got in the phone and after several minutes the job was approved and I had my truck back the next day! 😃
Factory warranty was expired and I drive more than normal. Didn’t want to take a chance of not having the coverage. Their package was very competitive and thorough!
Date of experience: November 6, 2024
Kevin, we're absolutely thrilled to hear that! It's wonderful to know that you found our service helpful. Don't hesitate to give us a call if you need anything else.
Unfortunately my first claim was not very pleasant. You ably covered about $234 and I had to pay over $400. Your ads are misleading and you really need to change the fact that you cover everything. I was very disappointed 😢
I was told that my repair was covered
Because of your ads on TV
Date of experience: November 7, 2024
Dorothy, we apologize if there was any confusion regarding your coverage. We send out the contract at the time of sale for review. We are always happy to explain your coverage details. Please contact our Customer Service Department for further assistance if you have any questions or concerns.
The experience of being a car shield customer was rather a different one- when I took my vehicle to the mechanic all was okay until the choosing of parts to use- one part they said use only OEM then the next part use aftermarket? Why? Well it's all about cost I can tell- but then cs didn't want to pay for diagnostics. But the oem and aftermarket parts got me - one thing was an oil cooler the oem one is plastic and known to crack over time and they had an upgraded one which was aluminum and cs did not want to pay for it but then when it came to a wheel hub bearing they want to use aftermarket because it was cheaper than oem- just weird to me…
I chose car shield because they came highly recommended and pitched a good service- I’ll continue to use them and recommend car shield to anyone that should have a warranty after the manufacturer one expires
Date of experience: November 2, 2024
Craig, we appreciate the time you took to leave a review. We are always willing to go over your contract with you, explain the claim process, and address any issues. Please don't hesitate to contact our Customer Service Department with any questions or concerns you may have.
I put a call in to see if a certain part on my jeep was covered. So when speaking with the representative she explained my coverage and what I needed to do. It was an excellent conversation- even though I didn't need to use the coverage after all, it's great to know that I have help with me. Thanks and give the representative that helped me a wonderful Christmas gift..
I chose car shield because they seemed to have the best coverage and came highly recommended. I shopped around to see who was the best.
Date of experience: December 13, 2023
I love Carshield number one reason is their guest services representative s are great they speak very well where I can understand them and they help me with all my questions if they cannot they find someone who can.
I chose Carshield because my dad had them and he referred me and he really liked them.
Date of experience: September 9, 2024
Ciara, thank you for your review! We are thrilled to hear that you are satisfied with our Customer Service. Please feel free to contact us if you need anything else.
Everyone I talked to was extremely helpful. I was given the names of some repair places which were close to me. Carshield made the initial contact for me. Car shield took care of my main issue. I was a little surprise that they didn't cover my truck release. But all in all satisfied. Willing to continue my services with them
Checked to find out the status of my claims and found out the delay was with the car repair shop. It was quickly remedied
Rating were good and the price was reasonable
Date of experience: October 9, 2024
Beverly, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
To start a Claim is very easy. The agents are experienced in directing you to towing if you need it. Then to have a choice of repair shops that you can choose from. If you are fortunate enough to have your vehicle evaluated and repaired at that time and it holds, great result. Unfortunately my vehicle thought it was a game. That first thing was repaired. Then it said oh no, how about this then that. It was having a domino effect. And Car Shield was right there to repair and get me up and running. I was so happy that I had this protection. If you have a vehicle that has a mind of it's own, Car Shield should be your Partner.
As I already stated, I was very satisfied with the Representatives.
Based on the age of my Vehicle and the possibilities of things that could go wrong, I thought it to be smart and take out the coverage. Good thing I did.
Date of experience: September 21, 2024
Mary, thank you so much for your review! It's reviews like yours, that let us know how much we help people and how beneficial having coverage really is! We appreciate your feedback and if you need anything please don't hesitate to give us a call.
My Dodge Dart started to make a thumping noise coming from the passenger side of the car. I took the car to a repair shop that I had used before and the mechanic said it could be your brakes so I had them replace the brake pads and rotors. Well that was not the problem, but the mechanic told me that it could be the front wheel bearings and he then told me it would cost me about $1,500 to repair. I didn't have that kind of money to pay out. I was a member of Car Shield so I called and asked the man if I would be covered and he said yes with a co-pay of $100 is all, that saved me $1400.
Car Shield was the first company to offer that kind of protection for your car. When your warranty runs out who else are you going to turn to.
Date of experience: November 11, 2024
Peter, thank you so much for your review! It's reviews like yours, that let us know how much we help people and how beneficial having coverage really is! We appreciate your feedback and if you need anything please don't hesitate to give us a call.
It was very nice we're satisfied with the experience. They take the time to explain everything that we need to know about our car with roadside, or free towing and that was a plus for us we were ready to be all in.
Never know when your car will break down.or if we will ever need help with our car because parts are expensive, and we don't have that kind of money.
Date of experience: November 18, 2024
Jimmie, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
Worked through my repair service provider without my interaction.
Car Shield Notified me when the settlement negotiations was complete. Waiting for repair shop to acquire replacement parts and complete repair order. The replacement parts are on order with anticipated delivery of this week.
Very prompt and courteous!
Date of experience: November 22, 2024
James, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
We had the transmission replaced in our Jeep Grand Cherokee. The staff was supportive throughout each step of the process, from initial request for help to the rental car and completion of the service.
Date of experience: October 31, 2024
Thomas, we love reading reviews like yours! They reassure us that we’re making our customers happy and that our efforts are making a difference. If there’s anything else you need, please don’t hesitate to give us a call.
I live on disability and you guys have always had my back fixing my car when it needed to be fixed. I've never ever had a problem with you. I would recommend you guys to the highest person that I could because you guys are awesome. Keep up the good work.
Date of experience: September 6, 2024
Thank you for your 5-star review! We really appreciate you being a loyal customer and helping to share the word about us. Please don’t hesitate to call us if you need anything.
My experience was not bad. But it would have been better if Car Shield would have paid 75 percent of the cost instead of 40 percent. This is why people are so frustrated with warranty companies cuz they don't pay enough of the total cost.
Needed warranty protection.
Date of experience: September 23, 2024
Benjamin, that is unfortunate to hear and we apologize that there may have been confusion about your coverage. We do go over what is covered with you on the initial phone call and also send you the policy right away to review. We are always willing to go over your contract with you, explain the claim process, and address any issues. Please don't hesitate to contact our Customer Service Department if you have any questions or concerns.
Took our car to have air conditioning checked. It was a serious problem, going to be over $1000. I gave my CarShield papers to the young lady who checked us in. She called CarShield and the repairs were done in a few hours with my bill just the deductible of $100. So grateful I had CarShield.
Advertisements on TV and a phone call from a rep a couple of years ago.
Date of experience: October 24, 2024
Carol, we love reading reviews like yours! They reassure us that we’re making our customers happy and that our efforts are making a difference. If there’s anything else you need, please don’t hesitate to give us a call.
The compressor on my SUV air conditioner stopped working in Arizona 105 degree heat. Took the car to a service center. Car Shield gave same day approval. Paid my deductible and all work was completed.
Sjr
Recommendation from a friend.
Date of experience: September 27, 2024
We're absolutely thrilled to hear that! It's wonderful to know that you found our service helpful. Don't hesitate to give us a call if you need anything else.
My monthly payments for coverage apparently were a waste of money. When my check engine and overheating sensors were going off, and taking into one of your approved bodyshops, you come back with we're not paying for it and there's nothing we can do about it. With no attempts to fix your fault.
The last person had no care in his interaction and when I demanded to cancel my services he was just like ok.
Celebrity endorsement and a customer referral from a convention.
Date of experience: November 18, 2024
Nicole, it is unfortunate to hear that you were not satisfied with our services. After further review, it appears the claim was denied per the contract terms and conditions. You are at a great level of protection and we would be happy to go over the details and parts listed for coverage with you. Please call our Customer Service at 1-800-587-4162 if you have any further questions or concerns.
The advertisement states that the cost of a major repair is covered. In the fine print of the contract there are other words that state differently. Other problems lead to my transmission that I did not know. So I had to pay out of pocket. This is false advertisement. I thought it would be completely covered through the contract.
The sale representative was not clear. He had to repeat several times. He had and attitude with me.
The advertisement was very well creative.
Date of experience: November 17, 2024
Carol, it is unfortunate to hear that there my have been confusion regarding your coverage. Our coverage plans vary depending on the age and mileage of the vehicle. Therefore, our sales agents place you into the highest level of coverage your vehicle qualifies for. We are always willing to go over your contract with you, explain the claim process, and address any issues. Please don't hesitate to contact our Customer Service Department with any questions or concerns you may have.
I am very happy with my experience with Car Shield. The mechanic found something else, other than what I took it in for, that needed attention and Car Shield gave authorization right away. I had taken it in because my air conditioner had stopped working and the mechanic found a problem with my transmission too. I had wondered why my car was jerky when I picked up speed. I am quite satisfied with Car Shield and now I have a good working car. Thank you!
My car is an older car but not a lot of miles for the year. I figured that sooner or later something would go wrong. I had Car Shield for a year before I had to use it but it was well worth buying it. It saved me a lot of money I didn't have.
Date of experience: September 19, 2024
Sandy, thank you so much for your review! It's reviews like yours, that let us know how much we help people and how beneficial having coverage really is! We appreciate your feedback and if you need anything please don't hesitate to give us a call.
Called to set up rental and had to speak to rental department. That evening, I spoke with 3 different people and all were totally rude (Benjamin, Shia and cannot remember other person's name). I called the next morning and got Shaniya who was so very nice! She took my complaint, seemed very concerned and helped me finish my task. It was so easy to for her to accommodate me and I appreciate her.
Spoke of it in other reveiw
Always like to stay prepared.
Date of experience: September 10, 2024
Catrina, we appreciate you taking the time to bring this matter to our attention. We are always looking for ways to improve on providing an exceptional Customer Service experience. We appreciate your feedback.
This is the second claim by my dealer. The first one was denied, as I expect this in to be. Right now I am not happy with anyone bcause between your adjuster, and the dealer I have been without my car for three weeks.
The woman I spoke with was knowledgeable and polite.
I expect this to be my last car, it is a 2016 model with less than 16K on the clock. I simply wanted to cover the car in case of expensive repairs being needed.
Date of experience: December 2, 2024
Daniel, after further review, we're unsure if a second claim has been filed. Please contact our Customer Service at 1-800-587-4162 so we- can get your feedback and take the proper next steps.
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
Since forming in 2005, CarShield has had the privilege of protecting over two million vehicles. With every vehicle, our goal is to provide exceptional experience by providing every owner of a vehicle with a dependable, reliable, and affordable solution to unexpected and costly repairs. CarShield is committed to being a financial shield in a time of need.
Lynn, thank you so much for your review! It's reviews like yours, that let us know how much we help people and how beneficial having coverage really is! We appreciate your feedback and if you need anything please don't hesitate to give us a call.