CarShield

After I was approved for the maintenance & part for my vehicle, carshield was very slow in the payment process, they had to be called several times for the auto shop to finally receive their payment, I have found why several auto shops do not wish to deal with this company, their response was they were short staffed. So far that is my only complaint with carshield, this needs to be addressed thoroughly so customers won't feel like their being scamed

The customer service I spoke with was very helpful she did answer all my questions that were very important to me

I took the car to the dealership. They diagnosed the problem and contacted you for approval. After several delays on your part, your rep came and demanded that the dealership prove the car is otherwise drivable as one of the problems is not covered by you. I therefore authorized that repair at my expense and only then will you considering honoring your contract. We will see…..

Directions on how to file a claim

Car Shield provided me with a rental car for seven days but it's taking the repair shop a little bit longer with my car. I just think Kia should have extended the rental for me but I understand everybody have rules.

Outstanding performance from beginning to end. From The breakdown of my hummer h 3 To being approved for the mechanical issues that caused my breakdown.I would give car shield 100 STAR Rating if I could...

Had to update my phone number

My trucks transmission failed and needed to be worked on. My mechanic was very knowledgeable in diagnosing the the problem and dealt with CarShield. The mechanic shop was in constant communication with me and the representatives from CarShield. The process of repair was no inconvenience to me and was remedied in a timely manner. The company was a delight to work with and all personnel I spoke with were very professional.

Very professional and understanding

The time it took for you guys to look at my vehicle and gave me a rental that expired and had no vehicle ended up losing my job because of it. Then ended up denying my claim Stating was preexisting which wasn't and still have no vehicle

Car shield was awesome American auto shield sucked.

We were very satisfied with the rapid response from Carshield to our repair shop. The repair was u pressed with the response. However, we were surprised when our portion of the repair was over $600.00 due to the difference in labor rate charges. Our policy covered less per hour for labor rates and we were responsible for the balance. Instead of the $100.00 deductible for an authorized, covered repair we had a bill of $645,00. The repair shop we used is a AAA authorized and recommended shop, so we were surprised there was such a large difference in the difference. Overall, we still feel our warranty with Carshield is a great investment.

We have been paying $89 a month for years, and our turn signals do not work, so we got an estimate for $300 and CARSHIELD would not pay it. They say it is not important or dangerous to drive without turn signal. Had we not been paying that money per month for years, we could afford to pay for the turn signals to be fixed. We cannot due to living on Social Security.

Same as above. Even though we have paid for years, $89 a month, they would not approve a $300 repair so that we could have turn signals.

I called about possibly filing a claim and was advised the parts were not covered. I spoke to Monica and advised I wanted to cancel my policy and she gave me hope that maybe some of the parts or the labor could be covered. So I sent the invoice in and received letter that parts were covered. That's fine, but please don't give me false hope. Always I couldn't get a better plan, so I cancelled my policy. And we cancel my second policy soon

The first person I spoke to needs more training. She transferred me to another person and he advised the parts were not covered and just disconnected the call without any explanation.

Once I figured out how this policy worked, I'm very happy with it. I had a problem half a year ago or so and I had the Garage fix it and get in touch with you guys. It was denied because I did not realize the garage had to call you first Prior to them doing any work. I was in a tough situation with needing my car ASAP due to a family emergency and I did not realize that I needed approval before getting it done. Now that I know how it works I am very happy with what was done recently.

All great service

Overall my experience in three years with CarShied was good and I did manage to save a lot of money on repairs. I guess if I had one complain is that most of the time the car was out of service because the dealership had to wait for CarShield to deliver the needed parts. On their behalf they offered a rental but being retired and having another vehicle I turned down they rental. If you have a car out of warranty I would strongly edge you to purchase a CarShield policy because in the long run you will save money on repair cost.

I was with this company for about two years until March 30 when I found out, they dented my claim just because my tag was out but less be honest they worry about the wrong thing. What about Insurance? I can see if I didn't have Insurance on my car I have have been driving it but for a tag being out come on NOW so people please be careful with this company cause they will come up with anything they can not to GET your car fix when you paying every month…

Very unprofessional

There were constant computer snafus on your end, after 1.5 hours on the phone I never received the email confirming my claim or how to proceed.
Looks like another couple hours on the phone to get the claim submitted. Poor form on your part.

Car started acting funny early Friday morning on my way to work. Called car shield had it towed to repair shop. Tow charge 180 dollars out of pocket 55 dollars
Repair shop looked at my car Monday morning around 1130a ran diagnostics on my car discovered it was the transmission. Had a new transmission installed and was completely done with my car by 11a Friday morning. I received a rental car that Wednesday. At no cost to me. Which did take a little longer to get than I was happy about but everything turned out fine. I'm truly happy and blessed that I have Car Sheild. The monthly charge is definitely worth paying.

Very helpful staff. Quick turn around on getting my car fixed and back to me

They just decide without proving evidence for the denial! CarShield doesn't actually hold the warranty, they are just a broker; when you file a claim the only one you can speak to is a service representative and not the actual Adjuster making the decisions! They do not respond in a timely manor unless it is to tell you that they denied your claim! Not worth the money! I sent them all of my service records and because the pictures weren't clear they denied my claim saying lack of service.

The service representatives only have spotty notes at best and they don’t even keep their own notes

Brought my Mazda3 to Paretti Mazda for some problems & after doing their diagnostic tests, they told me that they NO longer deal with Car Shield anymore. I did not know that & had to pay a good bit for their labor or work.

A little difficult with Car Shield rep to start with but had good overall experience once I and repair shop got a different service person.

Currently, I have two active policies with CarShield for different vehicles which were taken out approximately five years. Recently (last two years) I began having issues, I reached out to confirm my policy coverage. After American Auto Shield confirmed I have convertible top coverage for the motor, they instructed me to have the dealership call for an authorization after the diagnosis. This is when the communication failed and the authorization was denied as not covered on my plan. American Auto Shield denied in error and ultimately it took almost two years to get a partial reimbursement. I was told by a supervisor to call the company who sold me the coverage because American Auto Shield has denied it and they will not change that decision regardless of who I speak with.
Often my experience is negative, rude customer service and transfers to departments that have no one available. A separate incident: Roadside misquoted my towing coverage because they confused the two policies and will only reimbursed a smaller amount of the paid receipt.
I have expressed concerns about service or lack of service, long list of repair shops that do not work on Mercedes, out of pocket expenses for covered parts grossly exceeding my deductible and unresolved claims for covered repairs.
The current CarShield commercials and CarShield sales are not deductible only for covered parts I has not been my personal experience. My out of pocket for covered parts have far exceeded my deductible.

I was satisfied with coverage but the brake oil i had to pay out of pocket,even though the caliper was changed,thats it.

I had to come out of pocket on my car repair there was 3 parts I need to get my car fix. But one part was covered the other 2 was not

My recent claim for car repair was denied. However, no one from car shied called to explain why. I had to call to get the reason for the denial.

I called to enquire about billing question. Rep was very helpful and had a wonderful sense of humor.

Was happy with the outcome

Went to dealership to get car fixed they would not take car shield because they will not pay the dealership. I went to another place that car shield recommened to go but they would not do the work on my car. Went to a second place and wouldn't do the job. I got the list from car shield but no one wants to do the job.

Sent me bad information on where I could get my car fixed. I'm going to try one more time. If not I'm taking my business else where.