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CarShield has a rating of 4.3 stars from 3,661 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarShield most frequently mention customer service, repair shop, and great experience. CarShield ranks 1st among Auto Repair sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 hours
I have 2 vehicles covered under car shield including my 19 year old Land Cruiser. It comes with specific & straight forward guidance if we ever break down. Very happy to know I'm covered in the future!
Engine blew up and they only covered $1200 out of the $6000. My shop provided all the necessary details from cause of failure to freeze frame data. They refused to pay the entire claim. Even though all parts were covered under the contract. If you google this company you'll understand why there's a 10 million dollar lawsuit for deceptive ads. No shop or dealership wants to deal with CarShield either. They are difficult to work with and do not pay out. Save yourself and go with another company.
No one that I have an extra warranty on my vehicle is nice and I don't have to worry about breakdowns. I am going to tell my daughters about Car Shield because it is great knowing that if you break down, it doesn't cost you hundreds or thousands of dollars for your vehicle.
When we first got on Car Shield, we needed to explain how many miles we had to use and how long we had to have the coverage for before we could use it which we don’t need to use it right now because our car is in really good shape. It only has 50,000 51,000 miles on it and it’s a 2017 Toyota Corolla. It’s a very good car.
Date of experience: April 4, 2024
Experience was fast and efficient. I learned through the representative about that I did not know about. It is a great feeling and absolutely worth it to having a program such as Car Shield. You guys are magnificent.
I was given options that I didn't know were included in the my plan. That made me feel
Did research and also spoke with someone who was already a member and had nothing but good things to say about Car Shield.
Date of experience: April 1, 2024
No one, myself included, wants to experience high repairs, seemingly out of nowhere. Knowing that I was covered with Car Shield made all the difference. The claims process was seemless; received text updates from submission through approval.
Easy claims filing and payment process.
Date of experience: April 1, 2024
From the time I left my vehicle at the dealership I was kept informed of what was happening with my vehicle. The representative was in contact with me via text and phone. Process was quick and painless.
Seen it on tv and had the policy for years.
Date of experience: April 9, 2024
My vehicle was denied of an ordinary oil cooler on 04-01-2024. If i knew that this would have happened almost 2 yrs ago, i wouldn't have had any contract with car shield. Finally, it was both regrettable & unbelievable experience that i would never forget.
She responded to my questions with professionalism.
I thought car shield could be trusted & responsible.
Date of experience: April 2, 2024
I do not know where to start except with a small oil drip. Had taken my car to the Chevrolet dealership i purchased from in 2016. After My car sat for 1 week and they had not even looked at it, and no communication from them either and to top that off, no longer accepted Car Shield. To make a long story short, I picked my car up and took it to a nearby auto repair shop, Performance Auto Care (Fort Worth,TX). To my surprise they accepted Car Shield!
My leak was a major head gasket leak. Everything was covered in my Car Shield "Diamond plan".
My expense was my $100.00 deductible on as $2,100.00 auto repair! Car Shield gave authorization to start the engine service as soon as the mechanic at Performance Auto Care contacted them.
Car Shield I love you!
The reason I chose Car Shield was my 5 year extended warranty on my 2016 Chevrolet Malibu was about to expire and i thought I had better get some coverage for the just in case. This is the second time I have used my Car Shield and both repairs had been over $1,000.00. I would recommend Car Shield to anyone who has their car extended car warranty about to expire. You will be glad when the time come and you are covered with Car Shield. The line I have heard is not IF the car has a breakdown... it is when, Because it will happen. Go Gar Shield!
Date of experience: April 4, 2024
Surely would nice if wear and tear and breakdowns could be clearer. Old Betsy has been wonderful. Tires, wipers, break pads, oil, filters, bulbs, easily defined. Old Betsy is all wear and tear so where do you draw the line?
You advertise avoiding major breakdown protection, not wear and tear! Poor old Betsy didn’t seem to qualify in my understanding and $500.00 deductible seemed a bit high; so I cancelled my policy unable as I was to understand wear and tear of Old Betsy. She still runs great 1000 miles later and who really knows what is wear and tear?
Date of experience: April 1, 2024
Had a frustrating experience receiving payment to my repair shop. There were too many customer representatives telling me how to file the claim which I needed my repair shop representatives to call to get payment immediately.
To help with car repairs
Date of experience: April 7, 2024
We joined Car Shield to help with car repairs. Or so we thought. We had two very serious repairs and Car Shield covered neither of them. We spent over $1000 on a Car Shield membership with and then we encountered a problem. The master cylinder went out on the brakes while I was driving and managed to get home and then get the car to a repair shop who diagnosed the problem. Called Car Shield and we were turned down. The next incident was the car would not start one day and we had to have the car towed and it was turbo system and the car was not able to be repaired. We tried to get help from Car Shield and NOTHING. So we cancelled Car Shield. The ads are misleading because they do not say just what they will help reimburse you for in repairs.
Awful. Not helpful or sympathetic.
We were impressed with the ads we saw on TV and the letters we received in the mail.
Date of experience: April 7, 2024
Everything went well I would recommend them to anyone for auto repairs
Excellent
Friends recommendation
Date of experience: June 3, 2024
It really does make things easier when your car needs certain repairs that can be outrageous, your car is out of warranty, Car Shield steps in to help pay for those repairs! I'm glad I have Car Shield 🛡
Helpful, understanding.
Protection for my 2007 vehicle.
Date of experience: April 4, 2024
The rep was amazing and handled the changes I needed to make.
My dad referred CarShield
Date of experience: June 3, 2024
My payment processed twice and the customer service person handled it promptly.
My payment processed twice and the customer service person handled it promptly.
Extra security
Date of experience: February 9, 2024
Great and knowledgeable customer service personnel. Speedy response to my concerns. Kept me in the loop when working with my mechanic.
Excellent & timely responses.
TV & other media advertising.
Date of experience: May 6, 2024
It has taken a month to get answers on my broke down vehicle. The shop has already said it will need a new transmission but carshield has asked more questions than my life insurance company did. I am without a vehicle and in jeopardy of losing my job now.
The last person I spoke to, Samantha, was great other than she didn’t call me back Saturday like she said. The other individuals have talked over me and not listened to my concerns.
I chose Carshield off of the promises of repairing anything covered under contract in an efficient and timely manner and also covering roadside services. I had to pay for my own towing bill and have gotten the total run around with my suv in the shop.
Date of experience: April 1, 2024
At the beginning it was a little rough, the place where you guys suggested my vehicle to go was great, and they worked with me all the way through but they had my vehicle for a month. I wasn't aware it was gonna take this long I don't believe meineke was at fault. They said it was car shield who was holding up the process, at the end I was very satisfied though.
Date of experience: April 5, 2024
Very helpful and very efficient solved my problem with my payment in just a minute
Very pleasant and efficient very easy to handle my problem
Date of experience: June 3, 2024
No experience yet. Haven't used it yet. What else do you want me to say? I haven't used your service yet. So how am I supposed to know to describe the experience? I haven't reached my mileage milestone yet. When I need it and I use your services. Then I'll let you know how it worked out.
In the future it'll probably save me money right now. My car is good hasn't broken down since I've got it 9 years ago.
Date of experience: April 4, 2024
They are great at reacting to my request. They are quick & to respond to resolution Thanks You.
On a hunch.
Date of experience: June 2, 2024
So far it has been fine. Have not had any problems with car shield
Date of experience: June 2, 2024
Have not used services yet. We look forward to working with car Shield when the time comes
Date of experience: June 2, 2024
I appreciate the opportunity to get this service, although I may not be using it for a while. My vehicle is in very good condition, and I try to keep up with any maintenance it may need in a timely manner.
I see it advertised so much, I figured it must be a good solid program to use.
Date of experience: April 1, 2024
My experience with Carshield has been mostly positive but beware you may still have to pay for covered services above your deductible. Ads seem to infer that they pay everything after the deductible is paid but that is not true and the cost can be substantial.
Date of experience: April 1, 2024
I'm getting very dissatisfied. I'm not very happy with my results I've been going through this for a couple of years now if y'all say y'all going to pay for something y'all need to pay for it don't have me come up with money besides my co-pay if I had all that I would need you
The representative wasn't very concerned
I thought it was a good thing
Date of experience: April 1, 2024
CarShield is a blessing, if you need your Car done, you have it made. Only pay 100.00 dollars down, and the Co. Pays the rest. All the other companies charge 150, or more, and there's a catch to it all, do not get stuck, go with the right Co. And your mind will be at ease
The customer service is great, all are well in formed, and very polite.
After 16 years, would not go with any one else. Make sure you have all the information to give to your repair company, and you have it made.
Date of experience: April 1, 2024
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
Since forming in 2005, CarShield has had the privilege of protecting over two million vehicles. With every vehicle, our goal is to provide exceptional experience by providing every owner of a vehicle with a dependable, reliable, and affordable solution to unexpected and costly repairs. CarShield is committed to being a financial shield in a time of need.
