CarShield

I was on the fence about keeping the Car Shield contact, because of the monthly cost. The problem with my vehicle didn't seem to be covered when I read the coverage booklet. I was very pleased with the quick service from the mechanic to evaluate my vehicle's problem and Car Shield's approval to fix it on the same day. They got the parts within days and my vehicle is running fine.

I called customer service to get some places that were near my home and that accepted Car Shield.

Had the coverage for two years and never had a claim, then the transmission went out at ******* miles. Care shield took care of everything. I was skeptical but the policy paid off. I am continuing my policy and wanting to put my truck on a policy.

Just phone calls trying to locate a transmission.

Couple months ago had issue with my truck and had to get a rental and was a first time experience. The approval process for the work needed to be done on my vehicle was fast and do thankful I have Car Shield!

Every person I dealt with was Great! Perfect Customer Service.

I called Car Shield to submit a claim about my air condition in my 2012 Ford Focus blowing hot air. I took my car to Blake Utter Ford. Blake Utter Ford service advisor Jim Burton has had my car in his shop before for repairs. My air conditioner was repaired. The total bill was over $1600. All I paid was my $100 deductible. Thanks Car Shield.

Knowing you need to have your transmission rebuilt is a scary situation. I want to thank Car Shield for making it less scary. They paid the majority of the cost and I have my car back. Thank you Car Shield.

I attempted to purchase extended warranty for my 2012 F150 truck. Thru Carfax it was reported to have over 300 thousand miles. The condition of the truck indicated a lot less. Michelle from Carsheild informed me that with that many miles it couldn't be covered. She encouraged me to dispute this with Carfax. She was very apologetic and helpful. She was very pleasant to talk with. I started a dispute with Carfax which includes a trip to the Ford dealership. They accessed the ECM which confirmed it had *******.5 miles. I received a letter from the Ford dealership confirming this which I sent to Carfax. I then called Carsheild to let you know. I didn't get her name but I've never been treated more rudely. I was informed that Carsheild only is your information source and wouldn't listen to me or anything about the dispute with Carfax then hung up on me. I understand bad days but that has no place in customer service. Thank you for listening. Norm

CarShield is a complete nightmare. I purchased their extended warranty thinking it would provide peace of mind, but it turned out 2 b a total waste of money. First of all, They say u can use a Mechanic of UR choice."THE LIES" If ur Mechanic does not accept Carshield then THE CONTRACT IS USELESS!

When my car broke down and I tried 2 make a claim, they found every possible reason 2 deny it. They claimed that the repair wasn't covered due 2 some obscure clause buried deep n the fine print. It felt like they were actively looking 4 ways 2 avoid paying 4 anything.

To make matters worse, even when they did cover a repair, they only agreed 2 pay a fraction of the cost, leaving me 2 foot a hefty bill. Their coverage is so limited and their customer service is ABYSMAL. I ended up paying MORE out of pocket than if I hadn't bought the warranty at all.

I would strongly advise AGAINST purchasing CarShield. It's a rip-off and they do not stand behind their promises. Save your money and look for a reputable warranty provider instead.

I took my car in and with in a couple hrs everything was approved I was in a rental car and had my car back in 2 days!
Just a little bummed I paid mt detectable of 200 plus another 115 as i had to pay the tax to

Questions about my cost

I have been with car shield for over rwo years. I recently had an issue with my car and I was sent to one of they approved mechanic. The mechanic told them that I needed an engine and to my suprise they denied my claims. Can you imagine? I was speechless. I was firced to return the rental that I only had for one day and fro that point on I was on my own. Can you imagine? I had been paying $ 149 for over two years only for them to tell me to $#*! off!

Don't want to talk about it.

I appreciate how they worked with me to make it a win win situation.'

My truck's engine light came on and I had it towed to the repair facility. After 30 days of jumping through hoops, the engine repair isn't covered because no one can determine why the engine block cracked.

Está compañía me sorprendió al actuar tan rápido y comunicarse con él dealer Braman Cadillac. Un inspector fue a chequear el carro y 2 días después apro. Aun no lo creo pues compañías asegurado como está ya no existen
Hace 6 meses aproximadamente que compre el seguro pues se me había vencido la garantía extendida. En Nov 12 deje el carro en Braman Cadillac a la semana siguiente se pusieron en contacto con el dealer para ir a inspeccionar y 2 días después aprobaron el presupuesto de una transmisión y válvula para un cadillac xt4 2019
Una reparación costosa si no es por está compañía no hubiera podido mantenerme con mi carro. Estoy muy agradecida con CARSHIELD
NO DUDEN EN HARCER UN SEGURO CON ELLOS.
Tengo una amiga con dealer y cuando le comenté el seguro que había comprado
Buscando su opinión fue
Que estás compañías no pagan cuando le haces la reclamación y por experiencia propia les GARANTIZO que CARSHIELD
Cumple con los protocolos del contrato. THANK YOU
CARSHIELD.

The price of the contract has doubled since my previous contract and, while I realize everything is going up like crazy, I feel this is too much of an increase.

The technician was very professional and knowledgeable regarding the services available to me and the payment options.

Car Shield has been helping me for 15+ years. Most important time was when my payment source was changed. Car Shield was patient waiting for me to give them my updated payment method. 5+s at least

The representative was very helpful in explaining my roadside assistance services availability. The service was excellent and timely. The tow driver was professional and courteous.

The representative was helpful and made my experience easy . I was able to get my auto towed to the requested auto repair shop on-time. The tow driver was very helpful and professional.

Your company car shield came through with flying service it was so good to have car shield for my car problem,I thank car shield car insurance thank you

And yes co good customer service good customer service

I thought I would get more hen $500 out of a $1300 bill. I guess your ads are not what I though they were.

The deductible on my policy was lowered. I was told that I would receive an email confirmation of that and whatever other new materials I would need. Instead, I am here with stuff that says I owe them $200 for each claim. This no longer applies and I don't know if the change has been made internally because you did not follow through.

Same issue. I contacted customer service about reducing the deductible and after I was told that it had been done. I never received a confirmation and as far as I'm concerned nothing has changed on the policy.

The representative gave answers quickly and pleasantly. As the policy was not lapsing the call was unnecessary.

My experience from my first phone call to the last and final call was nothing short of amazing. Everyone that I had the pleasure of speaking with from the customer service department to the claims department treated me with special attention. I wish that I could do a commercial just to let millions of viewers know this is not a gimmick. When Car Shield promotes, they will take care of your car issues with no out of pocket cost except your deductible, you can rest assured and sleep at night with no worries.

Excellent! Each person that I spoke with was very professional and kind. I receive better customer care from Car Shield than I do with my insurance company.

When I call and explain what problem I"m having with my car and if the problem I'm having is covered under my warranty they refer me to mechanic shops that takes their warranty.

Awesome customer service from this representative, but the prior representatives did not quite get it when it came to the billing process when someone has an issue who is temporally unemployed since January 3 and the billings have been awkward, and I have been bouncing some automatic billings, which is an embarrassment. Please advise and fix. Thank you.

Description already above.

Very disappointed with the out come of my out of pocket payment. Here I am paying monthly payments and when it comes time for my car car to be fixed, car shield doesn't want to pay the majority of bill. Question, what are the monthly payments for if we as customers are going to be short changed in the end.