- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
CarShield has a rating of 4.2 stars from 3,671 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarShield most frequently mention customer service, repair shop, and great experience. CarShield ranks 1st among Auto Repair sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 hours
I have 2 vehicles covered under car shield including my 19 year old Land Cruiser. It comes with specific & straight forward guidance if we ever break down. Very happy to know I'm covered in the future!
Engine blew up and they only covered $1200 out of the $6000. My shop provided all the necessary details from cause of failure to freeze frame data. They refused to pay the entire claim. Even though all parts were covered under the contract. If you google this company you'll understand why there's a 10 million dollar lawsuit for deceptive ads. No shop or dealership wants to deal with CarShield either. They are difficult to work with and do not pay out. Save yourself and go with another company.
2 months out of 8 paid, no claims, and "Administration " cancelled policy, claiming a discrepancy on car fax. 5 calls to 3 companies and "Administration can not and will not disclose discrepancy or policies used to terminate.
Truth: my vehicle continues to go up in value, and potential repair costs and I no longer meet the risk threshold, so termination before they have to pay out any repairs.
5 calls 3 companies, no accountability or transparency in why they cancelled me.
To get them to stop harassing me, and to gain piece of mind for my no longer manufactured Chevy Avalanche.
Date of experience: March 9, 2024
Overall a great experience a little confusing at first but in the grand scheme of my problem they had me completely covered and did so timely -I am so thankful that I have been referring friends and family
Referred by brother in law and at first I thought it was a scam but then when my car broke CarShield saved my world
Date of experience: March 8, 2024
While my first claim was being done, the mechanic noticed an upcoming issue with my AC. He filed the claim and Car Shield approved it. That did impress me. The 4 stars is because there are still issues with substandard parts and additional uncovered cost. Along with online responses if I don't give 5 stars.
Working so far with caveats...
Date of experience: March 7, 2024
Service is not like it use to be! Some ove your costumer people are not nice when calling! And not it takes so long to get a contact to get done
They was good when I first got them years ago.Now they are not as good service take forever to get done!
Date of experience: May 6, 2024
I am disabled and they never told me about having to drive atleast 400 miles before service kicked in. I drive 5 to 10 miless a week so it would take years to meet the miles. Also this was for my 2nd car which is an expedition which I only use to pick up supplies for projects so it would take over 5 years to reach 400 miles. I paid for over 6 months which and am on SS disability which hurts me finacially.
To save on repairs
Date of experience: April 1, 2024
I tell everyone to get it and tell them what they have done for me how much the saved me out of pocket and there was no disappointment in any thing thanks car shield your the best
What they will pay for
They were the best of all
Date of experience: April 1, 2024
Great plan. Repairs were approximately 2k. Only had to pay 200.00. Process was very fast. No delays.
Had been debating for some time about a plan. Kept seeing tv adds and decided to use Car Shield.
Date of experience: May 6, 2024
I have had several instances where I needed Car Shield services. They have always been there to help me get the covered repairs to my F-250 when a break down occurred.
I watched the advertisments and decided to give them a try. So glad I did.
Date of experience: April 1, 2024
I was Supposed to call them at 7 AM this particular morning.They woke me up and called me now.How great is that? I got great customer service and they were concerned 💯
Awesome customer service
Because of the Commercial
Date of experience: April 4, 2024
My first-service used was perform at a new place very close to my house and result was satisfactory completed but over price. I have done same service in the past and price was 180 dls less. Also, at this new place I received A DOCUMENT OF NEEDED REPAIRS for over 3500.00 dls. Worth. I did not use the service offered. Just check with my normal trusted mechanic who also accepts Car Shield but is far from my residence and to my surprise none of the three service were needed on my car. No brakes, no shock absorbers and can't remember the third service. Will never go to that place again!
Problem was solve satisfactory. but it was overpriced. I use the new location for convenience. walking distance from my house.
Because I think is affordable although could be improve on services approve. Thanks for listening..
Date of experience: March 11, 2024
A definite plus for anyone who has a car out of warranty
Date of experience: May 19, 2024
My experience with car shield has been GREAT, they have helped me keep my car on the road.it is definitely worth having, I have recommended to family and friends to get it. They have saved me a couple of times when I needed my car fixed and didn't have the money to come out my pocket with. It is one of the best investments I've invested in.
It was great the people that I talked to understood my problems and made sure that I would be taken care of.very knowledgeable and I appreciate them greatly.
My warranty had run out on my car, after watching the commercial on tv with Ice T. I decided to get it, it was the best thing I did in a long time.
Date of experience: March 11, 2024
Simple call made just to let your company know I had reached my required 500 miles. Truly best part of the call was "A human answered the phone. This may sound so silly, but I won't mention a company that took me an hour and 15 minutes on a line and truly never getting an answer.@ people finally answered but never got a solution. Please keep your humans, they really work!
Had ya before and pricing seemed very fair.
Date of experience: March 1, 2024
Everything from the service associates to the shop that fixed our vehicle and the rental. Everyone was very professional and I now have my vehicle back and so far its working great I'm test driving it as we speak so with God's will all will be fine now Thank you all.
Excellent
My sister told me about it.
Date of experience: March 6, 2024
I purchased a new car and had no need for my current CarShield policy. The customer service representative was very accommodating in helping me to cancel my policy with no problems.
I did my research and found only good responses regarding this service.
Date of experience: April 4, 2024
I was called when I was waiting to truck fixed and car shield represenative told me what you were going to pay. Awesome service. Just hoping next experience will be the same. Thanks
No more warranty on truck and didn't want to get hit with a major breakdown. Also it's affordable. Thanks
Date of experience: April 2, 2024
It seems every dealerships I've been to here don't have anything good things to say about Car Shields coverage.They won't accept Car Shield stating it's hard to get y'all on the phone & can't get you all to pay for the claims filed.I really don't feel good about having this warranty because every dealership frowns when mentioned.It's like having a warranty that might get accepted,I'm kinda get nervous when taking my vehicles to these shop because I don't feel secured…
I called to see was the work that was being done on my car was covered unfortunately it wasn’t covered.I had to spend money out of pocket to fix my car.Wasn’t happy about that…
I chose this because it sounds good, the tv commercials seems legit.I thought that this would be a good warranty to have.
Date of experience: March 1, 2024
Called Car Shield, and explained air conditioner in van was not working, and got us a mechanic very close, within 3.5 miles! Mechanic said he will order parts. Called a few times, left messages, but never heard back! My husband assumed the a c parts are on back order.
Never heard from mechanic, as cooler weather moved in, we will call Car Shield again in April or May,
Before HOT weather.
People we know LIKE CAR SHIELD!
Date of experience: March 4, 2024
The representative I spoke with brought the price down to an affordable fee for my budget. He was very helpful and courteous. I hope I do not ever need the service, but I feel better having the coverage as my vehicle cold be expensive to repair. I have had no problems as yet.
One of my favorite actors was doing a commercial for you. He is called "Iced Tea". I knew I needed to get some auto repair insurance and Iced Tea helped me to decide which company to use!
Date of experience: March 3, 2024
I've had a great experience with CarShield representatives. They are professional, friendly, and willing to assist in anyway that they can.
I've even gotten phone calls regarding my vehicle warranty services. I strongly recommend CarShield!
Amazing experience with representatives and car service!
I was referred to this organization by my mother in 2022, and I have not regretted it since.
Date of experience: March 4, 2024
Issue with tow driver he lied and said the vehicle owners responsibility to pay for towing upfront. It took several attempts to send towing document to Carshield
Each time you call you have deal different person it’s time consuming problem. I’ve never had tow my vehicle anywhere before . The towing bill had to be sent to carshield . It was too large send via email. It’s a .com address so it had faxed. Phone number listed was a local number and not the correct state number . Once I got the fax number I was finally able to have my daughter who works in a bank fax it for me . I feel strongly reliable tow companies should be used . The one who towed mine had numerous complaints filed . I received check after 10 days but it was reduced by $25 wasn’t explained..
Car shield was recommended by bank when I purchased my vehicle.
Date of experience: April 6, 2024
Very poor service in your customer service department. The bad math, other competition, and didn't answer my question, I was asking. If you had any bonuses, I've been with you over a year like a tire rotation or either or all changes that we don't do stuff like that, and neither do other companies listen where you're at and she said within their liars. So who's the liayou're 80° and we stayed mild and.
Date of experience: March 4, 2024
I have tried several times to get my repairs done by Car Shield. Sometimes the repair is not covered and sometimes you want me to use your parts which delays the repair with no rental car.
I have tried several times to get my repairs done by Car Shield. Sometimes the repair is not covered and sometimes you want me to use your parts which delays the repair with no rental car.
I guess that I am a glutton for change.
Date of experience: April 1, 2024
Returning from my trip and my car became disable. Transmission. Soon as I called they got the ball rolling. Tow to shop designated and rental to follow.
Very helpful and concerning of your issue.
There promise of break down service concerning powertrain. Engine, A/C, and transmission.
Date of experience: April 1, 2024
Car Shield worked with a reputable car repair facility, and indeed they recommended it when I was at a loss as to where to take my car. I had trust "to the max" in the way Car Shield and the auto repair facility handled everything. I would recommend Car Shield to other senior citizens.
My car was paid for and I wanted to keep it in tiptop shape. It seemed like a good idea.
Date of experience: March 11, 2024
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
Since forming in 2005, CarShield has had the privilege of protecting over two million vehicles. With every vehicle, our goal is to provide exceptional experience by providing every owner of a vehicle with a dependable, reliable, and affordable solution to unexpected and costly repairs. CarShield is committed to being a financial shield in a time of need.
